Desert Gardens - A member of Novotel Hotels 4.5 stars

TripAdvisor rating 3.8/5 4,111 reviews

Best price
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Yulara Drive, Ayers Rock, 0872 YULARA, Australia

Description

Hotel extras

  • With over 65 tours, local activities and attractions with Ayers Rock Resort

  • FREE Guest Activities

  • Complimentary Resort Shuttle Bus and Airport Transfers.

  • Soak up the sun by the hotel's swimming pool

Our accommodation(s)

Hotel location

Desert Gardens - A member of Novotel Hotels

Yulara Drive, Ayers Rock
0872 YULARA
Australia

GPS:-25.243842, 130.984819

Telephone
Fax +61 2 9299 2103

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  3.8/5  4,111 reviews

Certificate of excellence 2024

Terrible, unresponsive “customer service “

TripAdvisor rating 1.0/5

R252RScarolf Couples - TripAdvisor review

I left an expensive pair of Air Beats and an international charger in our room. At the airport, I realized this and Security at the airport called the hotel asking them to please bring them. We waited 45 minutes and no one from the hotel came. Since that time I have written three times promising to give the hotel my credit card number so that they can mail these items to me. They absolutely will not respond. Three times. No response. I get an automated response each time saying that they will “get right back to me.” But nothing.

Would stay again but not wowed

TripAdvisor rating 3.0/5

Bayley S TripAdvisor review

It was alright. The view was amazing, the room was clean and the soap/shower products were lovely. Bed was good, our TV didn’t seem to work and there was no microwave or any cooking things aside from a kettle and a mini fridge which I didn’t realise when I booked. So keep that in mind. The pool was deep but not huge for a lot of people. Reception was helpful. For the price I paid I was a little disappointed.

Dear Bayley S, Thank you and we are glad to hear that you enjoyed the amazing view, the cleanliness of your room, and the quality of our soap and shower products. We acknowledge your comments regarding the TV, cooking equipment, and the pool size. Your suggestions have been noted, and we will review them with our team. Regarding pricing, we understand that it may seem higher than expected. Prices in remote areas often reflect the increased logistical costs associated with transport and supply. We appreciate your understanding. Thank you for visiting Ayers Rock Resort.

Desert Hotel

TripAdvisor rating 4.0/5

TTWindom Couples - TripAdvisor review

You don’t have a lot to pick from in Yulara, this hotel was very adequate. We had a nice, although very average room. We did not have much of a view, but we didn’t really spend time in our room except to sleep. Good service with nice friendly help. Clean and comfortable.

Dear TTWindom, Thank you for your review. We’re glad to hear that you had a comfortable stay and found the service friendly and helpful. We understand that our location may limit options, and we appreciate you choosing to stay with us. We hope to welcome you back should you return to Yulara.

Luxury price without the luxury

TripAdvisor rating 3.0/5

M1305CMandreah TripAdvisor review

Luxury price without the luxury. Porter service not offered despite that I am 66-y/o and my room was on the second floor. Overpriced accommodation without amenities like a coffee pod machine or coffee bags. Rely on your laptop for in room entertainment as hotel WiFi drops out. No in-house movies. You’re on your own regarding serviceability. A disappointing stay and will not return.

Dear M1305CMandreah, We acknowledge that we clearly failed to meet your expectations during your stay, and we take your review very seriously. We would appreciate more details about your booking so that we can better investigate why the porter service was missed in your case. In regard to room amenities, we would like to clarify that our rooms are equipped with soluble coffee and tea, but not with coffee machines or pods. We hope our housekeeping and reception teams were able to address this issue if anything was missing during your stay. We also understand that synchronized arrival and departure times can sometimes create high pressure for our team, and this may have affected the level of service we strive to provide. We appreciate your understanding in this regard. As for the Wi-Fi, we regret the inconvenience. As mentioned in our welcome letter, "Please be aware we’re operating in a very remote location which can affect Wi-Fi and TV signal strength. We thank you in advance for your understanding." Thank you again for your feedback.

Clean and Serviceable

TripAdvisor rating 3.0/5

blare246 TripAdvisor review

We stayed here for one night. The room was typical for a national park hotel. It was very nice (and clean), but there were minor issues, like not enough outlets to charge our electronics. But it really had everything we needed. The only issue was that the air conditioning was difficult to deal with as we couldn't get it to warm up.

Thank you for taking the time to share your feedback. We are pleased to hear that you found your room clean and serviceable, with all the essentials you needed during your stay. We appreciate your comments regarding the air conditioning and the availability of outlets. Help us to improve.

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Other web-users rate our hotel

  • 299 reviews 9.2/10 Location
  • 440 reviews 7.2/10 Room
  • 378 reviews 7.9/10 Service
  • 25 reviews 4.7/10 WiFi
  • 220 reviews 7.1/10 Food
  • 187 reviews 5.8/10 Cleanliness
  • 163 reviews 4.1/10 Value
  • 51 reviews 7.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.