Desert Gardens - A member of Novotel Hotels 4.5 stars

TripAdvisor rating 4.0/5 4,098 reviews

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Yulara Drive, Ayers Rock, 0872 YULARA, Australia

Description

Hotel extras

  • With over 65 tours, local activities and attractions with Ayers Rock Resort

  • FREE Indigenous Activities Program

  • Complimentary Resort Shuttle Bus and Airport Transfers.

  • Soak up the sun by the hotel's swimming pool

Our accommodation(s)

Hotel location

Desert Gardens - A member of Novotel Hotels

Yulara Drive, Ayers Rock
0872 YULARA
Australia

GPS:-25.243842, 130.984819

Telephone
Fax +61 2 9299 2103

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.0/5  4,098 reviews

Certificate of excellence 2024

i will it to the fine side

TripAdvisor rating 3.0/5

XIAOSONG H TripAdvisor review

i gave it a 3 cause the TV had no YouTube plus there is bugs in my room like a dead beeteal with a head chopped of ,a centipied climbing in my room. those are the negative things now we are gonna take about positive things like the bed is bouncy ,it's supposed to be.

Dear xiaosongh2024, Thank you for sharing your feedback. We apologize for the issues you encountered in your room with the bugs and the TV. Due to our remote desert location, guests may occasionally encounter insects. While we employ all environmentally friendly methods to minimize their presence in guest rooms, it is not always possible to prevent them entirely. We sincerely regret any inconvenience caused and will continue to monitor this closely. We appreciate your constructive comments and will use them to enhance the overall experience for future guests. Thank you again for your review, and we hope to welcome you back soon. Best regards

Good overall

TripAdvisor rating 5.0/5

Liana_tree Couples - TripAdvisor review

It’s expensive but keep expectations in mind considering its location and the alternatives. Room was designed like an old motel, but was comfortable. Balcony opens to the starry night. Air conditioning was cooling and cold. Walkable to the theatre, IGA and town square. Wonderful service from the reception Agnes who was super friendly and helpful. On site restaurant was pretty convenient.

Dear Liana_tree, Thank you for taking the time to share your experience with us. We’re glad to hear that you found the room comfortable and enjoyed the beautiful starry nights from your balcony. It’s also great to know that you appreciated the convenient location, with easy access to the theatre, IGA, and town square. We are especially grateful for your kind words about Agnes at reception. She will be thrilled to know that her friendly and helpful service made a positive impression on you. We understand that the location and pricing can be a consideration, and we appreciate you keeping those factors in mind. As you mentioned, prices in remote areas often reflect the increased logistical costs associated with transport and supply. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay. Best regards,

Adequate Stay

TripAdvisor rating 3.0/5

Kim G TripAdvisor review

We would give this property 3 1/2 stars if we could. Understanding where this is located, it is important to keep your expectations in line. The staff we came across was all friendly and accommodating. We loved the training programs taking place at the property which give the indigenous people great opportunities. This hotel is part of a very large complex that has varying levels of accommodation ranging from camping to apartments to luxury. This was supposed to be one step down from the luxury option. That wouldn’t be our experience. The grounds kind of look like a compound. The rooms, while comfortable enough are slightly dated and the bathroom looks like something you would find in a dormitory. They were clean and we had a nice balcony that overlooked brush. There was a pool on-site and two restaurants. We did try the more casual one and it was good but found the other to be very expensive so passed on it. Appreciated the complex shuttle that got us around to the other properties to have a variety of restaurants. The Town area has several places to eat and an IGA supermarket and can be reached on foot in less than 10 minutes or by the shuttle. We enjoyed our stay but were a little underwhelmed by the hotel given the price point. Perhaps would look at the Sails property instead if going back.

Dear 848kimg, Thank you for sharing your review with us. We appreciate your thoughtful feedback and are glad to hear that you found our staff friendly and accommodating, and that you enjoyed the training programs offered to the indigenous people. We understand that expectations can vary depending on the type of accommodation and we’re sorry to hear that the Desert Gardens Hotel didn’t fully meet yours. We appreciate your comments about the room condition and the bathroom, as well as your feedback on the dining experience. We’ll certainly take your insights into account as we continue to improve the property. We’re also pleased that you made use of the shuttle service and enjoyed the variety of restaurants in the area. While we regret that the experience wasn’t as expected, we hope the overall convenience of the location and the beautiful surroundings still made your stay enjoyable. We’d love the opportunity to welcome you back in the future.

38 degrees (C) and uncontrollable AC

TripAdvisor rating 1.0/5

bmheck TripAdvisor review

Ayers Rock review Normally I might have rated the Desert Gardens Hotel as 3 or 4 stars. But the cavalier attitude to a basic function was inexcusable: our two rooms had new thermostats that no one knew how to adjust. When I say no one, I mean that I as an experience traveler I couldn't figure it out, and a friendly person from reception who stopped by the room couldn't figure it out either. He told me that the thermostats were newly installed and the staff hadn't been trained on how to use them. With temperatures in the high 30s to 40 C, air conditioning was a must. My room was freezing, causing me to wake up and turn off the AC, then to wake up later during the night to turn it back on repeatedly, while my friend's room was unbearably warm to the point that he opened windows all night. I emphasize that the air conditioning worked in the sense it was blowing cool air; we just couldn't adjust the temperature. We had various minor complaints about the restaurants and other aspects of the stay, but they pale in comparison to the AC snafu. What was hotel management thinking?

Dear Bmheck, Thank you for your feedback and for taking the time to share your experience with us. I sincerely apologise for the inconvenience you experienced with the air conditioning during your stay. I can understand how frustrating it must have been, especially with the high temperatures, and I’m sorry that our staff wasn’t able to resolve the issue promptly. We are currently working with our team to ensure that all staff members are properly trained on the new thermostats and that any technical issues are addressed quickly. We strive to provide our guests with a comfortable stay, and I regret that we fell short in this instance. Your comments regarding the restaurants and other aspects of your stay have also been noted, and we will use your feedback to improve our services. Thank you again for your review.

Great hotel, close to Uluru

TripAdvisor rating 5.0/5

Brian P TripAdvisor review

Later check in with tour group. Hotel is large with rooms in blocks, a bit confusing to find. Room was large, comfortable, great bed and quiet AC. Room was quiet, great shower. Lots of room for suitcases and toiletries. Had great looking pool. Next to several other such hotels. Good breakfast choices. Leave outside room light off as it attracts lots of visitors!

Thank you for sharing your detailed feedback, pbrian2018. We’re so happy to hear that you enjoyed the spacious and comfortable room, as well as the quiet air conditioning and shower. It’s also great to know you appreciated the breakfast options and the pool area. We appreciate your helpful tip regarding the outside light. We hope to welcome you back soon for another enjoyable stay near Uluru. Best regards

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.