Desert Gardens - A member of Novotel Hotels 4.5 stars

TripAdvisor rating 3.8/5 4,153 reviews

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Description

Hotel extras

  • With over 65 tours, local activities and attractions with Ayers Rock Resort

  • FREE Guest Activities

  • Complimentary Resort Shuttle Bus and Airport Transfers.

  • Soak up the sun by the hotel's swimming pool

Our accommodation(s)

Hotel location

Desert Gardens - A member of Novotel Hotels

Yulara Drive, Ayers Rock
0872 YULARA
Australia

GPS:-25.243842, 130.984819

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  3.8/5  4,153 reviews

A disappointing hotel experience!

TripAdvisor rating 3.0/5

Sightseer00195545636 TripAdvisor review

The hotel is adequate for a one night stay. The room was large with two double beds but the furniture on the balcony was all damaged from wear and tear. The bathroom was clean and had plenty of toiletries. My reason for the low rating is the reception check in. There were only two on the desk and when a large amount of people arrive from a flight it took forever. Many people not only wanting to check in but trying to arrange tours etc. Why didn’t they get directed to a different desk which would then speed up the checking in process? There are a few restaurants and cafes which serve food and drinks. There is also a well stocked supermarket. The pool was very small for the amount of guests and not enough shade. There are no lifts to the first floor rooms and when you have cases with enough clothes for 7 weeks it is very hard work carrying them up two flights of stairs when you are over 60! On a positive point, we booked the Uluru Hop On/Hop Off bus to watch the sunset and we had a fabulous experience with a lovely driver who was very accommodating.

Dear Sightseer, Thank you for taking the time to share your detailed feedback about your stay at Desert Gardens Hotel. We genuinely appreciate your insights, as they help us identify areas where we can improve. We are glad to hear that you found your room spacious and the bathroom clean. It’s also wonderful to know that your Uluru Hop On/Hop Off experience contributed positively to your visit. Thank you for your constructive suggestions. And we hope to have the opportunity to welcome you back in the future again. Kind regards, Ayers Rock Resort Team

Not great service

TripAdvisor rating 1.0/5

jmamac TripAdvisor review

I will be checking in February but two of the finer restaurants are closed as well as the spa. They are closed the entire month. Very disappointing.

Dear jmamac, Thank you for your feedback. Yes, the Arnguli Grill & Restaurant is temporarily closed and will reopen in March, as is the Red Ochre Spa. We sincerely regret the inconvenience and hope you are still able to enjoy our other dining and leisure experiences around the Resort. Kind regards, Ayers Rock Resort Team

Very poor value for money.

TripAdvisor rating 1.0/5

D G TripAdvisor review

Terrible value for money. No Room Service is provided so you would think at the very least they would have some drinks /snacks in the mini bar instead of leaving an empty fridge. Asking $650 for a room in the off season during 40 degree days and over $1100 during peak season for a so called premium room. The least they could do is provide 2 bottles of complimentary water otherwise provide and charge for it. We arrived the first night after an all day tour. Had a shower then realized there is no water available and that we had to dress up and go buy water at $6.50 a bottle from reception. What a joke! And then to be told by reception that bottled water isn’t provided in the rooms because the tap water in NT is drinkable. Nice, let’s drink tap water thats 26 degrees out of the tap on a hot night . What an embarrassment to Australian Tourism.

Dear P5718AGdg, Thank you for sharing your feedback. We sincerely apologise that we did not meet your expectations. We understand your concerns regarding room pricing and the lack of bottled water. As part of our ongoing commitment to environmental sustainability, we provide multiple water refill stations conveniently located throughout the resort. Being situated in the middle of the desert in a remote area, water is a precious resource, and prices reflect the increased logistical costs of transporting and supplying it. We appreciate your comments and thank you for highlighting these points. Kind regards, Ayers Rock Resort Team

Great Staff

TripAdvisor rating 5.0/5

Jonnie C TripAdvisor review

The staff was friendly and helpful. The room had more amenities than we expected (robes, facial tissues, etc.). The Gallery of Central Australia was interesting. There were many events to choose from and the logistics getting from the hotel to the events were easy. The only issue we had was the wi-fi didn't work in the room or the hotel lobby.

Dear Jonnie, Thank you for your lovely review. We are delighted to hear you enjoyed our friendly staff, room amenities, and the variety of events. We appreciate your feedback and would like to note that, as we operate in a very remote location, Wi-Fi strength can sometimes be affected. We hope to welcoming you back in the future. Kind regards, Ayers Rock Resort Team

Stunning and convenient location

TripAdvisor rating 4.0/5

Julian C TripAdvisor review

Two things prevented a 5/5 rating: If the bar is is offering cocktails, there should be staff on-hand to help the barman. A 10-minute wait for a beer is unacceptable. A 4-star hotel should always have a coffee machine in situ these days. Chemical substitutes are not acceptable. Breakfast was excellent, pleasant shops on hand and easy access to all the areas of special interest. Firmly recommended.

Dear Julian, Thank you for your feedback. We appreciate your comments on bar service and coffee options and will take them into account. We’re glad you enjoyed the breakfast, shops, and convenient location. Kind regards, Ayers Rock Resort Team

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Other web-users rate our hotel

  • 307 reviews 8.7/10 Location
  • 482 reviews 6.8/10 Room
  • 421 reviews 7.4/10 Service
  • 21 reviews 3.9/10 WiFi
  • 234 reviews 6.8/10 Food
  • 209 reviews 5.2/10 Cleanliness
  • 180 reviews 3.4/10 Value
  • 72 reviews 7.4/10 Breakfast

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