Sails in the Desert - A member of Pullman Hotels 5 stars

Half the resort was closed, expect to pay lots for anything. Was insect spray in our room, had to put rid on a nighttime to sleep, smell outside room, which attracted more flys, was not offered a breakfast package, pool gate not secure, waited all day for room clean, ants in room, workmen on site during the day, renovating a room, using power tools to dry cut tiles, which is a health hazard, very disappointed, breakfast was enjoyable, satchel polite

Very good rooms clean and spacious and well air conditioned. Meals can be very expensive, Breakfast $44 each and no alternative in the hotel. At 10.30am you can order from the bar menu. Dinner has a wide variety...

All staff excellent. Room size terrific. Lucky to have a huge terrace room with Uluru view. Food good. Great modern bathroom. Furniture and equipment excellent standard. Staff booked tours for us at last minute no hassles. Close to all Yulara amenities. Very few people due to COVID19 with limited facilities open but this did not deter our holiday. Only suggestion would be a sail cloth over part of the pool to provide some shade.

We had a very enjoyable 3 night stay at Sails in the Desert. Check in was nice an easy with the hotel semi recognizing my Gold Accor membership by giving up our complimentary drinks but there was no room upgrade or any other benefits. Despite no room upgrade our room was very nice with two Queen size beds and a well appointed room. The bathroom was very clean and modern with excellent toiletries. We had dinner one night at the restaurant. At $77 per head it is a very expensive buffet especially for a vegetarian like myself. My wife enjoyed the seafood but I thought it lacked vegetarian options. It was disappointing that kids are charged $25 for over 3 year olds. We did not end up having breakfast their either due to the $45 price per person. The pool was nice as were the grounds and inside areas. Would happily stay there again especially since you can get very reasonably priced food at the local supermarket.

Hi all, To be frank, accommodation and restaurant were OK (OK but not exceptional), but the customer service was a disaster. Our room was not ready in due time (surprisingly, because the hotel was far from full capacity), concierge was not aware of our side booking (field of light) and tried to charge it on our room (while we had booked everything on the Ayers Rock website), during the check-out, some of the previous guest bills were charged on our room (with no signature or a different from mine), it took nearly 30 min to fix that out and we were close to miss the plane. Unfortunately Sails was the only hotel open in Yulara at the time, if you have the choice, choose another one (which sadly may belong also to the Accord group….).

We loved it. The grounds have been done up, the rooms renovated, staff were as polite as ever, this has to be the best place in the NT. Despite COVID dropping the numbers down that was definitely not a bad thing for us. Thankyou.

great location, spacious room, quiet and great friendly service. staff very happy to help. Food was great. Best buffet breakfast i have ever had. So fresh and great variety. Buffet dinner was amazing, great chocolate fountain, and lots of options available. Other food outlets a little pricey, but only a 5 minute walk to town square.

Three night stay in December-warm by 11am. Had to rise early but time enough to enjoy buffet breakfast which was great. Close to both Uluru and Olgas so perfect. The "Resort" has limited eating options and can get expensive but fine for three days-has an IGA. Pool area nice. Renovations expected for 2020 sound good as rooms a bit tired in ways. Fridge in rooms and A/C good. Windows open. Great break away!

Everything was great at this hotel , we had some minor service issues with the room and a lunch but they handled it really well which was the most important part Overall a really nice place to stay , food was good and pool area was super relaxing

This hotel is excellent. The service is of a high standard and friendly. The team is knowledgeable and very helpful in providing ideas on what to do during your break. Excellent quality food from the restaurants.

My husband and I stayed 4 nights in late May 2019. We had a deluxe room with king bed. The room is a good size. It had a sofa and desk. The flat screen tv offered a number of good channels. The bathroom although small still had 2 sinks and a bathtub. Hot water for taking a shower varied. The balcony was a good size. We could see Ayers. Rock from our 3rd floor room. The breakfast is awesome. Such variety Of hot foods, cereals, salad stuff, cheeses, nuts, pastries, chinese dishes, and juices. There is a nice gift shop in the lobby. We did the 10 km base walk around Ayers walk on 2 separate days, the 9.4 km Valley of the Winds hike at the Olgas on another day. We also attended the Uluru Camel Cup race on May 25 which was lots of fun.

I have always enjoyed stays at the Pullman and yes this stay was good. -However in this instance I think Pullman need to reassess and stop charging 5 star prices for a 4 star hotel! Maybe this hotel was 5 star 25 years ago. Credit though, it is well maintained and has had some upgrades and all of the staff are professional and efficient . Our room was clean ,the bed was good but the air con did not work ,but when fixed it was loud and rattled! To have a shower you stepped over a high sided older style bath and pulled across the shower curtain !! Would I stay here again NO -but if the $ were less then Yes.

Yulara and Sails in the Desert was everything I expected and more. For such a remote location the creature comforts are excellent, as was the staff and food. The only negative was the flies. So many flies....

It's easy to forget just how remote this location is. With that in mind, the quality of the hotel and the standard of the service was very good. We did have a few hiccups along the way, but only minor and nothing that would stop us from coming back or recommending the hotel. Jesus helped to sort out our issues in the Restaurant. Harry was in training and polite and helpful. All the staff we met were very pleasant,

We stayed here over the Easter weekend so needless to say the hotel and the resort complex itself was extremely busy. That being said our check-in was quick and easy and the staff really helpful. As platinum Accor members we were advised on check-in that our breakfast would be included for our stay and advised which restaurants throughout the complex acknowledged our membership for dining. As we have experienced at different hotels, "the left hand didn't seem to know what the right hand was doing" and we had issues at breakfast with the restaurant staff not acknowledging our membership. This was resolved but only after we went and spoke to the manager on duty. We also experienced dining issues due to "black out" periods. We have no issue with this however (i) at check-in this was not pointed out to us and we could have easily been made aware and saved a lot of time and embarrassment; and (ii) at Walpa they displayed signs advising to show your membership before booking, which we did and were still not told that the card would not be accepted. Our difficulties were acknowledged by the staff and manager however, it would have been far simpler for all had there been a sign at the check-in counter to let members know and the actual sign at the bar be removed. Our room was on the 3rd floor and the elevator was out of service at our end of the hotel. Thankfully as we were only staying 4 nights we were able to manage our luggage up the stairs. The room itself was spacious, neat and tidy however we felt that the bathrooms were outdated and need modernising. There is a good range at breakfast however not enough space where you have to wait for egg dishes whilst other guests are trying to access areas of the buffet. We had meals at the bar restaurant and at the Desert in the Gardens hotel. The restaurant at the hotel had no al a carte menu and we found the prices expensive. We prearranged our own activities however at check-in we were offered various activities and advised of the free local activities offered throughout the complex. Again acknowledging it was Easter, parking was available but limited. We had to park across the road in a dirt car park initially and at another time down near the complex centre. We enjoyed our stay however in our opinion, it's not what we expect for 5 star accommodation. Although nothing to do with the hotel, fly nets are a must for your visit to the red centre!