Sails in the Desert - A member of Pullman Hotels 5 stars

Ecocertified

We had a two night stay included as part of an Outback Spirit tour. The hotel is located in the Ayers Rock Resort that includes other hotels, apartments and a camping area. The room was spacious with 2 beds, desk and chair, safe, tea/coffee making facilities and a balcony with chairs and a table. The bathroom had a shower but no bath and amenities such as a shower cap, cotton pads and buds. We didn't have a lot of free time to enjoy the amenities such as the pool but it looked attractive. We had breakfast included and were impressed with the buffet selection. We also had a buffet dinner included as part of the tour and were very satisfied with the selection and quality of food available. The hotel is spread over an extensive area and it is helpful to find the shortest route to reception after you arrive. The grounds are nice with a lot of outdoor seating for dining. The exterior of parts of the buildings was looking somewhat weathered but inside the room was fine. The complex has a supermarket and shops a short walk from the hotel too. We were very happy with our stay.

This is our second visit toYulara’s resorts and the Uluru/Kata Tjuta National Park area. On our first visit we stayed at Desert Gardens which was very nice. On this occasion we decided to stay at Sails in the Desert. From our arrival to departure the staff at the resort could not have done more for us. They were genuinely interested in hearing about our experiences and 100% committed to ensuring our stay was truly great. The food was exceptional at every restaurant and cafe we went to and the resort facilities were extremely good. The pool at Sails is fabulous after a day exploring. I would recommend this resort to anyone who was looking for something special (on this occasion it was to celebrate my wife’s birthday!). Do not miss the Wintjiri Wiru Drone Show with Uluru as the backdrop. It is a short bus journey away from the resort in the evening. Another highlight for us was the Australian Native High Tea, served in the afternoon at the Sails resort itself. If you have not been to the area, you should really think about going in the near future. So much to experience!!!

This was quality at its best, staff who couldn't be more helpful and genuinely friendly, organisation from arrival to departure that was second to none and above all providing a relaxing break with professionalism throughout. A highly recommended place to stay for one night or much longer; the service never changed.

Beautiful resort in the middle of nowhere! When the bus pulled up I did not know what to expect and wow was I surprised! Beautiful grounds. Great staff. A bus full of guests arrived all at the same time and the staff was very thorough and polite and assured everyone. Resort only has a pool on site but it is clean and family friendly. The room was big and beautiful and very clean. I was sad to only be spending one night. Would have loved to have stayed longer.

All in all, we liked Sails in the Desert, save a couple of structural challenges. The customer service was amazing. On check in we had a problem with our room and it was fixed before we even made it back there. Then they came with an apology. (Much appreciated.) When people complain of pricing, remember you are in the middle of nowhere and you are a captive audience. Things will be expensive. Period. Also, the toilets are not dirty there, as some on Tripadvisor complain. ALL of the toilets we saw in the area had the same deposits. I have to think that being in the middle of an iron oxide semi-arid desert explains it. Since evening experiences were cancelled because of weather, we sampled Sails' restaurants. Two nights, we ate at the bar- it was fine, although service was very very slow and once at the buffet. It was good. no complaints, at all. The Breakfasts were varied and delicious, note that coffee service was slow, but they seemed understaffed. I think our room (220) was as far from an elevator, as possible. Also, I was unable to use the pool, even on the day that it hit 106 degrees F, because there was no handrail. (IMO, that was a total miss!!) If you have trouble walking or use a cane, as I do, consider this when you are making your reservation. Again, I really felt relaxed at Sails and recommend it. It's a great location with excellent service.