Sails in the Desert - A member of Pullman Hotels 5 stars

We could not have been happier staying at Sails in the Desert. The staff was very attentive, the room was lovely, food especially the Buffet was terrific and the facilities including the Pool was relaxing. Our only issue would be the Spa which although saying it was opened I don't think it was. We also knew the hotel and the whole resort was short staffed so we appreciated the effort they made to make our stay as good as it was thanks!

Family stay that was just perfect! From checking in to check out the reception and concierge tram made it all a breeze and the buffet breakfast is highly recommended! The Tour we got thanks to the front desk asst managers effort was wonderful. Loved it all specially our clean comfy gorgeous room and the pool!

Staff were friendly, professional and hard working as the hotel is clearly understaffed due to COVID challenges. Update of the hotel evident in modern bathrooms and furnishings. Pool well maintained although could have done with more lounge chairs. Frustrations with the only dinner option being the buffet. Meals at the bar stopped at 5.30pm to push people to more expensive buffet option but with COVID that was booked out quickly which meant going to the only other venue open for dinner in Yulara (Geckos bar/bistro). Why push people to a different venue when we would have happily stayed in-house. Not 5 star compared with capital city hotels but would definitely stay there again.

Liked our room which was however as far away from amenities as possible and we are not young!Check in was a nightmare with a very long queue.Ordered breakfast ,45 minute wait and part of order was missing.Asked for it to come but nothing arrived.Dinner in the restaurant was disappointing with “hot”food lukewarm and kangaroo pieces inedible.Oysters were the wrong side of fresh.Sounds of Silence dinner service was slow and responsible service of alcohol was not observed to the point where the man next to me got totally inebriated!On the plus side,Sails gives access to one of the greatest sights in the world,there are lots of activities in easy reach.Staff needs to up their act and food and drink prices should drop to match quality.

This is definitely the pick of the pick if you want a fews days in the centre of Australia. Service and food is great, the location is terrific and what other way to finish a 42 C day if not by taking a plunge into that cristal, clear pool. It really is a home away from home. Staff is friendly and exhibit that lay back Northern Territory attitude.

Half the resort was closed, expect to pay lots for anything. Was insect spray in our room, had to put rid on a nighttime to sleep, smell outside room, which attracted more flys, was not offered a breakfast package, pool gate not secure, waited all day for room clean, ants in room, workmen on site during the day, renovating a room, using power tools to dry cut tiles, which is a health hazard, very disappointed, breakfast was enjoyable, satchel polite

Very good rooms clean and spacious and well air conditioned. Meals can be very expensive, Breakfast $44 each and no alternative in the hotel. At 10.30am you can order from the bar menu. Dinner has a wide variety...

All staff excellent. Room size terrific. Lucky to have a huge terrace room with Uluru view. Food good. Great modern bathroom. Furniture and equipment excellent standard. Staff booked tours for us at last minute no hassles. Close to all Yulara amenities. Very few people due to COVID19 with limited facilities open but this did not deter our holiday. Only suggestion would be a sail cloth over part of the pool to provide some shade.

We had a very enjoyable 3 night stay at Sails in the Desert. Check in was nice an easy with the hotel semi recognizing my Gold Accor membership by giving up our complimentary drinks but there was no room upgrade or any other benefits. Despite no room upgrade our room was very nice with two Queen size beds and a well appointed room. The bathroom was very clean and modern with excellent toiletries. We had dinner one night at the restaurant. At $77 per head it is a very expensive buffet especially for a vegetarian like myself. My wife enjoyed the seafood but I thought it lacked vegetarian options. It was disappointing that kids are charged $25 for over 3 year olds. We did not end up having breakfast their either due to the $45 price per person. The pool was nice as were the grounds and inside areas. Would happily stay there again especially since you can get very reasonably priced food at the local supermarket.

Hi all, To be frank, accommodation and restaurant were OK (OK but not exceptional), but the customer service was a disaster. Our room was not ready in due time (surprisingly, because the hotel was far from full capacity), concierge was not aware of our side booking (field of light) and tried to charge it on our room (while we had booked everything on the Ayers Rock website), during the check-out, some of the previous guest bills were charged on our room (with no signature or a different from mine), it took nearly 30 min to fix that out and we were close to miss the plane. Unfortunately Sails was the only hotel open in Yulara at the time, if you have the choice, choose another one (which sadly may belong also to the Accord group….).

We loved it. The grounds have been done up, the rooms renovated, staff were as polite as ever, this has to be the best place in the NT. Despite COVID dropping the numbers down that was definitely not a bad thing for us. Thankyou.

great location, spacious room, quiet and great friendly service. staff very happy to help. Food was great. Best buffet breakfast i have ever had. So fresh and great variety. Buffet dinner was amazing, great chocolate fountain, and lots of options available. Other food outlets a little pricey, but only a 5 minute walk to town square.

Three night stay in December-warm by 11am. Had to rise early but time enough to enjoy buffet breakfast which was great. Close to both Uluru and Olgas so perfect. The "Resort" has limited eating options and can get expensive but fine for three days-has an IGA. Pool area nice. Renovations expected for 2020 sound good as rooms a bit tired in ways. Fridge in rooms and A/C good. Windows open. Great break away!

Everything was great at this hotel , we had some minor service issues with the room and a lunch but they handled it really well which was the most important part Overall a really nice place to stay , food was good and pool area was super relaxing

This hotel is excellent. The service is of a high standard and friendly. The team is knowledgeable and very helpful in providing ideas on what to do during your break. Excellent quality food from the restaurants.