The Lost Camel Hotel - A member of Mercure Hotels 3.5 stars

During our stay at The Lost Camel Hotel, we encountered a deeply upsetting situation: a baby rabbit lying in the smoking area, unable to move, convulsing for over an hour. We tried to contact wildlife services but were told no one would come – “it’s just a rabbit.” By chance, we met a police unit nearby and asked for help. They informed us the animal was most likely poisoned with 1080 bait – a substance that causes slow and painful death in animals, not only rabbits but also other species. When it became clear that the rabbit had no chance of recovery, we asked the officers to end its suffering humanely. It did not die on its own – it had to be put down out of compassion. This experience left a lasting impact. We wondered: • Why is such poison used near tourist areas? • Why are guests not informed? • Who is harmed by a rabbit in the desert? • Is this truly what responsible tourism looks like? We are not writing this to harm reputations, but to raise awareness. This happened right next to a hotel where people come to experience nature. Instead, we witnessed silent suffering. Photo taken shortly before the animal was put to rest.

Stayed for 1 night, sadly wished I had stayed for 2 in order to participate in more of the tours like the drone one. Hotel reception area is nice, I liked that they employ staff from aboriginal background. The girls on the front desk were nice enough, I can imagine they have to repeat the same info over and over so may end up sounding quite bland but not rude at all. I used the pool once, it was large enough, sadly a lot of bugs fall into the water as well as some leaves but this is expected in the area not just at this hotel I'm sure. There were a few sun loungers and umbrellas. I did spot a couple of the local children playing in the pool one evening and thought it was odd wasn't sure if they were the children of a staff member or if they had just let themselves into the pool as there are no locks. The room was big and spacious we used the double bed and sofa bed and still had space to walk freely. Maybe a bit more storage space for people staying longer would have been nice. It was clean and they provided supplies for the bathroom. I did wake a few times during the night worried someone could gain access to our room as I don't believe they have security and the hotel is open plan so anyone can access the rooms from the street. This has nothing to do with the hotel, but the town square is much smaller than I had imagined. There were a few locals who put their mouth on the water fountains, one of the kids threw a water bottle on the floor and another kid slapped my friends arm as he ran past us near the uluru look out point. Overall I would still stay here again if cost was a defining point for me again as it wasn't a bad stay at all.

I stayed at The Lost Camel in December 2024. While the stay itself was fine, the post-stay experience has been anything but. More than 1.5 months later, I am still waiting for my reward points, despite written confirmation before my stay that they would be credited. Repeated emails to the hotel have gone completely unanswered. Accor’s customer support acknowledged the issue but claims the hotel is unresponsive. The only points I received were for incidental expenses, while the A$1000+ spent on the room remains uncredited. For Accor loyalty members, be warned: If something goes wrong, you may find yourself stuck in an endless loop with no resolution. The hotel’s refusal to engage raises serious concerns about how they treat loyal guests.

I am a 60 bloke and we took the trip of our lives to Uluru Resort this year Jan 2025 While this is my own personal account, which I hope the Indigenous Land and Sea Corporation who owns the resort will respect. I know that there marketing Team will attack my post, spouting their own response in a disrespectful manner to try and negate my own experience. I found the stay as discriminatory and isolating I have never experienced such a homophobic and unwelcoming place as Yulara Resort at Uluru. This was a life time adventure where I have travelled and lived across the globe and where I have lived in diverse and different cultures. The indigenous workers in the restaurants are friendly but trying to get a smile or a quick conversation even during quiet times was a task. We were positioned right outside the pool area of the lost camel hotel. Often we received homophobic snarls, inappropriate comments and disapproving looks that as gay folk, we are all well aware of in our travels, work places and when we socialise. The environment was so unpleasant that we used few amenities and hid in our room, with the exception of taking our self’s to Uluru with our own car. It was far too uncomfortable yo use the pool. The resort is known as one of the most expensive places in the planet and while tourists will get a shock at the prices. It’s is price gouging at the highest level. Baring in mind that prices should be more expensive where this is a remote location. The price gouging here was excessive and unwarranted. We live in Darwin so we are akin with disparity in culture, higher prices and social issues. We noticed that some locals would sell art away from the resort. We saw disparity and we saw inequality but we also saw many indigenous employees who were professional but in some cases like robots except when they were laughing and chatting to themselves. The resort is a $200 million plus asset for the owners Indigenous Land and Sea Corporation. I have never felt more isolated, despite trying to get a hello even after a hello first. I had two female friends visit the resort in the last twelve months. They informed us that they had a horrible stay and felt isolated and admitted that this place is one of the worst places they have travelled too. We ignored their opinions thinking that they may have had a bad experience. I’m sorry to say that they were right. The straight couples and families that isolate glare and make uncomfortable comments towards LGBTQI people or aged people near the pool and other ammenities is appalling. It didn’t just happen to us. It happened to our two friends who we referenced above. The reports marketing Team will leap onto this post, in a damage control suggesting that we are wrong. We are not wrong. We payed a fortune for the stay and we spent decent monies at the restaurants etc. It would be disrespectful to manage our experience into a manufactured crafty marketed response, but this is what will happen from the Indigenous Land and Sea Corporation. It would be putrid and discriminatory for the Indigenous Land and Sea Corporation to make such offensive comments or a reply. That’s the problem with this place. A lack of respect for accepting people’s experiences without taking ownership for the problems and instead disrespectfully manufacturing a discriminatory response saying it just didn’t happen. Won’t be back. It’s for straight people and their families. Even on the gay apps. Visitors we deeply closeted here which says a lot about the resort and its bad culture. Take a tip from someone who has never been to Bali. Take a cheap flight to Bali where I hear that you will have a much better experience. It’s so disappointing where Uluru, the rock is one of the most amazing things a person can see and deeply moving. A place of respect where disrespect festers at the resort.

We stayed here last night. Good for a one night stay. Nothing fancy but room clean and comfortable. The bed was good and had a good nights sleep. I used the swimming pool in the evening and that was nice a refreshing. Not bad at all for a one night stay.