Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.2/5 1,591 reviews

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Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

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Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,591 reviews

TripAdvisor Rating  4.5/5  3,692 reviews

Customer review rating 4.0/5

Adam B. Families - Confirmed reviews ALL

Your staff was generally very welcoming and helpful. One of the steam rooms in the men’s spa area had a sign saying it was under repair, but the room was being used for towel storage. At a hotel of Sofitel’s quality and price, it’s disappointing to see part of the amenities closed indefinitely, apparently only because the hotel doesn’t want to bother with cleaning/maintenance. It is not a Marriott or a Hyatt, and people expect better. Separately, on one of the days of our stay, we wandered into the club/lounge area and didn’t realize that it was for only club members, as there was no sign indicating as much. We were having a scotch and walking soccer before a woman approached us and asked us to leave. We told her that we made a mistake and would happily leave shortly after we finished our drinks. She responded by standing and staring at us, and then threatening to charge us a fee for the lounge. We had to go to the front desk with her for the front desk to tell us that we would not be charged. The lounge worker’s response was a bit over the top considering that we told her that we would happily leave shortly.

Customer review rating 4.5/5

Stewart S. Couples - Confirmed reviews ALL

The hotel was located at the harbour, lovely room, very accommodating and pleasant staff to make it an enjoyable stay. Some traffic noise at night means we could not rate it 100%.

Dear Stewart S., Thank you for your positive feedback regarding our location, accommodations, and staff. We regret that traffic noise affected your stay. Your insights are valuable to us as we strive to enhance our guest experience. Best regards, Vaibhav Bhande Sofitel Auckland Viaduct Harbour

Customer review rating 5.0/5

Allen M. Couples - Confirmed reviews ALL

Good food especially for breakfast.

Dear Allen M., Thank you for your kind feedback. We are delighted to hear that you enjoyed our breakfast offerings. It is always our aim to provide a memorable dining experience for our guests. Best regards, Vaibhav Bhande Sofitel Auckland Viaduct Harbour

Customer review rating 4.5/5

Benjamin R. Couples - Confirmed reviews ALL

The only negative experience was that on the Sunday morning at breakfast there was a man wearing an athletics singlet with very bad body odour, which was disgusting. There was another man also wearing gym gear/singlet. I don't think the Sofitel should allow men to wear singlets in the restaurant. A T shirt at least please.

Dear Benjamin R., Thank you for your positive feedback regarding our service, food, facilities, and accommodations. We appreciate your commendation as it reflects the dedication of our team. I understand your concerns regarding the breakfast attire and the impact it had on your experience. Please know that we continuously strive to maintain a pleasant dining environment for all our guests, and your comments will be taken into consideration for future improvements. Warm regards Vaibhav Bhande Sofitel Auckland Viaduct Harbour

Customer review rating 4.5/5

Coralie S. Families - Confirmed reviews ALL

Relaxing

Dear Coralie S., Thank you for your kind words about your pamper weekend with us. We are delighted to hear that you found your stay relaxing. Your feedback is greatly appreciated, and we hope to welcome you back for another rejuvenating experience in the future. Best regards, Vaibhav Bhande Sofitel Auckland Viaduct Harbour

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Other web-users rate our hotel

  • 376 reviews 9.3/10 Location
  • 843 reviews 6.4/10 Room
  • 899 reviews 8/10 Service
  • 430 reviews 4.9/10 Comfort
  • 262 reviews 7.3/10 Food
  • 227 reviews 8.1/10 Vibe
  • 224 reviews 8.1/10 Breakfast
  • 162 reviews 5.3/10 Cleanliness

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