Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.2/5 1,302 reviews

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21 Viaduct Harbour Avenue, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

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Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Telephone
Fax +64 9 909 9001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,302 reviews

TripAdvisor Rating  4.5/5  3,642 reviews

Certificate of excellence 2023

Could not be better

Customer review rating 5.0/5

S. D. Couples - Confirmed reviews ALL

We had a wonderful stay from beginning to end. Everything was seamless. The room was beautiful and the bed was absolutely amazing. The turn down service was a nice touch also. The staff were all extremely friendly and helpful. We will definitely be returning.

Dear D. S., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Had better stays here

Customer review rating 3.0/5

Grace Couples - Confirmed reviews ALL

We came here for our honeymoon, as normal the food and spa were great, but the room needed some maintenance. I’ve stayed in this level of room before and it was fine, but the 309 room we had needs some maintenance. The aircon in the room only works on a cold setting, as it’s getting close to winter it made for a cold stay. The TV is also very glitchy and we gave up on it after a while. Might just need new batteries in the remote.

Dear Grace S., Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem especially with the AC and TV. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reto Borer

Location and people.

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Kareem, as always makes the difference. Also backed up well this visit by Joseph at check-in and Connor in Grape & Olive. And, the team at Reception/check-in provided our requested / preferred room; Rm 628!

Dear Danny B., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I specially thank you to mention all our wonderful collegues by name they going to be thrilled. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Charged twice for the room

Customer review rating 0.5/5

Anonymous Solo - Confirmed reviews ALL

The hotel is good, rooms are excellent, no complaints at all. But these guys charged my twice for the room, the second instance was 2 hours after my checkout. By then I was already on my way home - and now I am hassled with the refund, while also battling a 9 hour time difference. Anyhow, here’s my two cents : avoid this hotel. there are other similar properties right next to Sofitel and one might be lucky enough not to be charged twice for their room at them.

Dear Suvrat A., Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently checking what went wrong and why the double charging has occurred. I will get back to you with a answer as soon as i know. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reto Borer

Well-worth a stay when you're in Auckland

Customer review rating 5.0/5

Vincent Business - Confirmed reviews ALL

I've stayed in Auckland several times, but the Sofitel Auckland Viaduct Harbour is my new favourite. The rooms are spacious, the gym/spa facilities outstanding, and it is centrally located. I was lucky to be offered a free room upgrade, too! If you're in Auckland, do yourself a favour and stay here. Tip: get the breakfast. The smashed avocado on toast is amazing!

Dear Vincent B., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

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Other web-users rate our hotel

  • 272 reviews 9/10 Location
  • 621 reviews 7/10 Room
  • 688 reviews 7.3/10 Service
  • 8 reviews 2.6/10 WiFi
  • 224 reviews 6.4/10 Food
  • 165 reviews 7.8/10 Breakfast
  • 152 reviews 8/10 Vibe
  • 119 reviews 5.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.