Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.3/5 1,280 reviews

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Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

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Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,280 reviews

TripAdvisor Rating  4.5/5  3,659 reviews

Certificate of excellence 2023

Excellent location, beautiful hotel

Customer review rating 5.0/5

Michael F. A. Couples - Confirmed reviews ALL

What a beautiful place, located right on the marina a short walk to a bustling restaurant scene, friendly staff who cannot be more helpful,

Dear Michael G., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anya Rendall Front Office Manager

Terrible processes

Customer review rating 0.5/5

Giles A. Couples - Confirmed reviews ALL

We had problems booking in problems checking out and then we got charged again incorrectly days after paying our final bill, all because we had vouchers, really need to sort your processes

Dear Giles A., Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The process of redeeming your voucher should have been straight forward and easy, yet was not. I do apologies for this negatively impacting your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anya Rendall Front Office Manager

Welcome

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

I arrived at 145am tired and the front desk was so understanding and processed me quickly

Dear Rob M., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am glad you were well taken care of after a late flight. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anya Rendall Front Office Manager

Just the Best

Customer review rating 5.0/5

Grant B. Couples - Confirmed reviews ALL

Stayed in one of the suites to get married (2nd time around). The suite was stunning and all staff we interacted with were helpful and courteous to the extreme. The Sofitel Viaduct team really are a credit to the Accor Group

Dear Grant B., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It was a pleasure to have you stay and celebrate with us! We are so glad you had a great night, and the team loved having you here. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anya Rendall Front Office Manager

Hot and noisy

Customer review rating 1.5/5

Joshua B. Couples - Confirmed reviews ALL

Haven’t stayed here for a while but have had the same experience twice, room was extremely hot and the air conditioning simply didn’t work, couldn’t cool the room at all, thankfully the door opened to allow fresh air in but this meant being kept up by the noisy street and some techno music all night. The bathroom was smelly and the toilet had a very slow flow and took some time for waste to disappear which is never nice. The smell was of body odour probably from sweaty guests. Was also disappointed to find the spa to be broken as well. Overall a poor nights sleep in a hot noisy room for what was not a small amount of money did expect a lot more and for the price will most like not be B..

Dear Joshua B., Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We will do our best to address the challenges mentioned, specifically in the room's bathroom. We do apologies that the aircon caused you to have a disrupted sleep and we aim to rectify this challenge as soon as possible. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anya Rendall Front Office Manager

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Other web-users rate our hotel

  • 286 reviews 9/10 Location
  • 610 reviews 7.1/10 Room
  • 683 reviews 7.6/10 Service
  • 5 reviews 0/10 WiFi
  • 215 reviews 6.9/10 Food
  • 177 reviews 8.3/10 Breakfast
  • 170 reviews 8.6/10 Vibe
  • 123 reviews 5/10 Cleanliness

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