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Grand Mercure Jakarta Harmoni 5 stars

Customer review rating 4.5/5 5,747 reviews

Grand Mercure Jakarta Harmoni
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+ 23 Services
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Hotel extras

  • Grand Mercure Jakarta Harmoni is strategically located in the heart of Jakarta's Capital city.

  • Only 30' minutes' drive (26 km) to Soekarno Hatta International Airport.

  • Near Shopping Center, Embassy and office's.

  • Since the opening in November of 2012, this hotel is known as the first brand for Accor Group

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SOEKARNO HATTAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre (Nearby)
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Grand Mercure Jakarta Harmoni

Jl Hayam Wuruk No 36 37
Central Jakarta
10120
jakarta
indonesia

Tel: +62213453777

Fax: (+62)21/3453999

Check-in from 14h00

Check out up to 12h00

  • TRANS JAKARTA :  BLOK M KOTA SAWAH BESAR

  • By plane

    SOEKARNO HATTA At 24.5km / 15.22 miles - Shuttle paying

  • By train

    GAMBIR At 3.1km / 1.93 miles

GPS :-6.160168, 106.81966

Our accommodations

Superior Room with 1 Queen Size Bed

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Superior room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Room with 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe room with 2 Single Size Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Family Suite

  • Max. number of persons: 6
  • Area: From 72 m² / 775 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

HARMONY SQUARE COFFEE SHOP

Type of cuisine: International

The authentic coffee shop with elegant designed and built made to enhance your dining experience. Serves the sophisticated selections dishes and suggestion wines for your perfect dinner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CRYSTAL LOUNGE

Non contractual photo

Offers a casual yet elegant way to enjoy the signature cocktail list. The perfect place to relax after work in the bustling day with colleagues and friends featuring mouth watering and appetizing selections of drinks and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKY LOUNGE

Non contractual photo

Experience & enjoyable one-of-kind dining in place which offers incomparable view of Jakarta city. Savour the finest of an extensive collection wines in "Grands Vins Mercure" selection of beers, liquors and hardly not to crave the tempting cuisine.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Pool Bar

Non contractual photo

Pool Bar is coming at Grand Mercure Jakarta Harmoni, Located at 5th floor. With the pool bar conveniently located next to the whirlpool, you won't have to change out of your swimwear to indulge in a wide selection of snacks and drinks. Pool Bar perfect pl

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 936 m²

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Grand Mercure Jakarta Harmoni

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,747 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,711 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.5/5

R. Business - 01/04/2020 Confirmed reviews ALL

good staff

Dear Mrs. Fauziah r., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F Asst. Front Office Manager

Good location

Customer review rating 4.5/5

Kris D. Couples - 31/03/2020 Confirmed reviews ALL

The reservation team is very helpful Check in process fast

Dear Kris D., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F Asst. Front Office Manager

Good stay

Customer review rating 4.5/5

Anonymous Families - 23/03/2020 Confirmed reviews ALL

The staff are friendly and helpful

Dear Mr. H., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F Asst. Front Office Manager

Okey

Customer review rating 4.5/5

Siti Business - 22/03/2020 Confirmed reviews ALL

Enjoy

Dear Mrs. Siti R., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F Asst. Front Office Manager

Overall good

Customer review rating 4.5/5

Mirza Z. Families - 21/03/2020 Confirmed reviews ALL

Overall good , and i will be back .. Thanks

Dear Mrs. Mirza Z., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F Asst. Front Office Manager

Mr

Customer review rating 4.5/5

Anady T. Business - 20/03/2020 Confirmed reviews ALL

Over all was good and comfortable.

Dear Mr. Anady T., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F Asst. Front Office Manager

Strategic Area

Customer review rating 4.5/5

Anonymous Solo - 20/03/2020 Confirmed reviews ALL

Service was excellent!

Dear Mrs. Bano w., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F Asst. Front Office Manager

Overall OK....

Customer review rating 4.5/5

Lucian Business - 19/03/2020 Confirmed reviews ALL

Food in the coffee shop was really so so....fish & chips were soft, and wet, not crispy. Less choice during breakfast time. Staff are nice but food...big room for improvement, as far as a 4 stars hotel is concern, food quality is totally unacceptable. Secondly, due to my flight schedule, I requested late check-out, usually i've never been turned down when there's availability of room in the hotel, wherever I stayed before. But I was told the latest I could get is 1300H (in other hotel I get always until 1600) or else I'll be charged 25% of room rate. I meant, what? I've never heard of this elsewhere until I'm in this hotel ! Well, I visit Jakarta pretty frequent, I stayed in Intercon, doubletree by Hilton before, due to meeting location and, this is my first time to be in Grand Mercure as I wanted to be near my customer. On my next visit, I really have to think it over.

Dear Fu Chuan H., Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Harmoni. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Azwar Mursalin Front Office Manager

Good service

Customer review rating 4.5/5

Mila Families - 18/03/2020 Confirmed reviews ALL

Nice hotel

Dear Mrs Mila S., Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Harmoni. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Azwar Mursalin Front Office Manager

good located..very strategic. banyak makanan di sekitar tinggal jalan kaki

Customer review rating 4.5/5

R. G. Business - 18/03/2020 Confirmed reviews ALL

friendly staff, well prepared.. i'm so happy with all the service

Dear Mrs. R., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F Asst. Front Office Manager

Lokasi strategi

Customer review rating 4.5/5

Novita Solo - 18/03/2020 Confirmed reviews ALL

Good service and i will come back again with my family

Dear Mrs. Novita W., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F Asst. Front Office Manager

Good stay at your hotel and issue about Covic-19

Customer review rating 4.5/5

B. W. Couples - 17/03/2020 Confirmed reviews ALL

I love to stay at Grand Mercure hotel. Thank you for all your hospitality during my stay. Due to Covic-19 issue, I have a question for Accor group related to social-distance regulation which was stated by Indonesia government regulation recently. By regulation, to against this kind of virus, the people have to get a minimum distance 1 (one) meters each other. Because I am a spa lover, what is your regulation and responsibility for the quests and spa therapist in Indonesia's hotels? We know that for spa treatment, the quest and therapist directly contact each other and this is very dangerous activity for this current health situation. Please let me know what is your policy for this issue. This is a huge problem due to we concern and care for people (for Accor hotel guest and workers). I know one of the hotel group already made a beautiful decision about this issue. I hope Accor group also have a nice decision to help us against spreading of Covic-19 for all your hotels in Indonesia especially in Jakarta.

Dear Mr. W. B., Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Harmoni. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Azwar Mursalin Front Office Manager

Good hotel

Customer review rating 4.5/5

Maya Friends - 16/03/2020 Confirmed reviews ALL

Staff Very friendly

Dear Mrs Maya n., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F Asst. Front Office Manager

Good stay,

Customer review rating 4.5/5

A. S. Business - 15/03/2020 Confirmed reviews ALL

This hotel is very good.. good cleanliness, varied foods and friendly employe..

Dear Mr. S. A., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F Asst. Front Office Manager

Good stay

Customer review rating 4.5/5

Zira Families - 10/03/2020 Confirmed reviews ALL

Nice place .. very comfortable

Dear Mrs. Zira H., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F Asst. Front Office Manager

My 3rd Visit

Customer review rating 4.5/5

Galih A. Families - 09/03/2020 Confirmed reviews ALL

I stayed there in Business Suite Room. My child sleep really well and play happily around the spacious room.

Dear Mr. Galih A., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F Asst. Front Office Manager

Good Stay

Customer review rating 4.5/5

A. Business - 09/03/2020 Confirmed reviews ALL

All staffs well trained and very proffesional. Especially Front Desk.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F Asst. Front Office Manager

Great stay

Customer review rating 4.5/5

Darshan Business - 08/03/2020 Confirmed reviews ALL

Had a good stay here and staff was amazing.

Dear Darshan Kamal K., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Azwar Mursalin

Location is convenient, room design is good and clean

Customer review rating 4.5/5

Lee C. S. Business - 07/03/2020 Confirmed reviews ALL

Very good

Dear Mr. Lee Chee S., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F Asst. Front Office Manager

Good stay

Customer review rating 4.5/5

Ris Couples - 07/03/2020 Confirmed reviews ALL

Overall all the services are good. fantastic foods, location and services. But too crowded when the events were there.

Dear Mrs. Xian L., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Taufik Ismail F Asst. Front Office Manager
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