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Grand Mercure Jakarta Harmoni 5 stars

Customer review rating 4.6/5 6,611 reviews

ALLSAFE approved hotel

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Grand Mercure Jakarta Harmoni
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+ 13 Services

Hotel extras

  • Grand Mercure Jakarta Harmoni is strategically located in the heart of Jakarta's Capital city.

  • Only 30' minutes' drive (26 km) to Soekarno Hatta International Airport.

  • Near Shopping Center, Embassy and office's.

  • Since the opening in November of 2012, this hotel is known as the first brand for Accor Group

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SOEKARNO HATTA Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM Paying
  • Dry cleaning / Ironing Paying
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre (nearby)
  • Well-being
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 3 Bar(s)
  • Room service
Business services
  • 16 Meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Grand Mercure Jakarta Harmoni

Jl Hayam Wuruk No 36 37
Central Jakarta
10120 jakarta
indonesia

Tel: +62213453777

Fax: (+62)21/3453999

Check-in from 14h00

Check out up to 12h00

  • TRANS JAKARTA :  BLOK M KOTA SAWAH BESAR

  • By plane

    SOEKARNO HATTA At 24.5km / 15.22 miles - Shuttle paying

  • By train

    GAMBIR At 3.1km / 1.93 miles

GPS :-6.160168, 106.81966

Our accommodation(s)

Our restaurants and bars

HARMONY SQUARE COFFEE SHOP

Type of cuisine: International

The authentic coffee shop with elegant designed and built made to enhance your dining experience. Serves the sophisticated selections dishes and suggestion wines for your perfect dinner.

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CRYSTAL LOUNGE

Offers a casual yet elegant way to enjoy the signature cocktail list. The perfect place to relax after work in the bustling day with colleagues and friends featuring mouth watering and appetizing selections of drinks and snacks.

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SKY LOUNGE

Experience & enjoyable one-of-kind dining in place which offers incomparable view of Jakarta city. Savour the finest of an extensive collection wines in "Grands Vins Mercure" selection of beers, liquors and hardly not to crave the tempting cuisine.

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Pool Bar

Pool Bar is coming at Grand Mercure Jakarta Harmoni, Located at 5th floor. With the pool bar conveniently located next to the whirlpool, you won't have to change out of your swimwear to indulge in a wide selection of snacks and drinks. Pool Bar perfect pl

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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 936

  • Maximum capacity: 330 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Grand Mercure Jakarta Harmoni

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

6,611 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,981 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Quarantine stay

TripAdvisor rating 5.0/5

lutzr191 Business - 27/07/2021 TripAdvisor review

Stayed in Grand Mercure Harmoni second time this year - both were for quarantine purposes.This time the hotel took stricter measure for check in - imposed by the authorities. All very professional. The biggest improvement was the quality and presentation of the food. A nice service was the drinks and snack cart in the afternoon. Instead of calling room service, they come to the door. If this service can find an improvement, try to have the cans of the drinks cold. Small item of complaint in an otherwise very good time. I will come again in October.

Happy and safety

Customer review rating 4.5/5

A. Business - 25/07/2021 Confirmed reviews ALL

I was stay for 2nights for bussines trip and happy to find good hotel with tight health protocols That's why I love to stay here,staff were helpful and friendly

Dear A. Adam, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager
Customer review rating 5.0/5

Anonymous Business - 24/07/2021 Confirmed reviews ALL

My experience at grand mercure hotel The service was very good the room was clean and confortable

Dear Tristant L., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager

Hotel with tight health protocols

Customer review rating 5.0/5

Frengky Business - 24/07/2021 Confirmed reviews ALL

Staff were helpful and friendly All facilities closed due to pandemic

Dear Frengky W., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager
Customer review rating 5.0/5

Dedy Business - 23/07/2021 Confirmed reviews ALL

Happy stay at here

Dear Dedy S., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager
Customer review rating 5.0/5

Dewa Business - 23/07/2021 Confirmed reviews ALL

Nice ambiance and helpfull staff than nice food

Dear Berta D., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager
Customer review rating 5.0/5

Ahmed Business - 22/07/2021 Confirmed reviews ALL

Short stay but memorable stay

Dear Ahmed A., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager
Customer review rating 5.0/5

W. Business - 22/07/2021 Confirmed reviews ALL

Great stay

Dear Surya W., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager
Customer review rating 5.0/5

M. Business - 21/07/2021 Confirmed reviews ALL

Good hotel

Dear M., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager

Well located

Customer review rating 4.0/5

Johan S. Solo - 21/07/2021 Confirmed reviews ALL

Very good stay... very good service...

Dear Mr Johan s., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager

Great room

TripAdvisor rating 4.0/5

AriroM1 Business - 02/12/2020 TripAdvisor review

It is quiet room. It is easy for you to sleep. I really enjoy the room service. The food is tasty. Hotel location is great for business, near to center of the city. It is very easy to get public transportation.

Dear Mr/Mrs AriroM1, I appreciate the time you have taken to write this gracious review for Grand Mercure Jakarta Harmoni during your stay with us. It is a real pleasure to read that you are very satisfied with your stay and the service level of our associates has highly contributed to your satisfaction, as it is our aim to always provide an exceptional experience for every customer, therefore your feedback is very important for us. We are looking forward to welcoming you back in the near future. Best Regards, Lalu Aswadi Jaya General Manager

Well-equipped hotel for business trip

TripAdvisor rating 5.0/5

Prima_Biromo Business - 30/01/2020 TripAdvisor review

I enjoyed a good stay in this hotel. The room is well-equipped and convenient, with a quite clean bathroom. For breakfast, the hotel offered variety of menu. They even served traditional Indonesian herbal drink (jamu). Overall, it is an enjoyable stay.

Dear Mr Prima_Brimo, Thank you for staying with us and taking your time to write your comment in Trip Advisor. Your positive feedback is much appreciate and it is definitely motivate our team to continue proudly give the best service to our customer. Again thank you for sharing and see you soon! Best Regards, Djulkarnain General Manager

Wonderful hotel in Jakarta

TripAdvisor rating 5.0/5

Adrian_and_Yuli Couples - 09/01/2020 TripAdvisor review

We had another wonderful stay at the Grand Mecure Harmoni. All the staff are very friendly and helpful - special mention to the reception staff and Nanda and team up in the Sky Lounge where the food is great and a really nice wine list. Thanks to all the staff and will see you again soon.

Dear Mr Adrian adn yuli, Thank you for choosing our hotel as your accommodation in Jakarta. We are happy to hear that you enjoy stay in our hotel. Your positive review about our hotel facilities & services we appreciate. Thank you again for sharing your experience on Trip Advisor, and we do look forward to welcoming you again in the near future. Best Regards, Djulkarnain General Manager

Comfortable Stay

TripAdvisor rating 3.0/5

geraldp690 Friends getaway - 02/11/2019 TripAdvisor review

Room is nice and clean. Housekeeping staff even do a night turndown service for me. The reception staff are also very friendly and accommodating. Location is very good. Just opposite the hotel, there is a mall with a big supermarket. As a frequent traveler and Platinum member, I am just disappointed that there is no executive lounge in the hotel (unlike any other Grand Mercure all over the world) and the welcome drink serve is only coffee, tea or juice (not even the freshly blend ones). The worst thing is there is a skylounge and I see people smoking in the airconditioned place (didn't the Indonesian law stated no smoking in all public place). There is supposed to be a movie screening (The lion King) but it didn't happen. I was even told to buy alcoholic drink if I want to sing karaoke (very bad practice, how about muslim customers). I do certainly hope the hotel management can go something about it.

Dear Mr Gerald P, Greetings from Grand Mercure Jakarta Harmoni and thank you very much for sharing your feedback through TripAdvisor. First of all, we thank you for choosing Grand Mercure Jakarta Harmoni as your place to stay during your recent visit to Jakarta. I want to express my sincere apologies for your experience and thank you for bringing this to our attention. In addition, allow us to update you that we will investigated further your issue with the Department concerned. On behalf of staff & management Grand Mercure Jakarta Harmoni, please kindly accept our sincere apologies for this incident & inconvenience caused. Best Regards, Djulkarnain General Manager

Grand Mercure not so Grand

TripAdvisor rating 3.0/5

Paul O Business - 29/10/2019 TripAdvisor review

Room was good and spacious. Breakfast Buffet was far away to be a Grand experience. Many dishes were empty, slow staff for refilling. very limited selection if you are not an Asian national. Service at the bar slow and disappointing refusing us drinks because of a problem in the deposit amount done at check in.

Dear Swissteddy1968, Greetings from Grand Mercure Jakarta Harmoni and thank you very much for sharing your feedback through TripAdvisor, I wish to express my sincere apologies for your experience and thank you for bringing this to my attention. I hope that you will give me the opportunity to show you that we can offer you an unforgettable experience during your next stay with us. In addition we are all looking forward to welcome you back to the Grand Mercure Jakarta Harmoni, meanwhile my team and I wish you a relaxing week ahead! Best Regards, Djulkarnain General Manager

Nothing is to hard for the staff

TripAdvisor rating 5.0/5

OnAir42295290297 Solo travel - 28/10/2019 TripAdvisor review

Room and services were as expected which was excellent, all the staff from the concierge to housekeeping were willing to do what they could to ensure my stay was nothing else but excellent Will stay again in Grand Mercure Harmony without any hesitation in the future.

Dear OnAir42295290297, I appreciate the time you have taken to write this gracious review for Grand Mercure Jakarta Harmoni during your stay with us. It is a real pleasure to read that you are very satisfied with your stay and the service level of our associates has highly contributed to your satisfaction, as it is our aim to always provide an exceptional experience for every customer, therefore your feedback is very important for us. We are looking forward to welcoming you back in the near future. Best Regards, Djulkarnain General Manager

Nice hotel with friendly service and room conditions

TripAdvisor rating 5.0/5

Younghwan_Kim726 Couples - 17/10/2019 TripAdvisor review

Grand Mercure Jakarta Harmoni is a hotel that always stays when I visit Jakarta. The great thing is the spacious rooms and the friendly staff. The disadvantage is the lack of soundproofing in the rooms. ACCOR Membership is preferred at the hotel.

Dear YoungHwan_Kim_KOR, I appreciate the time you have taken to write review for Grand Mercure Jakarta Harmoni during your stay with us. It is a real pleasure that you are satisfied with your stay. Apologies with the situation that didn't meet your expectations. We are looking forward to welcoming you back in the near future. Best Regards, Djulkarnain General Manager

I recommend this hotel

TripAdvisor rating 5.0/5

flowseller w Solo travel - 12/09/2019 TripAdvisor review

Very nice stay in this hotel.. the personal is very polit .. they always wants to do their best to make you happy.. special gift to Nicko from the reception .. thank you for your help.. I will come vack

Dear Flowseller W, Thank you for choosing our hotel as your accommodation in Jakarta. We are happy to hear that you enjoy stay in our hotel. Your positive review about our hotel facilities & services we appreciate. Thank you again for sharing your experience on Trip Advisor, and we do look forward to welcoming you again in the near future. Best Regards, Djulkarnain General Manager

Nearly Perfect BUT I must protest

TripAdvisor rating 2.0/5

imran s Couples - 05/09/2019 TripAdvisor review

This excellent hotel deserves top marks and a high score however, I cannot give 5 starts until they stop using plastic water bottles. In reception there's a sign that says "Say No To Plastic Bottles" but they give you no option BUT to use plastic bottles. When I asked them to refill my water bottle they looked confused and simply offered me a plastic water bottle and when I said NO please refill they laughed at me and opened a plastic water bottle and emptied it into my bottle - I mean what was the point. It shows the staff have no idea and that the management are not taking the environment seriously. They obviously don't think that training the staff into these matters are important. As a BIG international hotel chain the Accor group should know better and lead the way. ALL people reading this should give LOW marks to any hotel that uses plastic bottles. Perhaps now the Grand will stop laughing and actually do something to fix the issue. Supply water dispensers to refill and use glass bottles.

Dear Couchpotatoe510, First of all, I thank you for choosing Grand Mercure Jakarta Harmoni as your place to stay during your recent visit to Jakarta. I am sorry to hear that you have experience unpleasant situation about plastic usage. Actually, we have done some practices in order to support global action on reducing plastic usage in our daily operation. We are using glass water bottle for our meeting activities at our meeting room and using stainless-til straw to replace the plastic one. We have provided dispensers at most of all guest floor pantry and our glass bottle, are also ready to be use when our guest are prefer not to use plastic bottle for there drinkable supplies at the guest room. Thank you for your kind input and I will pursue the time on the subject to ensure all of our team member understand well and be able to explain to our guess accordingly. Once again I apology for this inconvenience caused and my team and i look forward to welcoming you back with better service. Thank you, Djulkarnain General Manager

comfortable

TripAdvisor rating 3.0/5

GohYH93 Business - 12/05/2019 TripAdvisor review

room upgraded. gym is good for work out. breakfast spread is good, but bacon n soup very salty. room welcome food could have been better, but not replace daily. better to serve fruits. pillow n king bed is comfortable.

Dear Mr/Mrs GohYH93, Greetings from Grand Mercure Jakarta Harmoni and thank you very much for sharing your feedback through TripAdvisor, I want to express my sincere apologies for your experience and thank you for bringing this to my attention. I hope that you will give me the chance to show you that we can offer you an unforgettable experience during your next stay with us. In addition, allow me to share with you that we will investigate further regarding your concern in the comment with the Department concern. We are all looking forward to welcome you back to the Grand Mercure Jakarta Harmoni, meanwhile my team and I wish you a relaxing week ahead! Best Regards, Djulkarnain General Manager

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