Pullman Kaifeng Jianye Hotel

We had a great stay at the Pullman Kaifeng. The hotel sits in beautiful grounds with lovely flower gardens and lakes and walking paths, yet is just a few minutes by taxi from traditional Kaifeng city. The hotel is peaceful and well-appointed. We were upgraded to a suite - everything detail was covered, right down to the box with a stapler, eraser and pencil sharpener on the desk. Two bathrooms, comfortable sofa and bed, huge spa tub. The staff generally were very capable and friendly - standouts were the concierge Alan, who looked after our every need, and the barman in the lobby bar, Dean, who served our afternoon tea and happy hour drinks with a quiet professionalism rarely seen in China.

good environment, practical to visit the city, very calm, excellent service, wish to come back

staff is friendly and capable. Mr. Liu at the concierge is helpful with city tour advice in and quite attending. Room facilities and hotel environment are unforgettable. My mom loved that.

my daughter love swimming in the hotel, everything is great. thank you!

I asked if I can check in using my Chinese passport before I arrived, the staff told me it’s okay, however they refuse to check In. when I arrived. It’s so terrible

The service and hotel room were outstanding upon arrival until departure.

Staffs greeted us with a big smile and assisted us in the best possible way. Room very cozy and large. Hotel surroundings are well maintained. Hotel location is very near to kaifeng star attractions.

The best thing about the Kaifeng Pullman was a "Welcomer" named Coco who directed me towards my room after check-in and offered to help with the hotel's evening "Discovery Tour" activity. She was very attentive and friendly and exceeded my expectations for hotel staff service. If the hotel's goal is to make guests "Feel Welcome", she above all other staff accomplished that exceptionally. The hotel is attractive and the room was aesthetic if rather small, and I had a good night's sleep after making the bed softer with an extra quilt. I was glad I could get an air purifier on request, the air quality in Kaifeng was not good that day. There were also some problems with the hotel stay. I could get an air purifier but there was no humidifier available on request even though there was a card in the room indicating that humidifiers were available, so that is some kind of mistake by the hotel. In the hall outside my room there was generally too much noise during the early evening from both cleaning staff and guests, more than usual in hotels in China. Check-out was probably the slowest I ever had, printing my receipt requested the night before required several minutes and calling a taxi took a long wait; maybe the hotel could inform guests about considerable delays to get taxis.

The long distance from front gate to lobby might make people feel more cold in the winter and the internal temperature of room was a little low.