Pullman Kaifeng Jianye Hotel

my daughter love swimming in the hotel, everything is great. thank you!

I asked if I can check in using my Chinese passport before I arrived, the staff told me it’s okay, however they refuse to check In. when I arrived. It’s so terrible

The service and hotel room were outstanding upon arrival until departure.

Staffs greeted us with a big smile and assisted us in the best possible way. Room very cozy and large. Hotel surroundings are well maintained. Hotel location is very near to kaifeng star attractions.

The best thing about the Kaifeng Pullman was a "Welcomer" named Coco who directed me towards my room after check-in and offered to help with the hotel's evening "Discovery Tour" activity. She was very attentive and friendly and exceeded my expectations for hotel staff service. If the hotel's goal is to make guests "Feel Welcome", she above all other staff accomplished that exceptionally. The hotel is attractive and the room was aesthetic if rather small, and I had a good night's sleep after making the bed softer with an extra quilt. I was glad I could get an air purifier on request, the air quality in Kaifeng was not good that day. There were also some problems with the hotel stay. I could get an air purifier but there was no humidifier available on request even though there was a card in the room indicating that humidifiers were available, so that is some kind of mistake by the hotel. In the hall outside my room there was generally too much noise during the early evening from both cleaning staff and guests, more than usual in hotels in China. Check-out was probably the slowest I ever had, printing my receipt requested the night before required several minutes and calling a taxi took a long wait; maybe the hotel could inform guests about considerable delays to get taxis.

The long distance from front gate to lobby might make people feel more cold in the winter and the internal temperature of room was a little low.

Room not as booked then changed to ordered room then freezzing cold needed heater. At 1 AM in morning.

I used to travel a lot and this was one of the best experiences I have ever had. Great location,fantastic view as well as well trained staff, friendly environment. Especially the two managers Ms.Feng and Ms.Qian from front office, they really made me and my families feel like home.

Friendly services. Breakfast has great selections, good coffee, however the congee was cold when around 9:30 AM

Room decor is beautiful. Lobby lounge service was a bit tardy. It wasn’t possible to get limousine service.

Disappointing that no one answered my queries in booking.com "special requests" or the E mail link at the internet site

Service was superb at the hotel and the property was beautiful.

Mostly good,but I suggest that there should be a service of shuttle bus from the gate to the hotel entrance since there is a long way to go . And if you already have this kind of service please notify the guests coz I don't get any information about that and I just walk out

The hotel was very comfortable with beautiful rooms and facilities. The breakfast and food from room service was also delicious. The best part of my stay though was the hotel staff. They made me feel very at home and were incredibly helpful with everything I needed.

First of all,we are really thankful about upgrade our room,but the staff who take us to the room，he didnt help my wife to take the suitcase in the middle of the night,and also went to the wrong room at the beginning；Second was that i tried to speak chinese when the receptionist dont understand English,but she laughed and change the phone to another receptionist；Third was my wife called to ask the hotel if we forgot shoes in the room after we check out,and we didnt get any answer after 4hrs phone call.