Sofitel Zhengzhou International 5 stars

Customer review rating (ALL Rating) 4.8/5 647 reviews

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Sofitel Zhengzhou International - Image 1
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No 115 Jinshui Road, Henan Province, 450003 ZHENGZHOU, China

Description

Hotel extras

  • Conference space in elegant French style which can be customized to suit your business needs

  • 6-story atrium lobby, French street scenery western restaurant, customized Sofitel "Mybed"

  • Within 10 mins walking of subway lines linked to major train stations, city center and airport

  • Near Zi Jing Shan Pk. and shopping center with 150 stores and restaurants.

  • Secure Car Park, full Concierge service, High-speed WIFI, Sofitel Amenities and Rituals

Our accommodation(s)

Hotel location

Sofitel Zhengzhou International

No 115 Jinshui Road, Henan Province
450003 ZHENGZHOU
China

GPS:34.761949, 113.692725

Telephone
Fax +86 371 6595 0080

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  647 reviews

TripAdvisor Rating  5.0/5  2,136 reviews

good

Customer review rating 5.0/5

W. Z. Business - Confirmed reviews ALL

good

Dear z. W., We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jasmine Wu, Guest Relations Manager

Would have expected more for a 5 stars hotel

Customer review rating 3.0/5

Alessandro Families - Confirmed reviews ALL

The rooms are starting to show their age, with outdated bathrooms and worn-out carpets. The breakfast experience was quite disorganized and messy. At the checkin the mentioned a room ‘upgrade’ , but I have been placed in the exact room type I booked and paid for (same name, same pics in the Accor app!) As an Accor Gold member, I did not receive any special recognition or greeting, which was disappointing. In comparison to European standards, this hotel would barely qualify as a 4-star property.

Dear Alessandro B., Thank you for taking the time to tell us about your experience at the Sofitel Zhengzhou International. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

The service is outstanding!

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

The service in the dining department is very good, especially Lily Cheng and Hebe Yang, who both provided outstanding services. We had a very enjoyable stay with great dining experiences.

Dear An J., We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jasmine Wu, Guest RelationsManager

Excellent Stay

Customer review rating 5.0/5

James Business - Confirmed reviews ALL

Everyone at this hotel is very accommodating. Antoine is made the stay feel like home, along with Maria and the other staff.

Dear James , We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jasmine Wu, Guest Relations Manager

Excellent Staff and Experience

Customer review rating 5.0/5

Fredrick L. Business - Confirmed reviews ALL

The people of China are great! Overall, my facility was immaculate! The ambiance is very calming and peaceful. The staff is unique and beautiful inside and out. Everyone, from the door entrance to the maids servicing the rooms, is spectacular in every way! Thank you for delivering a great experience and moment in China. My experience here has made me want to move and live in China.

Dear Fredrick L., We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jasmine Wu, Guest Relations Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 997 reviews 9.3/10 Location
  • 2,110 reviews 8.7/10 Room
  • 3,933 reviews 9.5/10 Service
  • 26 reviews 7.6/10 WiFi
  • 999 reviews 9.2/10 Breakfast
  • 815 reviews 9.2/10 Food
  • 638 reviews 9.4/10 Cleanliness
  • 579 reviews 6.8/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.