Sofitel Zhengzhou International Hotel 5 stars

Customer review rating 4.7/5 3,361 reviews

ALLSAFE approved hotel

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Sofitel Zhengzhou International
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+ 26 Services

Hotel extras

  • Conference space in elegant French style which can be customized to suit your business needs

  • 6-story Atrium lobby, French street scenery Western Restaurant, customized Sofitel "Mybed"

  • Within 10 mins walking of subway lines linked to major train stations, city center and airport

  • Near Zi Jing Shan Pk. and shopping center with 150 stores and restaurants.

  • Secure Car Park, full Concierge service, High-speed WIFI, Sofitel Amenities and Rituals

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Conventions hotel
  • Business centre

Hotel location

Sofitel Zhengzhou International

No 115 Jinshui Road
Henan Province
450003 zhengzhou
china

Tel: +8637165950088

Fax: (+86)371/65950080

Check-in from 14h00

Check out up to 12h00

  • International Hotel Station :  No. 916 bus / No

  • Yanzhuang station :  Line 1, Exit C ( 998 m away)

  • Zijingshan Station :  Line 1, Exit A (1.3 km away)

  • By train

    ZHENGZHOU At 12km / 7.46 miles

GPS :34.761949, 113.692725

Our accommodation(s)

Sofitel Zhengzhou is a deluxe five-star hotel with 220 guest rooms and suites. Room facilities include electronic door locks, satellite TV, broadband internet access, a personal electronic safe and minibar.

Our restaurants and bars

CANTON GARDEN RESTAURANT

Type of cuisine: Regional

This Chinese restaurant serves exquisite and high-class Cantonese cuisine for lunch and dinner. The popular Hong Kong dim sum is available for lunch, on weekends and holidays. There are nine beautiful VIP rooms serving tempting signatures dishes.

DOME BRASSERIE

Type of cuisine: International

This contemporary up-market East meets West brasserie has an exclusive al fresco atmosphere. It features a varied mix of dishes including local favorites and traditional brasserie specialities.

ATRIUM LOUNGE

The hotel lobby lounge is a comfortable and relaxing cocktail lounge serving freshly brewed coffee and a wide selection of pastries.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 512

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Sofitel Zhengzhou International

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

3,361 reviews

TripAdvisor Rating 5.0/5

1,540 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

hospitality

Customer review rating 3.5/5

S. K. Business - 26/06/2021 Confirmed reviews ALL

the room is a bit small but the staff are very friendly! the APP is really a bad experience, barely can log in it.

Dear S. K., Thank you very much for taking the time to comment on your previous stay with us. We are very glad you highlighted our service quality, especially our heartists friendliness. Meanwhile, we also feel sorry to see that your overall experience was affected by the size of your room type and the Accor ALL application. We are happy to inform you that our hotel has now a WeChat mini program, which is much more convenient to use. We are convinced that it will make your future booking experience easier. We hope we will have the pleasure to welcoming you again soon at Sofitel Zhengzhou so you could try another bigger room type. Thank you again for your feedback, we are looking forward to having the opportunity to provide you with better experience in the near future. Best regards, Camille Pors, Guest Experience Manager

good stay

Customer review rating 4.5/5

Z. B. Business - 21/06/2021 Confirmed reviews ALL

very good impression to whole lobby area

Dear Z. b., Thank you very much for taking the time to share your feedback on your previous stay with us. It is our pleasure to see that you keep a good impression of your overall experience at Sofitel Zhengzhou. We are looking forward to welcoming you again and we hope your next visit will be as pleasant as the previous one. Best regards, Camille Pors, Guest Experience Manager

warmly service

Customer review rating 4.5/5

Yangjinxiang Families - 31/05/2021 Confirmed reviews ALL

Receptionist had good attitude, let guest feel warmly , Rememered regular guest favorite room just like face south ,like sunlight et

Dear Yangjinxiang Thank you very much for your comment regarding your previous stay with us. I was very glad to share this feedback with the entire team as it was a real pleasure to read that their attitude and capability to remember guest's preferences made you feel welcomed. We are looking forward to welcoming you again soon at Sofitel Zhengzhou. Best regards, Camille Pors, Guest Experience Manager

pleasant stay

Customer review rating 4.5/5

Suresh K. Business - 15/04/2021 Confirmed reviews ALL

had a pleasnt stay. Staff has been extremely helpful and courteous.

Dear Suresh K., We very much appreciate your positive comment regarding your previous stay with us. It is always a pleasure to learn that our guests had such a pleasant experience at Sofitel Zhengzhou, and especially if our team members' attitude and helpfulness contributed to it. I have already shared your feedback with our team, and I am sure it will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. We are looking forward to welcoming you again soon for your future visit in the city. Best regards, Camille Pors, Guest Experience Manager

pleasant stay and great feeling

Customer review rating 4.5/5

Mayur M. C. Business - 10/04/2021 Confirmed reviews ALL

great hotel and superb dining experience. Front end desk very friendly and ready to offer any help.

Dear mayur mohan c., We really appreciate your kind words regarding your previous stay at Sofitel Zhengzhou. Thank you also for highlighting the friendliness of our Front Desk team, as well as your pleasant dining experience. Your comments have been shared with our team, and I am sure it will serve as an encouragement to all. Do not hesitate to contact me if you are planning to come back to Zhengzhou, it would be a great pleasure to welcome you again. Best regards, Camille Pors, Guest Experience Manager

great stay, great staff

Customer review rating 5.0/5

Marco B. Solo - 02/04/2021 Confirmed reviews ALL

Mrs. MiaoMiao at the reception desk is exceptionally professional and efficient.

Dear Marco B., Thank you very much for taking the time to share this great feedback with us. We are delighted and proud that our Front Office manager MiaoMiao made your stay as enjoyable as possible. I had a lot of pleasure to share your comment with her and the rest of the team. Your satisfaction is a great source of motivation for all of us. Thank you again for sharing your experience, we are looking forward to welcoming you again soon at Sofitel Zhengzhou! Best regards, Camille Pors, Guest Experience Manager

Over expectations

Customer review rating 5.0/5

Jimi Solo - 02/03/2021 Confirmed reviews ALL

Cannot explain how staff was devoted in fitting my condition. For every issue there was great communication and patience from the staff. Hotel itself had beautifully decorated and equipped room for work and leisure.

Dear JIMI, Bonjour! Thank you very much for taking the time to share such a great feedback with us regarding your previous stay at Sofitel Zhengzhou. We are so delighted to read that our heartists exceeded your expectations in their service and communication, and that you enjoyed our hotel decoration and equipment. Your satisfaction is a great source of motivation for all of us and I had a lot of pleasure to share your comments with the team. We are looking forward to welcoming you again at Sofitel Zhengzhou, and we hope your next visit will be as pleasant as this one. Best regards, Camille Pors, Guest Experience Manager

Winter vacation

Customer review rating 5.0/5

Peter Couples - 26/02/2021 Confirmed reviews ALL

Delightful stay, as always.

Dear Peter, Bonjour! Thank you very much for taking the time to share your experience at Sofitel Zhengzhou. We are so delighted you spent another winter vacation with us and that you enjoyed your overall stay. Thanks again for your loyalty. I wish you a pleasant week ahead and I am looking forward to welcoming you again anytime you pass by Zhengzhou! Best regards, Camille Pors, Guest Experience Manager

Friendly staff

Customer review rating 5.0/5

Peter Business - 12/02/2021 Confirmed reviews ALL

The staff were all very helpful, especially Tina

Dear Peter, Thank you very much for your loyalty and for taking the time to share this great feedback with us! It is such a pleasure to see that you particularly enjoyed the service from our heartists, especially Tina and Alex Yang. Be assured that your comment will be shared to our team members, I am sure everyone will be motivated to see your words. We are looking forward to welcoming you again soon at Sofitel Zhengzhou and we hope your next visit will be as pleasant as the previous one. Best regards, Camille Pors, Guest Experience Manager

excellent

Customer review rating 5.0/5

Jiakun W. Business - 01/01/2021 Confirmed reviews ALL

everything is fine

尊敬的尊敬的贵宾: 您好! 非常感谢您能抽出宝贵的时间来告诉我们有关您在郑州索菲特国际饭店的体验。得知您此次入住饭店较为满意,我感到由衷的高兴并会把您的鼓励传达给员工。 正如您所知,只有从您给我们的宝贵意见和建议中,我们才能努力提高饭店的产品质量和员工的服务水平。 我及饭店所有员工,真诚的期待在不久的将来您能再次莅临郑州索菲特国际饭店。 顺祝 商祺 余跃红 总经理

It is convenint to go to be the heart of the city

Customer review rating 4.5/5

Yangjinxiang Business - 16/09/2020 Confirmed reviews ALL

the service is good and feel warm

Dear Guest, We appreciate your comments regarding your stay at the Sofitel Zhengzhou International very much . It is always a pleasure to receive feedback from our valued guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your feedback on sometime the carpet of corridor has bad smell, the issue has been addressed to the relevant department for immediate action. Thank you again for sharing your experience, and we hope to welcoming you soon in the near future. Take care. Sincerely, Samantha Yu General Manager

good experience

Customer review rating 5.0/5

Mr. W. Business - 10/09/2020 Confirmed reviews ALL

well located hotel, clean and organized; negative opinion: breakfast is simple

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive feedback from our valued guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your feedback on simple breakfast, the issue has been addressed to the relevant department for immediate action. Thank you again for sharing your experience, and we hope to welcoming you soon in the near future. Take care. Sincerely, Samantha Yu General Manager

Old but comfortable

Customer review rating 4.0/5

086 Couples - 13/06/2020 Confirmed reviews ALL

I had a quite good experience in Sofitel Zhengzhou International. Hotel rooms and public areas are well-decorated. Staff are quite welcoming but housekeeping service is not satisfying.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive feedback from our valued guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your feedback on room cleaning, the issue has been addressed to the relevant department for immediate action. Thank you again for sharing your experience, and we hope to welcoming you soon in the near future. Take care. Sincerely, Samantha Yu General Manager

Was little disappointed

Customer review rating 2.0/5

Siao Families - 29/01/2020 Confirmed reviews ALL

Inside of room is TOO hot, almost 30degress, but no solution to cool down. Room cleaning is not ok, many places are dirty. The restaurant price is higher than other same level hotels of Accor Group. The reception are kind.

Dear Guest Bonjour, Thank you for your loyalty and for taking the time to tell us about your experience. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Not being able to sleep is indeed very frustrating. I can understand your feelings and you have full right to express them all. As a teachable moment, we have shared your feedback with our relevant team to ensure we are addressing the issues you experienced and prevent them from occurring in the future. We really appreciate your honest feedback and it is our hope that you will provide us the opportunity to better serve you in the near future. Thank you so much. Take care! Sincerely, Samantha Yu General Manager

Satisfied

Customer review rating 4.5/5

Yuyu Business - 28/12/2019 Confirmed reviews ALL

Reservation with manager Ma always smoothly, even one of my collegue cancelled the business trip at last minute. She arranged the change immediately. The room cleaned properly. For breakfast, some cooking staff was not at the position and feel hard to order, anyway, above normal level here in China. Would choose Sofitel again for next trip.

Dear YuYu, Happy New Year! We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Take care. Sincerely, Samantha Y. General Manager

value for money

TripAdvisor rating 4.0/5

MohanRajA3 Business - 15/12/2019 TripAdvisor review

staff went out of their way to help as usual. special tks to Miao Miao n her staff at front desk. Also to Peter the CONCIERGE. Special tks also to Bob n his staff at the restaurant. quality of food at the lounge cud be improved though.

Awesome personalised service

TripAdvisor rating 5.0/5

StuBee63 Business - 07/07/2019 TripAdvisor review

Everything was excellent. Sudha, the Guest Relationship Manager, was outstanding in making you feel extremely welcome. I will be back to stay again, no question. A bonus was an upgrade to the 19th floor - a lovely room.

Dear Guest Thank you so much for the compliment! It is an absolute pleasure to receive a positive feedback from our valued guest. I am very glad that you had an amazing time with us , you deserve it. Our guest happiness and comfort is and will always be our first priority. It is very thoughtful of you to leave such kind words for Sudha, I will definitely share with her and the team. I believe your comment will serve as an inspiration for our team to strive for the best. Again, thank you so much for taking your precious time to share your experience. We are looking forward to welcoming you in near future and create another memorable stay together. Sincerely, Samantha Yu General Manager

A wonderful stay

TripAdvisor rating 5.0/5

Shawn987 Family - 01/05/2019 TripAdvisor review

I travelled with my family, 3 kids under 12 (one coeliac (gluten free). The restaurant managers went out of their way to cater for my daughter. Jason and the reception team organised a trip to the Shoalin monastery, every thing went to plan and we could not fault the hotel. We stayed in two rooms as a family of 5, it was spacious and comfortable. A wonderful experience, which I can highly recommend.

Dear guest, Thank you very much for your positive and detailed feedback! We really appreciate you take the time to tell us about your stay. Again thank you! We look forward to welcoming you again in Zhengzhou !

Fantastic!

TripAdvisor rating 5.0/5

Lisa M Family - 07/04/2019 TripAdvisor review

We had an amazing stay at the Sofitel Zhengzhou. The staff were excellent, and helped us with arranging a private driver for our tour to the Shaolin Temple. They also helped arrange vegetarian food for my husband and myself. The buffet dinner was fabulous, and the special touch of providing fruit in our room was appreciated. A special thanks must go to Erik who went above and beyond to make sure we had everything we needed throughout our stay - he is an asset to your hotel! We will definitely visit again on our next trip to Zhengzhou.

Dear guest, Thank you very much for your review and kind words! I will share your comments with our team. It was a real pleasure to have you as a guest here in Sofitel Zhengzhou. We look forward to welcoming you again in the future.

Very hospitable staff

TripAdvisor rating 4.0/5

Scenic29050333778 Solo travel - 08/01/2019 TripAdvisor review

Stayed for 6 nights in a club room, banging Bose stereo and intelligent swivel tv design.. the bed while comfy enough was however paired with disappointing pillows.. room is abit too dim.breakfast was good, decent spread of breads and yogurt and juices.The adjoining Chinese restaurant WestlakeSpring was excellent, and cheap.Finally great staff!

Dear guest, Thank you very much for your positive and detailed feedback! We really appreciate you take the time to tell us about your stay. Again thank you! We look forward to welcoming you again in Zhengzhou !

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