very good impression to whole lobby area

Receptionist had good attitude, let guest feel warmly , Rememered regular guest favorite room just like face south ,like sunlight et

had a pleasnt stay. Staff has been extremely helpful and courteous.

great hotel and superb dining experience. Front end desk very friendly and ready to offer any help.

Mrs. MiaoMiao at the reception desk is exceptionally professional and efficient.

Cannot explain how staff was devoted in fitting my condition. For every issue there was great communication and patience from the staff. Hotel itself had beautifully decorated and equipped room for work and leisure.

Delightful stay, as always.

The staff were all very helpful, especially Tina

everything is fine

staff went out of their way to help as usual. special tks to Miao Miao n her staff at front desk. Also to Peter the CONCIERGE. Special tks also to Bob n his staff at the restaurant. quality of food at the lounge cud be improved though.

Everything was excellent. Sudha, the Guest Relationship Manager, was outstanding in making you feel extremely welcome. I will be back to stay again, no question. A bonus was an upgrade to the 19th floor - a lovely room.

I travelled with my family, 3 kids under 12 (one coeliac (gluten free). The restaurant managers went out of their way to cater for my daughter. Jason and the reception team organised a trip to the Shoalin monastery, every thing went to plan and we could not fault the hotel. We stayed in two rooms as a family of 5, it was spacious and comfortable. A wonderful experience, which I can highly recommend.

We had an amazing stay at the Sofitel Zhengzhou. The staff were excellent, and helped us with arranging a private driver for our tour to the Shaolin Temple. They also helped arrange vegetarian food for my husband and myself. The buffet dinner was fabulous, and the special touch of providing fruit in our room was appreciated. A special thanks must go to Erik who went above and beyond to make sure we had everything we needed throughout our stay - he is an asset to your hotel! We will definitely visit again on our next trip to Zhengzhou.

Stayed for 6 nights in a club room, banging Bose stereo and intelligent swivel tv design.. the bed while comfy enough was however paired with disappointing pillows.. room is abit too dim.breakfast was good, decent spread of breads and yogurt and juices.The adjoining Chinese restaurant WestlakeSpring was excellent, and cheap.Finally great staff!

We stayed at Sofitel Zhengzhou for our family trip in Zhengzhou. Booked 8 rooms for 5 Nights. Before my arrival, I felt some disappointments, and prepared that this time my stay in Sofitel will not satifying as usual. But, unexpectedly, all of our rooms were upgraded, each with complimentary fruits and cookies served every night, along with their special chinese green tea. When we checked out at 4am in the morning, they worried that we might be hungry so they prepared for us 8 packed breakfast for 16 people for free. How thoughful you were, Mr Winston Pei. The staffs did not speak English fluently but they tried so hard to explain to us. Room itself were good, well maintained eventhough not a new one. Location at the city center, near Erqu Square. Breakfast selections were vast and superb, they had organic vegetables too. Dinner at their chinese restaurant were superb, the food was delicious, and good quality.