Sofitel Zhengzhou International Hotel 5 stars

Customer review rating 4.7/5 2,805 reviews

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Sofitel Zhengzhou International
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Hotel extras

  • Conference space in elegant French style which can be customized to suit your business needs

  • 6-story Atrium lobby, French street scenery Western Restaurant, customized Sofitel "Mybed"

  • Within 10 mins walking of subway lines linked to major train stations, city center and airport

  • Next to Jingshan Park, 1 km from 100+ store, 50+ restaurant shopping center

  • Secure Car Park, full Concierge service, High-speed WIFI, Sofitel Amenities and Rituals

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Business centre

Hotel location

Sofitel Zhengzhou International

No 115 Jinshui Road
Henan Province
450003
zhengzhou
china

Tel: +8637165950088

Fax: (+86)371/65950080

Check-in from 14h00

Check out up to 12h00

  • By train

    ZHENGZHOU At 12km / 7.46 miles

GPS :34.761949, 113.692725

Our accommodation(s)

Sofitel Zhengzhou is a deluxe five-star hotel with 220 guest rooms and suites. Room facilities include electronic door locks, satellite TV, broadband internet access, a personal electronic safe and minibar.

SUPERIOR ROOM, 1 King-Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

SUPERIOR ROOM, 2 Single Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

LUXURY ROOM, 1 King Size Bed, High Floor

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

SUPERIOR ROOM, Club Millésime Access, 1 King-Size Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

LUXURY ROOM, Club Millésime Access, 1 King-Size Bed

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)
Rooms

Our restaurants and bars

DOME BRASSERIE

Type of cuisine: International

This contemporary up-market East meets West brasserie has an exclusive al fresco atmosphere. It features a varied mix of dishes including local favorites and traditional brasserie specialities.

Menu (PDF) Cocktail menu (PDF)

Lunch

11:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CANTON GARDEN RESTAURANT

Type of cuisine: Regional

This Chinese restaurant serves exquisite and high-class Cantonese cuisine for lunch and dinner. The popular Hong Kong dim sum is available for lunch, on weekends and holidays. There are nine beautiful VIP rooms serving tempting signatures dishes.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ATRIUM LOUNGE

Non contractual photo

The hotel lobby lounge is a comfortable and relaxing cocktail lounge serving freshly brewed coffee and a wide selection of pastries.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 512

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Sofitel Zhengzhou International

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

2,805 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,165 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

good experience

Customer review rating 4.7/5

Mr. W. Business - 10/09/2020 Confirmed reviews ALL

well located hotel, clean and organized; negative opinion: breakfast is simple

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive feedback from our valued guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your feedback on simple breakfast, the issue has been addressed to the relevant department for immediate action. Thank you again for sharing your experience, and we hope to welcoming you soon in the near future. Take care. Sincerely, Samantha Yu General Manager

Old but comfortable

Customer review rating 4.7/5

086 Couples - 13/06/2020 Confirmed reviews ALL

I had a quite good experience in Sofitel Zhengzhou International. Hotel rooms and public areas are well-decorated. Staff are quite welcoming but housekeeping service is not satisfying.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive feedback from our valued guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your feedback on room cleaning, the issue has been addressed to the relevant department for immediate action. Thank you again for sharing your experience, and we hope to welcoming you soon in the near future. Take care. Sincerely, Samantha Yu General Manager

Was little disappointed

Customer review rating 4.7/5

Siao Families - 29/01/2020 Confirmed reviews ALL

Inside of room is TOO hot, almost 30degress, but no solution to cool down. Room cleaning is not ok, many places are dirty. The restaurant price is higher than other same level hotels of Accor Group. The reception are kind.

Dear Guest Bonjour, Thank you for your loyalty and for taking the time to tell us about your experience. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Not being able to sleep is indeed very frustrating. I can understand your feelings and you have full right to express them all. As a teachable moment, we have shared your feedback with our relevant team to ensure we are addressing the issues you experienced and prevent them from occurring in the future. We really appreciate your honest feedback and it is our hope that you will provide us the opportunity to better serve you in the near future. Thank you so much. Take care! Sincerely, Samantha Yu General Manager

Satisfied

Customer review rating 4.7/5

Yuyu Business - 28/12/2019 Confirmed reviews ALL

Reservation with manager Ma always smoothly, even one of my collegue cancelled the business trip at last minute. She arranged the change immediately. The room cleaned properly. For breakfast, some cooking staff was not at the position and feel hard to order, anyway, above normal level here in China. Would choose Sofitel again for next trip.

Dear YuYu, Happy New Year! We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Take care. Sincerely, Samantha Y. General Manager

Comfortable with good customer service experience

Customer review rating 4.7/5

Alan K. Business - 26/12/2019 Confirmed reviews ALL

Efficient and friendly staff service. Reasonably good f&b experience. Room clean and tidy. Only negative experience is the ventilation of the toilet need improvement- experienced very bad stench smell.

great team at work!

Customer review rating 4.7/5

Mohan A. Solo - 20/12/2019 Confirmed reviews ALL

I am always appreciative of how the staff treat me when I stay at your establishment. Special thanks to Miao Miao for securing me a good rate, and I also want to especially thank Hebe. in the restairant who had in her quiet and unobtrusive way taken note of my likes at breakfast and never fails to bring me a banana even though it may not be available to other guests that day, n check with the kitchen as to whether smoked fish is available n order eggs to my liking. Guests are always appreciative when they are made to feel at home! I have two comments though..... 1. the menu in the executive lounge should be more interesting, and 2. while I appreciate the upgrade to a suite, the mattress had seen its days n shud be changed! The hotel has a wonderful team of management n staff and I wish them all a very MERRY CHRISTMAS AND HAPPY 2020!

Dear Mohan a. Merry Christmas and Happy New Year 2020. May this festive seasons bring more joy and blessings to you and your family. Thank you so much for such an amazing and heart melting review. We couldn't be more privileged. I personally would like you to know that you are our family now and you deserved to be indulged at your each stay with us. We are more than happy to be at your service. You are also too kind to recognized our staff's hard work and dedication. They are thrilled and inspired by your recognition. I agree and appreciate your thoughtful comments on the lounge menu and the mattress which has been already addressed to the relevant department for the improvement. Again, thank you so much for your blessings and kind words. I and my entire team are eagerly waiting for your next visit in the near future. Take care and happy holidays! Sincerely, Samantha Yu General Manager

Mr

Customer review rating 4.7/5

Piyush S. Business - 19/12/2019 Confirmed reviews ALL

Happy to stay more days

Dear Piyush Mansukhlal s., Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive feedback from our valued guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Yu General Manager

A refreshing stay while in China

Customer review rating 4.7/5

Allen Business - 15/12/2019 Confirmed reviews ALL

Upon entering the hotel, you can feel that its going to be a great stay. The check-in staff was very friendly and efficient. The elevators were fast with short waits. The rooms were spacious, clean and comfortable. The bathroom was great with nicely appointed products included. The bar and restaurant facilities were fantastic. The only drawback to the stay was the extremely slow internet. For such a nice hotel, upgraded equipment to provide faster internet speed would make all the difference.

Dear D. Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive feedback from our valued guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Yu General Manager

value for money

TripAdvisor rating 4.5/5

MohanRajA3 Business - 15/12/2019 TripAdvisor review

staff went out of their way to help as usual. special tks to Miao Miao n her staff at front desk. Also to Peter the CONCIERGE. Special tks also to Bob n his staff at the restaurant. quality of food at the lounge cud be improved though.

Excellent Stay, just need more vegetarian food options.

Customer review rating 4.7/5

Falak P. Business - 14/12/2019 Confirmed reviews ALL

Very comfortable stay and staff is very helpful, especially Miao Miao. She is very sweet and always ready to help beyond her duties.

Dear Falak Dipankumar P., Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive feedback from our valued guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Yu General Manager

The room experience is awesome.

Customer review rating 4.7/5

Linshan Business - 14/12/2019 Confirmed reviews ALL

The room is awesome. Food is all seafood buffet is a bit too much for me. But you do have some other options to cope with. Staffs were so helpful and lovely. Everyone was excellent.

Dear Ms L.,Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive feedback from our valued guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Yu General Manager

Professor George K.

Customer review rating 4.7/5

George K. Business - 12/12/2019 Confirmed reviews ALL

Extremely positive, spacious accommodation, clean, impressive amenities, fast service. The only are of improvement is the lack of English language.

Dear George K., Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive feedback from our valued guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Yu General Manager

Quite good

Customer review rating 4.7/5

Anonymous Business - 05/12/2019 Confirmed reviews ALL

Good service

Dear Guest Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive feedback from our valued guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Yu General Manager

Beautiful grounds

Customer review rating 4.7/5

S. M. C. Friends - 28/11/2019 Confirmed reviews ALL

Zhengzhou Sofitel was the third hotel we stayed in our mid Nov 19 China trip that took us from Beijing, Xian, zhengzhou and Luoyang. Love the beautiful hotel grounds and proximity to some of the best Chinese restaurants in zhengzhou. If only the in-house restaurants were better. Concierge Peter was very helpful. Unfortunately we did not Enjoy trips with with the hotel arranged driver. Driver was alright on the first day trip and drove at a reasonable speed. However, we did not feel very safe as he was constantly on the phone on our second day trip.

Dear S. Mei C. Best wishes from Zhengzhou, Thank you for your loyalty and for taking the time to tell us about your experience. It is indeed a great pleasure to hear back from our valued guests. I am very glad to learn you like our hotel and your appreciation towards our staff, specially Peter. He is thrilled from your recognition. However, it saddens me to hear about your trip. Thank you for bringing this issue to my attention. I am sorry to say that the car drivers rented from outside are not always as professional as our hotel's trained and loyal ones. We have shared your feedback with our concierge team to ensure we are addressing the issues you experienced and prevent it from occurring in the future. We really appreciate your honest feedback and it is our hope that you will provide us the opportunity serve you again in the near future.Thank you so much. Take care! Sincerely, Samantha Yu General Manager

Good facilities. Service needs to be improved.

Customer review rating 4.7/5

Anonymous Business - 26/11/2019 Confirmed reviews ALL

My colleagues and I stayed at Sofitel Zhengzhou for 5 nights. The accommodation was pre-paid. When we checked in, we asked the reception if any deposit was needed, the answer was no. In the evening, we all ordered room service at about 1030pm. We were not asked to pay. However, at about 1200 am, 4 of us were all knocked up, asked for payment for room service. My colleagues are all foreigners who did not have cash or wechat. I had to get up and paid by wechat. It was scary to have somebody knocking your door at 12 am, asked for payment. The next day, I provided my credit card as deposit for 4 of us. However, we still received phone call checking if the laundry would be paid individually. Apart from the above, the experience is OK.

Dear Guest Bonjour, Thank you for your loyalty and for taking the time to tell us about your experience. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I can understand your feelings and you have full right to express them all. As a teachable moment, we have shared your feedback with our Front Office and Room Service team to ensure we are addressing the issues you experienced and prevent them from occurring in the future. We really appreciate your honest feedback and it is our hope that you will provide us the opportunity to better serve you in the near future. Thank you so much. Take care! Sincerely, Samantha Yu General Manager

New Hotel Experience Zhengzhou

Customer review rating 4.7/5

Mps Business - 25/11/2019 Confirmed reviews ALL

Excellent room in a new location within Zhengzhou. Staff were very helpful.

Dear MPS Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Yu General Manager

Excellent

Customer review rating 4.7/5

Piyush S. Business - 11/11/2019 Confirmed reviews ALL

Sudha and miyav is doing great job.

Dear Piyush s. Bonjour, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive feedback from our valued guests and I am happy to learn about your satisfied stay. It is very kind of you to recognize the work of our staff. Sudha and Miya are very glad to hear from you. I am sure your feedback will serve as an encouragement for them. Again, thank you for sharing your experience. It was great having you and we look forward to welcoming you soon in the near future. Take care! Sincerely, Samantha Yu General Manager

Good

Customer review rating 4.7/5

Eileen T. Business - 09/11/2019 Confirmed reviews ALL

There was a small miscommunication at the point of check in. However, it was resolved the next day and the hotel kindly upgraded me to a suite room. I felt welcomed after that. But due to weather changes, the room was warm and it was a little uncomfortable. My roommate and I both had bites from the bed on the first night. After the room change it was fine. I had informed the hotel to thoroughly check the room. Overall, I had a good stay and it was value for money. Dinner buffet selection was fantastic.

Dear Eileen T. Best wishes from Zhengzhou, Thank you so much for your loyalty and understanding. It is a pleasure to hear back from our happy and satisfied guests. I am very glad to learn your overall stay was as expected and appreciate the compliments regarding our buffet dinner. We are so touched by your recognition despite of few unpleasant experiences. Regarding the issues, it has been addressed to the respective departments for the thorough follow up. Again, thank you for sharing your experience. It was a pleasure having you and we look forward for your next visit soon in the near future. Take care! Sincerely, Samantha Yu General Manager

comfortable with good service all round

Customer review rating 4.7/5

Alan K. Business - 05/11/2019 Confirmed reviews ALL

the service staff are well trained and polite and helpful

Dear Alan K. Bonjour, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback from our valued guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Yu General Manager

Very hot and dirty air

Customer review rating 4.7/5

Anonymous Business - 03/11/2019 Confirmed reviews ALL

I could not sleep and could not work. Only if you open the window and the door during night time, 3 degrees low were possible. The air in Zhengzhou is very polluted, so that the whole stay was a catastrophe. Very hot and very dirty. Unfortunately, the hotel has not any cleaning filter for the dirty air and has no air conditioner if it is autumn time...so the problem was known as soon as weather forecast was available. As a gold member I am very upset of such a service. What can we tell about hotel in which one cannot sleep or work? 28 +. This temperature was shown the whole time I was in the room.

Dear Guest Bonjour, Thank you for your loyalty and for taking the time to tell us about your experience. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Not being able to sleep is indeed very frustrating. I can understand your feelings and you have full right to express them all. As a teachable moment, we have shared your feedback with our relevant team to ensure we are addressing the issues you experienced and prevent them from occurring in the future. We really appreciate your honest feedback and it is our hope that you will provide us the opportunity to better serve you in the near future. Thank you so much. Take care! Sincerely, Samantha Yu General Manager

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