Sofitel Zhengzhou International Hotel 5 stars

I am always appreciative of how the staff treat me when I stay at your establishment. Special thanks to Miao Miao for securing me a good rate, and I also want to especially thank Hebe. in the restairant who had in her quiet and unobtrusive way taken note of my likes at breakfast and never fails to bring me a banana even though it may not be available to other guests that day, n check with the kitchen as to whether smoked fish is available n order eggs to my liking. Guests are always appreciative when they are made to feel at home! I have two comments though..... 1. the menu in the executive lounge should be more interesting, and 2. while I appreciate the upgrade to a suite, the mattress had seen its days n shud be changed! The hotel has a wonderful team of management n staff and I wish them all a very MERRY CHRISTMAS AND HAPPY 2020!

Happy to stay more days

Upon entering the hotel, you can feel that its going to be a great stay. The check-in staff was very friendly and efficient. The elevators were fast with short waits. The rooms were spacious, clean and comfortable. The bathroom was great with nicely appointed products included. The bar and restaurant facilities were fantastic. The only drawback to the stay was the extremely slow internet. For such a nice hotel, upgraded equipment to provide faster internet speed would make all the difference.

staff went out of their way to help as usual. special tks to Miao Miao n her staff at front desk. Also to Peter the CONCIERGE. Special tks also to Bob n his staff at the restaurant. quality of food at the lounge cud be improved though.

Very comfortable stay and staff is very helpful, especially Miao Miao. She is very sweet and always ready to help beyond her duties.

The room is awesome. Food is all seafood buffet is a bit too much for me. But you do have some other options to cope with. Staffs were so helpful and lovely. Everyone was excellent.

Extremely positive, spacious accommodation, clean, impressive amenities, fast service. The only are of improvement is the lack of English language.

Good service

Zhengzhou Sofitel was the third hotel we stayed in our mid Nov 19 China trip that took us from Beijing, Xian, zhengzhou and Luoyang. Love the beautiful hotel grounds and proximity to some of the best Chinese restaurants in zhengzhou. If only the in-house restaurants were better. Concierge Peter was very helpful. Unfortunately we did not Enjoy trips with with the hotel arranged driver. Driver was alright on the first day trip and drove at a reasonable speed. However, we did not feel very safe as he was constantly on the phone on our second day trip.

My colleagues and I stayed at Sofitel Zhengzhou for 5 nights. The accommodation was pre-paid. When we checked in, we asked the reception if any deposit was needed, the answer was no. In the evening, we all ordered room service at about 1030pm. We were not asked to pay. However, at about 1200 am, 4 of us were all knocked up, asked for payment for room service. My colleagues are all foreigners who did not have cash or wechat. I had to get up and paid by wechat. It was scary to have somebody knocking your door at 12 am, asked for payment. The next day, I provided my credit card as deposit for 4 of us. However, we still received phone call checking if the laundry would be paid individually. Apart from the above, the experience is OK.

Excellent room in a new location within Zhengzhou. Staff were very helpful.

Sudha and miyav is doing great job.

There was a small miscommunication at the point of check in. However, it was resolved the next day and the hotel kindly upgraded me to a suite room. I felt welcomed after that. But due to weather changes, the room was warm and it was a little uncomfortable. My roommate and I both had bites from the bed on the first night. After the room change it was fine. I had informed the hotel to thoroughly check the room. Overall, I had a good stay and it was value for money. Dinner buffet selection was fantastic.

the service staff are well trained and polite and helpful

I could not sleep and could not work. Only if you open the window and the door during night time, 3 degrees low were possible. The air in Zhengzhou is very polluted, so that the whole stay was a catastrophe. Very hot and very dirty. Unfortunately, the hotel has not any cleaning filter for the dirty air and has no air conditioner if it is autumn time...so the problem was known as soon as weather forecast was available. As a gold member I am very upset of such a service. What can we tell about hotel in which one cannot sleep or work? 28 +. This temperature was shown the whole time I was in the room.