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Sofitel Zhengzhou International Hotel 5 stars

TripAdvisor rating 4.5/5 1,070 reviews
Sofitel Zhengzhou International
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Hotel extras

  • Full hotel renovation completed in July 2016

  • 220 luxury rooms, Western and Chinese restaurants, bar, 2 Ballrooms and 6 story Atrium

  • Within 10 mins walking of subway lines linked to major train stations, city center and airport

  • Next to Jingshan Park, 1 km from 100+ store, 50+ restaurant shopping center

  • Secure Car Park, full Concierge service, High-speed WIFI, Sofitel Amenities and Rituals

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Business centre

Hotel location

Sofitel Zhengzhou International

No 115 Jinshui Road
Henan Province
450003
zhengzhou
china

Tel: +8637165950088

Fax: (+86)371/65950080

Contact email

Check-in from 14h00

Check out up to 12h00

  • By train

    ZHENGZHOU At 12km / 7.46 miles

GPS :34.761949, 113.692725

Our accommodations

Sofitel Zhengzhou is a deluxe five-star hotel with 220 guest rooms and suites. Room facilities include electronic door locks, satellite TV, broadband internet access, a personal electronic safe and minibar.

SUPERIOR ROOM, 1 King-Size Bed

  • Max. number of persons: 3
  • Area: From 30m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

SUPERIOR ROOM, 2 Single Beds

  • Max. number of persons: 3
  • Area: From 30m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

LUXURY ROOM, 1 King Size Bed, High Floor

  • Max. number of persons: 3
  • Area: From 45m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

SUPERIOR ROOM, Club Millésime Access, 1 King-Size Bed

  • Max. number of persons: 3
  • Area: From 30m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

LUXURY ROOM, Club Millésime Access, 1 King-Size Bed

  • Max. number of persons: 3
  • Area: From 45m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

JUNIOR SUITE, 1 King-Size Bed, Extra Living-Room

  • Max. number of persons: 3
  • Area: From 60m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Our restaurants and bars

DOME BRASSERIE

Type of cuisine: International

This contemporary up-market East meets West brasserie has an exclusive al fresco atmosphere. It features a varied mix of dishes including local favorites and traditional brasserie specialities.

Lunch

11:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CANTON GARDEN RESTAURANT

Type of cuisine: Regional

This Chinese restaurant serves exquisite and high-class Cantonese cuisine for lunch and dinner. The popular Hong Kong dim sum is available for lunch, on weekends and holidays. There are nine beautiful VIP rooms serving tempting signatures dishes.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ATRIUM LOUNGE

Photo non contractuelle / Strictly non binding

The hotel lobby lounge is a comfortable and relaxing cocktail lounge serving freshly brewed coffee and a wide selection of pastries.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 512 m²

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Sofitel Zhengzhou International

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

2,605 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,070 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Beautiful grounds

Customer review rating 4.7/5

S. M. C. Friends - 28/11/2019 Confirmed reviews ALL

Zhengzhou Sofitel was the third hotel we stayed in our mid Nov 19 China trip that took us from Beijing, Xian, zhengzhou and Luoyang. Love the beautiful hotel grounds and proximity to some of the best Chinese restaurants in zhengzhou. If only the in-house restaurants were better. Concierge Peter was very helpful. Unfortunately we did not Enjoy trips with with the hotel arranged driver. Driver was alright on the first day trip and drove at a reasonable speed. However, we did not feel very safe as he was constantly on the phone on our second day trip.

Dear S. Mei C. Best wishes from Zhengzhou, Thank you for your loyalty and for taking the time to tell us about your experience. It is indeed a great pleasure to hear back from our valued guests. I am very glad to learn you like our hotel and your appreciation towards our staff, specially Peter. He is thrilled from your recognition. However, it saddens me to hear about your trip. Thank you for bringing this issue to my attention. I am sorry to say that the car drivers rented from outside are not always as professional as our hotel's trained and loyal ones. We have shared your feedback with our concierge team to ensure we are addressing the issues you experienced and prevent it from occurring in the future. We really appreciate your honest feedback and it is our hope that you will provide us the opportunity serve you again in the near future.Thank you so much. Take care! Sincerely, Samantha Yu General Manager

Good facilities. Service needs to be improved.

Customer review rating 4.7/5

Anonymous Business - 26/11/2019 Confirmed reviews ALL

My colleagues and I stayed at Sofitel Zhengzhou for 5 nights. The accommodation was pre-paid. When we checked in, we asked the reception if any deposit was needed, the answer was no. In the evening, we all ordered room service at about 1030pm. We were not asked to pay. However, at about 1200 am, 4 of us were all knocked up, asked for payment for room service. My colleagues are all foreigners who did not have cash or wechat. I had to get up and paid by wechat. It was scary to have somebody knocking your door at 12 am, asked for payment. The next day, I provided my credit card as deposit for 4 of us. However, we still received phone call checking if the laundry would be paid individually. Apart from the above, the experience is OK.

Dear Guest Bonjour, Thank you for your loyalty and for taking the time to tell us about your experience. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I can understand your feelings and you have full right to express them all. As a teachable moment, we have shared your feedback with our Front Office and Room Service team to ensure we are addressing the issues you experienced and prevent them from occurring in the future. We really appreciate your honest feedback and it is our hope that you will provide us the opportunity to better serve you in the near future. Thank you so much. Take care! Sincerely, Samantha Yu General Manager

New Hotel Experience Zhengzhou

Customer review rating 4.7/5

Mps Business - 25/11/2019 Confirmed reviews ALL

Excellent room in a new location within Zhengzhou. Staff were very helpful.

Dear MPS Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Yu General Manager

Excellent

Customer review rating 4.7/5

Piyush S. Business - 11/11/2019 Confirmed reviews ALL

Sudha and miyav is doing great job.

Dear Piyush s. Bonjour, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive feedback from our valued guests and I am happy to learn about your satisfied stay. It is very kind of you to recognize the work of our staff. Sudha and Miya are very glad to hear from you. I am sure your feedback will serve as an encouragement for them. Again, thank you for sharing your experience. It was great having you and we look forward to welcoming you soon in the near future. Take care! Sincerely, Samantha Yu General Manager

Good

Customer review rating 4.7/5

Eileen T. Business - 09/11/2019 Confirmed reviews ALL

There was a small miscommunication at the point of check in. However, it was resolved the next day and the hotel kindly upgraded me to a suite room. I felt welcomed after that. But due to weather changes, the room was warm and it was a little uncomfortable. My roommate and I both had bites from the bed on the first night. After the room change it was fine. I had informed the hotel to thoroughly check the room. Overall, I had a good stay and it was value for money. Dinner buffet selection was fantastic.

Dear Eileen T. Best wishes from Zhengzhou, Thank you so much for your loyalty and understanding. It is a pleasure to hear back from our happy and satisfied guests. I am very glad to learn your overall stay was as expected and appreciate the compliments regarding our buffet dinner. We are so touched by your recognition despite of few unpleasant experiences. Regarding the issues, it has been addressed to the respective departments for the thorough follow up. Again, thank you for sharing your experience. It was a pleasure having you and we look forward for your next visit soon in the near future. Take care! Sincerely, Samantha Yu General Manager

comfortable with good service all round

Customer review rating 4.7/5

Alan K. Business - 05/11/2019 Confirmed reviews ALL

the service staff are well trained and polite and helpful

Dear Alan K. Bonjour, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback from our valued guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Yu General Manager

Very hot and dirty air

Customer review rating 4.7/5

Anonymous Business - 03/11/2019 Confirmed reviews ALL

I could not sleep and could not work. Only if you open the window and the door during night time, 3 degrees low were possible. The air in Zhengzhou is very polluted, so that the whole stay was a catastrophe. Very hot and very dirty. Unfortunately, the hotel has not any cleaning filter for the dirty air and has no air conditioner if it is autumn time...so the problem was known as soon as weather forecast was available. As a gold member I am very upset of such a service. What can we tell about hotel in which one cannot sleep or work? 28 +. This temperature was shown the whole time I was in the room.

Dear Guest Bonjour, Thank you for your loyalty and for taking the time to tell us about your experience. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Not being able to sleep is indeed very frustrating. I can understand your feelings and you have full right to express them all. As a teachable moment, we have shared your feedback with our relevant team to ensure we are addressing the issues you experienced and prevent them from occurring in the future. We really appreciate your honest feedback and it is our hope that you will provide us the opportunity to better serve you in the near future. Thank you so much. Take care! Sincerely, Samantha Yu General Manager

Friendly staff but rooms a bit too dim

Customer review rating 4.7/5

Billie T. Business - 29/10/2019 Confirmed reviews ALL

The staff were excellant and very attentive! However, I found the rooms to be a bit too dim. The breakfast spread was exactl the same everyday. Some variety would be good, especially for those staying quite a few days.

Dear Billie T. Bonjour, Thank you for choosing to stay with us and providing your constructive and honest feedback. It is very big of you to recognize the work of our staffs, they are thrilled to hear from you. As per yours and many other guest's comments regarding the dim lights in the room, we have already started to change the entire lighting in the guest rooms. It will be better on your next visit. Also we are thankful for the suggestion on breakfast varieties. Rest assured it has been addressed to the Head Chef. Once again, Thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Zhengzhou. Take care. Sincerely, Samantha Yu General Manager

very helpful staff

Customer review rating 4.7/5

Mohan A. Business - 21/10/2019 Confirmed reviews ALL

u have great staff especially Miao Miao n Sudha

Dear Mohan a. Best wishes from Zhengzhou, Thank you so much for your loyalty and time to leave such excellent review. It is always an honor to have your company. I appreciate your recognition for our staffs, specially Miao Maio and Sudha. They are very happy to hear your high praise. Thank you again for sharing your experience and granting your loyalty to us. I and my team look forward welcoming you soon in the near future. Take care! Sincerely, Samantha Yu General Manager

very good and comfortable

Customer review rating 4.7/5

Anantkumar Y. P. Business - 19/10/2019 Confirmed reviews ALL

comfortable stay

Dear Anantkumar p. Best wishes from Zhengzhou, We very much appreciate your comments regarding your stay with us.. It is always a pleasure to receive feedback from our valued guests and learned that they had an amazing time with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and constructive feedback. My team and I were delighted to have you with us and we wish to welcoming you again in the near future. Take care! Sincerely, Samantha Yu General Manager

Clean room and helpful staff

Customer review rating 4.7/5

C. R. T. Business - 17/10/2019 Confirmed reviews ALL

Clean room and helpful staff.

Dear C. Ren T. Best wishes from Zhengzhou, We very much appreciate your comments regarding your stay with us and am glad you enjoyed it. It is always a pleasure to receive feedback from our happy guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and products. Thank you again for sharing your experience. It was an absolute pleasure having you with us and will be delighted to welcoming you back soon in the near future. Sincerely, Samantha Yu General manager

Great service

Customer review rating 4.7/5

Daniel Friends - 17/10/2019 Confirmed reviews ALL

I was surprised by my birthday present. Staffs were very friendly and helpful.

Dear Daniel, HAPPY BIRTHDAY AGAIN....... It is our absolute honor to have you with us on your birthday. Lots of love and best wishes from our Sofitel Zhengzhou team. I am glad that our small gesture surprised you and made your stay memorable. Thank you so much for taking your time to leave such incredible review and recognizing our staff's work. It was a pleasure having you and we look forward to your next visit in the near future. Take care and have an amazing year ahead. Sincerely, Samantha Yu General Manager

Very good

Customer review rating 4.7/5

Zhu G. Business - 10/10/2019 Confirmed reviews ALL

Miaomiao and liuxing and zhouxing provided special excellent service, please show my big gratitude to them

Dear Zhu G. Best wishes from Zhengzhou, We very much appreciate your comments regarding your recent stay with us and glad you enjoyed it. It is very thoughtful of you to recognize the work of our ambassadors. Miaomiao, Liu xing and Zhou Xing will be delighted to read your kind words and I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again, thank you for sharing your experience. My team and I look forward to welcoming you soon in the near future. Take care. Sincerely, Sudha Khadka Guest Experience Manager

This hotel makes you want to come back to stay a bit longer next time.

Customer review rating 4.7/5

Joe Business - 30/09/2019 Confirmed reviews ALL

Good hotel, good service, great breakfast.

Excellent hotel, fabulous staff.

Customer review rating 4.7/5

Graham S. Business - 25/09/2019 Confirmed reviews ALL

This is one of the best hotels I have stayed in. From the moment I checked in I felt like I was treated like a VIP by all the staff, from reception to concierge, restaurant staff and management. The friendliness and helpful attitude of the staff was exceptional and made my stay an absolute pleasure. My room was lovely and well serviced.

Dear Graham S. Best wishes from Zhengzhou, Thank you so much for taking the time to write such an excellent review regarding your stay with us. Your kind words made our day. It was an absolute pleasure having you as our guest and would be an honor to welcoming you again in the future. I am glad to learn you enjoyed your room and company of our ambassadors. If you plan your next visit to Zhengzhou, please let us know in advance. We will be delighted to make the prearrangement for your another memorable stay. Again, we very much appreciate your feedback and excited to welcoming you in the near future. Take care! Sincerely, Sudha Khadka Guest Experience Manager

good stay for business

Customer review rating 4.7/5

Sergio Business - 23/09/2019 Confirmed reviews ALL

Nice stay in deluxe king room with club access. confortable, spacious and clean room. Thanks to Miaomiao and Jasmine for their assistance during check in and out and during the stay: they found fast and proper solutions to all my requests. may be breakfast buffet could be wider and spa facilities bigger and more luxurius as usually happen in 5 star hotel

Dear Sergio Best wishes from Zhengzhou, Thank you for taking your time to review your recent stay with us. I am glad to learn that you enjoyed the facilities and found your room spacious. It is very kind of you to recognize the work of Jasmine and Miao Miao. They indeed are the most important member of our team. I am sure that this feedback will serve as an encouragement to all of our staff. I appreciate your suggestions regarding the breakfast and spa facilities. We have already discussed it with the relevant department to follow up for the improvement. Thank you again for sharing your experience.It was amazing having you with us and we are excited to welcoming you again in the near future. Take care! Sincerely, Sudha Khadka Guest Experience Manager

Wonderful stay in an outstanding hotel!

Customer review rating 4.7/5

Phillip I. Couples - 22/09/2019 Confirmed reviews ALL

Our first stay in Zhengzhou was enhanced by staying in a truly outstanding hotel. Absolutely five star with service to match. In complementing all staff we would particularly like the thank Concierge Peter for looking after our tour and transfer needs. The hospitality staff were also brilliant. We really enjoyed our stay in Zhengzhou and staying in a hotel of this quality ensured that enjoyment.

Dear Phillip I. Best Wishes from Zhengzhou, Thank you so much for leaving such an amazing review. It was lovely having you with us and we enjoyed your company a lot. I am very glad to learn that you enjoyed all of your time here. It is so big of you to acknowledge our staff's work and hospitality. They indeed put their whole heart on what they do and try to make our guest's stay easy and memorable. I am sure Peter will be happy to read your kind words. Again, thank you for sharing your experience. If you plan your next visit with family and friends, please let us know in advance. We will be happy to make the necessary arrangements ahead of time and make your stay as pleasant as the previous one. Take care! Sincerely, Sudha Khadka Guest Experience Manager

excellent hotel n very reasonably priced

Customer review rating 4.7/5

M A. Business - 14/09/2019 Confirmed reviews ALL

the facilities n the room are excellent n the staff go out of their way to help. I was very pleased with my stay

Dear M a., We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive feedback form our valued guests. I am very glad to learn you enjoyed your overall stay with us and indeed we enjoyed having you as well. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sudha Khadka Guest Experience Manager

Happy with My stay in Sofitel

Customer review rating 4.7/5

Edmond Families - 08/09/2019 Confirmed reviews ALL

The staff are very friendly. Peter helped me to book ctrip with his wechat pay because I do have a chinese card to make the payment. Joy make sure that I am happy with my stay on wechat. I am a bit disappointed by the facilities especially the swimming pool which look a bit old and dirty. The room is too small for a five star hotel standard.

Dear Edmond Bonjour, We very much appreciate your comments regarding your stay with us. Thank you so much for your kind words to Peter and Joy. I am not surprised they took such a good care of you, they indeed are the very important members of our team. Regarding the swimming pool, I am pleased to announce you that our entire wellness center will be renovated within the couple of month and soon you will enjoy the attractive indoor swimming pool and other wellness facilities. It was great having you and am happy that you enjoyed your overall stay with us. Thank you again for sharing your experience and we look forward to welcoming you in near future. Sincerely, Sudha Khadka Guest Experience Manager

Overall well maintained. Cleaniness is good. Staff are friendly

Customer review rating 4.7/5

K. B. L. A. Business - 31/08/2019 Confirmed reviews ALL

I m asking for a no. Smoking room. Your front desk is not willing to accommodate.

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