Novotel Zhengzhou Airport
Customer review rating (ALL Rating) 4.4/5 27 reviews
ALLSAFE approved hotel
Affiliated with Accor Hotels, Novotel is a young, fashionable and dynamic brand.
With unique design, the smart surface & curve created image of water and Chinese dragon totem.
Recreation center is equipped with advanced yoga, gym equipment and swimming pool
Hotel is close to airport, subway station and airport expressway exit.
With particular ACDC, it will bring special service experience to guests.
Tower A, Huaxia Rvenue and Huhang Road, Zhengzhou Airport Zone
451161 ZHENGZHOU
China
BUS: Airport Line Zhengzhou Airport
SUBWAY: 2 Kangpinghu Station
XINZHENG AIRPORT At 9.4km / 5.84 miles - Shuttle free
XINZHENG AIRPORT At 9.4km / 5.84 miles - Shuttle free
AIRPORT EXIT At 3.9km / 2.42 miles
XINZHENG AIRPORT At 9.4km / 5.84 miles
ZHENGZHOU EAST At 26km / 16.16 miles
GPS:34.5939777, 113.8362882
Check-in from - Check out up to
The Food Exchange is an All Day Dining restaurant with 94 indoor seats and 22 seats at the outdoor terrace. It features a live cooking station and offering international cuisine and local delicacies.
Gourmet bar is a lobby bar with 18 seats. It offers a selection of tea, wine, soft drinks, coffee, delicious desserts and local specialties.
Provide a relax place for enjoying selected food and business service.
Weddings at Novotel is perfect for your special day. The hotel has all the facilities needed for weddings and a private changing room for the bride and groom.
Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.
Accessible room
Customer review rating 1.0/5
M. Families - Confirmed reviews ALL
My mom and I arrived in Zhengzhou after midnight, when we called for shuttle bus we were asked to wait nearly 40 minutes while keep getting calls from the hotel saying the bus will arrive soon. The room was not prepared for two guests and when I asked for a new set of towels which they should have prepared beforehand, they said that room service has closed and I would have to wait till the morning to get the towels, which was unacceptable, I then talked to the manager and she brought me towels from the other empty rooms. The overall experience was AWFUL and it was the worst experience that I have ever had with Accor, I might need to reconsider my membership renewal due to the inconsistency of the service quality that I am getting.
Dear Yu Xiao M., Thank you for taking the time to tell us about your experience at the Novotel Zhengzhou Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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