Mercure Samui Chaweng Tana 4 stars

Customer review rating (ALL Rating) 4.6/5 952 reviews

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Mercure Samui Chaweng Tana - Image 1
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Mercure Samui Chaweng Tana - Image 4
37/97 Moo 3 Bophut, Koh Samui, 84320 Surat Thani, Thailand

Description

Hotel extras

  • Beachfront hotel on the Chaweng Beach

  • Walking distance from Center of Chaweng areas

  • Free WIFI in public area including the guest room

Our accommodation(s)

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Hotel location

Mercure Samui Chaweng Tana

37/97 Moo 3 Bophut, Koh Samui
84320 Surat Thani
Thailand

GPS:9.517854, 100.056202

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Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  952 reviews

TripAdvisor Rating  4.3/5  960 reviews

Great location and service

TripAdvisor rating 5.0/5

Ellen M TripAdvisor review

Very nice hotel in a great location. It has a very small beachfront and when the tide was up, there was really no beach at all. The water and beach were filled with litter, which was sad. However, the hotel itself is quite lovely. The pool runs the entire length of the hotel so it's very, very long. I was able to do laps one morning and had the entire pool to myself. In the afternoons, all the chairs were taken, and people seem to grab spots for the entire day even if they're not in their chairs. Some rooms open up right onto the pool! The service here is very friendly and helpful. The restaurant was quite good. The included breakfast buffet offered so many choices. Our room was large and filled with amenities. It was comfortable and quiet. Very nice. We slept well. Easy to walk everywhere from this location.

Customer review rating 3.5/5

Eun Y. L. Families - Confirmed reviews ALL

- Great & kind staff - Old hardware - Small scale

Customer review rating 0.5/5

Aly H. Couples - Confirmed reviews ALL

The whole idea of having a separate hotel outside of the resort if someone books the base category is a terrible idea and literally screams that you don't care about your customer. I booked the Mercure after looking at the pictures, only to realise that I'm going to actually be staying OUTSIDE of the resort on a random building property on the road. Who comes to Koh Samui, books a resort property, to live with the view of the street??? Yes, I got an email after I booked showing the difference in the category that I've booked, but that's not enough, and is quite scammy because you send it to me AFTER I make a non refundable booking. Even the hotel lobby of the street hotel had a terrible smell of dirty shoes. I was forced to pay a lot more just to upgrade to come live in a smaller room but inside the hotel. My wife was upset, our anniversary was ruined, and the next day when I was eating a quick breakfast before our island tour, I asked for a take-away cup to take my coffee and your hotel doesn't even have takeaway cups for me to carry coffee??? Couldn't even get breakfast properly before my island tour day. Lastly, I requested for a late checkout, which very generously on the letter in my room mentioned that I could get a late checkout till 5PM (Subject to availability), sure I understand subject to availability, so maybe I wouldn't get 5pm, maybe 2,3, or 4. but the front desk "very generously" offered me a 30minute late checkout, and I had to change my whole day's plan because of this. Honestly I'm Marriott Titanium, was Accor Platinum last year, and I stay 100+ nights at hotels every year. This was honestly one of the worst experiences I've ever had.

Dear Valued Guest, Thank you very much for your feedback. We are truly sorry that your stay did not meet your expectations, especially on such a special occasion. We would like to kindly clarify that our hotel consists of two buildings within the same property. the Standard Wing and the Beachfront Wing are both officially part of Mercure Samui Chaweng Beach Tana. Room categories and locations are clearly categorized during booking as different room types, allowing guests to choose according to their preferences and budget prior to booking. and a follow-up email is sent after reservation to ensure guests are well informed about their choosen room prior to arrival. Guests who prefer to stay in the beachfront wing are always welcome to upgrade their room by paying only the price difference between room categories, as the beachfront rooms offer enhanced location and facilities. Breakfast is served at our restaurant and, in line with hotel policy, is not available for take-away. The restaurant opens early to accommodate guests with morning tours. Regarding late check-out, this benefit is subject to room availability. During the New Year period, due to high occupancy, we regret that extended late check-out was not possible. We sincerely apologize for any inconvenience caused and truly appreciate your feedback. Kind regards, Mercure Samui Chaweng Beach Tana

Customer review rating 5.0/5

Justine C. Couples - Confirmed reviews ALL

Love our stay at Mercure Chaweng Beach. Having stayed in Chaweng many times, I had no idea this hotel was in Chaweng. Rooms are spacious and well decorated. Hotel is peaceful and the beach is beautiful

Dear Justine C., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay at Mercure Chaweng Beach and appreciated the spacious rooms and beautiful beach. We look forward to welcoming you back for another peaceful experience. Best regards, Mercure Samui Chaweng Tana

Customer review rating 2.5/5

Jitendra V. Families - Confirmed reviews ALL

Till it was going well at time of check out we requested NANCY RECEPTIONIST to give us one hour extra. She bluntly refused and demanded that we check out at 12.00. Noon only. Was very disappointing and spoiled out tempo of vacation.

Thank you for taking the time to share your feedback. We are sorry to learn that your departure experience did not meet your expectations and that it affected the end of your stay. Please allow us to kindly explain that during periods of full occupancy, late check-out requests are subject to availability, as we need to ensure that rooms are prepared on time for arriving guests. On the day of your departure, unfortunately, we were unable to extend the check-out time due to the hotel being fully booked. We regret if this information was conveyed in a way that felt disappointing to you, as it is never our intention to leave our guests with a negative impression. We truly appreciate your stay with us and hope to have the opportunity to welcome you back in the future under more flexible circumstances. Kind regards, Mercure Samui Chaweng Beach Tana

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Other web-users rate our hotel

  • 641 reviews 8.9/10 Location
  • 898 reviews 7.9/10 Room
  • 1,055 reviews 9.1/10 Service
  • 14 reviews 5.9/10 WiFi
  • 613 reviews 8.7/10 Pool
  • 537 reviews 7.2/10 Breakfast
  • 361 reviews 8.4/10 Cleanliness
  • 331 reviews 8.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.