Thank you very much for sharing your feedback with us. We are pleased to know that you had a positive experience with our team and service, and that you found everyone friendly and welcoming. At the same time, we are sorry to hear that noise from the street affected the comfort of your room. We understand how important a peaceful environment is for a relaxing stay and truly appreciate you bringing this to our attention. Thank you once again for choosing Mercure Samui Chaweng Beach Tana. We hope to have the pleasure of welcoming you back and providing you with an even more comfortable stay in the future. Kind regards, Mercure Samui Chaweng Beach Tana

Thank you very much for your wonderful review. We are delighted to know that you had a great stay and especially appreciated the kindness and attention to detail of our team. Your kind words mean a great deal to us and will be happily shared with everyone. Thank you for choosing Mercure Samui Chaweng Beach Tana. We look forward to welcoming you back for another wonderful stay in the future. Kind regards, Mercure Samui Chaweng Beach Tana

Thank you very much for your wonderful and detailed review. We are delighted to know that you had such an enjoyable stay and appreciated the cleanliness of our rooms, convenient location, food and relaxing atmosphere. We are also pleased that you enjoyed the facilities and services available across both areas of our hotel. Most importantly, thank you for your kind words about our team. Your special recognition of A, Air and Blue at the Beach Bar means a great deal to us, and we will be very happy to share your compliments with them and the rest of the team. It is wonderful to know that our team helped make your stay so memorable and that you would highly recommend us. We truly appreciate your support and look forward to welcoming you back to Mercure Samui Chaweng Tana for another amazing stay. Kind regards, Mercure Samui Chaweng Beach Tana

Thank you for taking the time to share such detailed and thoughtful feedback with us. We are delighted to know that you appreciated our wonderful team, the beauty and atmosphere of the hotel, our Beach Wing rooms, swimming pool, beach and breakfast. At the same time, we sincerely regret that some aspects of your stay did not meet your expectations. We appreciate your comments regarding the noise from the pool area, housekeeping timing and towel replacement. Your feedback is valuable and will be shared with the relevant teams for further consideration and improvement. Regarding our location, we understand that being in a quieter part of Chaweng may require transportation to reach some areas of the town, although we are pleased that you enjoyed the peaceful surroundings and beachfront setting. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you again and provide a more comfortable and enjoyable experience. Kind regards, Mercure Samui Chaweng Tana

Thank you for taking the time to share your feedback. We are pleased to know that you found our hotel beautiful, although we are sorry that several aspects of your experience did not meet your expectations. We would like to clarify a few points regarding the matters mentioned in your review. Regarding the room key, the charge of THB 200 applies when a room key is lost and a replacement is required. This is part of our hotel policy and is applied consistently which has been informed upon your arrival. Regarding the rubbish, our team noticed that snack packaging had been left on the floor around the bedside area. As rubbish bins are provided in the bathroom area of each room, our colleague kindly asked that rubbish not be left on the floor and be placed in the provided bins instead. We regret if the way this was communicated caused any misunderstanding or inconvenience. For the drinks, we understand your disappointment. However, we would like to clarify that the first drink had already been consumed before the request to change it was made. Our bartender therefore explained that it could not be exchanged at that stage and that a new drink would need to be charged separately. As you did not wish to purchase another drink, no replacement drink was prepared. We are sorry if this situation was not communicated in a way that made you feel comfortable, and we will remind our team to handle such situations with greater care and courtesy. Regarding the towels, two bath towels per room are the standard room setup at our hotel. Pool towels are not placed in the guest rooms, but are available at designated collection points within the hotel for guests to use. We sincerely regret that these situations affected your overall impression of our service. Your feedback is important to us, and we will continue to remind our team to communicate our policies clearly and courteously while ensuring that our guests feel well cared for throughout their stay. Thank you once again for sharing your feedback with us. Kind regards, Mercure Samui Chaweng Beach Tana

Thank you for your review .Your feedback brightened our day! We're delighted you loved our service. We look forward to serving you again. Best Regards, Mercure Samui Chaweng Beach Tana

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Samui Chaweng Beach Tana

Thank you for sharing your feedback with us. We sincerely apologize that the noise affected your comfort and rest during your stay. We understand your concern and regret that the alternative room did not fully resolve the issue. The additional charge for the Beach Side room was based on the difference in room category and rate between the two areas. Nevertheless, we appreciate your feedback and will share your comments regarding the ventilation and cooling equipment with our Engineering team for further review. We are sorry that your experience did not meet your expectations and hope to have the opportunity to provide you with a more comfortable stay in the future. ฺBest Regards, Mercure Samui Chaweng Beach Tana

Thank you for sharing your feedback. We are sorry that your experience did not meet your expectations. However, we would like to clarify several important points to ensure that the information presented is accurate and fair. First, we would like to confirm that there was no evidence of bed bugs in the room concerned. When the matter was reported, our management team took the concern seriously and offered assistance, including recommending that you visit a hospital for medical assessment. This offer was declined. As you subsequently mentioned, the bites were considered more likely to have been caused by plankton after swimming in the sea rather than by anything originating from the hotel room. We therefore regret that the incident has been presented as though the hotel was responsible for the bites, despite there being no evidence of bed bugs or a room related cause. Regarding the refund, we would also like to clarify that, following our discussion with you, the hotel agreed to cancel the remainder of your stay and refund the full amount for the unused nights. The refund process was subsequently initiated in accordance with our agreement. However, refunds cannot be completed immediately, as they are subject to the processing time of the relevant payment and banking systems. Our team has also attempted to contact you regarding the refund process, but we have not yet received a response. We respect every guest’s right to share their experience, while also believing that it is important for the facts and actions taken by the hotel to be accurately represented. We would also like to emphasize that our hotel does not differentiate the level of service or respect provided to our guests based on the rate they have paid, the type of booking, or any special offer they may have received. Every guest is equally valued and deserves the same level of courtesy, care and professionalism, regardless of the rate at which their stay was booked. At the same time, we take your comments regarding communication and the choice of words used by our team seriously. We will remind our colleagues to exercise greater care and sensitivity when communicating with guests and will reinforce appropriate communication and guest handling through further training. Thank you once again for taking the time to share your feedback with us. We truly appreciate your comments and the opportunity to address your concerns. ฺBest Regards, Mercure Samui Chaweng Beach Tana

Thank you very much for your wonderful review and for sharing your positive experience with us. We are delighted to know that you had a great time at Mercure Samui Chaweng Tana and that you enjoyed our convenient location, clean and comfortable rooms, as well as the excellent service provided by our team. Your kind words are truly appreciated and are a wonderful encouragement for our entire team to continue providing warm, attentive and professional service to all our guests. It was a pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you back to Mercure Samui Chaweng Tana for another enjoyable and relaxing stay in the future. Warmest regards, Mercure Samui Chaweng Beach Tana

Thank you very much for taking the time to share such a thoughtful review and for your kind words about Mercure Samui Chaweng Tana. We are delighted to hear that you enjoyed our clean and well-maintained hotel, convenient location, and the helpful service provided by our team. We are especially pleased that you appreciated our peaceful setting, while still being within easy reach of the many attractions and conveniences around Chaweng. We also truly appreciate your understanding regarding the unexpected situation caused by the forces of nature. We are glad that our manager was able to assist by arranging an alternative room and helping with your transfer. Our team always does its utmost to support our guests and ensure that, even when unexpected circumstances arise, we can make their stay as comfortable as possible. Thank you once again for your understanding and for saying that you would return to stay with us. It would be a genuine pleasure to welcome you back to Mercure Samui Chaweng Tana and provide you with another wonderful stay. Warmest regards, Mercure Samui Chaweng Tana

Thank you very much for your lovely review and for sharing your kind words with us. We are truly delighted to hear that you enjoyed your stay and found our hotel to be such a wonderful little find. Your special compliment about our friendly and welcoming team means a great deal to us, and we will certainly share your kind words with everyone. It was our pleasure to have you as our guest, and we sincerely hope to have the opportunity to welcome you back to Mercure Samui Chaweng Tana for another memorable stay. Best Regards, Mercure Samui Chaweng Beach Tana

Thank you for taking the time to share your detailed feedback. We are truly sorry to learn that your stay did not meet your expectations and that you and your family experienced several difficulties during your visit. We sincerely regret the inconvenience caused by the room size and understand how challenging it must have been to stay in a room that felt uncomfortable for your family. With regard to the room arrangement, reservations made through third party agents are allocated according to the room category and occupancy details confirmed in the reservation. Our standard room occupancy allows up to 2 adults and 1 child, with children up to 11 years old sharing the existing bed with their parents. An additional charge applies when an extra bed is requested for a third person of any age. For infants, we are pleased to provide a baby cot free of charge, subject to availability. We understand, however, that travelling with two children may require additional space and comfort. While a larger room category may be available, an upgrade is subject to availability and the applicable rate difference. We regret that the available upgrade option did not meet your expectations. We are also sorry to hear about the issues with the shower water flow, air conditioning and the delay in your room service. These are certainly not the experiences we wish our guests to have, and your comments will be shared with the relevant departments for review and improvement. We also appreciate your feedback regarding the baby cot and the space available in the room. We understand your concern and regret that its size affected the convenience of the room. While we are disappointed that we were unable to provide the family experience you had hoped for, we sincerely appreciate your feedback as it helps us identify areas where we can improve our service and communication. We hope that you will allow us another opportunity in the future to provide you and your family with a more comfortable and enjoyable experience. Warmest regards, Mercure Samui Chaweng Beach Tana

Thank you very much for taking the time to share your detailed feedback with us. We are delighted to know that you enjoyed our beautiful beach and appreciated our convenient location, with many places within walking distance of the hotel. We are especially grateful for your kind comments regarding our room and hotel teams. It is wonderful to hear that their warm smiles and attentive service contributed positively to your stay. We will certainly share your compliments with the team. At the same time, we sincerely apologize for your experience at our restaurant during dinner. We fully understand how disappointing it must have been to receive such limited attention, especially when you were the only guests at the time. Having to ask several times whether the restaurant was open and take the menu yourself is certainly not the level of service we aim to provide. Your feedback has been shared with our Food & Beverage team so that we can reinforce the importance of promptly welcoming and assisting every guest. We also appreciate your suggestion regarding our breakfast selection. We understand the importance of providing variety and will share your suggestion of introducing additional à la carte specials with our culinary team for further consideration. Thank you once again for your constructive feedback and for recognizing the positive aspects of your stay. We sincerely hope to have the opportunity to welcome you back and provide you with an even more enjoyable experience next time. Warmest regards, Mercure Samui Chaweng Beach Tana

Thank you very much for your kind review and for sharing your positive experience with us. We are delighted to hear that you appreciated the helpfulness of our team, our convenient location, and our close proximity to the beautiful beach. It is wonderful to know that these aspects contributed to making your stay enjoyable. We truly appreciate your kind feedback and look forward to welcoming you back to Mercure Samui Chaweng Tana for another pleasant stay in the future. Warmest regards, Mercure Samui Chaweng Beach Tana

Thank you very much for your wonderful review and for sharing your fantastic experience with us! We are delighted to know that you enjoyed the warm service from our Reception team, our beautiful swimming pool, the beach, and the comfort and modern design of our rooms. It is truly wonderful to hear that everything was amazing during your stay. Your kind words are a great encouragement to our entire team, and we are very grateful for your appreciation. We look forward to welcoming you back to Mercure Samui Chaweng Tana for another amazing stay in the future. Warmest regards, Mercure Samui Chaweng Beach Tana

Thank you very much for your lovely review. We are delighted to know that you enjoyed our convenient location and found the hotel clean, welcoming and relaxing. It is especially wonderful to hear that our team made you feel well looked after, and we are so pleased that our bar team added an extra touch to your experience. We will be sure to share your kind words with them. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back for another relaxing stay with us. Warm regards, Mercure Samui Chaweng Beach Tana

Thank you very much for your wonderful review. We are delighted to know that you had such a great experience with us and enjoyed the facilities, pools, food and the warm hospitality of our team. It is always rewarding to hear that our guests have had a memorable and enjoyable stay. Your kind words are a wonderful encouragement to our team and mean a great deal to us. We would be absolutely delighted to welcome you back soon and create another enjoyable stay for you. Warm regards, Mercure Samui Chaweng Beach Tana

Thank you very much for sharing such a wonderful review with us. We are truly delighted to know that you enjoyed not only our location and pool, but also the overall experience we strive to create for our guests. It is especially heartwarming to hear your appreciation for the courtesy and service of our team. We are also pleased that you enjoyed the beach and pool bars, as well as the fire show, and that the cleanliness of the hotel added to your comfort during your stay. Your kind words about our staff and the positive feeling they created mean a great deal to us. We will be happy to share your lovely feedback with the team as encouragement. We sincerely hope to have the pleasure of welcoming you back again for another memorable stay by the beach. Warm regards, Mercure Samui Chaweng Beach Tana