Mercure Samui Chaweng Tana 4 stars

Customer review rating (ALL Rating) 4.6/5 934 reviews

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Mercure Samui Chaweng Tana - Image 1
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37/97 Moo 3 Bophut, Koh Samui, 84320 Surat Thani, Thailand

Description

Hotel extras

  • Beachfront hotel on the Chaweng Beach

  • Walking distance from Center of Chaweng areas

  • Free WIFI in public area including the guest room

Our accommodation(s)

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Hotel location

Mercure Samui Chaweng Tana

37/97 Moo 3 Bophut, Koh Samui
84320 Surat Thani
Thailand

GPS:9.517854, 100.056202

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  934 reviews

TripAdvisor Rating  4.3/5  944 reviews

Certificate of excellence 2024

Great staff, would recommend to anyone.

Customer review rating 5.0/5

Jon Friends - Confirmed reviews ALL

I originally booked a Garden Room without realizing there were two types of accommodations available. The Beach Rooms are definitely more premium, and while I attempted to upgrade, they were fully booked. That being said, the Garden Rooms were still comfortable and well-appointed—plus, they were likely quieter, offering a more peaceful retreat. The staff here are absolutely wonderful—exceptionally accommodating and always going above and beyond to ensure guests have the best experience. Their warmth and attentiveness made a lasting impression, and I truly appreciated their efforts. I traveled with friends this time, but I’m already planning to return with my family, and when I do, I’ll be booking a Beach Room for the full experience. The pool is fantastic, offering a great place to relax and unwind. The food and cocktails served by the beach in the afternoon were a highlight—delicious, fresh, and perfect for soaking in the island vibes. One of the standout experiences was the fire show—definitely a must-see! I recommend reserving a table right on the beach for the best view and an unforgettable evening. In terms of nightlife, the immediate area around the hotel is relatively quiet, with a few beach clubs and activities along the shoreline. If you’re looking for more vibrant nightlife, the main party strip is about a seven-minute taxi ride away, and taxis are always readily available. Overall, this was a fantastic stay, and I can’t wait to return!

Dear Jon M., Thank you so much for your detailed and thoughtful review! We’re thrilled to hear you had such a memorable experience with us. It’s fantastic that the Garden Rooms provided a peaceful and comfortable environment for you. We’re always focused on offering a tranquil retreat, so it’s wonderful to know that you enjoyed the quieter side of the hotel. We truly appreciate your kind words about our staff. Their dedication to making every guest feel special is at the heart of everything we do, and we’re so happy their warmth and attentiveness made such a positive impact on your stay. It’s great to hear that you’re already planning your next visit with your family! We’re confident that a Beach Room will offer an amazing experience with stunning views and direct access to everything the beach has to offer. We’re also pleased you enjoyed the pool area, food, and cocktails by the beach. We agree—there’s nothing like enjoying a fresh drink and meal with a beautiful island backdrop. We’re glad to hear you loved the fire show too—it’s definitely one of the highlights of our offerings, and we’re so happy you had the chance to see it. And thank you for the tip on nightlife—while our hotel area is serene, it’s great to know that vibrant entertainment is just a short taxi ride away when you’re looking for a bit more excitement. We can’t wait to welcome you back and provide another amazing stay. Thank you once again for your generous feedback, and we look forward to seeing you again soon! Sincerely, Mercure Samui Chaweng Beach Tana

Exorbitant prices for very little

Customer review rating 1.5/5

Jasmine C. Families - Confirmed reviews ALL

We booked a room for £200 a night and the rooms were not in the place they appeared to be advertised. It was in the hotel besides where the main hotel photos are taken. My first room smelt of piss. Checking in, my brother’s room the key card didn’t work and we came late. We then had to wait longer to check in, another 10m just standing outside in the hallway. I had to wait for far longer for mine. The staff tried to be as helpful as they could. I think we just feel wrong done by the location of the hotel being not where the photos are. The rooms are tiny. The same price we were staying at the Hyatt. We hadn’t realised with the taxes that the price was the same. At the Hyatt the experience was so much better and the rooms were twice as big. Service top notch. Nothing was offered when we arrived at the mercure. It’s these things that make you think why is it costing so much? No value for money.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mercure Samui Chaweng BeachTana

Great hotel resort on the beach in a quieter end of beach street

Customer review rating 5.0/5

Cameron M. Solo - Confirmed reviews ALL

A great stay, perfect room, pool, beach bar was used every night. Great staff and food.

Dear Cameron M., We very much appreciate your comments regarding your stay at the Mercure Samui Chaweng Tana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Samui Chaweng Beach Tana

Good location and nice beach

Customer review rating 4.5/5

C. S. Families - Confirmed reviews ALL

very pleasant stay here. Had visited this place many times, and never regretted it.

Dear Guest, Thank you for your wonderful feedback! We’re so happy to hear that you had another pleasant stay with us and that you’ve enjoyed your visits over the years. Your continued trust means a lot to us, and we can’t wait to welcome you back for many more memorable stays! Best Regards, Mercure Samui Chaweng Beach Tana

Good stay

Customer review rating 4.5/5

Jean-marc Couples - Confirmed reviews ALL

Nice hotel with very friendly and helpful staff. Nice swimming pool, next to the beach and with many shops and restaurants around.

Dear Jean-Marc R., We very much appreciate your comments regarding your stay at the Mercure Samui Chaweng Tana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Samui Chaweng Beach Tana

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Other web-users rate our hotel

  • 680 reviews 9/10 Location
  • 935 reviews 7.7/10 Room
  • 1,089 reviews 8.8/10 Service
  • 16 reviews 7.3/10 WiFi
  • 557 reviews 6.9/10 Breakfast
  • 389 reviews 8.3/10 Cleanliness
  • 375 reviews 8.5/10 Vibe
  • 221 reviews 5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.