Mercure Samui Chaweng Tana 4 stars

Customer review rating (ALL Rating) 4.6/5 958 reviews

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Description

Hotel extras

  • Beachfront hotel on the Chaweng Beach

  • Walking distance from Center of Chaweng areas

  • Free WIFI in public area including the guest room

Our accommodation(s)

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Hotel location

Mercure Samui Chaweng Tana

37/97 Moo 3 Bophut, Koh Samui
84320 Surat Thani
Thailand

GPS:9.517854, 100.056202

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  958 reviews

TripAdvisor Rating  4.3/5  963 reviews

Customer review rating 5.0/5

Marius L. Couples - Confirmed reviews ALL

Great hotel, located directly on the beach. Had an ocean view room, which was comfortable and great located, including a balcony.

Gorgeous Hotel

TripAdvisor rating 5.0/5

Sally B TripAdvisor review

The beach side part of the hotel is beautifully designed and we stayed in a room with direct pool access which we particularly enjoyed. Staff were all warm and friendly. The best feature of the hotel is undoubtedly the stunning beach. We used the beach side restaurant for breakfast as well as the beach bar, swim up bar and roof top bar. Food was good and the cocktails were always presented with care. The hotel was very quiet in the evenings…maybe just missing some live music ? However I totally recommend this hotel and, once again, all staff were courteous, polite and respectful.

Customer review rating 0.5/5

Ales D. Couples - Confirmed reviews ALL

How can Mercure sell almoust all rooms in one small hotel to rich And rude Israel turists ? Young loudy, rude Israel group all the time at beach bar drinking alcohol, then parents pay all, also rude to Thai stuff at bar.., crazy experience...

Thank you for taking the time to share your feedback. We are very concerned to hear about your experience and take these matters seriously. Our hotel welcomes guests from all over the world, and we have clear policies to ensure that everyone respects our property, fellow guests, and especially our staff. Any behavior that is loud, disruptive, or disrespectful is not tolerated. We are reviewing this incident with our team and management to ensure stronger monitoring and enforcement of our guest policies at all public areas, including the beach bar. Maintaining a safe, respectful, and comfortable environment is a top priority for us. We sincerely regret that your experience was negatively affected, and we are committed to making improvements so that future guests can enjoy a peaceful and respectful stay. Warm regards, Mercure Samui Chaweng Beach Tana

Customer review rating 1.0/5

Duo L. Friends - Confirmed reviews ALL

I gave 5 stars to the services as all the hotel staff were super polite and warm. However, the hotel has a separate garden wing, which is across the street different from the main building. Initially I thought it’s ok when booking as it appeared to be a garden view with some quiet facing. However when I entered the room, it was facing a side street with an extremely poor sound proof and I could literally hearing ppl talking downstairs. [video attached. It’s already 10:30pm and doors fully closed. You could hear it yourself] We requested to change another room but unfortunately there was only another 2 room facing Main Street available, with similar but slightly smaller noises on a higher floor.Based on the floor plan, only 4-5 out of 25+ rooms per floor had such noisy facing and unfortunately we got such rooms assigned due to our late arrival and high occupancy. I switched to the new room but still could not sleep throughout the entire night and got waken up many times by the traffic noise. Suggestion to the hotel: don’t sell these 4-5 rooms with noisy facing, or do something about it such as at a cheaper price or provide ear plugs. Suggestion to travellers: don’t book the garden wing to avoid the risk, or try to reach the hotel earlier to get the quiet facing room.

Thank you very much for taking the time to share your detailed experience. We are delighted to hear that you appreciated our team and the warm, professional service, and we truly value your honest feedback regarding the garden wing rooms. We are very sorry to hear that your sleep was disturbed by street noise. Please know that we take your comments seriously and have shared them with our operations team to explore ways to improve soundproofing in these rooms in the future. We will also consider measures to assist guests during such situations. Thank you also for your helpful suggestions to fellow travelers. We regret that we could not provide you with the quiet sleeping experience we strive for, and we hope you will give us the opportunity to host you again in the future, offering a more comfortable and enjoyable stay. Warm regards, Mercure Samui Chaweng Beach Tana

Customer review rating 4.0/5

Anne B. Couples - Confirmed reviews ALL

A good hotel and resort! Outstanding beach/beach access to soft white sandy Beach that you can walk for an hour before turning around., excellent on beach massage options, fabulous swimming pool for either swimming lenghts or just splashing around, excellent rooftop bar with an incredible view, and a great location that allows you to walk down to other restaurants, to the markets and to pick up some supplies, etc. The staff are good. The front staff are exceptional, especially Darvis, who went out of his way to make us feel special. The restaurant and the rooms are good- quite basic however have all you require. Disappointing there were no options for decaffeinated, coffee or tea beverages in the restaurant or in the room. Good value for $$. Recommend ✔️

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Other web-users rate our hotel

  • 630 reviews 8.8/10 Location
  • 888 reviews 7.9/10 Room
  • 1,048 reviews 9/10 Service
  • 14 reviews 5.9/10 WiFi
  • 598 reviews 8.7/10 Pool
  • 534 reviews 7.4/10 Breakfast
  • 362 reviews 8.4/10 Cleanliness
  • 327 reviews 8.5/10 Vibe

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