Mercure Samui Chaweng Tana 4 stars

Customer review rating (ALL Rating) 4.7/5 930 reviews

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Description

Hotel extras

  • Beachfront hotel on the Chaweng Beach

  • Walking distance from Center of Chaweng areas

  • Free WIFI in public area including the guest room

Our accommodation(s)

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Hotel location

Mercure Samui Chaweng Tana

37/97 Moo 3 Bophut, Koh Samui
84320 Surat Thani
Thailand

GPS:9.517854, 100.056202

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  930 reviews

TripAdvisor Rating  4.5/5  933 reviews

Certificate of excellence 2024

Great stay

TripAdvisor rating 5.0/5

Paneils B Friends getaway - TripAdvisor review

Once again staying at Mercure chewang in koh samui, pool is now fully operational and spectacular with beach side location, as an accor member the staff could not be more accommodating from duty manager to beach bar and restaurant staff. Had a small issue with breakfast for one of our party and was dealt with very well and was much appreciated. I stay in many accor hotels and this one is fast becoming a favourite, many thanks Michael

Short but sweet

Customer review rating 5.0/5

Will Couples - Confirmed reviews ALL

We just stayed for one evening on our way to Koh Phangan but had a really great experience. They organised an airport pickup with ease, and the location wasn't far from the airport. Comfortable and well-appointed room in the old building, nice breakfast on the beach and plenty of small stores in walking distance. Extra points go to the lovely and helpful staff. Perfect for what we needed.

Mercure Samui Chaweng Tana

TripAdvisor rating 4.0/5

Ubbe TripAdvisor review

Now at the Mercure Samui Chaweng Tana. A 4* property Nice and Clean property in good shape. The room are ++ and the bed is a realy good hotel beds 5+. Good and easy AC, big and nice shower. We booked a "Deluxe Room with 1 Double Bed Pool View Beach Wing" and get "Deluxe Room with 1 Double Bed Sea View Beach Wing", so only a view upgrade. A bit of a Disappointment Good: Crew is really good and serviceminded. Always a smile and a quick response. Bad: The pool is renovated but not in use yet, should have been ready on 1 of December. Bar prices are high. About 300-400% + compared to outside the hotel. Complimentary two 0,5 liters waterbottles included in roomtaxes for a room for two people. If you need to use the light in bathrom you have to light up the room in same time. NOT so good... Wellcome amenities was some candys and fruit in the room. Welcome drink were cocktails, wine, beer or softdrinks as your choice I will return when possible so I can see it when the pool is working.

NEVER AGAIN

Customer review rating 0.5/5

Gavin M. Couples - Confirmed reviews ALL

The Standard rooms where of poor quality not the value we payed , Poor Breakfast, advertisement of your hotel was misleading, booked and ride to airport through hotel didn,t show If it wasn,t for you staff coming to our rescue we would of missed our flight your staff are the only thing that is good about our stay they are top quality

Under my exaptation in every parameter

Customer review rating 1.0/5

Naor E. Solo - Confirmed reviews ALL

I hope this message finds you well. I recently stayed at your hotel for 2 nights and wanted to share my experience, as I believe feedback is important for continuous improvement. While I had high expectations for my stay, I was unfortunately disappointed with several aspects of the hotel: Room Location: I was placed in a room across the road, which felt disconnected from the main hotel. This made me feel like I was in a separate facility, more akin to a hostel than a hotel, which was not the experience I anticipated. Pool Maintenance: I was informed only a day in advance about pool maintenance, which significantly impacted my stay, as the pool was unavailable for use during a portion of my visit. Additionally, I noticed that the pool water wasn’t as clean as expected, with leaves visible beneath the surface. Shower Temperature: The water temperature in the shower was inconsistent, making it difficult to adjust for a comfortable experience. Gym Facilities: The gym was very basic, with limited equipment. I believe that a few upgrades could make it much more functional and enjoyable for guests who wish to work out. The small pool located at the side that i stayed seems not clean and not welcoming for swimming. On a positive note, I must mention that the hotel staff were extremely polite and helpful, which I greatly appreciated.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mercure Samui Chaweng Beach Tana

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Other web-users rate our hotel

  • 641 reviews 9.1/10 Location
  • 871 reviews 8.2/10 Room
  • 1,050 reviews 9.3/10 Service
  • 18 reviews 8/10 WiFi
  • 528 reviews 7.5/10 Breakfast
  • 373 reviews 9/10 Cleanliness
  • 368 reviews 9/10 Vibe
  • 200 reviews 5.9/10 Value

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