Mercure Samui Chaweng Tana 4 stars

Customer review rating (ALL Rating) 4.7/5 771 reviews

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Description

Hotel extras

  • Beachfront hotel on the Chaweng Beach

  • Walking distance from Center of Chaweng areas

  • Free WIFI in public area including the guest room

Our accommodation(s)

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Hotel location

Mercure Samui Chaweng Tana

37/97 Moo 3 Bophut, Koh Samui
84320 Surat Thani
Thailand

GPS:9.517854, 100.056202

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  771 reviews

TripAdvisor Rating  4.5/5  906 reviews

Great stay, lovely staff fantastic location

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Fantastic stay, beach is beautiful, food & staff wonderful. Only downside was the bed was very hard. Rooms were lovely. We had an ocean view room.

Dear Susan D., Thank you for taking the time to tell us about your experience at the Mercure Samui Chaweng Tana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Samui Chaweng Beach Tana

Well located

Customer review rating 3.0/5

Mr J. T. Couples - Confirmed reviews ALL

The swim up pool room was lovely and the hotel itself was very good but the beach and sun bed areas are just totally inadequate for a hotel of this size as unless you had a sun bed reserved by 07.30 it was just impossible to get two together. People were also reserving beach beds and not using them until they came back from a tour maybe at 16.00! There was no beach staff to police the use of sun beds at all.

Dear Mr.T., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mercure Samui Chaweng Beach Tana

Lovely staff and hotel - but very hard beds

Customer review rating 3.5/5

Jennifer Couples - Confirmed reviews ALL

Liked the location (quiet area) and the room layouts were very nice and made for a peaceful feeling, however had an awful time trying to sleep due to very hard beds, almost as hard as sleeping on the floor .. no movement/cushioning in them at all. Was very disappointed that we could never get a lilo to sit on, as very rude (Europeans?) “reserved” them by placing towels on them very early (maybe overnight??) and them going away for several hours until they were ready to use them later in the day. We did see a couple of small signs telling people not to do this .. however perhaps a clue would be to place a sign in each room, that way everyone will know. Staff don’t do or say anything to these guests either. Breakfast was ok, and very tasty apart from runny scrambled and omelettes. Bacon was always rock hard and always cold .. could not even pick it up the cutlery. All staff all over the hotel gave me the impression they loved their jobs, always smiling and friendly. Other than the above we mostly enjoyed our time there. I hope whoever reads this addresses the issues as what is the point of wasting time filling out these sorts of forms.

Dear Jeanette S., Thank you for taking the time to tell us about your experience at the Mercure Samui Chaweng Tana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Samui Chaweng Beach Tana

Beautiful hotel, courteous staff, clean and tidy

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

We really enjoyed a beautiful room, everything was very good

Dear Yoram B., We very much appreciate your comments regarding your stay at the Mercure Samui Chaweng Tana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Samui Chaweng Beach Tana

beautiful hotel in excellent location

Customer review rating 5.0/5

Bec Couples - Confirmed reviews ALL

stunning beachfront villa

Dear Rebecca M., We very much appreciate your comments regarding your stay at the Mercure Samui Chaweng Tana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Samui Chaweng Beach Tana

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Other web-users rate our hotel

  • 482 reviews 9/10 Location
  • 670 reviews 8.4/10 Room
  • 843 reviews 9.2/10 Service
  • 15 reviews 6.8/10 WiFi
  • 475 reviews 9/10 Pool
  • 396 reviews 7.2/10 Breakfast
  • 316 reviews 9.3/10 Vibe
  • 314 reviews 8.8/10 Cleanliness

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