Thank you very much for your wonderful review and for sharing your positive experience with us. We are delighted to know that you had a great time at Mercure Samui Chaweng Tana and that you enjoyed our convenient location, clean and comfortable rooms, as well as the excellent service provided by our team. Your kind words are truly appreciated and are a wonderful encouragement for our entire team to continue providing warm, attentive and professional service to all our guests. It was a pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you back to Mercure Samui Chaweng Tana for another enjoyable and relaxing stay in the future. Warmest regards, Mercure Samui Chaweng Beach Tana

Thank you very much for taking the time to share such a thoughtful review and for your kind words about Mercure Samui Chaweng Tana. We are delighted to hear that you enjoyed our clean and well-maintained hotel, convenient location, and the helpful service provided by our team. We are especially pleased that you appreciated our peaceful setting, while still being within easy reach of the many attractions and conveniences around Chaweng. We also truly appreciate your understanding regarding the unexpected situation caused by the forces of nature. We are glad that our manager was able to assist by arranging an alternative room and helping with your transfer. Our team always does its utmost to support our guests and ensure that, even when unexpected circumstances arise, we can make their stay as comfortable as possible. Thank you once again for your understanding and for saying that you would return to stay with us. It would be a genuine pleasure to welcome you back to Mercure Samui Chaweng Tana and provide you with another wonderful stay. Warmest regards, Mercure Samui Chaweng Tana

Thank you very much for your lovely review and for sharing your kind words with us. We are truly delighted to hear that you enjoyed your stay and found our hotel to be such a wonderful little find. Your special compliment about our friendly and welcoming team means a great deal to us, and we will certainly share your kind words with everyone. It was our pleasure to have you as our guest, and we sincerely hope to have the opportunity to welcome you back to Mercure Samui Chaweng Tana for another memorable stay. Best Regards, Mercure Samui Chaweng Beach Tana

Thank you for taking the time to share your detailed feedback. We are truly sorry to learn that your stay did not meet your expectations and that you and your family experienced several difficulties during your visit. We sincerely regret the inconvenience caused by the room size and understand how challenging it must have been to stay in a room that felt uncomfortable for your family. With regard to the room arrangement, reservations made through third party agents are allocated according to the room category and occupancy details confirmed in the reservation. Our standard room occupancy allows up to 2 adults and 1 child, with children up to 11 years old sharing the existing bed with their parents. An additional charge applies when an extra bed is requested for a third person of any age. For infants, we are pleased to provide a baby cot free of charge, subject to availability. We understand, however, that travelling with two children may require additional space and comfort. While a larger room category may be available, an upgrade is subject to availability and the applicable rate difference. We regret that the available upgrade option did not meet your expectations. We are also sorry to hear about the issues with the shower water flow, air conditioning and the delay in your room service. These are certainly not the experiences we wish our guests to have, and your comments will be shared with the relevant departments for review and improvement. We also appreciate your feedback regarding the baby cot and the space available in the room. We understand your concern and regret that its size affected the convenience of the room. While we are disappointed that we were unable to provide the family experience you had hoped for, we sincerely appreciate your feedback as it helps us identify areas where we can improve our service and communication. We hope that you will allow us another opportunity in the future to provide you and your family with a more comfortable and enjoyable experience. Warmest regards, Mercure Samui Chaweng Beach Tana

Thank you very much for taking the time to share your detailed feedback with us. We are delighted to know that you enjoyed our beautiful beach and appreciated our convenient location, with many places within walking distance of the hotel. We are especially grateful for your kind comments regarding our room and hotel teams. It is wonderful to hear that their warm smiles and attentive service contributed positively to your stay. We will certainly share your compliments with the team. At the same time, we sincerely apologize for your experience at our restaurant during dinner. We fully understand how disappointing it must have been to receive such limited attention, especially when you were the only guests at the time. Having to ask several times whether the restaurant was open and take the menu yourself is certainly not the level of service we aim to provide. Your feedback has been shared with our Food & Beverage team so that we can reinforce the importance of promptly welcoming and assisting every guest. We also appreciate your suggestion regarding our breakfast selection. We understand the importance of providing variety and will share your suggestion of introducing additional à la carte specials with our culinary team for further consideration. Thank you once again for your constructive feedback and for recognizing the positive aspects of your stay. We sincerely hope to have the opportunity to welcome you back and provide you with an even more enjoyable experience next time. Warmest regards, Mercure Samui Chaweng Beach Tana

Thank you very much for your kind review and for sharing your positive experience with us. We are delighted to hear that you appreciated the helpfulness of our team, our convenient location, and our close proximity to the beautiful beach. It is wonderful to know that these aspects contributed to making your stay enjoyable. We truly appreciate your kind feedback and look forward to welcoming you back to Mercure Samui Chaweng Tana for another pleasant stay in the future. Warmest regards, Mercure Samui Chaweng Beach Tana

Thank you very much for your wonderful review and for sharing your fantastic experience with us! We are delighted to know that you enjoyed the warm service from our Reception team, our beautiful swimming pool, the beach, and the comfort and modern design of our rooms. It is truly wonderful to hear that everything was amazing during your stay. Your kind words are a great encouragement to our entire team, and we are very grateful for your appreciation. We look forward to welcoming you back to Mercure Samui Chaweng Tana for another amazing stay in the future. Warmest regards, Mercure Samui Chaweng Beach Tana

Thank you very much for your lovely review. We are delighted to know that you enjoyed our convenient location and found the hotel clean, welcoming and relaxing. It is especially wonderful to hear that our team made you feel well looked after, and we are so pleased that our bar team added an extra touch to your experience. We will be sure to share your kind words with them. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back for another relaxing stay with us. Warm regards, Mercure Samui Chaweng Beach Tana

Thank you very much for your wonderful review. We are delighted to know that you had such a great experience with us and enjoyed the facilities, pools, food and the warm hospitality of our team. It is always rewarding to hear that our guests have had a memorable and enjoyable stay. Your kind words are a wonderful encouragement to our team and mean a great deal to us. We would be absolutely delighted to welcome you back soon and create another enjoyable stay for you. Warm regards, Mercure Samui Chaweng Beach Tana

Thank you very much for sharing such a wonderful review with us. We are truly delighted to know that you enjoyed not only our location and pool, but also the overall experience we strive to create for our guests. It is especially heartwarming to hear your appreciation for the courtesy and service of our team. We are also pleased that you enjoyed the beach and pool bars, as well as the fire show, and that the cleanliness of the hotel added to your comfort during your stay. Your kind words about our staff and the positive feeling they created mean a great deal to us. We will be happy to share your lovely feedback with the team as encouragement. We sincerely hope to have the pleasure of welcoming you back again for another memorable stay by the beach. Warm regards, Mercure Samui Chaweng Beach Tana

Thank you for taking the time to share such a detailed account of your stay. We are sincerely sorry to hear that your experience, particularly during the first night, was not as comfortable as you had hoped for and that the noise affected your family’s holiday. We would also like to respectfully clarify the layout of our property, as we understand that this was a significant concern during your stay. Mercure Samui Chaweng Beach Tana consists of two accommodation buildings, and the location and characteristics of each building are clearly presented in our accommodation information and property map. Standard Rooms are located in the Garden Wing, while the newer beachfront building offers different room categories, including Deluxe Rooms. Both buildings have their own swimming pool, allowing guests to select the room category and building that best suit their preferences and budget. We understand that the appearance of the property through photographs may have created a different expectation regarding the location of your room. For this reason, we provide information and a property map to help guests understand the location of each building before confirming their reservation. We regret that this information did not meet your expectations or prevent the misunderstanding you experienced. Regarding the room conditions, noise and construction, we are truly sorry that these affected your family’s comfort. We appreciate that a peaceful environment is particularly important when travelling with children. We are pleased that our team was able to assist by offering an alternative room option, although we understand that the additional cost involved did not leave you feeling fully satisfied. We take your concerns seriously, particularly your comments regarding transparency and the expectations associated with the Mercure and Accor brands. Our intention is always to provide guests with clear information so they can make an informed choice that matches their needs and budget. Thank you again for sharing your experience in such detail. While we regret that we were unable to provide the family holiday you had hoped for, we value your feedback and will use it to continue improving the clarity of our communication and the overall guest experience. Warmest regards, Mercure Samui Chaweng Beach Tana

Thank you very much for taking the time to share such a detailed and honest account of your stay. While we are grateful to know that you enjoyed our resort, beautiful beach, convenient location, and the warm hospitality of our team, we are truly sorry that the breakfast experience had such a negative impact on the final part of your holiday. Please accept our sincere apologies for the confusion and inconvenience caused by the conflicting information regarding your breakfast entitlement. Being approached while taking food from the buffet and later being asked to make an unexpected payment after having been given different information would understandably have been upsetting and embarrassing. This is certainly not the level of communication or service we wish to provide to our guests. We take your comments regarding the restaurant team's communication and billing procedures very seriously. Your feedback has highlighted an important area where greater accuracy, coordination, and clarity are needed, and we will ensure that this is addressed with the relevant team. At the same time, we are very pleased to hear your kind words about our resort, the beach, our location, and especially the team member assisting guests between the Beach Wing and City Wing. We will be delighted to share your appreciation with him, as we are sure your recognition will mean a great deal. We sincerely regret that this matter overshadowed what was otherwise a wonderful stay. Thank you again for bringing this to our attention and for giving us the opportunity to learn from your experience. We hope to have the chance to welcome you again in the future and provide the seamless and enjoyable stay you should have experienced from the very beginning. Warmest regards, Mercure Samui Chaweng Beach Tana

Thank you very much for sharing your lovely feedback with us. We are delighted to know that you enjoyed a comfortable stay and were pleased with our breakfast. It is wonderful to hear that you found our hotel suitable for both a short overnight stay and a longer family holiday. We truly appreciate your kind recommendation and would be delighted to welcome you and your family back again in the future. Warmest regards, Mercure Samui Chaweng Beach Tana

Thank you so much for sharing such a wonderful review. We are truly delighted to know that you and your wife enjoyed your stay with us and that so many aspects of your experience, from our location and facilities to our team, restaurant and promotions, made your visit a memorable one. It is especially heartwarming to hear that you appreciated the friendliness of our staff. Creating a welcoming atmosphere where our guests feel comfortable and well cared for is something we value greatly. Knowing that you would happily return means a lot to our entire team. We look forward to welcoming you and your wife back again and making your next stay just as enjoyable. Warm regards, Mercure Samui Chaweng Beach Tana

Thank you for taking the time to share your detailed feedback. We are sincerely sorry to hear that your stay did not meet your expectations, particularly regarding the room location, noise, and overall comfort. We would like to kindly clarify that our property consists of two accommodation buildings, and the location and characteristics of each building are clearly presented in the accommodation information, including the property map. The Standard Rooms are located in the Garden Wing, across the road from the beachfront wing, while the beachfront wing offers different room categories. Both buildings have their own swimming pool, and guests can select the building and room category according to their preferences and budget. We understand that the location of the Standard Rooms may not have been what you were looking for. However, the building information and property layout are provided as part of the room details to allow guests to make an informed choice before completing their reservation. We are sorry that the information did not create the level of clarity you expected. We are also genuinely sorry to hear about the noise you experienced from the surrounding areas, neighbouring rooms, and the window. We understand how disruptive this can be, particularly when you are looking forward to a peaceful holiday. Your comments regarding the room condition and noise will be shared with the relevant team for further review. We regret that your stay did not provide the relaxing experience you had hoped for. We appreciate your feedback, as it helps us identify areas where we can improve both our communication and the guest experience. Thank you again for sharing your concerns with us. We sincerely hope we may have the opportunity to welcome you again and provide an experience that better meets your expectations. Warmest regards, Mercure Samui Chaweng Beach Tana

Thank you so much for your wonderful review and for returning to stay with us once again! It truly means a lot to our team to know that our reception staff remembered you from your previous visit and helped make your stay even more special. We are delighted that you felt so well cared for throughout your time with us. Your kind words will certainly be shared with the reception team and will be a wonderful encouragement to them. It was a genuine pleasure to welcome you back, and we very much look forward to seeing you again on your next visit. Warmest regards, Mercure Samui Chaweng Beach Tana

Thank you very much for taking the time to share your lovely experience with us. We are delighted to know that you enjoyed the cosy boutique atmosphere of our Garden Wing and found it a perfect choice for your weekend getaway. It is especially wonderful to hear your kind words about our team and their hospitality throughout your stay. It was truly our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you back for another relaxing stay in Chaweng. Warmest regards, Mercure Samui Chaweng Beach Tana

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Samui Chaweng Beach Tana

Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed your overall experience, our convenient location, and the excellent service provided by our team. We truly appreciate your kind recognition of our colleagues’ helpfulness and dedication. Regarding your comment about the pool atmosphere, we appreciate your understanding and will continue to encourage all guests to be considerate of others so that everyone can enjoy a comfortable and relaxing experience. Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you back and providing you with another enjoyable stay in the future. Kind regards, Mercure Samui Chaweng Beach Tana