Mercure Samui Chaweng Tana 4 stars

Customer review rating (ALL Rating) 4.6/5 959 reviews

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Description

Hotel extras

  • Beachfront hotel on the Chaweng Beach

  • Walking distance from Center of Chaweng areas

  • Free WIFI in public area including the guest room

Our accommodation(s)

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Hotel location

Mercure Samui Chaweng Tana

37/97 Moo 3 Bophut, Koh Samui
84320 Surat Thani
Thailand

GPS:9.517854, 100.056202

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  959 reviews

TripAdvisor Rating  4.3/5  962 reviews

Avoid the noisy facing room at garden wing at all cost

TripAdvisor rating 1.0/5

Flyer07605955206 TripAdvisor review

I gave 5 stars to the services as all the hotel staff were super polite and warm. However, the hotel has a separate garden wing, which is across the street different from the main building. Initially I thought it’s ok when booking as it appeared to be a garden view with some quiet facing. However when I entered the room, it was facing a side street with an extremely poor sound proof and I could literally hearing ppl talking downstairs. We requested to change another room but unfortunately there was only another 2 room facing Main Street available, with similar but slightly smaller noises on a higher floor.Based on the floor plan, only 4-5 out of 25+ rooms per floor had such noisy facing and unfortunately we got such rooms assigned due to our late arrival and high occupancy. I switched to the new room but still could not sleep throughout the entire night and got waken up many times by the traffic noise. Suggestion to the hotel: don’t sell these 4-5 rooms with noisy facing, or do something about it such as at a cheaper price or provide ear plugs. Suggestion to travellers: don’t book the garden wing to avoid the risk, or try to reach the hotel earlier to get the quiet facing room.

Customer review rating 4.5/5

Candy W. Couples - Confirmed reviews ALL

Nice environment with a beautiful beach and swimming pool

Customer review rating 5.0/5

Maureen J. J. Couples - Confirmed reviews ALL

Friendly helpful staff. Clean accommodation

Thank you very much for your kind feedback. We are delighted to hear that you found our staff friendly and helpful, and that you enjoyed your clean accommodation. Your comments are greatly appreciated and will be shared with our team. We look forward to welcoming you back to Mercure Samui Chaweng Beach Tana for another enjoyable stay. Warm regards, Mercure Samui Chaweng Beach Tana

Customer review rating 4.5/5

Dania B. Solo - Confirmed reviews ALL

Pros: Comfortable, clean, great food, exceptional staff, excellent location. Cons: Expensive, can be a bit noisy because of neighbors, no laundry service

Thank you very much for sharing your detailed feedback. We are delighted to hear that you enjoyed our comfortable and clean rooms, great food, exceptional staff, and excellent location. We also appreciate your constructive comments regarding pricing, noise, and the laundry service. Please be assured that your feedback has been shared with our management team as we continuously strive to improve our guests’ experience. We hope to welcome you back to Mercure Samui Chaweng Beach Tana for another enjoyable stay. Warm regards, Mercure Samui Chaweng Beach Tana

Customer review rating 5.0/5

Thomas G. Friends - Confirmed reviews ALL

I stayed 12 nights at Mercure Koh Samui and very quickly felt like I was at home. From the first days, the staff knew my habits and recognized me, which made the experience incredibly warm and personal. A special thank you to Pam at the reception, who was always smiling and extremely kind. She did everything she could to make our stay enjoyable and was willingly available for any request, showing genuine care and professionalism. All the hotel services are pleasant and efficient, and the location is excellent. A wonderful place that I would definitely recommend.

Thank you so much for sharing such a wonderful review! We are thrilled to hear that your 12-night stay felt like home and that our team could make your experience warm and personal. Pam will be especially happy to hear your kind words. She always strives to make our guests feel welcome and cared for. It’s also great to know that you enjoyed our services and convenient location. Your recommendation means a lot to us and is greatly appreciated. We can’t wait to welcome you back to Mercure Samui Chaweng Beach Tana for another memorable stay! Warm regards, Mercure Samui Chaweng Beach Tana

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Other web-users rate our hotel

  • 630 reviews 8.8/10 Location
  • 888 reviews 7.9/10 Room
  • 1,048 reviews 9/10 Service
  • 14 reviews 5.9/10 WiFi
  • 598 reviews 8.7/10 Pool
  • 534 reviews 7.4/10 Breakfast
  • 362 reviews 8.4/10 Cleanliness
  • 327 reviews 8.5/10 Vibe

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