Dear Gary S, Greetings from Banyan Tree Samui! Thank you for staying with us during your recent holiday on Samui. I am pleased to read that you had a memorable stay at our resort and that you were impressed with the tranquility of our private bay as well as the comfort and design of your pool villa. As a Banyan Tree property, we take pride in providing the highest standards of service and I have already shared your comments with our team as recognition for their continual hard work. I regret to read of the minor drawbacks you have highlighted including the size and condition of our Fitness Centre as well as our resort not being a part of the Accor Live Limitless program; however, I trust from your review that these did not detract from the overall comfort of your stay. Gary S, we would be delighted to serve you once again here on Samui; however, should you choose to visit a different region of the world, we would be honoured to have you stay at one of our sister properties for your holiday. With kind regards, Remko Kroesen General Manager