Pullman Jakarta Indonesia Thamrin CBD 5 stars

Customer review rating (ALL Rating) 4.6/5 595 reviews

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Jl M H Thamrin No 59, Jakarta Pusat, 10350 JAKARTA, Indonesia

Description

Hotel extras

  • City hotel at the doorstep of Jakarta's two luxury malls: Grand Indonesia and Plaza Indonesia

  • Prime location at CBD area, overlooking Jakarta's most famous landmark

  • 23 state-of-art meeting venues including one ballroom able to welcome up to 1000 people

  • Vibrant dining options with 7 outlets

  • Easy access to public transport

Our accommodation(s)

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Hotel location

Pullman Jakarta Indonesia Thamrin CBD

Jl M H Thamrin No 59, Jakarta Pusat
10350 JAKARTA
Indonesia

GPS:-6.193499, 106.823695

Telephone
Fax +62 21 31923333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  595 reviews

TripAdvisor Rating  4.6/5  4,621 reviews

Certificate of excellence 2025

Everything is Poor

TripAdvisor rating 1.0/5

jokl78 TripAdvisor review

Horrible experience here. Everything is poor from top management down. Booked 2 rooms under my name. Checked in was smooth. However, there are many shortfall with this hotel. Room power socket is not working properly. Have to find it's sweet spot to get the power working. Complaint and they sent the maintenance team to the wrong room. Told them about then only they came to the right room. Breakfast service at the main restaurant is horrible. Table was not setup even after telling them to set it up. One morning 2 of the waiters were serving some drinks on a push cart from table to table. Upon reaching my table, they ignore me and just skip my table. Complaint to restaurant manager and they don't have an answer to why they skipped me. Due to this, the room director sent an apology letter and some snacks that contains some berries and granula. And guess what, it was sent to the wrong room again. This is really a joke. They thought that they are apologetic by service some cheap snacks that i can even get it during breakfast. Totally unacceptable and not sincere. Beer serves in executive lounge is not replenished and it's not chilled. Very disappointed. Next day breakfast at the executive lounge is another let down. Ordered fried rice and fried noodle. In the menu, the fried rice should come with satay and fried egg. When the food came, satay and egg is not there. Asked why? Then she said 'oh, you want the complete set?' Told her yes, took 10 mins for her to bring me the food but this time the rice and noodle is already ice cold. Food served during the evening session is one of the worst in my experience around the world. So limited and barely nothing is there. Checked with the staff and was told they are aware of the situation as i'm not the first to complaint about the evening food served. Seems like the management just don't care and want to maximise their profit. Very very poor managment from top down.

Dear Mr Ong, Thank you very much for choosing Pullman Jakarta Indonesia on your recent trip to the city. We truly appreciate your visit, and we are genuinely sorry to hear that your stay did not meet your expectations. We had the opportunity to meet and speak with you personally during your stay to address your concerns, and while we did our very best to rectify each situation as it arose, it seems that no matter how many items we resolved, a new issue quickly followed. We regret that despite our efforts, we were unable to create the experience you were hoping for. From your comments regarding the room facilities, breakfast service, and Executive Lounge offerings, it is clear that we were simply not the right fit for your needs on this occasion. Sometimes, despite genuine goodwill on both sides, it just isn’t a match and we are truly sorry that we could not meet your expectations, even after multiple attempts to make things right. Nevertheless, we sincerely appreciate the time you took to share such detailed feedback. It has been communicated to the relevant teams for further review and improvement. Thank you again for having chosen our hotel. We wish you much better experiences in your future travels, and we remain grateful for the opportunity to have hosted you, even if only this time. Warm regards, Dan Benzaquen

Customer review rating 5.0/5

Tanaka N. Solo - Confirmed reviews ALL

Everything is excellent and comfortabe

Dear Mr. Tanaka N., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Heartists and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Customer review rating 5.0/5

M. N. M. N. Families - Confirmed reviews ALL

Will come again

Dear Mr. M. N. M. N., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Unforgettable moment

TripAdvisor rating 5.0/5

Daydream66106024478 TripAdvisor review

Pullman hotel at Jl. M.H. Thamrin No.59, Gondangdia. The staff here very friendly and caring. I like the atmosphere, very comfortable and chill. I room is clean. It's worth it if you stay here because the place are strategic, across the street is Plaza Indonesia Mall.

Dear Valued Guest, Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Services

TripAdvisor rating 5.0/5

nurul s TripAdvisor review

Thank you to everyone at the hotel for making my trip amazing! The service was superb, and your team went above and beyond to make me feel comfortable. I’m very grateful and hope to return soon. “Thank you to Jessica, Rona,Esti & Eka for the decoration room services memorable’’

Dear Ms. Nurul, Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are thrilled to hear that our Heartists were able to make a positive impression during your stay, especially Jessica, Rona, Esti, and Eka. Rest assured that we will certainly share your feedback with our Heartists and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

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Other web-users rate our hotel

  • 570 reviews 9.5/10 Location
  • 739 reviews 6.1/10 Room
  • 884 reviews 8.9/10 Service
  • 8 reviews 8.1/10 WiFi
  • 340 reviews 7.9/10 Amenities
  • 303 reviews 9.4/10 Breakfast
  • 303 reviews 3.8/10 Comfort
  • 239 reviews 7.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.