Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 674 reviews

Mercure Maidstone Great Danes Hotel - Image 1
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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

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Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Bar & Brasserie

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar & Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  674 reviews

TripAdvisor Rating  3.5/5  1,837 reviews

A great experience being away from home

TripAdvisor rating 5.0/5

Passenger10251418414 TripAdvisor review

I started my stay at the Hotel 27th May and was here for 4 weeks Mon-Thurs,from the moment that I checked into the Hotel I was greeted with a smile and a friendly approach. I was allocated a lovely room which was very spacious and had all of the facilities in it,I was also given a tour of the facilities restauarant,fitness area and the lovely garden area to a relax or walk after the day had finished.The reception staff could not be more accommodating for me, I asked for the same room for the duration of my stay and this was facilitated without any problems.Vella on reception was very helpful when there was an issue with my parking along with Steve and Poppy and Zoe.I thank you for this.Throughout my stay the food was very reasonably priced and of a high standard and the restaurant staff also accomodated dietry needs.I am grateful for the service and the extra mile they went to make my stay away from my nhome for the 4 weeks fabulous and would highly recommend this to all if in this area,my work colleagues have now also booked here for the foreseable future due to my experience.Thankyou all again guys.

Leafblower at 8am.

Customer review rating 0.5/5

John Business - Confirmed reviews ALL

I rate a hotel on comfort and being able to sleep. A leaf blower man is going around the carpark blowing dust around at 8am. Extremely loud. Why? Why not later in the day? Luckily he had ear defenders on but the guests didnt

Thank you for taking your time to leave Mercure Maidstone Great Danes a review. I am sorry to see someone was gardening during your stay. I will be investigating his. Yours Sincerely Nina Djemal Guest Service Manager

Lovely quiet stay

TripAdvisor rating 4.0/5

Aimee666 Business - TripAdvisor review

Lovely stay, Great service from staff, especially Lauren in the bar. Always smiling and couldn't have done more to make our stay more enjoyable Rooms clean and tidy, and housekeeping are great. Enjoyable stay and would recommend. Thank you

Bar staff

TripAdvisor rating 4.0/5

Lauralaura197 TripAdvisor review

Lauren was really friendly and helpful in the bar area this evening. Able to answer our questions about food and drinks and her service was great 😊 We have stayed int he hotel a couple of evenings so far and the other bar staff have also been attentive.

Dear Laura, Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am delighted you enjoyed your food and Lauren looked after you during your stay. Yours Sincerely Nina Djemal Guest Service Manager

Run down hotel

Customer review rating 0.5/5

Neil D. Friends - Confirmed reviews ALL

I had the worst hotel experience as I was woken up several times by a huge wedding party causing chaos in my corridor waking me up at 1am and 3am and then early in the morning. I also noticed a window near my room had been smashed as well which wasn’t the case the when I went to bed and the hotel seemed very run down in places. The staff were not at fault at all and seemed very apologetic with what had happened.

Thank you for staying with us recently here at Mercure Maidstone Great Danes Neil, it was lovely to host you. Thank you also for your feedback, it is very much appreciated. We are saddened to hear that your stay did not meet your expectations and that our usual high standards were sub-par for your stay and for which we apologise. We also wish to apologise for your disturbed evening/night due to some "lovely" wedding guests. We do hope though, you return in the future and at such time, allow us to redeem ourselves and we look forward to such an occasion. Thank you again for staying, Steve W Guest Services Supervisor

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Other web-users rate our hotel

  • 413 reviews 9.2/10 Location
  • 1,280 reviews 5.7/10 Room
  • 1,295 reviews 8.8/10 Service
  • 29 reviews 2.8/10 WiFi
  • 644 reviews 5.5/10 Comfort
  • 589 reviews 6.2/10 Food
  • 576 reviews 8.7/10 Breakfast
  • 462 reviews 5.7/10 Amenities

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