Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 5,447 reviews

ALLSAFE approved hotel

Information message

Mercure Maidstone Great Danes Hotel
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+ 26 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne
Nr Maidstone
ME17 1RE maidstone
united kingdom

Fax: (+44)01613880915

Check-in from 15h00

Check out up to 11h00

  • HOLLINGBOURNE:  HOLLINGBOURNE

  • Maidstone Bus Station: 

  • By plane

    LONDON GATWICK At 71.62km / 44.5 miles

  • By boat

    PORTS TO FRANCE At 57.94km / 36 miles

  • By train

    HOLLINGBOURNE At 2.57km / 1.6 miles

  • By train

    MAIDSTONE EAST At 7.24km / 4.5 miles

GPS:51.258732, 0.616822

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

The Bar & Brasserie

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar & Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Our accommodation(s)

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 404

  • Maximum capacity: 650 people

  • Maximum banquet capacity: 360 people

Find out more

Our guest reviews for
Mercure Maidstone Great Danes Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

5,447 reviews

TripAdvisor Rating 3.5/5

1,552 reviews

Very nice weekend and impressed with the hotel

Customer review rating 4.5/5

Brad Families - 18/01/2022 Confirmed reviews ALL

Staff was very helpful and polite. Breakfast was very good and children loved the swimming pool

Good stay

Customer review rating 4.5/5

Louise Couples - 08/01/2022 Confirmed reviews ALL

Staff very pleasant and very helpful. Room was very hot as heating was on 5 when we arrived to our room, so took a while to cool down as the windows only open a little.

Dear Louise, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lissy Thornqvist General Manager

Pleasant stay

Customer review rating 4.0/5

Anonymous Families - 07/01/2022 Confirmed reviews ALL

Everything was clean,the food was good we enjoyed our stay and will recommend you.and we will come again

Dear Margaret, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lissy Thornqvist General Manager

NYE Party Night

TripAdvisor rating 5.0/5

gary535 04/01/2022 TripAdvisor review

Great New Years Eve Party Night and with great food and brilliant service. Thank you for a wonderful time and the staff are a credit to the hotel chain. Looking forward to returning to the Great Danes next year 😄.

Good stay

Customer review rating 4.0/5

Vgs Families - 01/01/2022 Confirmed reviews ALL

Overall, this was a good experience. The stay was excellent and the staff on site were very friendly. The only reason I gave this an 8 rather than 10 is that, try as I may, it was near impossible to actually speak to someone on the phone at the hotel, prior to my stay. other than that, would totally recommend to anyone.

Dear Vasilios, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lissy Thornqvist General Manager

Good value for money

Customer review rating 3.5/5

Anonymous Couples - 31/12/2021 Confirmed reviews ALL

The hotel room was clean and the bed was comfortable.

Dear janice b., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lissy Thornqvist General Manager

Good stay

Customer review rating 5.0/5

Albert Couples - 31/12/2021 Confirmed reviews ALL

Very quiet and neat . Good customer service

Dear Albert, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lissy Thornqvist General Manager

Great stay

Customer review rating 4.0/5

Anonymous Families - 29/12/2021 Confirmed reviews ALL

Good staff, facilities and welcoming

Dear Francesca, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lissy Thornqvist General Manager

Convenient or visitig family

Customer review rating 4.5/5

Hugh Families - 27/12/2021 Confirmed reviews ALL

Clean, warm, well mentained

Dear Hugh, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Great stay

Customer review rating 5.0/5

Linda H. P. Families - 23/12/2021 Confirmed reviews ALL

Fantastic

Dear Linda, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Well located.

Customer review rating 4.0/5

Anonymous Friends - 20/12/2021 Confirmed reviews ALL

Good service and friendly environment.

Dear Kala, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Not worth the money

Customer review rating 2.0/5

Bev Friends - 19/12/2021 Confirmed reviews ALL

Leak in the bathroom, room.smelt dusky and was too hot. Breakfast awful

Dear Beverley, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Dominic Di Cara General Manager

Great hotel, fabulous grounds.

Customer review rating 5.0/5

Jason Business - 18/12/2021 Confirmed reviews ALL

Great staff, good size rooms, spacious grounds. Rooms could do with updating.

Dear Jason, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Mick and Denise en route

TripAdvisor rating 4.0/5

mickquincey 30/11/2021 TripAdvisor review

A welcome stopover after being delayed by 4 hours with Eurotunnel. The bar food menu was very welcome as we arrived too late for the restaurant meal we had booked and paid for. The hotel kindly took that into account on our final bill.Our only complaint was the repeated problems with our room key card.

Relaxing weekend away

TripAdvisor rating 3.0/5

lycallanan 24/11/2021 TripAdvisor review

This is a really lovely place to stay to get away from it all. The rooms are nice and clean, staff very friendly. We had a massage as part of the package but this can be booked separately and we would highly recommend. The swimming pool/jacuzzi/sauna were great. There was a large selection of breakfast including cereals/fresh fruit/cooked which you helped yourself to, however the cooked breakfast was ok if a little overcooked. Just a 20 minute walk into the nearest village (Hollingbourne). Leeds Castle is also a 20 minute walk (however do take torches, there is a path but it gets very dark). Will go back again though.

Good stay

Customer review rating 4.0/5

Lisa L. Friends - 21/11/2021 Confirmed reviews ALL

Had a spa experience out of this world the girls were amazing and catered for all our needs. We have been before only to use the beauty department tbh rooms were lovely but breakfast was over cooked and sausage and bacon was poor quality. The eggs were hard. However the cold buffet was of a more acceptable standard I would only give the breakfast a 4, hotel 8 girls in the spa 10plus!

Dear Lisa, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Great stay

TripAdvisor rating 5.0/5

Christopher B 17/11/2021 TripAdvisor review

We spent a 2 night break at the hotel. Room was spotlessly clean although a little dated. Staff were very pleasent and helpful and nothing was too much trouble. Food was excellent and piping hot to the table. The sauna, jacuzzi and swimming pool were great and staff very helpful. We are going back for 2 nights in December it was so good.

Awful night Noise from the next room all night and nothing was done about it

TripAdvisor rating 1.0/5

tjak146 17/11/2021 TripAdvisor review

I and my partner booked a relax spa package to give ourselves a much need rest. My part a nurse with the Intensive care unit at a nhs trust planned to spoil her a little and felt a weekend away after 3 consecutive night shifts was a needed break. We arrived and were checked into our room. We went to bed after dinner only to be woken up at about 2am with so much noise coming from outside from a group that were talking, singing and chanting sport songs. Unknowing to me they have been checked in to the room next to our room. The noise continued into the room and this time they were shouting banging on the adjacent door between the room and drumming on whatever they could lay their hands on. Reported to the reception and nothing was done. I was left with a migraine and had no sleep all night This is my worst experience ever.

A lot of room for improvement in terms of staff attitude.

Customer review rating 0.5/5

Nicole Couples - 08/11/2021 Confirmed reviews ALL

I don’t remember his name, but the guy at the desk when we checked in was awfully rude. Spoke to us as if we were literal idiots, and clearly with a sense of superiority - I’d love to know the reason for said feeling of superiority, given the unsatisfactory conditions of our stay. First and foremost, it was freezing as soon as we entered our room, and the radiator was not working at all, a problem others also faced which of course, because the guy at the desk was too busy feeling better than everyone else, failed to get fixed. While checking in, I informed him we will be checking our around 5pm because we paid extra to do so. After a very unhappy facia expression upon hearing me say that, he followed with a grumpy ‘no, 3pm the latest, I have a full hotel tomorrow.’. At this point I just laughed in his face. If it wasn’t for the plans I had the next day, I really would have waited until 6pm on the dot just to spite him at this rate. I would like to highlight that the rest of the staff I came into contact with were lovely, great service! But the guy at the reception desk really did ruin our whole stay. Unfortunately I don’t remember his name, but he definitely acted like the owner of the place (I really hope he’s not, if so that’s definitely worrying! Needs an attitude check first).

Dear Nicole, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Dominic Di Cara General Manager

Lovely grounds

Customer review rating 2.5/5

Mr P. W. Business - 08/11/2021 Confirmed reviews ALL

Very inadequate amount of rooms for people with disabilities just 3 rooms with walk in shower. Breakfast was a disappointment low grade sausages fried eggs left to long hard, cold mushrooms and lukewarm beans and all for the price of £15. Much the same as it was when we stayed at the Mecure hotel in Tonbridge in October, if management consider this acceptable then we will not bother to return.

Dear Mr W., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Di Cara General Manager

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