Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 712 reviews

Mercure Maidstone Great Danes Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

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Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Bar & Brasserie

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar & Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  712 reviews

TripAdvisor Rating  3.5/5  1,803 reviews

Average

Customer review rating 2.0/5

H Business - Confirmed reviews ALL

Need better plugs or extension leads. Room overheated. Limited room service menu and missing items when ordered.

Dear Harley P., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice stay

Customer review rating 3.5/5

Janes B. Couples - Confirmed reviews ALL

Lovely stay again, a little disappointed with breakfast this time as half cooked breakfast was not available

Dear james B., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located.. Staff were excelent

Customer review rating 5.0/5

Michelle G. Couples - Confirmed reviews ALL

We he'd an event hereStaff were extremely friendly and helpful and Loved the Dogs

Dear Michelle G., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely grounds

Customer review rating 3.0/5

Sharon H. Families - Confirmed reviews ALL

Lovely views, small room. Restaurant food for dinner very poor quality.

Dear Sharon H., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Will it be returning

Customer review rating 0.5/5

David M. Families - Confirmed reviews ALL

Very friendly receptionist (steve) but the experience was downhill from there on Disabled lift inoperative Faded and unclean decor especially bathroom Room service for sandwiches and drinks took 90 minutes to arrive. Not a pleasant experience

Dear Samuel M., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 394 reviews 9.1/10 Location
  • 1,268 reviews 5.7/10 Room
  • 1,244 reviews 8.5/10 Service
  • 31 reviews 3.7/10 WiFi
  • 636 reviews 5.5/10 Comfort
  • 584 reviews 6.2/10 Food
  • 561 reviews 8.6/10 Breakfast
  • 437 reviews 6.5/10 Cleanliness

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