Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 674 reviews

Mercure Maidstone Great Danes Hotel - Image 1
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Description

Hotel extras

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

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Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Bar & Brasserie

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar & Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  674 reviews

TripAdvisor Rating  3.5/5  1,924 reviews

Great location and very relaxing

Customer review rating 5.0/5

Gavin H. Business - Confirmed reviews ALL

Just perfect. Nice big room and huge bed. Fantastic breakfast, and restaurant food really good. Lovely grounds. Huge car park. And the health club with swimming pool and full spa was excellent.

lovely Hotel

Customer review rating 4.5/5

Rob Business - Confirmed reviews ALL

Friendly, extremely helpful and professional staff. High quality buffet breakfast. Lovely room with amazingly comfortable bed. Evening meal at hotel was average.

Adequate at best

TripAdvisor rating 2.0/5

Z0Harl3 Business - TripAdvisor review

Stayed here overnight for work, Room was barely ok, clean Ish, bed was rock hard, 2 basic single beds pushed together. Pool area was disgusting, the building is very run down. The front of house team in the restaurant in the evening were blunt to the point of being rude. No manners, food was ok, they were running out of things constantly for the couple of hours I was there. Only had one beer on tap which soon also ran out. Felt like the place was just waiting to close. Breakfast was already cold at 7am.

Thank you for staying with us recently here at Mercure Maidstone Great Danes, it was lovely to host you. We sincerely apologize for the negative experience you had during your recent stay. We appreciate you taking the time to share your feedback as it helps us identify areas where we need to improve. We're disappointed to hear that your room was only "barely okay" and that the bed was uncomfortably hard. We understand the importance of a good night's sleep, especially when traveling for work, and we clearly fell short in providing that for you. We'll be reviewing the condition of our beds and considering options for improvement. We're also concerned about your comments regarding the cleanliness of the pool area and the overall condition of the building. This is certainly not the standard we aim for, and we will be addressing these issues with our maintenance and housekeeping teams immediately. Your feedback about the front of house team in the restaurant is particularly concerning. Rudeness is unacceptable, and we will be addressing this with the team to ensure that all our guests are treated with courtesy and respect. We also apologize for the issues you experienced with the food and drink availability. Running out of items and having limited options, especially at dinner and breakfast, is something we need to address with our kitchen and service staff to ensure better stock management and service. We understand your frustration with the cold breakfast and will review our procedures to ensure food is served at the correct temperature. Your impression that the hotel is "just waiting to close" is not something we want our guests to feel. We are committed to improving our facilities and services. Your feedback is invaluable in this process. We hope you might consider giving us another chance in the future to demonstrate the changes we are making. Kind regards, Steve W Guest Services Supervisor

excellent location

Customer review rating 4.0/5

Rosemary B. Families - Confirmed reviews ALL

Our third visit here. Good friendly atmosphere, staff seem happy. Huge thanks to Steve on Reception, a real asset to the Hotel, always cheerful, knowledgeable, nothing too much trouble. Room clean and warm though a little tired-looking in the bathroom area. Substantial breakfast, with a wide choice.

Noisy at night with overpriced food

Customer review rating 1.5/5

Gary Couples - Confirmed reviews ALL

They put us in a room with an adjoining door with a person who had special needs, not the person's fault, hotel at fault also noisy with late night party leaving hotel at midnight, along with over priced food in bar.

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Other web-users rate our hotel

  • 474 reviews 9.3/10 Location
  • 1,433 reviews 5.5/10 Room
  • 1,480 reviews 8.7/10 Service
  • 17 reviews 4.7/10 WiFi
  • 685 reviews 8.9/10 Breakfast
  • 683 reviews 5.4/10 Comfort
  • 655 reviews 6/10 Food
  • 528 reviews 5.6/10 Cleanliness

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