Mercure Perth Hotel

Mercure Perth Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 1,022 reviews

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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • The Brasserie Restaurant serves international cuisine

  • The Kinnoull suite accommodates up to 120 guests

  • Converted 15th century watermill with unique features

  • Free on-site car park for guests

ALLSAFE approved hotel

Hotel location

Mercure Perth Hotel

West Mill Street
PH1 5QP PERTH
United Kingdom

  • By plane

    EDINBURGH At 74.02km / 46 miles

  • By train

    PERTH At 0.8km / 0.5 miles

GPS:56.397455, -3.436108

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from The Grill menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our accommodation(s)

Rooms at Mercure Perth Hotel look out over the 15th century hotel exterior and peaceful landscaped gardens. All bedrooms feature a flat-screen TV and complimentary WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspap er, robe and slippers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,022 reviews

TripAdvisor Rating  3.5/5  1,376 reviews

Refurbishment needed

TripAdvisor rating 3.0/5

joyce-ostle TripAdvisor review

The staff were very friendly and helpful and the food excellent. But the hotel is desperately in need of a total refurbishment and a lift would be a useful addition. Bathrooms need modernisation and décor was very dated.

Good Morning Joyce-Ostle, Thank you for your kind words about our team they word incredibly hard. In terms of the hotel we are currently looking at refurbishment options sadly supply chain issues have delayed this process, but we do hope to have some more concrete plans in place in the near future. In regards to a lift sadly that will not be possible due to the building being listed this is not something we are able to have. Many thanks Matthew Operations Manager

Mercure Perth midweek stay

TripAdvisor rating 5.0/5

608carltw TripAdvisor review

Had a lovely reception and stay staff very friendly and hotel is well situated in the town with its own parking. The young lady onreception was so welcoming and friendly so really nice to be greeted by her, the room was well equipped and we had a small seperate sitting rom so felt spacious and homely thank you to the staff for the welcome gift left in our room was a really nice touch which my wife loved. Will definetly stay again as is really central for the surrounding areas and location for Stirling and the trossachs as well as local sites.

Well located

Customer review rating 2.5/5

Anonymous Friends - Confirmed reviews ALL

The staff were helpful but the room needed a major upgrade. It was expensive for what you got .

Dear Paul M., Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Glad it was only one night

TripAdvisor rating 2.0/5

Izzy G Couples - TripAdvisor review

Good: location and free car park Poor: very tired building. No lift. Poor shower and grubby tiling in bathroom. Body wash was empty. Carpet not very well hoovered, beds rock hard and no plug sockets near the bed. Very warm room on a warm day and for safety window only opened 3 inches but then early in the morning due to staff talking outside combined with seagulls tried to close it but it didn’t close properly either. Lots of noise from around the hotel. Checkout listed as 11am but we were woken at 9:20am by someone from housekeeping knocking on door to check we were leaving that day. Then less than 10 mins later a different housekeeping person unlocked the door and came in without knocking. I called down to reception to make sure I was correct about checkout time and say what has happened to which the staff were totally uninterested. Wouldn’t be keen to return.

Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sadly we are a listed building so we are unable to fit a life, the window opening is in place for safety this is the law that we have no control over, we do have a supply of fans that we can happily provide when asked. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Customer review rating 2.0/5

Mary C. Families - Confirmed reviews ALL

Not suitable for older person. Steps to rooms No shower available in room and unable to use bath due to mobility. Offered a different room but didn't want to change as Happy to stay near my daughter. Breakfast was extremely poor quality on Friday morning

Dear Mary c., Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 665 reviews 9.1/10 Location
  • 1,107 reviews 4/10 Room
  • 1,152 reviews 8.8/10 Service
  • 31 reviews 4.8/10 WiFi
  • 426 reviews 7.3/10 Breakfast
  • 414 reviews 4.9/10 Comfort
  • 414 reviews 4.8/10 Cleanliness
  • 364 reviews 3.3/10 Vibe

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