Mercure Perth Hotel 3 stars

Customer review rating (ALL Rating) 3.9/5 431 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • The Brasserie Restaurant serves international cuisine

  • The Kinnoull suite accommodates up to 120 guests

  • Converted 15th century watermill with unique features

  • Free on-site car park for guests

Our accommodation(s)

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Hotel location

Mercure Perth Hotel

West Mill Street
PH1 5QP PERTH
United Kingdom

GPS:56.397455, -3.436108

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from The Grill menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  431 reviews

TripAdvisor Rating  3.5/5  1,539 reviews

Great staff .Central location

Customer review rating 4.0/5

Lesley B. H. Families - Confirmed reviews ALL

Very pleasant stay, was very well looked after by all staff. Only let down by very tired and dated decor

Dear Lesley, We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure Perth Scotland

Excellent staff, tired building

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

The hotel is relatively well located in the centre of Perth. There is free car parking, but it gets filled up quite easily - and seemingly by non-residents. The staff at this property are excellent. Friendly, welcoming and they go above and beyond to deliver good service. The interior is in need of some modernisation and TLC to bring it up to current standards. I've stayed in a couple of rooms now, and it feels like they haven't had much done to them since the late 80s, early 90s, and would benefit from redecoration, refitting and remedial works throughout to bring this up to date with the expectations of travellers in 2024.

Dear Ian, Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mercure Perth Scotland

Functional rather than Fabulous

TripAdvisor rating 3.0/5

Ambrose1 TripAdvisor review

The hotel is in a convenient city centre location and the staff are very friendly. The bed was super comfortable and thankfully the room temperature was too. A misunderstanding arose over the servicing of our room - apparently we were supposed to leave a sign on the door saying we wanted the room made up. I assumed it would be made up automatically so worth bearing in mind. The breakfast buffet was adequate. There is ample hotel parking either directly outside or just across the street. But the hotel is tired and could do with some tlc - chipped paintwork and worn carpets don’t create a great first impression.

Dear ambrose1 , Thankyou for taking the time to leave us a review. We are glad to read you enjoyed your stayover. We are sorry to read of the issues with your room and will pass this over to our maintenance team to look into. Kind Regards, Team Mercure Perth Scotland

Well located but rooms dated

Customer review rating 3.5/5

Chris C. Business - Confirmed reviews ALL

Well located. Polite staff. Clean. Room very dated with worn carpet, low small shower head, bath stained, floors above noisy.

Dear Chris, We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure Perth Scotland

Good location

Customer review rating 4.5/5

John C. Couples - Confirmed reviews ALL

Very happy with our stay. Helpful staff, lovely breakfast and excellent location.

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Other web-users rate our hotel

  • 502 reviews 9.2/10 Location
  • 817 reviews 4.6/10 Room
  • 876 reviews 9.1/10 Service
  • 24 reviews 1.4/10 WiFi
  • 317 reviews 7.3/10 Breakfast
  • 298 reviews 4/10 Vibe
  • 293 reviews 5/10 Cleanliness
  • 283 reviews 3.9/10 Amenities

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