Mercure Edinburgh City Princes Street Hotel 3 stars

Customer review rating 4.0/5 9,173 reviews

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Mercure Edinburgh City Princes Street Hotel
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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200 meters from Edinburgh Waverley Station. Edinburgh Airport, just 6 miles away.

  • Nearby Edinburgh Castle and Scottish National Gallery

  • Scott's on Princes Street restaurant features local Scottish dishes with a modern twist.

  • Outstanding views of Princes street Gardens and the Old Town

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Copy/print service availablePaying
Information message

Hotel location

Mercure Edinburgh City Princes Street Hotel

Princes Street
EH2 2DG
edinburgh
united kingdom

Tel: +4401313421013

Check-in from 15h00

Check out up to 11h00

  • EDINBURGH :  EDINBURGH

  • By plane

    EDINBURGH At 12.87km / 8 miles

  • By train

    EDINBURGH WAVERLEY At 0.32km / 0.2 miles

GPS :55.952573, -3.194425

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and many have views of Edinburgh Castle and Princes Street Gardens. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrad e to a spacious seventh-floor superior room with your own private balcony looking out towards Edinburgh's fortified hilltop castle.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic room with 3 single beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic room with 1 single bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic room with 1 double bed and castle view

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Superior room with 1 double bed and castle view

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
Rooms

Our restaurants and bars

SCOTT'S ON PRINCES STREET

Type of cuisine: Bistro

Scott's on Princes Street pairs excellent Scottish cuisine with a modern twist alongside warm and welcoming staff. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SCOTT'S ON PRINCES STREET BAR

Non contractual photo

Scott's on Princes Street bar offers a range of cocktails, wines, beers, spirits and soft drinks with helpful, experienced bar staff and mixologists, who will ensure that you have everything you need. Light meals are also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Edinburgh City Princes Street Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

9,173 reviews

tripadvisor

TripAdvisor Rating 3.5/5

3,135 reviews

Good stay

Customer review rating 4.0/5

Aurelien Business - 14/09/2020 Confirmed reviews ALL

Enjoyable stay

Dear Aurelien P., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

fantastic location and terrific views

Customer review rating 4.0/5

Neil M. Couples - 14/09/2020 Confirmed reviews ALL

any request made was not an issue for staff

Dear Neil M., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Really nice

Customer review rating 4.0/5

Phil L. Couples - 14/09/2020 Confirmed reviews ALL

Friendly staff, great value and comfortable room.

Dear Phil L., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

„Well located“, Good stay

Customer review rating 4.0/5

John R. Couples - 13/09/2020 Confirmed reviews ALL

Very enjoyable

Dear John R., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Fab stay

Customer review rating 4.0/5

Lynn F. Couples - 13/09/2020 Confirmed reviews ALL

Lovely staff , well organised for COVID restrictions , check in & out very smooth experience .

Dear Lynn f., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Central

Customer review rating 4.0/5

Pauline R. &. W. R. Couples - 13/09/2020 Confirmed reviews ALL

First of all my name is Pauline and not Colin.Our room 463 had a good view but only had 1 bath towel and 1 hand towel for 2 people,and the shower was freezing.

Excellent Location, "Great Stay"

Customer review rating 4.0/5

Ann Couples - 13/09/2020 Confirmed reviews ALL

Quick check in, great location, lovely staff. Upgraded to Superior room, booked Afternoon Tea, and breakfast was plentiful. Highly recommended

Dear Ann G., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Have visited the hotel on a couple of occasions. We love it . It is well located for everything .

Customer review rating 4.0/5

Liz H. Friends - 12/09/2020 Confirmed reviews ALL

Staff are lovely . And restaurant is also nice . Breakfast isn’t self service just now but that is understandable at this time . Would definitely recommend and have done to friends and family .

Dear Elizabeth H., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Great stay

Customer review rating 4.0/5

Lisa Couples - 12/09/2020 Confirmed reviews ALL

Our first night away after having a baby, the hotel was lovely and felt safe given current restrictions.

Dear Lisa G., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Very well located, good view

Customer review rating 4.0/5

Julie F. Couples - 11/09/2020 Confirmed reviews ALL

Enjoyed our stay, would definitely stay again

Dear Brian F., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Well located but needs updating

Customer review rating 4.0/5

Sarah Couples - 10/09/2020 Confirmed reviews ALL

Staff lovely, well prepared and organised for COVID19. Bar/restaurant was nice but service was very slow. Only two staff at breakfast and not many guests but still very slow. Room needs updating. Very old fashioned and warn. Only given one towel, had to ask for more. Pillow was like a rock. In a great location though, although no hotel parking.

Dear Sarah W., Thank you for taking the time to tell us about your experience at the Mercure Edinburgh City Princes Street Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Myra McKillop Operations Manager
Customer review rating 4.0/5

Gary H. Business - 10/09/2020 Confirmed reviews ALL

Everything was fine however pipes were very loud when flushing toilet

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Myra McKillop Operations Manager

good location, clean, helpful

Customer review rating 4.0/5

Anonymous Business - 09/09/2020 Confirmed reviews ALL

one night stay. Hotel on Princes street near Waverley station. Decent Covid precautions in place. Good smell from restaurant evening and morning though I couldn't use it this time. (They'd continued the Eat out to Help out offer). Room was very clean with a great view onto the castle. Glad I booked this hotel.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Myra McKillop Operations Manager

Excellent location excellent stay

Customer review rating 4.0/5

Martin G. Families - 09/09/2020 Confirmed reviews ALL

Quick easy check in lovely princes St view twin room absolutely delicious full Scottish breakfast everything to our expectations

Dear MARIE G., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Well located

Customer review rating 4.0/5

M. K. Friends - 09/09/2020 Confirmed reviews ALL

No good service

Dear K. M., Thank you for taking the time to tell us about your experience at the Mercure Edinburgh City Princes Street Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Myra McKillop Operations Manager

Great Central hotel

Customer review rating 4.0/5

Mhairi M. Couples - 09/09/2020 Confirmed reviews ALL

we have stayed in this hotel, many times, but always upgrade to the rooms with balconies so we can enjoy the view. The location is in the middle of princess Street and within walking distance of all the bars and restaurants. Will return again soon.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Myra McKillop Operations Manager

Tired rooms

Customer review rating 4.0/5

Anonymous Couples - 08/09/2020 Confirmed reviews ALL

Staff are very friendly and the hotel is clean which is reassuring. The room was very tired and small. A Fire escape was the view from the window and then another building. Surely with hotel capacity being low there could have been a better room on offer.

Well Located

Customer review rating 4.0/5

Julie S. Couples - 08/09/2020 Confirmed reviews ALL

Good location near Waverley Train Station and the Bus terminal. Nice views of the Castle, if you are in a Castle view room. Not enough staff in the bar area, to cope with the amount of guests. Windows do not cut out the traffic / pedestrian noise from the street, and the walls are thin enough to hear your neighbour closing their curtains.

Fantastic location

Customer review rating 4.0/5

Linda Friends - 08/09/2020 Confirmed reviews ALL

This was a surprise for our friends who celebrated their anniversary . We had comfy rooms with fantastic views over the most important landmarks in Edinburgh . Our evening meal was excellent and the breakfast was filling and very tasty. Location of the hotel outstanding.

Dear John M., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

"Excellent location", "good stay "

Customer review rating 4.0/5

Iain R. Couples - 08/09/2020 Confirmed reviews ALL

Given all that's gone and going on ,I felt very safe at this hotel,our room was sealed from the moment we arrived and everyone from reception to the restaurant staff were very kind and polite, we had excellent views every day and night of Princess Street etc and had not one problem with our room and stay, and would highly recommend the mercure, i will return, thank you mercure.

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