Mercure Edinburgh City Princes Street Hotel 3 stars

Very happy with everything good breakfast

Vickie on reception was very good at her job . Vickie told me nothing is a problem for her and it showed. She was very pleasant what a lovely young lady your company is very lucky to have her.

Room OK but sofa tired and shabby. Good breakfast in the spacious dining room. Reception girls very helpful. Plan to return.

Room was lovely and bed comfortable

Nice hotel room a little bit small

Superior room with balcony was amazing, refurbished room abd spectacular views. Staff extremely helpful and accommodating. Room was ready and checked in early. Very impressed. Breakfast was ok this let the score down as my I felt it wasn't worth the money and could have been better. Coffee cup had lipstick marks. But staff quickly resolved and apologised

Room next to the generator so noisy not enough facilities in the room ie towels toliet roll tea/Coffee Iron didn't work

We enjoyed our visit to the Mercure on Princes Street Edinburgh. It is some time since we stayed there. Things are very different now because of Covid-19. Staff were very helpful, food was lovely and our room was quiet, which we had requested. There were time slots for breakfast which seemed to work well. In all a comfortable stay.

Staff were rude and unhelpful. Have put a complaint in an email already stating everything.

Clean, comfortable beds, good breakfast, great location. Helpful staff

Nice hotel in a great position. Staff couldn’t have been more friendly and fast service for breakfast. Room could have done with a little updating but was spotlessly clean and no noise from other guests. Would definitely stay again thank you

Brill location but hotel rooms dirty and hotel needs a refurb. We had the superior room and it still wasn’t clean.

We have stayed in this hotel before and will do so again. The location is absolutely ideal, just a short walk from Waverley Rail station and on Edinburghs main shopping street with easy access to the gardens and the royal mile. We have always found the rooms clean and tidy with tea/coffee making facilities in the room. We also have breakfast at the in house restaurant as we love the buffet style dining and think it is very good value for money. All in all a great place to stay and highly recommended.

very nice room, water and biscuits supplied in room, clean with a good view of the castle, good selection for breakfast but had better at other hotels in edinburgh. there was alot of doors slamming at night time.

It did not appear clear to several members of staff that we had booked the christmas package and we kept being asked if we had booked or how were we paying despite it being "all inclusive" - this was annoying. Service in the restaurant on Christmas Eve (evening meal) was very slow. Otherwise, the stay was good.