stayed in a superior room overlooking the castle, the view was superior but the room was not chipped and scratched furniture damage to bathroom door overall room was tired for the money it cost was expecting much better

First time me and my sister stayed at this hotel , its out standing from when you go in to the lobby it's lovely and clean, only thing was hard to get your suitcase up the 4stairs when you got health problems but other than that , they no fault at all, Hotel Staff was 100% friendly even our Housekeeper Liz Watson Floor 5 was amazing very friendly and made us welcome every morning xxx well be coming again every year now

I was not over happy this visit the bar was closed on afternoons the restaurant was closed on an evening the facilities in the room were missing slippers dressing gowns I paid for these extras but did not receive them

Just returned from a weekend break to Edinburgh- I loved the city The Hotel was in a prime position- we had a room at the front so had amazing views over the city . The room we had was a triple room - plenty of space for three of us , The bathroom could do with a tidy up but it was clean .

This was supposed to be a birthday celebration the staff were fine but the food was awful we were booked to stay two nights but left after the first night because the food was so bad. The key cards stopped working twice and with a disabled husband it was very difficult

Having stayed here before we knew the position of the hotel was perfect for us , The way the hotel are dealing with all the COVID 19 procedures are perfect and felt extremely safe Our room was fantastic with the perfect view of Edinburgh castle ,Walter Scott monument and Arthur’s seat , when the cloud allowed lol

The Mercure was a great disappointment and the first small room a disgrace....chipped paint and tiles, carpet stained, the one chair in room falling apart. WE complained and were given an upgraded room that was a little larger and more up-to-date. But still no air-conditioning and as on Princes Street had to open windows to noisy street.

It is a lovely hotel and we had a lovely weekend away.

Stayed here a few times and once again very good service. Very clean. Just a couple of minor gripes, only 2 tea bags and 1 spoon in the room we had to ask for more. Email stated slippers and newspapers provided, none provided.

Perfect location, reception and lounge area lovely but rooms in need of updating. Room perfectly clean but decor shabby. We had great views of Edinburgh Castle. Recommend the hotel for ease of access to everywhere - will most definitely stay again.

Great location, comfortable and food Great.

Had a great few days at the hotel. The staff were very good despite the Covid restrictions. The food menu was a bit strange but I expect the Mercure is suffering from the same problems as the rest of the hospitality business . Chips and onion rings seemed to be a popular choice on the bar menu! (They were good!) Our room was large and very clean and the balcony view was wonderful.

Hotel is ideally located. The room was for disable body and was the only option available at the time of the booking. The room had no view. Nonetheless the bed was enough confortable. Good service at breakfast.

Had a lovely stay

first night listened to a generator all night - slept in bath night 3 at 3 in morning doors banging not many tv channels...no fan