Mercure Edinburgh City Princes Street Hotel 3 stars

First of all my name is Pauline and not Colin.Our room 463 had a good view but only had 1 bath towel and 1 hand towel for 2 people,and the shower was freezing.

Quick check in, great location, lovely staff. Upgraded to Superior room, booked Afternoon Tea, and breakfast was plentiful. Highly recommended

Staff are lovely . And restaurant is also nice . Breakfast isn’t self service just now but that is understandable at this time . Would definitely recommend and have done to friends and family .

Our first night away after having a baby, the hotel was lovely and felt safe given current restrictions.

Enjoyed our stay, would definitely stay again

Staff lovely, well prepared and organised for COVID19. Bar/restaurant was nice but service was very slow. Only two staff at breakfast and not many guests but still very slow. Room needs updating. Very old fashioned and warn. Only given one towel, had to ask for more. Pillow was like a rock. In a great location though, although no hotel parking.

Everything was fine however pipes were very loud when flushing toilet

one night stay. Hotel on Princes street near Waverley station. Decent Covid precautions in place. Good smell from restaurant evening and morning though I couldn't use it this time. (They'd continued the Eat out to Help out offer). Room was very clean with a great view onto the castle. Glad I booked this hotel.

Quick easy check in lovely princes St view twin room absolutely delicious full Scottish breakfast everything to our expectations

No good service

we have stayed in this hotel, many times, but always upgrade to the rooms with balconies so we can enjoy the view. The location is in the middle of princess Street and within walking distance of all the bars and restaurants. Will return again soon.

Staff are very friendly and the hotel is clean which is reassuring. The room was very tired and small. A Fire escape was the view from the window and then another building. Surely with hotel capacity being low there could have been a better room on offer.

Good location near Waverley Train Station and the Bus terminal. Nice views of the Castle, if you are in a Castle view room. Not enough staff in the bar area, to cope with the amount of guests. Windows do not cut out the traffic / pedestrian noise from the street, and the walls are thin enough to hear your neighbour closing their curtains.

This was a surprise for our friends who celebrated their anniversary . We had comfy rooms with fantastic views over the most important landmarks in Edinburgh . Our evening meal was excellent and the breakfast was filling and very tasty. Location of the hotel outstanding.

Given all that's gone and going on ,I felt very safe at this hotel,our room was sealed from the moment we arrived and everyone from reception to the restaurant staff were very kind and polite, we had excellent views every day and night of Princess Street etc and had not one problem with our room and stay, and would highly recommend the mercure, i will return, thank you mercure.