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Mercure Edinburgh City Princes Street Hotel 3 stars

Customer review rating 4.0/5 9,328 reviews

ALLSAFE approved hotel

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Mercure Edinburgh City Princes Street Hotel
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+ 11 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200 meters from Edinburgh Waverley Station. Edinburgh Airport, just 6 miles away.

  • Nearby Edinburgh Castle and Scottish National Gallery

  • Scott's on Princes Street restaurant features local Scottish dishes with a modern twist.

  • Outstanding views of Princes street Gardens and the Old Town

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • Copy/print service availablePaying
Information message

Hotel location

Mercure Edinburgh City Princes Street Hotel

Princes Street
EH2 2DG edinburgh
united kingdom

Tel: +4401313421013

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • EDINBURGH :  EDINBURGH

  • By plane

    EDINBURGH At 12.87km / 8 miles

  • By train

    EDINBURGH WAVERLEY At 0.32km / 0.2 miles

GPS :55.952573, -3.194425

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and many have views of Edinburgh Castle and Princes Street Gardens. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrad e to a spacious seventh-floor superior room with your own private balcony looking out towards Edinburgh's fortified hilltop castle.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic room with 3 single beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic room with 1 single bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic room with 1 double bed and castle view

  • Max. number of persons: 2
  • Views: Historic side view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Superior room with 1 double bed and castle view

  • Max. number of persons: 2
  • Views: Historic side view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
Rooms

Our restaurants and bars

SCOTT'S ON PRINCES STREET

Type of cuisine: Bistro

Scott's on Princes Street pairs excellent Scottish cuisine with a modern twist alongside warm and welcoming staff. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SCOTT'S ON PRINCES STREET BAR

Non contractual photo

Scott's on Princes Street bar offers a range of cocktails, wines, beers, spirits and soft drinks with helpful, experienced bar staff and mixologists, who will ensure that you have everything you need. Light meals are also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Edinburgh City Princes Street Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

9,328 reviews

tripadvisor

TripAdvisor Rating 3.5/5

3,144 reviews

Bad experience - Shame

Customer review rating 1.0/5

Steve B. Business - 08/04/2021 Confirmed reviews ALL

I was not informed that I had to make sure I got a card from the Omni Car Park facility, consequently I was charged an extortionate amount for parking one night! My night was interrupted by what I thought was water escaping from above my room, when the noise got too much I went to the bathroom and horrified to find the toilet was leaking from the botched workmanship from what I would call a Plumber. I rang Reception Who were very apologetic and asked if I would like to move rooms to which I declined but asked for towels to be sent up. This was done in a very speedy fashion, for which I was grateful to the team. My time with you was not a very good experience considering I had joined the 'Privileged club ' In closing, and to honour your team They couldn't have been nicer in trying to sort things out.

Located in city centre

Customer review rating 5.0/5

Constantijn U. Business - 02/04/2021 Confirmed reviews ALL

Location is central. By car you cannot reach the hotel. Parking is nearby and you can enjoy the scenery when walking to/from the hotel.

Good location, certain staff need to learn basic manners

Customer review rating 2.5/5

Amy R. Business - 30/03/2021 Confirmed reviews ALL

Absolutely would not recommend to anyone to book simply due to how distasteful my experience wjth Myra made my stay. Location brilliant, room very comfy with great view cannot fault it. However the lady who checked me in needs to get some retraining in 1. Personality and 2. Basic customer manners. First thing I was asked was how I was making payment. 1. Never introduced or said hello 2. Asked for payment and did not say please ( basic common manner) 3. Did not say thank you once I had made payment in full for 3 nights. Honestly disgusted at how she acted. Considering she’s an operations manager you would think she would know to sell hello, please and thank you but clearly not. General manager very helpful and the other staff menebrs at reception also very helpful but unfortunately the actions of one staff member can cause a bad experience.

Great Experience

Customer review rating 5.0/5

James R. Business - 22/03/2021 Confirmed reviews ALL

Comfortable and quite, business trip in trying times

Dear James R., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Well located, no parking, polite staff

Customer review rating 3.5/5

Ken Business - 05/03/2021 Confirmed reviews ALL

Ok, good spot/ location. No bar, no evening food. Local takeaways closed, so did not eat. Accepted due to circumstances, but other hotels have managed to do so during this period.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Myra McKillop Operations Manager

Great love cation, even during lockdown. Great view of Princes Street gardens, castle etc

Customer review rating 5.0/5

Mary T. Couples - 25/02/2021 Confirmed reviews ALL

From checking in to checking out, it was a good experience. Tasty continental breakfast. Helpful cheerful staff

Dear John T., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKIllop Operations Manager

Great position

Customer review rating 5.0/5

Lampros F. Business - 22/02/2021 Confirmed reviews ALL

Clean ,friendly reception

Dear lampros F., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Business Trip

Customer review rating 5.0/5

James R. Business - 13/02/2021 Confirmed reviews ALL

Absolutely excellent in the circumstances

Dear James R., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Good Stay

Customer review rating 4.5/5

Jim S. Solo - 05/02/2021 Confirmed reviews ALL

STAFF WERE VERY HELPFUL DURING THESE TROUBLING TIME

Dear David S., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Really enjoyed

Customer review rating 5.0/5

Alison K. Couples - 20/12/2020 Confirmed reviews ALL

It was lovely.had great room at front Staff were all nice and helpful..looking forward to another visit ..

Dear Alison K., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Perfect location

Customer review rating 5.0/5

Richard Couples - 15/12/2020 Confirmed reviews ALL

Amazing hotel with beautiful views of castle

Fantastic location

Customer review rating 4.5/5

Caitriona M. Families - 13/12/2020 Confirmed reviews ALL

The staff were very welcoming and social distancing was well practiced.

well located, well run

Customer review rating 5.0/5

Anonymous Families - 13/12/2020 Confirmed reviews ALL

Excellent visit for daughter's wedding. Staff very caring, friendly and professional

Perfect sty

Customer review rating 5.0/5

Mary T. Couples - 08/12/2020 Confirmed reviews ALL

From booking to check out, great experience, especially in these trying times. We’ve booked to go back in February

Dear John T., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Good..but with a little bit of effort..

Customer review rating 3.0/5

Arianna J. Business - 29/11/2020 Confirmed reviews ALL

Location is excellent with wonderful castle and city view. Reception staff extremely polite. Room was supposed to be an upgrade but we were allocated a tired and dated older room. Note: policy of no alcohol as part of room service after 7.30pm, very limited menu also. Last restaurant booking 7pm. Again, limited bar style menu only. We were refused coffee after our hurried meal, at 7.50, as coffee machine had been switched off! Breakfast was very good, presuming you want full Scottish, restaurant has a panoramic city view above Princes Street. Pity no Xmas market this year as it would have been stunning. With a little more effort, the small number of guests that are coming through their doors could have been leaving with a far better impression. Room rate was at reduced price through 3rd party vendor, so overall not too bad. Covid risk management good. I'd stay again particularly for location but not at premium rates. As no on site parking, hotel offers reduced rates £13 for 24 hours, at nearby Omni car park. 5 minutes or so walk. For travellers coming in to the city, car park charges are exorbitant all over. The train station and bus stations are 5 minutes away from this hotel.

Great city centre hotel for the station

Customer review rating 4.5/5

Jake Couples - 25/11/2020 Confirmed reviews ALL

Very good

Dear Jason C., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Well located

Customer review rating 4.5/5

Pauline Families - 24/11/2020 Confirmed reviews ALL

Nice quiet stay and lovely breakfast

Dear Pauline M., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Beautiful accommodation

Customer review rating 5.0/5

Anonymous Couples - 23/11/2020 Confirmed reviews ALL

Great stay felt completely safe with the COVID measures in place. Receptionist and restaurant staff exceptional. I have already rebooked

Dear Angela P., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Mercure Edinburgh City Princess st

TripAdvisor rating 4.0/5

Coljan1701a 22/02/2020 TripAdvisor review

We have stayed in this hotel before and will do so again. The location is absolutely ideal, just a short walk from Waverley Rail station and on Edinburghs main shopping street with easy access to the gardens and the royal mile. We have always found the rooms clean and tidy with tea/coffee making facilities in the room. We also have breakfast at the in house restaurant as we love the buffet style dining and think it is very good value for money. All in all a great place to stay and highly recommended.

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards. James Fraser General Manager

short stay

TripAdvisor rating 4.0/5

LightPacker597555 26/01/2020 TripAdvisor review

very nice room, water and biscuits supplied in room, clean with a good view of the castle, good selection for breakfast but had better at other hotels in edinburgh. there was alot of doors slamming at night time.

Dear Guest, Thank you for staying at the Mercure Edinburgh City Princes Street Hotel and taking the time to review us. We hope to see you again on your next visit to Edinburgh. Kind Regards, James Fraser General Manager

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