Mercure Edinburgh City Princes Street Hotel 3 stars

TripAdvisor rating 3.5/5 3,095 reviews
Mercure Edinburgh City Princes Street Hotel
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Hotel extras

  • 200 metres from Edinburgh Waverley train station

  • Catch a tram or a bus direct to Edinburgh Airport, just 6 miles away.

  • Nearby Edinburgh Castle and Scottish National Gallery

  • Scott's on Princes Street restaurant features local Scottish dishes with a modern twist.

  • Outstanding views of Princes street Gardens and the Old Town

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Copy/print service available

Hotel location

Mercure Edinburgh City Princes Street Hotel

Princes Street
EH2 2DG
edinburgh
united kingdom

Check-in from 14h00

Check out up to 12h00

  • EDINBURGH :   EDINBURGH

  • By plane

    EDINBURGH At 12.87km / 8 miles

  • By train

    EDINBURGH WAVERLEY At 0.32km / 0.2 miles

GPS :55.952573, -3.194425

Our accommodations

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and many have views of Edinburgh Castle and Princes Street Gardens. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrad e to a spacious seventh-floor superior room with your own private balcony looking out towards Edinburgh's fortified hilltop castle.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic room with 3 single beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic room with 1 single bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic room with 1 double bed and castle view

  • Max. number of persons: 2
  • Views: Historic side view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Superior room with 1 double bed and castle view

  • Max. number of persons: 2
  • Views: Historic side view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Our restaurants and bars

SCOTT'S ON PRINCES STREET

Type of cuisine: Bistro

Scott's on Princes Street pairs excellent Scottish cuisine with a modern twist alongside warm and welcoming staff. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SCOTT'S ON PRINCES STREET BAR

Photo non contractuelle / Strictly non binding

Scott's on Princes Street bar offers a range of cocktails, wines, beers, spirits and soft drinks with helpful, experienced bar staff and mixologists, who will ensure that you have everything you need. Light meals are also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Edinburgh City Princes Street Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

8,819 reviews

tripadvisor

TripAdvisor Rating 3.5/5

3,095 reviews

satisfactory

Customer review rating 4.0/5

John K. Couples - 17/01/2020 Confirmed reviews ALL

satisfactory with some reservations. The priviledgeroom was in essence fine. however a refurb would be most welcome. The room looks a bit sad. Breakfast was a disaster. There was no menu. one bowl of natural yogourt and three different fresh fruits. Usual cereals. Toast, coffee, tea, orange juice which was orange in colour only. we were served full Scottish breakfast, everything overcooked to the point of inedibility. obviously it had spent a considerable time under a grill. none of it was freshly prepared. We walked out in disgust. The irony was that Daniel at reception extolled the quality of the breakfast.

Our anniversary was ruined.

Customer review rating 4.0/5

Christopher Couples - 16/01/2020 Confirmed reviews ALL

The room was absolutely awful. The furniture was damaged, the floor was dirty/ stained and the equipment was dangerous (e.g hairdryer)

It was Average exp

Customer review rating 4.0/5

Viren Families - 15/01/2020 Confirmed reviews ALL

It was an average experience. The room was neat and clean. Few things which can be better 1. View - We were expecting front view but we have been given backside view 2. Hot water was having a problem. We really struggled to take a bath with hot water 3. The bed was not static and moving with the help of wheels. There was no lock on wheels. Everything else was just perfect. Location, Cleanliness and hotel staff was at par.

Dear Virendra B., Thank you for taking the time to tell us about your experience at the Mercure Edinburgh City Princes Street Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Myra McKillop Operations Manager

Back Again!

TripAdvisor rating 3.5/5

GTEABAR Couples - 15/01/2020 TripAdvisor review

We really like the Mercure Princes St. It is so handy being close to Waverly Station and right on one of the best streets in the world. We always are happy to pay just that wee bit more to get a veranda room on the 7th Floor so we can look across to the Castle.

Dear Guest, Thank you for your comments. We really appreciate you taking the time to write about your experience. We certainly look forward to welcoming you on your next visit to Edinburgh. Kind regards, James Fraser General Manager

Noisy

Customer review rating 4.0/5

Kerrie F. Couples - 14/01/2020 Confirmed reviews ALL

Very noisy room, could hear everyrhing coming through from next rooms!

Dear Kerrie F., Thank you for taking the time to tell us about your experience at the Mercure Edinburgh City Princes Street Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Myra McKillop Operations Manager

Really Disappointed with Superior Room

Customer review rating 4.0/5

John L. Couples - 14/01/2020 Confirmed reviews ALL

We were really disappointed with the superior room we booked (769). It really wasn't of the same standard as the room & bathroom showed in the images on the website. We've stayed with you at this hotel previously and besides the balcony the room itself really wasn't a step up from the rooms we've stayed in previously. Additional gripes: 1) the trouser press / iron in the room didn't work. 2) there were no power sockets close to the bed. Images of a superior room on the website show power sockets either side of the bed. 3) the bottom of the bathroom door was damaged. Missing paint / wood. 4) glass shelves in the bathroom were very loose and looked likely to fall down with any additional weight. 5) windows / door to the balcony was whistling all night due to the wind. All in all not what we were expecting from a superior room.

Comfortable welcoming stay location fantastic

Customer review rating 4.0/5

John Couples - 14/01/2020 Confirmed reviews ALL

We were given great service by all staff impressed by upgrade to privilege room with brilliant view and comfortable bed ,tasty delicious breakfast all round satisfaction

Dear John A., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Satisfactory

Customer review rating 4.0/5

John T. Couples - 13/01/2020 Confirmed reviews ALL

Check in fine I upgraded the room to privilege

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Myra McKillop Operations Manager
Customer review rating 4.0/5

Anonymous Couples - 13/01/2020 Confirmed reviews ALL

Awful,the room door across from ours banged the whole night,didn’t sleep at all

Happy Customer

Customer review rating 4.0/5

Anne M. Families - 13/01/2020 Confirmed reviews ALL

Love the view from the room, breakfast great and the view of Princes Street Gardens and surrounding area was excellent. Weather not so good so it was a bonus hotel central to all the major shops. Team members very friendly and helpful. Feel toilet could do with refurb but this in no way put us off. Would recommend if on weekend break as all tourist attractions within easy walking distance. Will be back,

Dear Anne M., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Good value for money

Customer review rating 4.0/5

Mrs N. B. Couples - 12/01/2020 Confirmed reviews ALL

I had purchased a itison voucher for me and husband for nights away to capital for our anniversary, we upgraded on arrival to supreme with balcony which was lovely for night away, food was lovely at the restaurant as this was included, although would have preferred more vegetarian choice and gluten free but that is personal preference. Only problems I found was guests smoking near entrace doors, the smell floated up to 1st floor and entrance to restaurant, maybe idea to ask guests not to do so as was very strong. Over lovely night away to capital.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Myra McKillop Operations Manager

Extremely small room

Customer review rating 4.0/5

Peter L. Couples - 12/01/2020 Confirmed reviews ALL

Extremely small room I'm glai didn't take cat with a long tail.

Dear Peter l., Thank you for taking the time to tell us about your experience at the Mercure Edinburgh City Princes Street Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Myra McKillop Operations Manager

Elena

Customer review rating 4.0/5

Elena Couples - 12/01/2020 Confirmed reviews ALL

Nice, amazing views

Dear Elena L., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager
Customer review rating 4.0/5

Lanette F. Families - 12/01/2020 Confirmed reviews ALL

Good. We enjoyed it very much. The room was a bit squashed but cost.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Myra McKillop Operations Manager

Postive

Customer review rating 4.0/5

M F. Friends - 12/01/2020 Confirmed reviews ALL

Lovely reception area and dining area. One of our rooms was a twin bedded room with a terrible bathroom and situated next door to a cleaners cupboard which was used from 6.30 am with loads of noise and chatter. View from the room was dire. Our friends stayed in a triple room which was far better,

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Myra McKillop Operations Manager

Average

Customer review rating 4.0/5

Nisha Couples - 10/01/2020 Confirmed reviews ALL

Breakfast was brilliant, worth the price. Location excellent so close to everywhere we wanted to be. However the bed was very uncomfortable, and walls very thin as we could hear conversations in the neighbouring rooms. Also we were woken every night at 6am by fire alarms going off intermittently for half an hour from the outside courtyard area. The bedroom was also extremely hot with no way to reduce the temperature

Dear Nisha B., Thank you for taking the time to tell us about your experience at the Mercure Edinburgh City Princes Street Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Myra McKillop Operations Manager

Very good

Customer review rating 4.0/5

Susan M. Friends - 10/01/2020 Confirmed reviews ALL

Enjoyed my stay, perfect location. Rooms could be doing with a refurbishment.

Dear Susan M., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Holiday hotel stay

TripAdvisor rating 3.5/5

fouchejldj Family - 10/01/2020 TripAdvisor review

Good Well positioned.but the room for 3 family members had hardly any space between the end of the beds and the cabinets/ drawers. Rather squashed. Otherwise it was fine. Re-arrange the beds to make mre room. The breakfast was good, wide variety.

Dear Guest, Thank you for staying at the Mercure Edinburgh City Princes Street Hotel and taking the time to review us. We hope to see you again on your next visit to Edinburgh. Kind Regards, James Fraser General Manager

Hotel rooms disgusting / staff excellent

Customer review rating 4.0/5

Jordan I. Business - 08/01/2020 Confirmed reviews ALL

Only stayed for one night passing through but the room was in a horrible state. not been refurbed since its original install all the furniture is damaged. The bathroom was the worst part extremely old and the lino floor was not even stuck down and rippled up all around the edges. The water pressure was not much more than a dribble. Extremely dirty. The staff on the front desk had a fantastic attitude and very friendly too.

Great location, hotel a bit tired

Customer review rating 4.0/5

Dk Couples - 08/01/2020 Confirmed reviews ALL

I knew what to expect, great staff, great location, tired hotel. Bathroom seriously needs updating

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Myra McKillop Operations Manager
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