Mercure Edinburgh City Princes Street Hotel 3 stars

Excellent 3 night stay, originally booked through itison deal but upgraded to superior room with balcony with excellent views of the castle. Breakfast was a lovely experience, staff were more than accommodating, breakfast was freshly made to order, excellent quality, the restaurant manager was very pleasant, nothing was a problem. Will definitely come back to stay here.

I didn’t enjoy the breakfast, the black pudding appeared tasteless and the fried egg, the yoke was solid and the white undercooked. I have left a Hugo boss men’s polo shirt and a ladies cerise summer dress in the wardrobe. I have rang a number of times to speak to someone as this should be placed in the lost property and I would like the items back but no one is answering the phone on option 0. I stayed on the 17 and 18 July 21 room 676. A response would be appreciated- thank you

The hotel staff were helpful. The carpet in the room was dirty, ie stains with the remnants of tomato seeds. The bedding was clean and the views were stunning. The COVID-19 restrictions meant that the room didactic get cleaned daily, although you could argue that it was more of a reason to clean daily as one of the ways the disease is spread is on surfaces.

Room was just as required. Reception staff were very helpful. Breakfast was excellent and wonderful view from the room.

Great location staff very welcoming breakfast was good but room was in need of some attention bit dated but bed and towels clean so iver all we enjoyed our stay

Nice room and bathroom and amazing to die for views from balcony. Hotel rooms seriously need air con urgently in this day and age. Room service to be served on proper plates with proper cutlery not cardboard and plastic (this has no relevance to covid and no one wants to pay this room service prices and not get proper crockery

Excellent

Enjoyed are stay all staff were lovely friendly and helpful

Had a great couple of days stay hotel excellent all staff very friendly and polite and helpful

We enjoyed our stay although due to the weather being very sunny the room was very hot a fan was provided which did help a bit and the dining room had air conditioning which was great

Had a lovely time

Hotel & staff etc was great. No Airconditioning was not great. If we did not have a balcony would not have been able to stay in the hotel as it was just to uncomfortable with no AC

Excellent staff, food delicious, comfortable bed, all very clean, beautiful dining room/lounge. Negatives.....room and bathroom a bit tired and generator noise meant that windows could not be opened during the night. Toilets on reception floor need upgrading.

We thoroughly enjoyed our stay, the staff were all so welcoming and helpful, and the location of the hotel is second to none.

The staff were very polite and hospitable, knew their job and were always happy to help. The hotel is old but clean and the rooms are relatively clean. I very much liked the location and enjoyed overall my stay at the Mercure hotel in Edinburgh