Mercure Edinburgh City Princes Street Hotel 3 stars

Location is excellent with wonderful castle and city view. Reception staff extremely polite. Room was supposed to be an upgrade but we were allocated a tired and dated older room. Note: policy of no alcohol as part of room service after 7.30pm, very limited menu also. Last restaurant booking 7pm. Again, limited bar style menu only. We were refused coffee after our hurried meal, at 7.50, as coffee machine had been switched off! Breakfast was very good, presuming you want full Scottish, restaurant has a panoramic city view above Princes Street. Pity no Xmas market this year as it would have been stunning. With a little more effort, the small number of guests that are coming through their doors could have been leaving with a far better impression. Room rate was at reduced price through 3rd party vendor, so overall not too bad. Covid risk management good. I'd stay again particularly for location but not at premium rates. As no on site parking, hotel offers reduced rates £13 for 24 hours, at nearby Omni car park. 5 minutes or so walk. For travellers coming in to the city, car park charges are exorbitant all over. The train station and bus stations are 5 minutes away from this hotel.

Very good

Nice quiet stay and lovely breakfast

Great stay felt completely safe with the COVID measures in place. Receptionist and restaurant staff exceptional. I have already rebooked

Reception check in was good .Nice friendly girl . Bar girl was the most surly girl I’ve ever experienced staying in a hotel .Asked for a wine glass and was asked “are you staying in hotel “ then when I said yes was asked “what room number”. Very strange . Did put a damper on my weekend stay .Stay in far superior hotels and never been asked those questions

Had a lovely stay at the hotel

Welcoming and relaxing

Room was ok, restaurant was awful as the staff could not speak English the young girl would not listen.

Birthday stay/xmas shopping Excellent room great views Edinburgh castle and gardens. Used bar service for room drinks. Didn’t use the restaurant. Staff friendly early check in. Great stay for overnite in Edinburgh

Only disapointment, they deep fry the breakfast

Great price considering Hotel Location. I only stayed one night & had to leave early for work purposes, so, didn't get the opportunity to sample breakfast. Enjoyable & comfortable stay.

We came for our wedding anniversary and the hotel kindly upgraded us to a beautiful room with a double balcony overlooking the castle. They also gifted us a bottle of prosecco which was very kind. Throughout the stay the staff were very helpful and nothing was too much trouble for them. Yes the decor is a little tired but to us that didn’t matter. Would definitely return

Great service and lovely rooms with views of the castle.

Given the current Covid situation, the breakfast and dining experience could be improved. A tea pot for example rather than a mug with a tea bag in it. Basics on the table to avoid having to ask or wait for items. For example milk, butter, spreads and other condiments. (Marmalade please) Other areas that aren’t being used could be dusted at least, also for all of our stay a piece of sausage from the floor remained on a partition for the duration of our stay. (might still be there)! A notice at the entrance stating that non residents are not allowed into the building may have prevented people looking for a table in the restaurant and avoided my 80yr old parents being asked to leave the hotel and go out into the heavy rain. They went home, and the family that came to social distance visit them (some who have not seen them this year) did not see them for the rest of that day. An email stating restrictions before arrival could be very helpful.

Firstly the positives: staff are amazing, the restaurant is beautiful and so modern. The food amazing and value for money even if we didn’t get half off the price. But the room is lacking a bit of that modern look. Chipped old furniture and a carpet that’s seen better days. But the room was clean and that’s the main thing. Squeaky bathtub and a constant flushing for 5 mins toilet - all things a plumber could fix in no time. But it wouldn’t stop me staying here again. The view was breathtaking.