Mercure Edinburgh City Princes Street Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 1,202 reviews

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ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200 meters from Edinburgh Waverley Station. Edinburgh Airport, just 6 miles away.

  • Nearby Edinburgh Castle and Scottish National Gallery

  • Scott's on Princes Street restaurant features local Scottish dishes with a modern twist.

  • Outstanding views of Princes street Gardens and the Old Town

Our accommodation(s)

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Hotel location

Mercure Edinburgh City Princes Street Hotel

Princes Street
United Kingdom

GPS:55.952573, -3.194425

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar


Scott's on Princes Street pairs excellent Scottish cuisine with a modern twist alongside warm and welcoming staff. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,202 reviews

TripAdvisor Rating  3.5/5  3,527 reviews


TripAdvisor rating 3.0/5

Joanne19562013 TripAdvisor review

We stayed here for 2 nights. The hotel is in a fantastic location. Our room was very small but clean. I thought the bathroom was dangerous. It was dangerous getting in and out of the shower. A strange noise came from the toilet every time it was flushed. Having said this I understand the hotel is undergoing a refurbishment and this can’t happen soon enough. The staff were fantastic and they were so helpful. The breakfast was amazing as was dinner at night. Overall our stay was pleasant but we won’t return until after the renovation is done.

Great stay.

Customer review rating 5.0/5

James F. Business - Confirmed reviews ALL


Dear James F., Thank you for your brief yet positive review! We're delighted to hear that you had a great stay and that your experience was wonderful. If you have any specific feedback or comments about what made your stay so enjoyable, please feel free to share. We always appreciate hearing from our guests and value your input. Thank you for choosing our establishment, and we look forward to welcoming you back for another wonderful stay in the future. Kind regards Anna Staniak Guest Services Manager Mercure Edinburgh City Princes Street Hotel


Customer review rating 2.0/5

Geoff Couples - Confirmed reviews ALL

the room was shabby although ‘prestige’….the internet was intermittent over the two days we stayed and very slow when it did work..we were misled over the ‘dinner’ combo we paid for. When we asked the waiter how they priced if we went off the menu he advised that we would pay the difference. In fact we paid both the £22 of the deal plus the item cost…so for, sea bass we paid £22 plus £21 i.e. £43 which frankly is a rip off?

Good stay

Customer review rating 5.0/5

Jane H. Friends - Confirmed reviews ALL

Great location friendly staff and comfortable accommodation.

Dear Jane H., Thank you for taking the time to leave us a brief but positive review! We're thrilled to hear that you had a good stay at our hotel and that you found several aspects of your visit enjoyable. Our central location is indeed a great asset, making it convenient for our guests to explore the area and access various amenities. We're also delighted to hear that our staff provided you with friendly service. Ensuring that our guests feel welcome and comfortable is a top priority for us. It's wonderful to know that you found your accommodation comfortable. We strive to create a cozy and relaxing environment for our guests, and we're pleased that it met your expectations. If you have any specific feedback or suggestions on how we can make your future stays even better, please feel free to share. We value your input and always aim to improve. Thank you for choosing our hotel, and we hope to have the pleasure of serving you again in the future. Kind regards Anna Staniak Guest Services Manager Mercure Edinburgh City Princes Street Hotel

Excellent location; appallingly run down

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

WiFi was not stable enough to be of any real use - this was so throughout the 4 nights (X 2 rooms) stay, despite daily complaints. The only explanation given was to cite the upcoming major renovation - this doesn’t help me when I have work zoom meetings with Asia every evening. Room: great balcony with amazing view (although several floor boards are broken and very dirty between the boards, underneath), but state of the room leaves so much to be desired - dirty carpet, bathroom hook broken, table lamp not working, fixed furniture doesn’t fit anymore - fixed side tables, on both sides, are several feet away from the bed, for example. Location cannot be beat though… but beware of the noise of the tram, train, and people (especially on Friday/Saturday nights), and if you have noisy neighbors as I did (loud chit chat as well as breaking out into song…at 2-3am, after a boozy night out, no doubt) for light sleepers - it was very hot with no air conditioning, necessitating leaving the window and balcony door open through the night. So, I’d you want peace and quiet, do not choose this hotel… but for being in the thick of shopping, dining, and short walk across to old town, this location cannot be beat. Despite the negatives outlined above, I look forward to the promised multi million pound renovation…and shall return for sure.

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Other web-users rate our hotel

  • 2,285 reviews 9.6/10 Location
  • 3,185 reviews 4.6/10 Room
  • 1,992 reviews 8.4/10 Service
  • 141 reviews 2.3/10 WiFi
  • 1,314 reviews 3.5/10 Comfort
  • 1,143 reviews 8.4/10 Breakfast
  • 1,060 reviews 2.2/10 Vibe
  • 894 reviews 4/10 Cleanliness

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