Mercure Edinburgh City Princes Street Hotel 3 stars

We were really disappointed with the superior room we booked (769). It really wasn't of the same standard as the room & bathroom showed in the images on the website. We've stayed with you at this hotel previously and besides the balcony the room itself really wasn't a step up from the rooms we've stayed in previously. Additional gripes: 1) the trouser press / iron in the room didn't work. 2) there were no power sockets close to the bed. Images of a superior room on the website show power sockets either side of the bed. 3) the bottom of the bathroom door was damaged. Missing paint / wood. 4) glass shelves in the bathroom were very loose and looked likely to fall down with any additional weight. 5) windows / door to the balcony was whistling all night due to the wind. All in all not what we were expecting from a superior room.

We were given great service by all staff impressed by upgrade to privilege room with brilliant view and comfortable bed ,tasty delicious breakfast all round satisfaction

Check in fine I upgraded the room to privilege

Awful,the room door across from ours banged the whole night,didn’t sleep at all

Love the view from the room, breakfast great and the view of Princes Street Gardens and surrounding area was excellent. Weather not so good so it was a bonus hotel central to all the major shops. Team members very friendly and helpful. Feel toilet could do with refurb but this in no way put us off. Would recommend if on weekend break as all tourist attractions within easy walking distance. Will be back,

I had purchased a itison voucher for me and husband for nights away to capital for our anniversary, we upgraded on arrival to supreme with balcony which was lovely for night away, food was lovely at the restaurant as this was included, although would have preferred more vegetarian choice and gluten free but that is personal preference. Only problems I found was guests smoking near entrace doors, the smell floated up to 1st floor and entrance to restaurant, maybe idea to ask guests not to do so as was very strong. Over lovely night away to capital.

Extremely small room I'm glai didn't take cat with a long tail.

Nice, amazing views

Good. We enjoyed it very much. The room was a bit squashed but cost.

Lovely reception area and dining area. One of our rooms was a twin bedded room with a terrible bathroom and situated next door to a cleaners cupboard which was used from 6.30 am with loads of noise and chatter. View from the room was dire. Our friends stayed in a triple room which was far better,

Breakfast was brilliant, worth the price. Location excellent so close to everywhere we wanted to be. However the bed was very uncomfortable, and walls very thin as we could hear conversations in the neighbouring rooms. Also we were woken every night at 6am by fire alarms going off intermittently for half an hour from the outside courtyard area. The bedroom was also extremely hot with no way to reduce the temperature

Enjoyed my stay, perfect location. Rooms could be doing with a refurbishment.

Good Well positioned.but the room for 3 family members had hardly any space between the end of the beds and the cabinets/ drawers. Rather squashed. Otherwise it was fine. Re-arrange the beds to make mre room. The breakfast was good, wide variety.

Only stayed for one night passing through but the room was in a horrible state. not been refurbed since its original install all the furniture is damaged. The bathroom was the worst part extremely old and the lino floor was not even stuck down and rippled up all around the edges. The water pressure was not much more than a dribble. Extremely dirty. The staff on the front desk had a fantastic attitude and very friendly too.

I knew what to expect, great staff, great location, tired hotel. Bathroom seriously needs updating