Mercure Edinburgh City Princes Street Hotel 3 stars

Always enjoy my stay at the Mercure Princes Street and have been staying at the hotel for a number of years. Was a bit disapointed with the service in the bar area of the hotel - tried twice to have drinks before heading out for the evening but ended up leaving without being served. Only one person behind the bar while a number of other staff buzzing around the bar/eating area yet no other staff member helped out at the bar. This was on a Friday/Saturday evening - I would have thought one of the busiest times when hotel would have made sure enough staff were available to serve drinks.

Amazing

fantastic room, excellent service. helpful staff,

Very enjoyable stay, breakfast excellent and the location was perfect for our trip. Staff were very welcoming and helpful.

I’ve stayed previously and our room was beautiful. This time the room and the bathroom were very dated. The view was of the rear of another building. When we escaped the awful view and went to the bar, the view was also non existent due to scaffolding ok over the front of the building. My son needed the toilet by reception, but came back out as there was no toilet paper and despite asking reception 3 times to replenish it and waiting 40 minutes, after a heated discussion with a man on reception, it was eventually replenished.

Dated room

Very small double room, tried to upgrade to a larger room, but none available.

The lift was broken on arrival, I thankfully can walk a little but it was very disappointing that whilst on the telephone no-one had mentioned it, knowing I was in a wheelchair. The toilet seat had a blood clot from a woman on the lid and the bed cover at the bottom had a dried blood stain. I removed it as my husband needed the toilet and wouldn't have gone if I hadn't. It's a serious error as it was blood, and it was a clot so had not dried. We then found a dried blood stain on the bed cover. I have emailed twice with a photograph of this but after a week have heard nothing back. The view was amazing and the restaurant was lovely with a nice breakfast. I didn't like that the gentleman on reception said we should have reported the problems immediately. We arrived at 5.30, I needed a rest due to my health, I rested and then slept in my clothes. We were there a very short time and were checking out on the morning so didn't want to waste any of our brief visit complaining. I'm very disappointed we have not had a response to my two emails as it isn't just a tired room etc that I was writing to you about.

The hotel was lovely friendly staff great location , breakfast was beautiful but the only complaint was the bed was far too hard.

We were in Edinburgh for a number of meetings and to meet up with friends. The hotel met our requirements and expectations. The location is excellent.

The staff was courtesy and the overall stay enjoyable.

It’s the second time i’ve stayed in the mercure staff pleasant and friendly location is ideal

wonderful location, especially wonderful staff (particularly in the restaurant) , wonderful food, just had the best time, just wish we had been able to stay for more than one night

The food was nice but the room needs decorating, we have pictures to prove how it was and how the carpet was stained, marks on walls. It was not nice. We have already emailed and complained but not heard anything yet.

Hotel badly in need of upgrade. room sizes an absolute disgrace. breakfast ok