Mercure Edinburgh City Princes Street Hotel

Mercure Edinburgh City Princes Street Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 1,269 reviews

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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200 meters from Edinburgh Waverley Station. Edinburgh Airport, just 6 miles away.

  • Nearby Edinburgh Castle and Scottish National Gallery

  • Scott's on Princes Street restaurant features local Scottish dishes with a modern twist.

  • Outstanding views of Princes street Gardens and the Old Town

ALLSAFE approved hotel

Hotel location

Mercure Edinburgh City Princes Street Hotel

Princes Street
EH2 2DG EDINBURGH
United Kingdom

GPS:55.952573, -3.194425

Telephone +44 131 342 1013

Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar

SCOTT'S ON PRINCES STREET

Scott's on Princes Street pairs excellent Scottish cuisine with a modern twist alongside warm and welcoming staff. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and many have views of Edinburgh Castle and Princes Street Gardens. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrad e to a spacious seventh-floor superior room with your own private balcony looking out towards Edinburgh's fortified hilltop castle.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,269 reviews

TripAdvisor Rating  3.5/5  3,429 reviews

Poor Value But Great Location

TripAdvisor rating 2.0/5

moley666 Business - TripAdvisor review

Small and shabby rooms. Great location and clean but definitely needs some love as taps hanging off sink and more scuffs than paint. Rooms aren’t in any way soundproof so you can hear everything from the surrounding rooms and they also have no air conditioning and are incredibly stuffy even in the middle of winter.

Poor value for money.

TripAdvisor rating 2.0/5

Jonathan H Couples - TripAdvisor review

Excellent reception staff, very helpful and knowledgeable about the area. Room very small, tired looking and noisy all night. Bathroom was just about adequate. Communal areas tired looking. Linen clean Hotel smelt of cannabis, which was a little disconcerting. Very poor value for money considering it was in excess of £200 for one night.

Porkiest most old fashioned bedroom

TripAdvisor rating 1.0/5

Road29996554336 Families - TripAdvisor review

This hotel is in the dark ages. I can’t believe they’re charging me £415 for a two night stay in a box room. The room looks like it hasn’t been touched since the 1960s. This hotel needs a complete overhaul or else removed from the Mercure brand which is normally somewhere I like a lot. Shocked

Dear Guest. Thank you for taking the time to tell us about your experience at the Mercure Edinburgh City Princes Street Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We understand some of the rooms require refreshing, I am pleased to confirm that we have a refurbishment planned for 2023. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind Regards.

Customer review rating 4.5/5

N B. E. Friends - Confirmed reviews ALL

Good no problems.

Dear Noreen E., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will certainly pass on your comments to the team to let them know what a great job they are doing! Especially the team members that excelled. Seeing their names on TrustYou/social media with such an accolade is a real boost to morale. We understand some of the rooms require refreshing. I am pleased to confirm that we have a refurbishment planned for 2023. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Guest Service Manager

Good value for money in a great location

Customer review rating 4.0/5

Anita J. Families - Confirmed reviews ALL

The reception staff at the hotel were excellent and the rooms more than adequate given the price paid. Mine was a single, and very well equipped with tea and coffee making facility, a hair dryer and an ironing board as standard. The decor was a bit tired and the bathroom basic, but it was clean and comfortable.

Dear Anita J., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially the housekeeping department. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very lucky to have such great team members here at Mercure Edinburgh City who all care passionately about providing fabulous service to our guests. We understand some of the rooms require refreshing however all our rooms should be clean and tidy to receive guests. I am pleased to confirm that we have a refurbishment planned for 2023. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Guest Service Manager

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Other web-users rate our hotel

  • 2,024 reviews 9.5/10 Location
  • 2,919 reviews 5/10 Room
  • 1,909 reviews 8.5/10 Service
  • 61 reviews 3.3/10 WiFi
  • 1,172 reviews 4/10 Comfort
  • 1,000 reviews 8.4/10 Breakfast
  • 883 reviews 4.6/10 Cleanliness
  • 841 reviews 2.5/10 Vibe

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