Mercure Edinburgh City Princes Street Hotel 3 stars

The Mercure on Princes Street in Edinburgh is well located and was ideal for us. There were one or two things that did take the shine off our stay though: Our room (262) smelt of cigarettes (evidence of which was in the gutter below our room window, approx 10 cigarette butts). We did get our room changed, but it's still not acceptable to present a room to a guest when it reeks like that. I appreciate that in these times of COVID-19, we have to make allowances, but in my opinion, the 50+ minutes that we had to wait for our food in Scott's restaurant was a bit excessive especially as the meal itself could only be described as 'ok' at best! To mitigate eating at Scott's for a second evening, we had a room service meal - I had a chicken Korma which didn't come with the mango chutney as was stated on the room service menu and my partner had a pizza which she said had a stale base (not freshly made). We have used the Mercure Dolphin in Southampton on two previous occasions and had far superior service as far as both room standards and food standards were concerned. Don't get me wrong - the staff at the Mercure in Edinburgh were fantastic and could not do enough to help us out, but I do feel that the issues we encountered on our most recent visit may well give us reason to re-think our plans for accomodation next time we go to Edinburgh (to see our daughter who is at University up there). Kindest regards. Mark R B. (mb…).

Noisy with the trams early morning. Small rooms, typical of UK hitels. Food was good.

We had a lovely overnight stay with dinner, fantastic location and the staff were 1st class.

We had a very enjoyable stay at this hotel. Location is perfect! Staff were very courteous and welcoming.

Walls are very thin so could hear both rooms on each side all night, rooms are very warm and uncomfortable with heating off and our room was very loud with the main road outside for trams etc, rooms very dated so lucky if your in one that isn’t

The room was nice and the staff were helpful, we had free breakfast included with the deal we got so it did live up to the standard of a free breakfast, however we never received our toast and the breakfast staff on the first morning never came over when I tried to get there attention, however I understand they may have been busy.

Hotel very organised for covid, lovely room, good breakfast, location very good

Helpful staff good breakfast

Excellent hotel spotlessly clean , all social distancing measures in place and adhered to . Staff were Friendly and helpful.

Although the stay and staff were pleasant, there was a complete lack of atmosphere in the bar and dining area. The rooms and corridors are clean but tired and in need of updating. The reception and dining area were cold because the street doors were not operating properly. That all said, I wouldn’t rule out returning to the Mecure for its location.

Hotel is tired and rooms are in dire need of a refresh. Put on the 2nd floor with a castle view which sounds nice but the street noise is terrible and I was awoken with a busker right below the window in the morning. Bring cups, teabags, milk and sugar because you only get enough for one cuppa and its paper cups. Location is excellent though and the reception staff are good so it's not all bad.

great staff great rooms one of the best hotels in edinburgh that good sending my freinds there for a break the food is great scotch pie you have to try it all in all amazing not to forget the view out on castle rooms

Great rooms overlooking the Castle. Very good service from bar and restaurant. Disappointed that paper cups were not provided for the second night

2 night stay in a fabulous location. Hotel staff very pleasant and helpful. Our room was adequate, but could do with a refurbishment to improve it. Breakfast was adequate, but a disposable or wipeable menu would have been useful to show all of the options available- we were only asked "Full Scottish breakfast?" and didn't realise there were other options.

Room was very basic and bland, expected better. Walls very thin, meaning the constant banging of other room doors keeps you awake as well as the heat in the room, even with the fan that was provided. Excellent service delivered from staff at check in/out.