Mercure Ayr Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 404 reviews

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Mercure Ayr Hotel - Image 1
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Dalblair Road, Ayr, KA7 1UG AYR, United Kingdom

Description

Hotel extras

  • Within two miles of Ayr station and Prestwick airport

  • Seven meeting rooms accommodating up to 200 guests

  • Overlooking the seafront, providing excellent coastal views

  • Central location in Ayr

Our accommodation(s)

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Hotel location

Mercure Ayr Hotel

Dalblair Road, Ayr
KA7 1UG AYR
United Kingdom

GPS:55.460657, -4.63166

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Unwind in the Brasserie, for a chat over coffee or meeting over an informal meal, this styled restaurant offers a selection of internationally inspired dishes. Quick snacks to three course meals and are complimented by a range of fine wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  404 reviews

Customer review rating 4.5/5

Darren P. Business - Confirmed reviews ALL

Nice clean hotel good breakfast

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kimd Regards Megan Wait Operations Manager

Customer review rating 3.5/5

Constantijn L. Business - Confirmed reviews ALL

Good location but hotel needs renovation, no toilet brush in the bathroom, outdated furnature, couches and chairs in the restaurant had stains. Missing a facility to drop off bigger trash like foodboxes. Every night some people just left them in a plastic back in the hallway. Couldn’t find on the website if there was a gym facility.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Alex Farrer Asst Manager

Customer review rating 4.0/5

Trevor S. Families - Confirmed reviews ALL

Slamming off doors every night lack of sleep

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your stay and sleep was disturbed by the doors. Please accept my apologies. Sincerely, Alex Farrer Asst Manager

Customer review rating 3.5/5

Jan B. V. Business - Confirmed reviews ALL

The hotel is okay for business trips but needs renovation because it is old. The windows are not shutting properly so when there is wind you hear the wind howling and there is a draft. The shower faucet is not easy to adjust.

Dear Jan B. V., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Megan Wait Operations Manager

Customer review rating 3.0/5

Paul H. Business - Confirmed reviews ALL

Staff were nice and helpful but hotel definitely needs refurbishing

Dear Paul H., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Megan Wait Operations Manager

Other web-users rate our hotel

  • 431 reviews 9.2/10 Location
  • 734 reviews 6.7/10 Room
  • 681 reviews 8.7/10 Service
  • 10 reviews 4.3/10 WiFi
  • 308 reviews 6.9/10 Cleanliness
  • 257 reviews 7.3/10 Breakfast
  • 175 reviews 4.8/10 Food
  • 148 reviews 5.6/10 Value

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