Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 610 reviews

Best price
guarantee
Mercure Chester Abbots Well Hotel - Image 1
Mercure Chester Abbots Well Hotel - Image 2
Mercure Chester Abbots Well Hotel - Image 3
Mercure Chester Abbots Well Hotel - Image 4
Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

Description

Hotel extras

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  610 reviews

TripAdvisor Rating  3.6/5  2,769 reviews

Customer review rating 4.0/5

Susan W. Friends - Confirmed reviews ALL

We stayed 3 nights and it was a very pleasant break. The hotel is well located and very comfortable. We found the staff very friendly especially Parag. The only thing I would suggest is the restaurant menu choices would be able to upgrade on menu when you have the meals inclusive, otherwise a excellent stay.

Dear Guest, Thank you for sharing your feedback following your very pleasant 3-night break with us! We are delighted to hear that you found the hotel well located and very comfortable. We are especially proud that you found the staff very friendly, and we will be sure to pass on your kind recognition to Parag. We have noted your valuable suggestion regarding the restaurant menu choices and the option to upgrade on the menu when staying on an inclusive package. This is excellent feedback that we will immediately discuss with our Food & Beverage Manager to see how we can offer greater flexibility and choice to our inclusive guests. Thank you for helping us make an excellent stay even better. We look forward to welcoming you back soon! Kind regards, Mercure Chester Abbots Well Hotel Team

Customer review rating 3.0/5

Anne T. Families - Confirmed reviews ALL

Bin hadn't been emptied when we arrived. Room wasn't cleaned on the 2nd day and we had to get coffee, milk etc from reception

Dear Guest, Thank you for bringing these serious housekeeping issues to our attention. Please accept our sincerest apologies for the unacceptable lapses in service during your stay. We are extremely concerned to hear that: The bin had not been emptied upon your arrival. Your room was not cleaned on the second day of your stay. You were forced to collect basic amenities like coffee and milk from reception. These failures indicate a breakdown in our standard operating procedures, and we deeply regret the inconvenience and frustration this caused. We are addressing this immediately with our Head of Housekeeping to review staffing, training, and accountability to ensure all rooms are meticulously prepared before check-in and serviced daily thereafter. We apologize that we failed to provide the essential level of cleanliness and service you expect and deserve. Kind regards, Mercure Chester Abbots Well Hotel Tea

Customer review rating 3.5/5

Mandy W. Couples - Confirmed reviews ALL

Lovely people and food was great ,bar food was great too , the only thing needs sorting is the corridor floors were awful , they made such a noise when walking along ,also no lift to second floor would be incredible 😀

Dear Guest, Thank you for sharing your feedback following your recent stay. We are absolutely delighted to hear such positive comments! It's wonderful that you found our team to be lovely people and that the food was great, including the bar food. We pride ourselves on both our hospitality and our dining options. However, we sincerely apologize for the issues regarding the building's infrastructure. We are very concerned to read that the corridor floors were awful and created a significant noise disturbance when people walked along them. We understand how severely this can impact the peacefulness of your stay, and we are actively investigating solutions to dampen this noise, as this has been a recurring point of feedback. We also note your valuable suggestion regarding the lack of a lift to the second floor. We understand that this presents accessibility challenges for many of our guests, and we are continuously reviewing our property investment plans to address major infrastructure updates like this. Thank you for helping us highlight what we do well and where we must focus our improvements. We hope to welcome you back to Mercure Chester Abbots Well Hotel soon. Kind regards, Mercure Chester Abbots Well Hotel Team

Customer review rating 3.5/5

Helen L. Families - Confirmed reviews ALL

Our stay was pleasant, but the rooms are a little tired, especially the bathrooms. But it was quiet, and the staff were extremely helpful.

Dear Guest, Thank you for sharing your feedback following your stay. We are very pleased to hear that your stay was pleasant, that you found the room quiet, and that our staff were extremely helpful. Providing a restful environment and attentive service are top priorities for us, and we are glad we succeeded in these areas. We have noted your comment that the rooms, particularly the bathrooms, are a little tired. Please accept our apologies for this. We are actively planning refurbishment projects and your feedback helps us prioritize the most urgent areas for modernization. We hope to welcome you back to Mercure Chester Abbots Well Hotel soon, and we aim to provide you with an updated experience. Kind regards, Mercure Chester Abbots Well Hotel Team

Customer review rating 1.5/5

Tony E. Couples - Confirmed reviews ALL

On arrival in our room number 132 it was very cold as the window was wide open and the curtain broken, also we could hear the noise of a generator or an external fan all night which resulted in a very disturbed sleep. Breakfast was not the best, obviously mass cooked resulting in dried up eggs and bacon and black pudding too hard to cut. One positive and complimentary thing, Richard the night porter was a credit to the hotel, managing the reception and bar.

Dear Guest, Thank you for providing us with feedback following your recent stay in Room 132. We are extremely sorry to read about the multiple significant issues that negatively impacted your experience and resulted in a very disturbed night's sleep. Please accept our sincerest apologies for the room being very cold upon arrival due to an open window and broken curtain, as well as the continuous noise from a generator or external fan throughout the night. These are unacceptable defects, and we are urgently investigating the source of the noise and having our maintenance team immediately repair the curtain and window seal in Room 132. We are equally disappointed to hear that your breakfast experience was subpar, with items like the eggs, bacon, and black pudding being dried up or too hard. This suggests a failure in our mass cooking and holding methods, which does not meet the standard we set for a satisfying morning meal. We are reviewing our buffet preparation and food holding practices with our kitchen team immediately. On a positive note, we are delighted that you found Richard the night porter to be a credit to the hotel for managing both the reception and the bar so effectively. We will ensure this high praise is passed on to Richard, as recognition for excellent service is highly valued. We regret that these issues marred your stay. We value your feedback and hope you will give us another opportunity to provide you with a quiet, warm, and comfortable experience. Kind regards, Mercure Chester Abbots Well Hotel Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 721 reviews 9.3/10 Location
  • 1,752 reviews 5.4/10 Room
  • 1,825 reviews 8.4/10 Service
  • 17 reviews 6.3/10 WiFi
  • 851 reviews 5/10 Comfort
  • 729 reviews 8.4/10 Breakfast
  • 727 reviews 5.6/10 Cleanliness
  • 565 reviews 5.3/10 Amenities

Powered by Trustyou

Our other establishments nearby

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.