Mercure Chester Abbots Well Hotel

Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 3.6/5 528 reviews

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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Discounted tickets available for Chester Zoo

  • Wedding facilities capable of accommodating 200 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

  • CHESTER:  CHESTER

  • By plane

    LIVERPOOL J LENNON At 40.23km / 25 miles

  • By train

    CHESTER At 3.38km / 2.1 miles

GPS:53.185516, -2.848045

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our accommodation(s)

All bedrooms feature an HD LED TV and complimentary high speed WiFi. Most rooms offer views of the hotel courtyard and there is a choice of interconnecting rooms for families.In privilege and superior rooms you'll enjoy a Nespresso coffee machine, ne wspaper, robe and slippers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  528 reviews

TripAdvisor Rating  3.5/5  2,374 reviews

Customer review rating 3.0/5

Pj Families - Confirmed reviews ALL

We had 4 rooms, 1 room was ok. 2 smelt of paint fumes, and didn’t have any power in the sockets so couldn’t put the air con on or charge a phone. The family room was really hot, and the air con barely worked, whilst this room had wallpaper falling off the walls. This room certainly needed decorating! Not something you expect when your paying over £120 for the night!!

Hi Paul, Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You may realise that we are currently in the process of refreshing all our bedrooms so I really hope we can welcome you back again in the future in order to restore your faith in us. When you are next in the area, please contact me directly and I will ensure your requirements are dealt with personally. Kindest regards, , Richard General Manager

Hospitality at its finest

Customer review rating 5.0/5

Hazel H. Business - Confirmed reviews ALL

Whilst the hotel is undergoing some much needed TLC the team are exceptional in giving high levels of service.

Hi Hazel, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel, thanks so much for taking the time to review your experience. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard General Manager

Poor quality

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Rooms given on different floors to our family group, staff member was unhelpful and dishonest about a conversation had the day before on the phone. Lack of choice at breakfast - no vegetarian options as standard for cooked, no meats/cheese as advertised, limited cereal selection. Dead flowers on brasserie tables. Breakfast staff never cleared away any dirty plates from tables. Rooms are tired. Room very hot and the fan is the room was too noisy to have on at night. All in all, a disappointing stay.

Hi Rosie, Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard General Manager

Well located

Customer review rating 4.0/5

John N. Families - Confirmed reviews ALL

Good room. Restaurant food excellent. Only problem rooms too warm. Fan was useless Leisure facilities good as well

Hi John, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard General Manager

Relaxing stay

TripAdvisor rating 4.0/5

Joanabergc TripAdvisor review

We had a relaxing stay. The staff were friendly and attentive. The hotel was older in style than most we have stayed in but we thought it was perfect for us. There was plenty of choice at breakfast too.

Hi Joanabergc, Thanks so much for your positive feedback, I am really pleased you enjoyed your time with us and very much hope we are able to welcome you back again soon. Regards, Richard General Manager

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Other web-users rate our hotel

  • 513 reviews 9.1/10 Location
  • 1,380 reviews 3.9/10 Room
  • 1,094 reviews 7.6/10 Service
  • 10 reviews 5.8/10 WiFi
  • 638 reviews 3.3/10 Cleanliness
  • 600 reviews 4.4/10 Comfort
  • 573 reviews 7.9/10 Breakfast
  • 553 reviews 3.5/10 Amenities

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