Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 716 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  716 reviews

TripAdvisor Rating  3.5/5  2,654 reviews

Good base from which to explore Chester and surrounding attractions.

TripAdvisor rating 4.0/5

Trish P Friends getaway - TripAdvisor review

Rooms clean but basic. Not much hanging or storage space. Staff friendly and helpful. Situated outside Chester centre but close to a park and ride from which there was a bus every 20 mins. Plenty parking at hotel. Breakfast good selection of hot and cold items.

Hi Trish, Thank you for reviewing your recent stay with us in Chester and thank you for telling us how it could have been improved too. I really hope we are able to welcome you back again in the future. Regards, Richard & all the team

Not great

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Firstly the staff are lovely especially the receptionist but unfortunately the room we stayed in wasn't very clean there was no remote for the Aircon/heating system which I did ask for one as I was freezing the whole time, several times we had to take a cold shower as the boiler kept breaking which isn't ideal when you have kids, the water pressure so so poor, the corridors smelt damp was not pleasant at all. I wouldn't say this is a 4* hotel it's in serious need of updates. With having kids unfortunately I wouldn't stay here again and it certainly wasn't worth what we payed. Breakfast was good but not alot of choice

Suite is lovely, classic room not good.

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Room too hot, had to keep window open but faced motorway so too noisy. broken fan, phone didn’t work. Asked to change rooms-sat in bar for 25 minutes but receptionist too busy to sort this and we had a dinner booking so couldn’t wait any longer for this to happen. They changed the fan, left the broken one. Wouldn’t recommend- we had a suite last time, this was a classic room. Won’t be returning. Breakfast is good.

New , clean , and decent

TripAdvisor rating 5.0/5

ShaunUK1980 TripAdvisor review

A brand new hotel so can’t really fault this place , it’s smart modern and in the summer would be a decent little break , the breakfast was a bit chaotic and bland but as a hotel chain it’s the normal expected brekkie, My negative is the parking charge £15 for a paying guest is a bit much ! And that’s if there is a space , it’s tiny , but all in all was nice

Hi Shaun, Thank you for sharing your feedback, I am so pleased you enjoyed your stay with us and thank you for telling us how your stay could have been improved. Parking is free for guests so long as you register your vehicle on arrival at reception. I really hope we are able to welcome you back again in the future. Regards, Richard & all the team

Friendly staff and comfortable room

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Hassle free!

Hi Neil, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

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Other web-users rate our hotel

  • 609 reviews 9.3/10 Location
  • 1,502 reviews 5.7/10 Room
  • 1,490 reviews 8.6/10 Service
  • 22 reviews 6.3/10 WiFi
  • 696 reviews 5.5/10 Comfort
  • 656 reviews 6.2/10 Cleanliness
  • 628 reviews 8.4/10 Breakfast
  • 622 reviews 5.5/10 Food

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