Mercure Liverpool Atlantic Tower Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 1,619 reviews

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Description

Hotel extras

  • Central location, with plenty of nearby transport links

  • Skyline views of Liverpool from the Vue Bar and Terrace

  • Vista Restaurant offers a choice of international cuisine

  • Nearby Albert Dock, Liverpool One and The Cavern Club

  • 10 dedicated meeting rooms accommodating up to 150 guests

Our accommodation(s)

Hotel location

Mercure Liverpool Atlantic Tower Hotel

Chapel Street
L3 9AG LIVERPOOL
United Kingdom

GPS:53.407618, -2.995191

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

VISTA RESTAURANT

Vista Restaurant offers stunning views overlooking the Royal Liver Building and River Mersey. The restaurant serves a selection of British classics and international dishes with a selection of drinks and wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,619 reviews

TripAdvisor Rating  4.0/5  3,967 reviews

Great staff

TripAdvisor rating 4.0/5

Travellingtu Couples - TripAdvisor review

First off, shout out to Kekia the receptionist , who , along with every other member of staff we interacted with , deserve recognition for their outstanding service . Check in was fast and friendly, with everything explained straightforward The room was basic.... Mattress was very poor tbh but clean

Nothing great

TripAdvisor rating 2.0/5

lillauz Couples - TripAdvisor review

We stayed here in 6th April. In arrival we were greeted and up graded for free we also added breakfast to our stay at a charge. The room was clean and comfortable. Only 1 cup was in the room so had to wait for a cuppa, not a problem. The soap dispenser didn’t work in the shower also not a big problem. When we went down for breakfast the next day the service was poor to say the very least, Ordered eggs to be delivered to the table waited over 35 mins for the remainder of breakfast to come from the kitchen my eggs were sat in the table cold while I waited for the buffet breakfast to be replenished . Me and my husband ate separately due to no food availability. Many people complained and the staff looked stressed and upset. I requested a refund on the breakfast from reception. I went through a complaint with one member of staff to be passed onto another senior member of staff to be given the refund. The refund was not issued as we had to go through a complaints procedure. I don’t like to complain but the service was poor and a refund in the breakfast was the very least I expected . Sort it out!!! According to other guests it had been a reoccurring problem for there stay

First time to Liverpool, fantasitc location, hotel average

TripAdvisor rating 3.0/5

trich99 TripAdvisor review

Visited Liverpool with a group of friends, booked via Travel Zoo at supposed discount on five privileged rooms. Fantastic location. Varying responses from staff at different times, firstly before arriving I asked if hotel had a carpark and was told no, on arrival having parked at a local carpark we were told the hotel car park was just around the corner. Between us our rooms had different service, some had a nice view, some of office block, some were quiet and some were not quiet, some had coffee / tea / biscuits / robes / slippers some did not, even though we requested several times some rooms were restocked and cleaned, some were not. Our room was definitely not sound proofed, when the guests in the room next to us came back in the night I thought they had come into our room we could hear every words, cough, sneeze etc. The doors bang loudly on closing. Next door seemed to have put their air-con unit on the second day and it sounded like an aircraft taking off in our room. A quick request to reception and someone came up to turn it off. I wouldn't want to stay here in height of summer if you needed your aircon units switched on, the noise was deafening. The room was large on a corner, bed was comfortable, the shower room was small. The breakfast was help yourself buffet, food all a good standard.

Dear trich99, Thank you for your review and valued feedback, much appreciated. Kind regards

Well located

Customer review rating 3.5/5

Ashley Friends - Confirmed reviews ALL

Was looking for a confortable hotel within walking distance of city centre.

Dear Ashley P., We very much appreciate your comments regarding your stay at the Mercure Liverpool Atlantic Tower Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards

Great location with lovely views over the Mersey and day access to the waterfront.

TripAdvisor rating 5.0/5

Christopher E TripAdvisor review

Very friendly and helpful staff including Robyn, Ella, Martin and Shirley in the bar. We only had a short stay but we will return. Great room with lovely view over the Mersey. Our very friendly Golden Retriever was made very welcome too.Good location for exploring the waterfront.

Dear 628christophere, W e are delighted you had a great stay, the team will be delighted to see their names in your review, we do hope to see you again soon. Kind regards

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Other web-users rate our hotel

  • 2,034 reviews 9.3/10 Location
  • 3,305 reviews 5.9/10 Room
  • 2,128 reviews 8.1/10 Service
  • 14 reviews 7.4/10 WiFi
  • 1,410 reviews 4.6/10 Comfort
  • 1,304 reviews 4/10 Cleanliness
  • 1,125 reviews 6.1/10 Breakfast
  • 1,092 reviews 2.9/10 Amenities

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