Customer review rating 4.2/5 5,545 reviews
ALLSAFE approved hotel
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Central location, with plenty of nearby transport links
Skyline views of Liverpool from the Vue Bar and Terrace
Vista Restaurant offers a choice of international cuisine
Nearby Albert Dock, Liverpool One and The Cavern Club
10 dedicated meeting rooms accommodating up to 150 guests
Check-in from 15h00
Check out up to 11h00
Privilege rooms are more spacious, with king sized beds and include enhanced toiletries, slippers and robes. Ensuite bathroom, hairdryer, flat screen TV with freeview, tea and coffee making facilities and bottled water. Classic Double rooms have a double bed, ensuite bathroom, hairdryer, flat screen TV with freeview, tea and coffee making facilities, iron and ironing board and in room safe.
Classic Double Bedroom
Classic Twin Bedroom
Superior Room with 1 Double Bed
Superior Family RoomNon contractual photo
Number of meeting rooms: 9
Maximum size: 116 m²
Maximum capacity: 150 people
Maximum banquet capacity: 150 people
100% genuine reviews from our guestsFind out more
Cheryl Families - 08/06/2021 Confirmed reviews ALL
No complaints about your facilities, but the taxi I asked to be ordered from front desk failed to turn up. (Was it ordered?). By the time I’d sourced another & with the many road works I’d missed my train home. Maybe not the hotel’s fault, but it was a stressful experience that’ll stay in my memory a long time.
Sealed rooms - stifling.
A D. Couples - 08/06/2021 Confirmed reviews ALL
The room itself was great with a fantastic view. However, the lack of ventilation was not good. What really wound me up was when booking the hotel, the booker kept me on the phone for 15 minutes, waffling and repeating himself. I later discovered that the call cost me £12.00. what a rip off.
Claire Couples - 08/06/2021 Confirmed reviews ALL
I paid extra for a superior room and the room I got was very disappointing. It was a basic room, I basically paid an extra £30 a night for nothing. The room and bathroom was dirty. I’m more disappointed because I could of stayed in a lot better hotel for the money I paid. As of breakfast that was also disappointing for the price we paid, the full English selection was cold and dry. I can honestly say I will not be staying at this hotel again, I would rather stay at a travel lodge or holiday in for half the price.
Staff and Room lovely, shame about other guests
Victoria Couples - 08/06/2021 Confirmed reviews ALL
Staff on reception were lovely and the room was very nice. However there were only two normal tea bags so we needed to ask for more. No soon as we checked in, we had two other guests trying to access our room as they had also been allocated the same room. We then had a complete nightmare at midnight with our "neighbours" shouting, swearing, smashing things. I had to call reception, they were given a warning, no one then came back up to check and the noise continued. Threats were then made and I had to call again to reception. In between him being asked to leave and reception calling the police he smashed the property, he shouted, he swore, he banged on doors and then was arrested by the police. This went on until gone 03:00. There was then blood on the carpet when we went out for breakfast the next morning. This was our first break since lockdown and was not the fun, relaxing time we had had planned.
Nice Hotel Bad Communication
Andrew D. Families - 08/06/2021 Confirmed reviews ALL
We had problems with the booking of our rooms and were not provided with the rooms we paid for and requested. It seems it's more important to arrive early than the make requests well in advance.
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At 502 m
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