Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 606 reviews

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Mercure Chester Abbots Well Hotel - Image 1
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Mercure Chester Abbots Well Hotel - Image 4
Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

Description

Hotel extras

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  606 reviews

TripAdvisor Rating  3.6/5  2,775 reviews

We will come back

TripAdvisor rating 5.0/5

David H TripAdvisor review

We recently stayed at this hotel and overall had a very pleasant experience. From the moment I arrived, I felt welcomed by the warm and professional attitude of the staff. Every team member I interacted with was polite, approachable, and genuinely keen to help, which made a noticeable difference to my stay. The hotel itself is well maintained and has a comfortable, inviting atmosphere. The room was clean, tidy, and thoughtfully arranged, offering everything needed for a relaxing visit. The bed was comfortable, and the room provided a quiet environment that allowed for a good night’s rest. Housekeeping clearly takes pride in their work, as cleanliness was consistent throughout the property. Public areas were also well presented, creating a nice space to relax or move through without feeling rushed or crowded. The overall ambience of the hotel was calm and welcoming, making it easy to unwind. What truly stood out, however, was the friendliness and attentiveness of the staff. Their positive attitude and willingness to assist at all times really enhanced the experience and left a lasting impression. I would happily recommend this hotel to others and would certainly consider staying again in the future.

Dear David H, Thank you for taking the time to share your experience at Mercure Chester Abbots Well Hotel. We are delighted to hear that your stay was enjoyable and that our team made a positive impact on your visit. Your kind words about our staff's warm and professional demeanor are truly appreciated, and we will certainly pass on your compliments to them. We are pleased that you found our hotel well maintained and that your accommodations met your expectations for comfort and cleanliness. It is our goal to provide a relaxing atmosphere for all guests, and we are glad to know that you felt this during your stay. Your recommendation means a lot to us, and we look forward to welcoming you back for another pleasant experience in the future. Best regards, Mercure Chester Abbots Well Hotel

Lovely stay

TripAdvisor rating 5.0/5

Marcus H TripAdvisor review

I recently stayed at this hotel and had a very pleasant experience overall. The hotel itself is lovely, well maintained, and offers a warm and welcoming atmosphere from the moment you arrive. The common areas are clean and comfortable, and the overall ambience makes it a relaxing place to stay. What truly stood out during my visit was the staff. Every member of the team I encountered was friendly, professional, and genuinely helpful. From check-in to departure, the staff went out of their way to ensure everything was smooth and comfortable. Their positive attitude and willingness to help really made a difference and added a personal touch to the stay. The room was clean, comfortable, and well presented, providing everything needed for a relaxing stay. It was clear that attention had been given to maintaining good standards of cleanliness and comfort. The facilities were also well organised and easy to access.

Dear Marcus H, Thank you for taking the time to share your experience at Mercure Chester Abbots Well Hotel. We are delighted to hear that you had a pleasant stay and that our welcoming atmosphere contributed positively to your visit. It is encouraging to know that our staff made a significant impact on your experience with their professionalism and helpfulness, as we take pride in delivering exceptional service. We also appreciate your feedback regarding the cleanliness and presentation of your room, as well as the accessibility of our facilities. Such observations motivate us to maintain our high standards and provide our guests with a comfortable and enjoyable environment. Thank you once again for your kind words. We look forward to welcoming you back in the future. Best regards, Mercure Chester Abbots Well Hotel

Customer review rating 5.0/5

Chloe A. Couples - Confirmed reviews ALL

We come here often and are never disappointed! The rooms are great, the spa is absolutely amazing and so is the food and service. 10/10 xx

Dear Guest, Welcome back! It is such a pleasure to hear from one of our frequent visitors. Thank you for your continued loyalty and for taking the time to share such a glowing review. We are thrilled to know that we consistently meet your expectations and that you are "never disappointed" when you stay with us. Why You Love Staying With Us: The Rooms: We are glad you find them great every time you visit! Consistency is key for our housekeeping team. The Spa: It is wonderful to hear that our spa remains "absolutely amazing" in your eyes. It truly is the heart of our relaxation experience. Dining & Service: Our kitchen and front-of-house teams work closely together to ensure the food and service are top-notch, so your praise means a lot to them. There is no higher compliment than a returning guest who feels at home with us. We can’t wait to welcome you back for your next "undisappointed" visit to the Mercure Chester Abbots Well Hotel! Kind regards, Mercure Chester Abbots Well Hotel Team

Customer review rating 2.0/5

Paul C. Couples - Confirmed reviews ALL

Dogs barking in the bar, during the night (corridor) and at breakfast was a real put off, which was a shame as the staff were really friendly.

Dear Guest, Thank you for providing your feedback. We are sincerely sorry that your stay was disrupted by noise, as we understand how important a peaceful environment is for a relaxing break. While we are a dog-friendly hotel and love welcoming four-legged guests, we have clear expectations that pet owners remain mindful of other guests' comfort. We are very sorry that the barking in the bar, corridors at night, and during breakfast was a "real put off." It is particularly disappointing to hear that this impacted your sleep and your dining experience. We will be reviewing our pet policy and the way our on-site teams manage noise disturbances to ensure that the balance between our pet-friendly status and the comfort of all our guests is maintained. On a positive note, we are glad to hear that our staff were really friendly despite these issues. We will be sure to pass your kind words on to the team. We hope you might consider staying with us again so we can provide you with the quiet, relaxing experience you expected. Kind regards, Mercure Chester Abbots Well Hotel Team

Customer review rating 1.0/5

Colin P. Couples - Confirmed reviews ALL

Upon arriving for check-in at approximately 10pm, we discovered that the hotel’s 24-hour room service, advertised in the app and on the room leaflet, was not operational. When questioned, the response was a typo error. How is it even possible?what was it supposed to be? 2-hour room service? 12-hour room service or which is it? This misinformation left us starved for the remainder of the night.

Dear Colin P., Thank you for sharing your concerns regarding your recent stay. I sincerely apologize for the confusion surrounding the room service availability. I understand how disappointing it can be when expectations are not met, especially after a long journey. I assure you that we strive for accuracy in our communications, and I appreciate your feedback, which will be reviewed to prevent similar issues in the future. Your experience is important to us, and I hope you will consider staying with us again. Goodbye, Mercure Chester Abbots Well Hotel

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Other web-users rate our hotel

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  • 744 reviews 5.8/10 Cleanliness
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  • 570 reviews 5.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.