Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 617 reviews

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Mercure Chester Abbots Well Hotel - Image 1
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Mercure Chester Abbots Well Hotel - Image 4
Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

Description

Hotel extras

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  617 reviews

TripAdvisor Rating  3.6/5  2,778 reviews

Lovely staff

TripAdvisor rating 5.0/5

525charlottej TripAdvisor review

I had a lovely stay here recently, thank you. Wonderful staff. Leisure team lovely, all very welcoming. Will be back again!

Dear Guest, Thank you so much for your kind words. We’re delighted to hear you had a lovely stay and that our staff, including the leisure team, made you feel so welcome. Your feedback means a great deal to us, and we look forward to welcoming you back again soon Warm Regards, Mercure Chester.

Appalling

TripAdvisor rating 1.0/5

Libby E TripAdvisor review

Me and my partner checked into this hotel this evening, we went for a swim as soon as we got in shortly after we arrived to our room we notice blood on the sheets after I had already sat on them after further inspection I found a dirty thong just hanging out on the floor under the bed, I pick this up not realising what it is. Me and my parter are reasonable people and they offered us a new room, we were polite about this only to find out the room stank of cigarettes. We decide not to stay the night and head down to reception to find the general manager accusing me that it was my mess so he can not offer compensation which is not on, this is a safety and extreme biohazard. We were told that these room undergo a 3 person inspection which is very surprising to hear that 3 people have missed the basic health and safety standards of both rooms. I advise you don’t waste your money.

Dear libbye463, Thank you for your review. We take all reports relating to cleanliness, safety, and guest experience seriously and conducted a full internal review of this matter at the time it was raised. According to our records and staff reports, the guests occupied the original room for approximately four hours before any concerns were brought to our attention. During this period, the room was in the guests’ sole possession and control, with multiple exits and re-entries recorded. Prior to check-in, the room had passed our standard pre-arrival housekeeping procedures, which include documented inspections. Once the concerns were reported, our team responded promptly and offered an alternative room as a goodwill gesture, despite there being no objective evidence at that stage to indicate that the reported condition existed prior to occupancy. The replacement room was declined due to a reported odor of cigarette smoke. It is relevant to note that the guest confirmed they are a smoker, which made it difficult to independently verify the source or timing of the odor. Throughout the interaction, our staff remained professional and made reasonable efforts to resolve the situation. Subsequent requests were made for increasing levels of compensation; however, these could not be supported by verified findings or inspection records. In accordance with company policy, compensation cannot be offered where responsibility cannot be reasonably or objectively established. The decision to leave the property was made by the guests themselves. At no point were they asked to depart, nor were they refused assistance. We remain confident that our team followed appropriate procedures and acted in good faith to address the situation in a fair and proportionate manner. We stand by our housekeeping standards, inspection processes, and staff conduct. While we are always open to addressing genuine concerns, we must ensure that all outcomes are based on factual information, documented procedures, and the consistent application of policy. Best Wishes, Kshitijj Arora

Customer review rating 4.0/5

Peter W. Couples - Confirmed reviews ALL

Taps and toilet bowl were loose.

Dear Peter, We appreciate you letting us know. We apologize for the inconvenience with the taps and toilet bowl, and our team has taken care of this to prevent it from happening again. Thank you for helping us improve our service. Kind Regards, Mercure Chester.

Customer review rating 5.0/5

Anthony S. Couples - Confirmed reviews ALL

SERVICE SECOND TO NONE AS EXPERIENCE IN FRANCE & PORTUGAL

Dear Anthony, Thank you very much for taking the time to share such wonderful feedback. We are truly delighted to hear that you found our service second to none and comparable to your experiences in France and Portugal. That is a huge compliment to our team, who work hard every day to provide a high standard of service and ensure our guests feel welcomed and well looked after. Your kind words mean a great deal to us and motivate us to continue delivering the best possible experience. We sincerely appreciate your support and hope to have the pleasure of welcoming you back again in the near future. Warm Regards, Mercure Chester.

Customer review rating 5.0/5

Gary B. Families - Confirmed reviews ALL

All staff were polite and helpful. Will definitely staff there again when we next visit Chester

Dear Gary, We are glad to hear that you enjoyed your stay and the staff had made a positive impact while you were here. Thank you for the great review of our hotel! Hope to see you again very soon. Sincerely, Mercure Chester.

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Other web-users rate our hotel

  • 743 reviews 9.2/10 Location
  • 1,799 reviews 5.6/10 Room
  • 1,885 reviews 8.5/10 Service
  • 15 reviews 6.7/10 WiFi
  • 865 reviews 5.2/10 Comfort
  • 762 reviews 6.1/10 Cleanliness
  • 731 reviews 8.4/10 Breakfast
  • 570 reviews 5.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.