Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 609 reviews

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Mercure Chester Abbots Well Hotel - Image 1
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Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

Description

Hotel extras

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  609 reviews

TripAdvisor Rating  3.6/5  2,773 reviews

Customer review rating 2.0/5

Paul C. Couples - Confirmed reviews ALL

Dogs barking in the bar, during the night (corridor) and at breakfast was a real put off, which was a shame as the staff were really friendly.

Dear Guest, Thank you for providing your feedback. We are sincerely sorry that your stay was disrupted by noise, as we understand how important a peaceful environment is for a relaxing break. While we are a dog-friendly hotel and love welcoming four-legged guests, we have clear expectations that pet owners remain mindful of other guests' comfort. We are very sorry that the barking in the bar, corridors at night, and during breakfast was a "real put off." It is particularly disappointing to hear that this impacted your sleep and your dining experience. We will be reviewing our pet policy and the way our on-site teams manage noise disturbances to ensure that the balance between our pet-friendly status and the comfort of all our guests is maintained. On a positive note, we are glad to hear that our staff were really friendly despite these issues. We will be sure to pass your kind words on to the team. We hope you might consider staying with us again so we can provide you with the quiet, relaxing experience you expected. Kind regards, Mercure Chester Abbots Well Hotel Team

Customer review rating 1.0/5

Colin P. Couples - Confirmed reviews ALL

Upon arriving for check-in at approximately 10pm, we discovered that the hotel’s 24-hour room service, advertised in the app and on the room leaflet, was not operational. When questioned, the response was a typo error. How is it even possible?what was it supposed to be? 2-hour room service? 12-hour room service or which is it? This misinformation left us starved for the remainder of the night.

Dear Colin P., Thank you for sharing your concerns regarding your recent stay. I sincerely apologize for the confusion surrounding the room service availability. I understand how disappointing it can be when expectations are not met, especially after a long journey. I assure you that we strive for accuracy in our communications, and I appreciate your feedback, which will be reviewed to prevent similar issues in the future. Your experience is important to us, and I hope you will consider staying with us again. Goodbye, Mercure Chester Abbots Well Hotel

Customer review rating 4.0/5

Ryan S. Couples - Confirmed reviews ALL

The room itself was comfortable if a little impersonal, the decor and bathroom definitely needs some attention. The food was good and the staff were all lovely and friendly.

Dear Guest, Thank you for sharing your thoughts regarding your recent stay. We are delighted to hear that our lovely and friendly staff made such a positive impression on you and that you found the food to be good. It is always rewarding for our team to know their efforts are appreciated. However, we value your constructive feedback regarding the accommodation: Room Comfort: We are glad the room was comfortable, though we have noted your comment about it feeling a little impersonal. We aim to create a warm, welcoming atmosphere and will look into ways to add more character to our guest spaces. Condition & Decor: We appreciate you highlighting that the decor and bathroom definitely need attention. Your feedback is essential as we prioritise areas for maintenance and future refurbishment to ensure our facilities meet the standards our guests expect. We will share your comments with our management and maintenance teams to ensure these points are addressed. We hope to have the opportunity to welcome you back in the future to provide an even better experience. Kind regards, Mercure Chester Abbots Well Hotel Team

🚨 SERIOUS SAFETY BREACH – MERCURE CHESTER ABBOTS WELL HOTEL 🚨

TripAdvisor rating 1.0/5

libbyk465 TripAdvisor review

If I could give this hotel minus stars, I would. I stayed at this hotel on Friday 12th December while attending a Christmas event in Chester. What occurred during my stay was extremely distressing and has left me feeling unsafe. I left the hotel at approximately 7:30pm. When I returned later that evening, it was clear that someone had entered my room and stolen three designer items (including bags they had seen me arrive with), cash, and my bank cards. My personal belongings had also been removed and emptied across the bed, clearly indicating the room had been searched. When I immediately reported this to the staff member on duty, I was extremely upset and in distress. The response I received was simply “I don’t know how that has happened”. There was no empathy, no reassurance, and no apology. I returned to my room, however no staff member came to check the room, ask questions, or assess the situation. When I asked if I could change rooms due to feeling unsafe, I was told there were no rooms available, with no further support or alternatives offered. At 3am, due to feeling unsafe, I checked myself out of the hotel. During this interaction, I was asked “remind me what room again”, followed by “ok love”. Again, there was no apology, no concern shown, and no reassurance provided. I was later informed by the hotel manager on Tuesday 16th December that my room had been accessed at 19:57 using a Mastercard. I was told they were unsure how this Mastercard was created, while also confirming that staff members are the only individuals who have access to these Mastercards. I was also informed that only three staff members were working that evening. I was further advised that the matter would not be investigated internally due to HR-related reasons, which I found extremely concerning given the seriousness of the incident. Additional safety concerns include: • No CCTV in hotel corridors • Guest room areas can be accessed freely • The incident was not escalated or reported to management the following day • I had to wait until Tuesday 16th December to be informed of the unauthorised room entry This was not a minor inconvenience it was a serious and traumatic breach of guest safety. I am sharing this review purely for awareness and would strongly urge others to think very carefully before staying at this hotel. Guest safety should always come first.

Dear Libbyk465, As discussed previously, I am truly sorry for the distress this situation has caused you, and I would like to once again offer my sincere apologies. As shared during our earlier conversations, the matter has been reported to and is currently being investigated by the local police, and we are fully cooperating with their enquiries. As this is subject to an active investigation and legal review, I am limited in what I am able to comment on publicly. I do feel it is important to gently clarify that some information previously shared has been taken in the wrong context, and that certain communications directed at members of my team were perceived as serious in nature. For the wellbeing of everyone involved, this is why it is important that the matter continues to be handled through the appropriate channels rather than in a public forum. Since becoming aware of the issue, I have personally reviewed our procedures and ensured precautionary measures have been put in place to help reduce the risk of any future occurrence. We will continue to act in line with guidance provided by the relevant authorities. As mentioned before, I would have preferred to resolve this matter directly and offline, as I do not believe it can be appropriately or fairly addressed via a review platform. I remain open to continued communication through the appropriate channels while the investigation is ongoing. Kind regards, K. Arora

Customer review rating 4.0/5

Barbara C. Families - Confirmed reviews ALL

My daughter and I had an enjoyable stay. Everyone was pleasant and caring. Hotel well situated for park and ride into town.

Dear Barbara C., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel clean and our staff professional, contributing to an enjoyable experience for you and your daughter. We hope to welcome you back soon. Best regards, Mercure Chester Abbots Well Hotel

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Other web-users rate our hotel

  • 725 reviews 9.2/10 Location
  • 1,774 reviews 5.5/10 Room
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  • 15 reviews 6.7/10 WiFi
  • 857 reviews 5.1/10 Comfort
  • 744 reviews 5.8/10 Cleanliness
  • 724 reviews 8.4/10 Breakfast
  • 570 reviews 5.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.