Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 743 reviews

Mercure Chester Abbots Well Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  743 reviews

TripAdvisor Rating  3.5/5  2,636 reviews

Weekend away with Friends

TripAdvisor rating 5.0/5

DavrothH80 TripAdvisor review

We stayed at the Abbots Well for a friend's birthday celebration and whst a lovely time we all had. On check in we were greeted so professionally by the reception team. Our rooms were tastefully decorated and spacious with all the amenities needed including complimentary cold drinks and a coffee machine 😊 We had a choice of dining in the Bar or Restaurant which had a good variety of food options on both Menus. We ate in the Restaurant and the dishes we had were delicious and the waiting on staff were extremely helpful and very knowledgeable on Allergens as a friend in our party had a severe allergy and their was plenty of options to choose from. Very reasonably priced to. Thsnk you to all the team at the Abbots Well for such a lovely weekend and we will surly be returning soon 😀

Beware of Parking Charges

TripAdvisor rating 3.0/5

Steve J TripAdvisor review

I just wondered if the same thing happened to anyone else after attending the Soul Garden event at the Mercure Hotel, Chester in early February. Last Friday I received a "Parking Charge Notice" from a company contracted by the hotel stating that as I had parked on the hotel car park I now owed £100.00 for "failing to pay for sufficient time at the Mercure Hotel", whatever that means! As I didn't know there was even a parking charge. After numerous times of trying to call the hotel and pressing option zero to dispute this matter and the line disconnecting I tried pressing option 1 (reservations) and spoke to someone called John in Manchester (even though I was dialling the code for Chester). I explained what had happened and he informed he he would contact various departments at the hotel and they would phone me later (up until now no one has) and was also informed that the parking fee would be cancelled as this happens frequently. He also stated that there were signs in the car park explaining the parking procedures and I should have given my registration details to reception upon arrival. Why would anyone think or predict they would have to do this? If the hotel are going to employ these tactics, guests should be informed in person by a member of staff upon arrival. I arrived at 21.53 hours and it was dark. Who in their right mind would look for parking restriction signs on a hotel car park in the dark when attending an event? On a wider issue it is completely wrong that the DVLA should give (sell) to a third party my name and address, what about so called data protection? It is an absolute disgrace that these two bit parking companies have taken over were wheel clampers left off since that practice became illegal in 2012. The reason I have posted this is to alert anyone else who attended this function or any other forthcoming function as to what might happen simply by parking your vehicle in the hotel car park whilst attending any function at the premises. It's a pity that such an excellent event had to be marred by someone trying to make a quick buck !

Great for a city break with good access to motorways and public transport

TripAdvisor rating 4.0/5

SJBaked Couples - TripAdvisor review

Bright, clean and airy hotel. Standard double rooms a serviceable and smart. Bathrooms have bath and shower, beds and bedding good quality. Reception and bar staff really professional and friendly. Hotel rooms had a nice extra touch of a print out of Chester's best bits according to the main members of staff. A reasonable flat walk along the canal to the city for those who enjoy walking and in spite of being close to a train line and motorway the rooms were very quiet. A really enjoyable stay

Dear SJBaked, Thank you for your lovely review. The prints in the rooms are done by a local artist and the frames are made from 80% recycled plastic, which make them not only very bright and colorful but environmentally sound too, which is fantastic. It is always a joy to hear great feedback and we thank you for that. I do hope we can welcome you back very soon. With Regards Sue Tamburrini Operations Manager

Lovely Hotel & Friendly Staff

TripAdvisor rating 4.0/5

Wanderer21353609723 Families - TripAdvisor review

We stayed at this hotel for a night, and it was a nice hotel with friendly staff. We walked by several staff in the corridors and they all greeted us, which was really nice. The room was very clean, and had everything you need. It even had a fan, which not many hotel offer! (The fan didn't work, but we brought our own, as like I said not many hotels offer fans) We had food at the restaurant for our tea, and the food was nice. However, I had the Katsu Chicken Burger with Chunky Chips, and there were about 8 chips, which wasn't a lot. The burger was nice though. We also paid to have breakfast included, and we were very happy with breakfast. There was so much for guests to choose from. The croissants were delicious and the eggs were delicious. I did ask the server, if I could order poached eggs on toast. And, the server brought the eggs and said I had to get the toast myself. In my opinion if a guest orders poached eggs on toast, then the toast should come with the eggs. Overall, the hotel was very clean, the staff were friendly and the food was nice. I would recommend this hotel to anyone who hasn't visited the hotel.

Dear Wanderer21353609723, Thank you for your positive review, here at The Mercure we strive to give the best service, I am so pleased that you found our team welcoming and friendly we get so many great comments about our team, they really do work hard for our guests. I am sorry that your toast didn't come with your eggs this is only because of peoples personal choice on the darkness of their toast, but we will defiantly take this comment onboard. We hope to be able to welcome you back very soon, Kind regards Sue Tamburrini Operations Manager

Brilliant customer service

Customer review rating 5.0/5

Paul Couples - Confirmed reviews ALL

Very relaxing and the food was amazing. Really enjoyed our stay.

Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Team Chester Mercure

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Other web-users rate our hotel

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  • 683 reviews 5.8/10 Cleanliness
  • 646 reviews 8.5/10 Breakfast
  • 639 reviews 5.7/10 Food

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