Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 698 reviews

Mercure Chester Abbots Well Hotel - Image 1
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ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
United Kingdom

GPS:53.185516, -2.848045

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  698 reviews

TripAdvisor Rating  3.5/5  2,616 reviews

SPEECHLESS-Then it gets worse

TripAdvisor rating 1.0/5

OhReally49 TripAdvisor review

It is not often I am left speechless but it happened this morning, then it got even worse. Having booked this hotel for three nights over the Christmas period, 24th 25th & 26th Dec 2023, also the Gala Christmas Day Dinner, which was £75 extra pp, we received an email earlier today informing us that the actual Christmas Day Lunch had been cancelled! No reason, meagre apology and suggested three local alternatives. We rang the 'three alternatives' only to be told they were all fully booked for Christmas Day Lunch. Each one of them were mortified that this hotel had cancelled their Christmas Day Luncheon, leaving us no alternative, and all of them offered us their sympathy in the most sincere form, especially when we told them we were staying there three days! We only booked this hotel because it had a spa and pool so alarm bells then rang for me. I telephoned the hotel and asked were the bars going to be open, and received a very doubtful reply, like... well I don't need to elaborate on what hours that will be! Then I asked the million dollar question....will the spa and pool be open on Christmas Day? Not too sure came the reply, but I will transfer you! No....the spa and pool will NOT be open Christmas Day!!!! I explained our situation regarding our three day stay and was told they too were very surprised that the Lunch had been cancelled and only found out themselves a half hour before I spoke to them. Extremely, extremely bad management, total disregard, no consideration or respect whatsoever has been given to the 'likes of us' and probably many more too. I am still speechless, beyond disappointed, and trying to pick up the pieces of a ruined Christmas. Avoid this hotel like the plague, it certainly does not deserve the business, and my sympathy goes to some of the staff but not others, who told down right lies on behalf of the management. Your only a number. With management like this, I'd watch your back.


TripAdvisor rating 5.0/5

Lindsay S TripAdvisor review

Stayed two nights staff have been excellant and work hard. Food excellant tasty hot. Was on a coach trip and was near Chester and Liverpool and Cheshire oakes shopping. Well done Abbot Wells keep the good work up.


TripAdvisor rating 5.0/5

SILVERBIRD_1 TripAdvisor review

Have to say I honestly don't know what the poor reviews are for, I stayed with a group of friends on Saturday as we were booked for of their Christmas Party Nights. We booked to stay over too, and arrived at 3pm, Susan on reception was absolutely lovely, explained anything we wanted to know and directed us to our rooms. We used the 'spa' facilities first off, the Steam Room (no lighting in there, possibly needs looking at, the sauna and jacuzzi were brilliant. Didn't go in the pool personally. The area is tired and dated for sure however we spent an enjoyable hour in there. The rooms (twin) are spacious, clean and comfortable with coffee making facilities etc. Plenty of sockets, adequate bathroom, although the water pressure in the shower could have been better. The event itself was well organised, no complaints about the food nor drinks service. All the staff are absolutely awesome, friendly, smiling, helpful and chatty. Breakfast which was included in the room price was incredible, one of the best that I've had at a hotel in the UK. Usually charged at £17.95 (and well worth it if paying). Plenty of fresh juices, coffee, tea, cappuccino, fruit teas etc. Toast station, selection of pastries, cereals, fresh fruit and yoghurt, continental meats selection. Self serve hot breakfast buffet with eggs, tomatoes, mushrooms, beans, hash browns, sausages, bacon, black pudding. Worth going for the breakfast alone! We will most definitely be back and will keep an eye out for other party nights that you host. Thank you to all your staff Ana & Jan x

Pool chaos

TripAdvisor rating 1.0/5

Lesley D TripAdvisor review

Having picked a hotel that has a pool I was disappointed to find it is actually a kids training pool for most of the time. The chance to relax is almost impossible with the noise of a whole group of kids and instructors taking up the whole of the shallow end. Absolute chaos on a Sunday afternoon! We couldn't even borrow a woggle because of health and safety!? Such a shame as this is clearly not what is advertised on the website. Beware of false advertising! I will not return.

Hi Lesley, Thank you for taking time to share feedback of your recent experience. As you mention we host a number of swimming lessons throughout the week booked through external companies for group and individual swimming lessons. I am sorry that you struggled to relax when you visited the pool. I am surprised that you refer to the pool as chaos.... there is a section of the pool that is cordoned off (as in common practice) with over half of the pool and the baby pool available to other users along with the sauna, steam room and jacuzzi. I understand that you initially asked the swim school to borrow their woggle and understandably they said this wasn't possible, happily though the leisure club loaned you one of ours. I am sorry that on this occasion you were disappointed. Our swim school times are available to view in the leisure club reception and through out FAQ's on our website. I hope we are able to welcome you back in the future. Regards, Richard, Steve & all the team

Customer review rating 4.5/5

K W. Business - Confirmed reviews ALL

Well looked after

HI Keith, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

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Other web-users rate our hotel

  • 643 reviews 9.1/10 Location
  • 1,651 reviews 5.5/10 Room
  • 1,520 reviews 8.5/10 Service
  • 21 reviews 6.1/10 WiFi
  • 760 reviews 5.4/10 Comfort
  • 717 reviews 5.4/10 Cleanliness
  • 659 reviews 8.4/10 Breakfast
  • 643 reviews 5.5/10 Food

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