Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 649 reviews

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Mercure Chester Abbots Well Hotel - Image 1
Mercure Chester Abbots Well Hotel - Image 2
Mercure Chester Abbots Well Hotel - Image 3
Mercure Chester Abbots Well Hotel - Image 4
Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

Description

Hotel extras

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  649 reviews

TripAdvisor Rating  3.5/5  2,699 reviews

Good area to stay in

Customer review rating 2.0/5

Joy W. Families - Confirmed reviews ALL

Unfortunately it was not a good start to our stay when we were refused entry to the restaurant as there was a coach party in there, despite there being several empty tables, we were told to get food from the bar. When we ordered, the dishes we asked for were not available & neither were the drinks we wanted. We obviously went out to eat. On getting up in the morning there was no hot water in our room! I went to the reception who arranged to get it sorted out very quickly but the same happened again the next day & I had to go & complain again. We had a twin room & my daughters bed was broken & tilting to one side so she felt as though she was going to fall out. We told the receptionist about this (a middle wheel was broken off the bed) and mentioned it to the maintenance man who came to fix the water and had a repair notification on the bed when we came back from a day out, unfortunately it was still no better & she had another uncomfortable night. Another trip to reception & we were moved to a new room luckily with no problems. I would not fault the staff for their help in these matters & they did their best to sort out problems quickly & efficiently

Dear Joy, Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Richard & all the team

Would stay again but, would request ground floor and take my own brandy balloon.

TripAdvisor rating 4.0/5

David L TripAdvisor review

I booked a comedy dining evening for my wife and me for our Ruby wedding anniversary. I am disabled, and I just assumed that given the number of rooms spread over two floors, there would have been a lift should we have been given a room on the first floor. Unfortunately, not, so two flights of stairs were hard work, but worse was the trek to the room once I managed to get up the stairs. We booked a second night which wasn't part of the comedy dining and mentioned the problem with my mobility to the reception staff, in fairness to them they then gave us an upgraded room on the ground floor for our second night, also have to say that the staff were amazing and very friendly. Personal little niggle, not a snob by any means, I enjoy a nice brandy or cognac, Martel at the bar for over £5.00 a shot which was to be expected but, not one brandy balloon at either bar so ended up with a tumbler, not good, lesson learned if we were ever to stay here again take my own brandy glass with me. Breakfast, is amazing, with enough variety to suit all tastes.

Hi David, Thank you for taking time to share your positive feedback following your recent stay with us in Chester, thanks also for letting us know how your stay could have been improved. I am sorry that you were not offered a brandy glass at either bar and will ensure that this is addressed. I really hope we are able to welcome you back again soon. Regards, Richard & all the team

Would not come again

TripAdvisor rating 1.0/5

Ratanak C TripAdvisor review

I would not stay here ever again. We stayed Friday to Sunday Check in was supposed to be at 3pm didn't manage to get in till 3.30 Also Saturday night we couldn't sleep due to in the other room people talking so loud 🙄 from 2am to 3am and again at 3.30am to 4am couldn't sleep and my wife has autism so the talking noise we could hear made her very upset and she couldn't cope The radiator didn't work just got a small one given to plug in and the room was still freezing cold even with the small radiator Wouldn't come ever again

Hi, Thank you for taking time to share feedback of your recent stay, I am sorry that your stay was disappointing and not worthy of a higher score rating. I am sorry that other guests caused disturbance and upset to your wife. We conduct regular security walks throughout the night to prevent such instances, I am sorry that we were not successful. I really hope we are able to welcome you back in the future to restore your faith in us. Regards, Richard & all the team

Perfect location

Customer review rating 5.0/5

Richard Families - Confirmed reviews ALL

Everything was good throughout our stay well looked after from arrival to departure

Dear Richard, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Richard & all the team

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

The room and corridors were dated in need of a simple fresh coat of paint. The practice of adding 10% to all bar purchases is inherently wrong. Lucas worked the bar well and would probably have got rounded up tips, whilst his elderly colleague could not have been less welcoming if he tried. So the bar ended up with "tips" it really would not have earned by a customer lead decision.

Dear Ross, Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for your feedback regarding our discretionary service charge. The service charge is automatically added and can be removed on request, I am sorry that this was not clear at the time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Richard & all the team

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Other web-users rate our hotel

  • 653 reviews 9.5/10 Location
  • 1,546 reviews 5.9/10 Room
  • 1,660 reviews 8.9/10 Service
  • 19 reviews 5/10 WiFi
  • 749 reviews 5.7/10 Comfort
  • 649 reviews 8.7/10 Breakfast
  • 647 reviews 6.6/10 Cleanliness
  • 506 reviews 5.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.