Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 744 reviews

Mercure Chester Abbots Well Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  744 reviews

TripAdvisor Rating  3.5/5  2,638 reviews

Great for a city break with good access to motorways and public transport

TripAdvisor rating 4.0/5

SJBaked Couples - TripAdvisor review

Bright, clean and airy hotel. Standard double rooms a serviceable and smart. Bathrooms have bath and shower, beds and bedding good quality. Reception and bar staff really professional and friendly. Hotel rooms had a nice extra touch of a print out of Chester's best bits according to the main members of staff. A reasonable flat walk along the canal to the city for those who enjoy walking and in spite of being close to a train line and motorway the rooms were very quiet. A really enjoyable stay

Dear SJBaked, Thank you for your lovely review. The prints in the rooms are done by a local artist and the frames are made from 80% recycled plastic, which make them not only very bright and colorful but environmentally sound too, which is fantastic. It is always a joy to hear great feedback and we thank you for that. I do hope we can welcome you back very soon. With Regards Sue Tamburrini Operations Manager

Lovely Hotel & Friendly Staff

TripAdvisor rating 4.0/5

Wanderer21353609723 Families - TripAdvisor review

We stayed at this hotel for a night, and it was a nice hotel with friendly staff. We walked by several staff in the corridors and they all greeted us, which was really nice. The room was very clean, and had everything you need. It even had a fan, which not many hotel offer! (The fan didn't work, but we brought our own, as like I said not many hotels offer fans) We had food at the restaurant for our tea, and the food was nice. However, I had the Katsu Chicken Burger with Chunky Chips, and there were about 8 chips, which wasn't a lot. The burger was nice though. We also paid to have breakfast included, and we were very happy with breakfast. There was so much for guests to choose from. The croissants were delicious and the eggs were delicious. I did ask the server, if I could order poached eggs on toast. And, the server brought the eggs and said I had to get the toast myself. In my opinion if a guest orders poached eggs on toast, then the toast should come with the eggs. Overall, the hotel was very clean, the staff were friendly and the food was nice. I would recommend this hotel to anyone who hasn't visited the hotel.

Dear Wanderer21353609723, Thank you for your positive review, here at The Mercure we strive to give the best service, I am so pleased that you found our team welcoming and friendly we get so many great comments about our team, they really do work hard for our guests. I am sorry that your toast didn't come with your eggs this is only because of peoples personal choice on the darkness of their toast, but we will defiantly take this comment onboard. We hope to be able to welcome you back very soon, Kind regards Sue Tamburrini Operations Manager

Brilliant customer service

Customer review rating 5.0/5

Paul Couples - Confirmed reviews ALL

Very relaxing and the food was amazing. Really enjoyed our stay.

Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Team Chester Mercure

Good stay

Customer review rating 4.0/5

Joanne Families - Confirmed reviews ALL

Quite a few of my family stayed as we were going to a wedding. Reception teams welcome was lovely they explained where/when everything was happening. Also assisted some family in the lift. Room upgrades were also made which was easy to do via online. When we got to the rooms the family room was much bigger than expected with great beds!!! All the rooms we had could definitely do with an update but the hotel was lovely and clean and was great. We all enjoyed our stay.

Hi Joanne, Thank you for your feedback, we really appreciate you taking the time to tell us about your stay with us. I am pleased to hear that yourself and your family enjoyed your stay and we hope tosee you very soon, Regards Team Mercure, Chester

Lovely stay, good breakfast

Customer review rating 3.5/5

Kelly R. Couples - Confirmed reviews ALL

We enjoyed a one night stay over half term. The room was spacious, clean and pleasant. We used the pool, jacuzzi, sauna and steam room and we enjoyed a lovely breakfast the following morning. We were disappointed with our shower. The flow of water was pathetic and made it extremely difficult to shower and wash our hair well.

Dear Kelly R., We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I understand your frustration with our showers, which I am please to say are being revamp, I hope when you return to us these problems will be a things of the past. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Richard & all the team

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Other web-users rate our hotel

  • 629 reviews 9.3/10 Location
  • 1,577 reviews 5.5/10 Room
  • 1,524 reviews 8.6/10 Service
  • 24 reviews 6.2/10 WiFi
  • 737 reviews 5.4/10 Comfort
  • 682 reviews 5.7/10 Cleanliness
  • 649 reviews 8.5/10 Breakfast
  • 633 reviews 5.6/10 Food

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