Bed comfortable - nice to have staffed reception counter and help to take case to room. Also pleased that breakfast buffet is back, good breakfast. Apart from that the hotel is a bit tired and not immaculate, and the room was cold. Nowhere to put things in the bathroom except the floor. As an oldie I would have appreciated a grab rail on the bathroom wall to help to step in and out of the bath/shower.

This was a 2 day stop on route to a Channel Ferry. The hotel looks tired and dated in all aspects. The room was comfortable but the shower pressure varied from low to non existent, even after a visit from maintenance. The staff appeared very inexperienced, we were refused a dinner booking on our first night because we hadn't pre booked dinner on the Accor App, a feature that doesn't exist. The hotel is located next to a park & ride which was excellent.

This was a return visit and we were well looked after but having visited the hotel on at least a dozen occasions my, is it tired. It’s in a good location in a great city and has the potential to be so much more were it not stuck in an 80s or 90s rut. Great and attentive staff are hampered by their surroundings. The facilities get an average from me.

Excellent special diet catering, helpful friendly staff to boot but the rooms not good. Cleanliness left much to be desired and the ground floor rooms were very noisy until 4.00am. The heating was not working, no in room controls and I couldn't sleep with the noise and cold.

This hotel is extremely dated and tired looking. The breakfast is passable but I would not recommend the food served at the bar or Brassiere. The staff however are very helpful and do the best they can.

Excellent great location friendly service and good value Lovely comfortable room spa facilities Good for pamper break convenient for visiting Chester or just for an overnight “ transit” stay with free carparking

Had 3 days at hotel with my husband for my birthday, we had a really nice time, staff were extremely friendly and helpful and hotel room was large and very clean.

Adequate accommodation despite rather tired decor but clean , good food and very helpful staff.

Hotel well located on edge of Chester for a city stay visit, useful to have Chester Park & Ride very close. Hotel was clean and well presented and staff helpful. Our experience was spoiled by there being large groups in the hotel having been at Chester races during the day and partying through the night until 03:00 in the bar / lounge area. The hotel in room allocation should have recognised us not being part of these groups and they placed us in room 114, nearest to the bar area and so prevented us from getting any sleep at all until well after 03:00

Came up for a Stag weekend and had a pleasant stay. The lady who was on reception at the time of booking in was very helpful with a good sense of humour. The bar area in the hotel is very good which also boasts a pool table. My room was adequate for my stay although could do with a lick of paint as was quite tired looking. Overall though I had a nice stay and would return if ever in the area again.

Not a four star at all. Dirty dirty dirty To say our health comes first not true. There is no way it was Covid clean, you need retraining! Dust an inch thick, spider webs and spiders in room. Shabby all the way through the hotel. Not sure what was on the curtains yuk. Dogs allowed to stay not informed of this and my husband is asthmatic so you could have caused him a hospital visit. Breakfast cold had to have it microwaved £20 what the hell. Two nights at nearly £200 total rip off. You say you will address things in your feed back... You have not, and I doubt you will. Give me Premier Inn all the way. Wish we had never seen inside your hotel

The staff are very pleasant and helpful. The food was good and plentiful. However the hotel does need updating the decor is quite shabby and the room could have been cleaner. The pool and gym facilities are good. The location is really good with the park and ride just around the corner and just £2 return. In my opinion overall I would I would say that we had a pleasant stay but it is not a 4 star hotel.

I attended a conference and stayed overnight, the day before. The bedroom was small, but perfectly fine for my needs and the conference facilities (including a very good lunch) were excellent. The gym was also very good. All the staff I encountered were courteous and helpful. My only gripe is that, having travelled 200 miles, I was not able to get a restaurant table due to a wedding party that had booked the entire restaurant. The alternatives on offer (room service and bar menu) were very limited and therefore I had to find a local restaurant to get a decent meal. Please be aware that it is a natural expectation that guests who might have travelled a distance and be tired and unfamiliar with the locality, are looking forward to a relaxing restaurant dinner. It was very frustrating to be told that this was not possible.

Service was not great, rooms weren’t clean and needs a good renovation. For the price paid and the expectation of a Mercure, the standard of the hotel was poor. Location was good for what we needed but won’t stay here again.

The food was generally good except for the first night where it was a bit basic but the two nights after that had a great selection. The pool facilities were great and we used them all 3 days of our stay Location was a bit out of town but the park and ride was handy and in walking distance. There were a lot of rowdy people at 3.oo in the morning shouting in the corridor Saturday night which woke us up.