Mercure Chester Abbots Well Hotel

Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 3.6/5 475 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Discounted tickets available for Chester Zoo

  • Wedding facilities capable of accommodating 200 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

  • CHESTER:  CHESTER

  • By plane

    LIVERPOOL J LENNON At 40.23km / 25 miles

  • By train

    CHESTER At 3.38km / 2.1 miles

GPS:53.185516, -2.848045

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our accommodation(s)

All bedrooms feature an HD LED TV and complimentary high speed WiFi. Most rooms offer views of the hotel courtyard and there is a choice of interconnecting rooms for families.In privilege and superior rooms you'll enjoy a Nespresso coffee machine, ne wspaper, robe and slippers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  475 reviews

TripAdvisor Rating  3.5/5  2,361 reviews

Great place to stay.

Customer review rating 5.0/5

Park A. R. Couples - Confirmed reviews ALL

Warm welcome and friendly helpful staff through out our stay.

Hi Robert, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard General Manager

It was okay this time, not worth the premium that was paid to stay here

Customer review rating 2.0/5

Nimz Families - Confirmed reviews ALL

For breakfast the coffee machine was not operational. Limited. The room was very tired and worn. Some of lights were not working, no other rooms were available

Hi Nimesh, Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard General Manager

Great Stay

Customer review rating 5.0/5

Angelic Solo - Confirmed reviews ALL

great staff

Hi, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard General Manager

Good location and reasonable

Customer review rating 5.0/5

Mary C. Families - Confirmed reviews ALL

Couldn't fault the hotel and the staff were helpful and friendly. Breakfast was fabulous too!

Hi Mary, We very much appreciate your comments regarding your stay at the Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard General Manager

Lacking in all areas

Customer review rating 0.5/5

Nichola Families - Confirmed reviews ALL

On arrival we were greeted with a lovely guy named Steven who was the only positive part of our stay. For context, we travel a lot for work and have stayed in many hotels, including Mercure along with our baby since she was very young. At £160 for one night this was not a cheap hotel stay. We added a cot to our booking for our 13 month old baby which was not made up or in our room on arrival. We were given an extra single bed which remained in our room after the delivery of a very old battered travel cot. Leaving little space. The cot had a base board (wooden slats) but no mattress, no bedding. Just an extra single sheet folded up. If we had known we would have brought our own cot but when you can add it onto your booking and the picture shows a lovely cot with bedding in you assume that will be close to what you get. We consulted the manager who said he could give us some towels folded up to lay under our baby?!? This was utterly disgraceful as I’m sure you wouldn’t suggest this for an extra adult or child guest to sleep on wooden slats and towels?! The manager was beyond useless at helping and told us this was how it should be and how cots are. Seemingly clueless! As it was already early evening and we were unpacked it wasn’t suitable to find another hotel so we made a make shift mattress ourselves using the spare duvet which we both felt uneasy about with it being so soft. We decided to take baby to the pool as it closes by 7pm which we thought rather early for a ‘health centre’ if you can call it that. Told there was baby change in the ladies only and with the mens changing room is downstairs I headed there alone. This wasn’t the case, there was actually a separate family changing room with baby changing table. All of which in a disgusting state. No lockers in this room functioned so I had to drag all my stuff and baby out of one door and through another to the female rooms single handedly. Most lockers were broken and those working had a makeshift lock using a padlock. The pool itself was ok just basic with a jacuzzi. My partner got in the jacuzzi and I sat on the side with baby as no children were allowed in. A member of staff (who had previously been idle sat chatting in reception ) came over and shouted to say no children in the jacuzzi it is extremely dangerous. Our baby was not in the jacuzzi and this member of staff after rudely talking to us then shoved shoe covers to a teenager who was sat on the side whilst her family were swimming. The mother also commented on the staff member’s rudeness. Moving onto the evening meal, we were in the restaurant with one other family and it seemed 5 members of staff all equally incapable. Service was very slow, the food average we were not checked on or offered more drinks. Had to shout across the room for drinks after sitting there a long time with empty glasses. After being given menus for dessert for half an hour (one other table in restaurant) I then went to find 2 members of staff doing nothing by the entrance of the restaurant and said could we order. She slowly came back to the table and took the order. We shortly got the bill to find a 10% service charge is added by default which is laughable! Breakfast service was buffet self service so that made that better than the dinner but they had no milk for the coffee machine so they were out of order basically otherwise the food on offer was good. A final finish to our stay was our tap handle coming off in the shower when we tried to turn it to hot. Had to wait 15 minutes before the water actually got hot for the shower. Fortunately the only saving grace was Steven on reception who was the only person who actually understood our complaints and was a credit to the company offering us a partial refund. He would be better suited as a manager there for sure. This hotel needs knocking down and rebuilding along with a whole new team of staff. All carpets old and coming up, decor very dated, things broken and dirty. Not 4* in a very very long time!

Hi Nichola, Thank you for sharing the detail of your stay. I am so sorry and frankly embarrassed at hotel many aspects of your experience were lacking. I could make excuses but this would be inappropriate. While I appreciate Steven dealt with your feedback I really hope that you will give us the opportunity to look after you again with my compliments to demonstrate what your experience should have been. When you are next in the area, please contact me directly and I will ensure everything is dealt with personally and perfect for you. Kindest regards, Richard General Manager

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