Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 663 reviews

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Description

Hotel extras

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  663 reviews

Customer review rating 5.0/5

John P. Couples - Confirmed reviews ALL

We have visited this hotel 3 times in the last 18 months. All staff are helpful, attentive and pleasant to engage with.

Dear John, It is a pleasure to welcome you back for your third visit in the last 18 months! Thank you so much for your continued loyalty and for taking the time to share such positive feedback. We are delighted to hear that our team consistently provides helpful, attentive, and pleasant service. Our staff takes great pride in engaging with our guests to make every stay special, and knowing that we’ve maintained this standard across all your visits is truly rewarding. We look forward to welcoming you back for your fourth stay very soon! Warm regards, The Mercure Chester Abbots Well Team

Customer review rating 3.5/5

Pamela H. Couples - Confirmed reviews ALL

Lovely staff. Room was basic but okay. Breakfast was very good. We ate in the Brasserie in the evening and my food was barely warm

Dear Guest, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our convenient location, lovely team, and very good breakfast during your stay. However, we’re sorry to hear that your evening meal in the Brasserie did not meet expectations, particularly with the temperature of your food. Please accept our apologies for this disappointment, as we understand how important a quality dining experience is. Your comments are greatly appreciated and will be shared with our restaurant team for review. Thank you again for your balanced feedback, and we hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards, Mercure Chester.

Customer review rating 4.5/5

Gillian C. Friends - Confirmed reviews ALL

Came for a wedding and it’s dog friendly so our lovely dog Walter was able to attend

Dear Guest, Thank you so much for your wonderful feedback. We’re delighted to hear that you had a great stay with us and that our team helped make your visit so enjoyable. It’s especially lovely to know that our dog-friendly facilities meant Walter could be part of such a special occasion too. We’re always pleased to welcome four-legged guests along with their owners. Thank you again for your kind comments, and we hope to welcome you and Walter back again soon. Kind regards, Mercure chester.

Customer review rating 4.0/5

Lisa B. Families - Confirmed reviews ALL

Had an issue with the tv which was sorted straight away. Front desk friendly and very helpful. Only downside is room could have done with a freshen up. Shower was great. Being on the ground floor we heard everything even people speaking in the next room, doors slamming, upstairs shower was very loud. Bring ear plugs! Haha Plenty of parking.

Dear Guest, Thank you for taking the time to share your feedback. We’re delighted to hear that you had a nice stay and that our front desk team was friendly, helpful, and able to resolve the TV issue quickly for you. It’s also great to know you enjoyed the shower and found the parking facilities convenient. We appreciate your honest comments regarding the room condition and noise levels. We understand how important comfort and a peaceful night’s sleep are, and we’re sorry that these aspects impacted your stay. Your feedback about the room needing a refresh is also greatly appreciated as we continue to review areas for improvement. Thank you again for your balanced and thoughtful review. We hope to have the opportunity to welcome you back again in the future. Kind regards, Mercure Chester.

Customer review rating 5.0/5

Dylan B. Families - Confirmed reviews ALL

A mid week trip with the family and our first stay at Abbots Well Hotel. I have to say having stayed at a few Mercure hotels we know the teams will always be super friendly but these guys were fantastic. If you have children and want a great hotel who a amazingly family friendly this is perfect.

Dear Guest, Thank you so much for your wonderful feedback. We’re absolutely delighted to hear that your first stay at the Abbots Well Hotel was such a positive one and that our team made such a fantastic impression. Your kind words about our friendliness truly mean a lot to us. It’s especially lovely to know that you found us so family friendly and a great choice for travelling with children. Creating a welcoming experience for families is something we’re very proud of. Thank you again for your lovely comments and for choosing to stay with us. We hope to welcome you and your family back again very soon. Kind regards, Mercure Chester.

Other web-users rate our hotel

  • 788 reviews 9.3/10 Location
  • 1,967 reviews 5.9/10 Room
  • 2,047 reviews 8.7/10 Service
  • 15 reviews 6.7/10 WiFi
  • 919 reviews 5.4/10 Comfort
  • 863 reviews 6.6/10 Cleanliness
  • 818 reviews 8.7/10 Breakfast
  • 617 reviews 5.5/10 Amenities

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