Mercure Chester Abbots Well Hotel 4 stars

I attended a conference and stayed overnight, the day before. The bedroom was small, but perfectly fine for my needs and the conference facilities (including a very good lunch) were excellent. The gym was also very good. All the staff I encountered were courteous and helpful. My only gripe is that, having travelled 200 miles, I was not able to get a restaurant table due to a wedding party that had booked the entire restaurant. The alternatives on offer (room service and bar menu) were very limited and therefore I had to find a local restaurant to get a decent meal. Please be aware that it is a natural expectation that guests who might have travelled a distance and be tired and unfamiliar with the locality, are looking forward to a relaxing restaurant dinner. It was very frustrating to be told that this was not possible.

Service was not great, rooms weren’t clean and needs a good renovation. For the price paid and the expectation of a Mercure, the standard of the hotel was poor. Location was good for what we needed but won’t stay here again.

The food was generally good except for the first night where it was a bit basic but the two nights after that had a great selection. The pool facilities were great and we used them all 3 days of our stay Location was a bit out of town but the park and ride was handy and in walking distance. There were a lot of rowdy people at 3.oo in the morning shouting in the corridor Saturday night which woke us up.

The location was excellent. Staff were very friendly and welcoming. The pool facilities, when they were open during our stay were great and breakfast was great too. It may be the location and nature of guests, but we were staying as a young family and there seemed to be a lot of guests smoking, drinking around and by the foyer each time we arrived/ left depending on time. The room decor was also a little dated and worn, and the carpet seemed to need a bit more of a clean. Overall though we were happy with the visit.

Extremely disappointed with this stay, really poor quality of room, food and services.

Expected much higher standards for £130+ per room. Rooms were very small for the price. Our curtains had god knows what all over them, I’ll assume it was food or drink from a previous guest but I’m not so sure. Staff and breakfast were both great as was the restaurant area, we only stayed for one night but it was not worth the price.

During our overnight stay, we were overall very pleased. However, the was a lot of sound transfer through the walls and ceiling of our room (room123). There was locked adjoining door between our room and the next, which meant i could hear the people snoring from the other room. The staff and service was very good.

Friendly and pleasant staff. Extremely clean, good food and accommodation was excellent

Place is filthy , room was dirty , door cards were not working , breakfast was mediocre , no cash transactions at the bar or restaurant ,card only , shocking two nights , never again !!!

Overnight stay for a nearby family wedding. I was disappointed by the shabbiness of the hotel which was a shame but the staff more than made up for this. Every staff member was extremely polite and helpful and because of that I would return.

Room was freezing heating was broke walls and floor where stained and full of cobwebs asked for two single beds got one bed could here next door arguing at 1 in morning paper thin walls would not stay again horrible

Check in was good and we found our room, the room is tired and needs decorating, bathroom panels not fitting, holes in the wall where sockets are. We were not told on booking or at check in that we could not eat in the hotel restaurant, had this been the case we would not have booked

Generally a good experience. Hotel is in need of a refurb.

Stayed here to atten friends wedding in Cheshire welcomed by attentive reception staff. Room was very clean plenty of towels and toiletries, tea and coffee.

If you like a tired filthy hotel where staff cant even bother to greet you as a guest then this hotel is perfect. I on the other hand had a shock because the hotel I book with was not the same I arrived with according to their photos. The room we got no pressure in the shower so we had to shower in the pool showers. Bath tub took too long to fill do to no pressure- I repported it but was told that is all pressure you will get. Floor was filthy and the room just didnt seem clean with dead insectes in the window shields in the room and bathroom.Paint coming of the ceiling in the bathroom too. Bed was great. In the morning I found cups and glasses dirty some glasses was covered with old food. It was disgusting and the staff I told and showed didnt seem to care. I just checked everything before use never had to do that in a hotel before. No I am not impressed about this hotel and my mistake was I forgot to read the review.........and people have had similar experiences as we had....so nothing happens to change. It is a tired hotel that is in a reat need of an opdate and repair and a thotoughly cleaning from top to bottom.