Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 738 reviews

Mercure Chester Abbots Well Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  738 reviews

TripAdvisor Rating  3.5/5  2,639 reviews

Very happy weekend away

TripAdvisor rating 5.0/5

William P TripAdvisor review

I was so impressed with this hotel,staff so lovely especially Sue on reception and Richard the night manager ,and rest of waiting on staff ,rooms lovely ,food fantastic ,gym and leisure area very high standard . Loved my breakfast both mornings .would stay here everytime in Chester . Bill Porter

Hi Bill, Thanks so much for sharing your top scoring positive feedback, I am so pleased you enjoyed your stay with us in Chester and thank you for specifically mentioning Sue and Richard - I know they will be please to have positively impacted your stay. I look forward to welcoming you back again soon. Regards, Richard & all the team

Nothing is too much trouble

TripAdvisor rating 5.0/5

Stacey H TripAdvisor review

Attended a training session at the hotel for 3 days early Feb. Reception team were lovely and informative. We had refreshments and pastries on arrival, cookies mid morning, lunch in the restaurant and flapjacks in the afternoon. Everything was lovely and fresh, lunch was a good variety. Stayed onsite and dinner each evening was delicious, they have a bar menu and restaurant menu both have been created by the head chef, really adding that personal touch. Every member of the team was polite and helpful. Rooms were clean and comfortable.

Hi Stacey, Thanks so much for reviewing your recent experience. I am so pleased you enjoyed your time with us in Chester. Jimmy, our head chef is offering a monthly changing menu which has been received really well. I am so pleased this was your experience too. I really hope we are able to welcome you back again soon. Regards, Richard & all the team

Great stay in Chester

TripAdvisor rating 5.0/5

James H TripAdvisor review

Great stay, hotel was just what we expected. Really friendly staff who genuinely cared and couldn’t do enough for us. We spent some time in Chester and also at Cheshire Oaks, the hotel is in a perfect spot for doing this with easy access via the park and ride.

Hi James, Thanks so much for sharing feedback of your recent stay with us in Chester. I am so pleased you enjoyed your time and really hope we are able to welcome you back again soon. Regards, Richard & all the team

Weekend away with Friends

TripAdvisor rating 5.0/5

DavrothH80 TripAdvisor review

We stayed at the Abbots Well for a friend's birthday celebration and whst a lovely time we all had. On check in we were greeted so professionally by the reception team. Our rooms were tastefully decorated and spacious with all the amenities needed including complimentary cold drinks and a coffee machine 😊 We had a choice of dining in the Bar or Restaurant which had a good variety of food options on both Menus. We ate in the Restaurant and the dishes we had were delicious and the waiting on staff were extremely helpful and very knowledgeable on Allergens as a friend in our party had a severe allergy and their was plenty of options to choose from. Very reasonably priced to. Thsnk you to all the team at the Abbots Well for such a lovely weekend and we will surly be returning soon 😀

Hi DavrothH80, Thanks so much for sharing your top scoring feedback, I am so pleased you enjoyed your time with us in Chester. We all work so hard to offer a great experience to our guest so I am pleased we were successful for you on this occasion. I really hope we are able to welcome you back again soon. Regards, Richard & all the team

Beware of Parking Charges

TripAdvisor rating 3.0/5

Steve J TripAdvisor review

I just wondered if the same thing happened to anyone else after attending the Soul Garden event at the Mercure Hotel, Chester in early February. Last Friday I received a "Parking Charge Notice" from a company contracted by the hotel stating that as I had parked on the hotel car park I now owed £100.00 for "failing to pay for sufficient time at the Mercure Hotel", whatever that means! As I didn't know there was even a parking charge. After numerous times of trying to call the hotel and pressing option zero to dispute this matter and the line disconnecting I tried pressing option 1 (reservations) and spoke to someone called John in Manchester (even though I was dialling the code for Chester). I explained what had happened and he informed he he would contact various departments at the hotel and they would phone me later (up until now no one has) and was also informed that the parking fee would be cancelled as this happens frequently. He also stated that there were signs in the car park explaining the parking procedures and I should have given my registration details to reception upon arrival. Why would anyone think or predict they would have to do this? If the hotel are going to employ these tactics, guests should be informed in person by a member of staff upon arrival. I arrived at 21.53 hours and it was dark. Who in their right mind would look for parking restriction signs on a hotel car park in the dark when attending an event? On a wider issue it is completely wrong that the DVLA should give (sell) to a third party my name and address, what about so called data protection? It is an absolute disgrace that these two bit parking companies have taken over were wheel clampers left off since that practice became illegal in 2012. The reason I have posted this is to alert anyone else who attended this function or any other forthcoming function as to what might happen simply by parking your vehicle in the hotel car park whilst attending any function at the premises. It's a pity that such an excellent event had to be marred by someone trying to make a quick buck !

Hi Steve, Thanks for taking time to share feedback relating to your experience with the carpark. The car park is managed on our behalf, the management system is not in place to catch out legitimate users of the hotel and facility as it seems you were. It is necessary to add your vehicle registration in to the tablets at reception or in the event room, this is shown on signs on entrance to the carpark, throughout the carpark, on a large banner in the hotel reception, at both bars and on all tables in the lounge area. You obviously were enjoying your evening and didn't notice them. We are able to arrange cancellation of the charges for you, if you could please email a copy of the charge received to richard.dixon@mercurechester.co.uk I will arrange this for you - as I say, the system is not in place to catch out legitimate users. Regards, Richard & all the team

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Other web-users rate our hotel

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  • 683 reviews 5.8/10 Cleanliness
  • 646 reviews 8.5/10 Breakfast
  • 639 reviews 5.7/10 Food

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