Mensagem informativa

Mercure Gloucester Bowden Hall Hotel 4 estrelas

Classificação clientes Avis 4.3/5 4.744 comentários

Hotel ALLSAFE. Aprovado

Reservar este hotel
Quarto 1

Melhor preço garantido

Como funciona?
+ 18 Serviços

Extras do hotel

  • An ALLSAFE Clifton Environmental certified hotel

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

Localização do hotel

Mercure Gloucester Bowden Hall Hotel

Bondend Lane
Upton St Leonards
GL4 8ED glócester
united kingdom

Tel: +4401452255012

Fax: (+)01612342819

Check-in a partir das 15h00

Check out até as 11h00

  • De avião

    BRISTOL AIRPORT A 80,62 km / 50,1 milhas

  • De trem

    GLOUCESTER STATION A 6,11 km / 3,8 milhas

GPS:51.834147, -2.188742

Serviços de hotéis

DEARMANS RESTAURANT

A equipe profissional e simpática do hotel garante que os pratos do menu do The Brasserie sejam servidos do jeito que você gosta. Solicite o chá da tarde com bolinhos e lanches tentadores do menu do lounge ou aproveite o serviço de quarto disponível 24h.

Serviços no hotel e nas proximidades

Check-in a partir das - Check out até as

Em resumo

  • Estacionamento
  • Restaurante
  • Bem-estar
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
Serviço de buffet
  • Um Restaurante
  • Um Bar
  • Café da manhã
    • Buffet Custo adicional
  • Serviço de quartos
    • Lanches frios
    • Pratos quentes
Reuniões/Eventos
  • 5 Salas de reunião
Serviços e equipamentos de hotel
  • Informações do hotel
    • 72 quartos
    • 2 quartos para pessoas com mobilidade reduzida
    • Sem quarto para famílias
    • Sem quarto comunicante
    • 72 quartos para não fumadores
    • 5 pisos
  • Idiomas falados no hotel
    • Inglês
    • Espanhol
  • Salão
    • Área de espera ou lounge
  • Serviços de lavanderia/manobrista
    • Lavagem a seco / Ferro de passar
  • Wi-Fi
    • WIFI de alta velocidade
    • WIFI nas áreas comuns
    • WIFI no hotel
    • Internet de alta velocidade
  • Propriedade 100% para não fumantes
  • Instalações para check-in e check-out
    • Check-out tardio
    • Check-out expresso
    • Check-in expresso
  • Armazenamento de bagagem
    • Armazenamento de bagagem
  • Equipamentos de mesa disponíveis
    • Guarda-chuvas
    • Conectores/conversores na escrivaninha
  • Ferro
    • Ferro de passar na recepção
  • Cofre na recepção
    • Cofre na recepção
Acesso à acomodação
  • On Site
    • No local
    • Privado
Bem-estar
  • Fitness Suite
    • No local

Nossas acomodações

Todos os quartos possuem uma TV de tela plana e WIFI de alta velocidade grátis. Em quartos Privilege e Superior, você desfrutará de uma máquina de café Nespresso, jornal, roupão e chinelos. Faça upgrade para o quarto Superior e relaxe enquanto os jornais da manhã ou folhear revistas como cortesia.

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 6

  • Tamanho máximo: 209

  • Capacidade máxima: 250 pessoas

  • Capacidade máxima para banquete: 200 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Mercure Gloucester Bowden Hall Hotel

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.3/5

4.744 comentários

Classificação no TripAdvisor 4.0/5

1.344 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

It's okay but I will not stay there again. Staff is great.

Classificação TripAdvisor 2.0/5

thebipedtrotter 29/09/2021 Avaliação certificada TripAdvisor

For the price I paid, I've ha better hotels. Room is too small and no aircondition. It was late summer but it's a bit hot. Breakfast is good - usual english breakfast, cereals, fruits, tea, coffee, and pastries. No lift. Hotel is old. Our toilet was the old style of pump. You must wait until it gets full before you use it. I've stayed in Ibis and Novotel before and I couldn't complain. It's my first time with Mercure and experience was not good. So maybe I'll stick with Novotel or Ibis next time. I am going to give 5-star to staff though. They were helpful. Just hotel is not good.

Great hotel

Classificação TripAdvisor 5.0/5

JohnWill1076956 08/09/2021 Avaliação certificada TripAdvisor

A great hotel set in wonderful gardens. The staff and service was excellent. The hotel was clean tidy and in a good position close to motorway. The room was well equipped and clean. We had dinner and breakfast which was very enjoyable.

Poor or good? A mixture of both.

Classificação TripAdvisor 2.0/5

Robin S 26/08/2021 Avaliação certificada TripAdvisor

My wife and I are members of the Accor system and have found it pretty good. I wanted a couple of days away so we chose this hotel, especially as another Mercure Hotel closer to us received worse reviews. Problems? A few. When we arrived, 5 women who had lunched in the Hotel and who were also staying in the hotel were paying for their meals. Each one was paying their own bill. The only staff member on Reception was doing her best but continued disappearing to deal with cash and was then returning. The whole process seemed to take about 15 minutes. A poor start to our visit. When I went to pay the bill I was asked to pay an incorrect amount-far too much! Poor finish to our stay. When we went to get our drinks which should have been complimentary, the inexperienced member of staff said we were on,y entitled to a £4 reduction on the bill. Fortunately the other member of staff there was able to resolve the situation. Good things: the woman in charge of breakfasts on Thursday was excellent. The young woman serving drinks on Thursday evening was also very good. Would we return? Maybe, but not during school holidays. Too busy!

Great experience

Classificação TripAdvisor 5.0/5

Dee190784 17/08/2021 Avaliação certificada TripAdvisor

All positive from the beginning, very warm and welcoming reception staff. Excellent service during breakfast. Beautiful grounds to take a stroll after meals. The room was very spacious and a rather comfortable bed.

Opinion

Classificação TripAdvisor 3.0/5

artdecs1969 11/08/2021 Avaliação certificada TripAdvisor

Broken coffee maker that threw coffee on my partner and bathroom window painted closed. Got offered £25.00 to compensate when room cost £188.00. Not acceptable. When spoke to manager I was told that the window has now been fixed but that doesn't change spoiling our weekend. I stay at lots of hotels in Gloucestershire and have never experienced anything like that before I won't return again. Mr J. Keen

Dear Mr Keen, Thank you for your review however this is not quite correct you spoke to the operations manager on Saturday night who advised you that the window in the bathroom of you room was a sash window and therefore opened from the top down not the bottom up. However you was not interested. You asked for compensation for the coffee machine apparently throwing coffee over your partners item of clothing which as a gesture of goodwill we refund £25.00 for the item to be dry cleaned. Also advised if this does not cover the cost to let me have the receipt. Your response to mine and my operations managers email was rather rude and telling us it was a joke and not to bother. So I am sorry we are unable to help you further

Short visit

Classificação TripAdvisor 5.0/5

martin7327 08/08/2021 Avaliação certificada TripAdvisor

Set in a wonderful location our 3rd visit to this Hotel. On arrival reception explained everything required due to COVID . Bar Staff and restaurant staff most helpful . Will be returning again in the near future.

A hotel that thinks Covid is over!

Classificação TripAdvisor 3.0/5

Mummywitch2021 24/07/2021 Avaliação certificada TripAdvisor

Booked this as a short break and happened to coincide with the first week after "Freedom Day". Was very concerned that the majority of staff were not wearing masks, the breakfast buffet was back and there was a general approach of "laissez faire" even though it was necessary to book times for dinner and breakfast. Appreciate mask wearing is now optional but other restaurants etc in the area were all still being suitably cautious. Also worth noting 1) the age of the building as a result of which there is no air conditioning - was unfortunate that we were there on a particularly hot week; 2) the privelege package benefit is questionable - no mini-bar so free soft drinks limited to a Nespresso machine and a couple of bottles of water!; 3) general state of disrepair - spiders' webs on windows and a layer of grime - all very dusty so not appealing when you need to open windows for ventilation. Restaurant very average for a hotel purporting to be a 4 star! In retrospect should have gone to the alternative of the MGallery in Cheltenham Staff doing their best to cope and very friendly - especially the receptionist - but not enough!

Business Trip in Lockdown

Classificação TripAdvisor 5.0/5

Malcolm C Business - 04/04/2021 Avaliação certificada TripAdvisor

This was my second visit to the Bowden Hall, during this current lockdown period, the service was again excellent. The Reception Team are always welcoming and enthusiastic, after a long day and late in the evening, it is appreciated! They take a real pride in recognising the arriving guests, particulary regular Accor Group guests. I will be back!

Welcome Break

Classificação TripAdvisor 4.0/5

Darth26 17/10/2020 Avaliação certificada TripAdvisor

Enjoyed a really relaxing stay at Mecure Gloucester Bowden Hall . Staff were very helpful and hotel was well laid out to deal with the current situation. The room was well equipped for the use of electronic equipment such as laptops ,tablets etc. With generous socket provision. Very comfortable and well lit room.

Dear Darth26 We very much appreciate your comments regarding your stay at the Mercure Gloucester Bowden Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Gavin

Felt safe

Classificação TripAdvisor 4.0/5

Sally B 22/09/2020 Avaliação certificada TripAdvisor

We have stayed at this hotel twice previously and loved it. The grounds are very pretty and the views from the rooms remarkable. The receptionist asked if we'd stayed before, welcomed us back, but then we were given a room with a view of a fire escape, next to an enormous and noisy air conditioning unit. I wondered whether 'loyal' customers are now treated to worse rooms than new customers? That said, we felt very safe and all of the Covid protocol was being followed.

Dear Sally B Thank you for taking the time to tell us about your experience at the Mercure Gloucester Bowden Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Gavin

Short Stay

Classificação TripAdvisor 5.0/5

M2422IBjohna 21/09/2020 Avaliação certificada TripAdvisor

I told the hotel that I did not want a disabled room in order to have a walkin shower but that its what they gave me. They did change it for another room but this was one floor up (no lift) and adjacent to the air conditioning unit which was noisy. However we enjoyed our stay - the staff were very helpful and friendly and we would recommend this hotel.

Dear M2422IBjohna Thank you for taking the time to leave a review I am sorry that it was not explained to you that the only room with a walkin shower is the disabled room all other rooms have bath over showers. I am pleased that the team managed to sort an alternative bedroom out for yourself. Kind regards Gavin

Would like to have rated higher!

Classificação TripAdvisor 3.0/5

Discover58999209423 29/08/2020 Avaliação certificada TripAdvisor

Staff were very good, and we did have a good stay. The reasons for overall rating were dated decor, temperamental toilet flush, brown splash marks by toilet that were there when we arrived and after staying there 3 nights, were still there!!! Very uncomfortable bed, and unfortunately lukewarm meals at all 3 evening meals, such a shame.

Exceptional

Classificação TripAdvisor 5.0/5

BellaSantaLucia 27/07/2020 Avaliação certificada TripAdvisor

The hotel staff were all friendly and welcoming, especially Reception when I arrived. They went out of their way to make my stay as easy as possible as the hotel had just re-opened with all the Covid19 restrictions in place. My room was lovely, bed was comfy, shower was great, and everything very clean. Restaurant food was excellent (I had the salmon and sauteed potatoes .. delicious). I really enjoyed my stay and will definitely book again next time I'm in the area.

Countryside Gem

Classificação TripAdvisor 5.0/5

Sarah S 15/07/2020 Avaliação certificada TripAdvisor

Lovely hotel. very helpful staff, rooms immaculate and dinner delicious. Some confusion over the one way system and could be tricky when more people venture out, but this of course is the same everywhere now. I am looking forward to returning here in the future.

CV-19 stay

Classificação TripAdvisor 5.0/5

IanQ Business - 13/07/2020 Avaliação certificada TripAdvisor

Stayed twice recently during the new unlocked conditions of social distancing, Great service from Rachel on reception through to Steve in the bar / room service. An understandably limited menu given the in room dining but on last stay the same in room dining was also available in the bar / lounge as the hotel works their way through the safety restriction for both staff and guests. Tanks for a great stay

Will be back

Classificação TripAdvisor 4.0/5

John S 25/02/2020 Avaliação certificada TripAdvisor

We stayed one night and enjoyed our stay. We ate in the restaurant and we enjoyed our food. We did not have breakfast as we had an early lunch meeting with friends. The only negative is that there was no lift to the rooms.

A Short Break at Bowden Hall

Classificação TripAdvisor 4.0/5

annecrooks2018 15/02/2020 Avaliação certificada TripAdvisor

We spent a very enjoyable short break at Bowden Hall. This is a fine building set in its own grounds in the village of Upton St Leonards. This is the second time we have stayed there in the last few months. The hotel is well run, clean and the staff are friendly and helpful. The one disappointment on both visits has been the self-serve breakfasts, with serveries going un-replenished and guests hanging around waiting for staff to refill.

Quite pleasant stay but could improve details of the interior.

Classificação TripAdvisor 3.0/5

loughlinjp0909 Couples - 09/01/2020 Avaliação certificada TripAdvisor

The location of the hotel is stunning. The staff were friendly and helpful. I didn’t particularly like the modernist decor of the interior - to bright and garish. Small details such as noisy fan in the bathroom and the toilet flush not working spoiled it a bit. Also, loud pop music was played during meals which was very irritating.

Dear loughlinjp0909, I am sorry to read of your disappointment following your recent stay at Bowden Hall Hotel. It is disappointing to note that you didn’t like the decor of the hotel. We were mindful when competing the refurbishment not to take away the slender of the grand 2 listed building but to give it a modern feel. I do wish that you had brought the noise of the fan to our attention during your visit and we could have ensured that this was looked at for you. I will look at your comment regarding the music as we don’t have pop music playing through the meals and should be jazz or soul. Kind regards Gavin

Couples 2 night break with dinner first night and breakfast

Classificação TripAdvisor 4.0/5

Roger P Couples - 01/01/2020 Avaliação certificada TripAdvisor

My wife and I have stayed at this hotel 3 times previously and invited another couple to stay with us for a weekend break. It did not disappoint even though it was quite busy. Our check in was fairly quick, we were given rooms on the 3rd floor which was ok, our dinner was nice and breakfast both mornings were more than ok. Overall staff were pleasant and well mannered and we had a very stay as was our previous 3 visits, definitely recommend and we will stay again in the future.

Dear Roger P Thank you for taking the time to review Bowden Hall following your recent visit. It was great to welcome you back to the hotel along with your friends. I am glad you enjoyed another stay with us at the hotel. We look forward to welcoming you back in the near future. Kind regards Gavin

Great stay

Classificação TripAdvisor 5.0/5

FitMichelle Family - 16/10/2019 Avaliação certificada TripAdvisor

Great stay Lovely hotel and location, excellent staff, delicious buffet breakfast and evening meals.lovely well decorated rooms very comfortable and great night's sleep, set in a quaint cotswold village Would recommend

Dear FitMichelle Thank you for taking time to write a review following your great stay. It is nice to see that the staffs hard work and dedication is appreciated by our guests as we try to offer a home from home experience for our guests with friendly attentive staff comfortable beds and a good nights sleep. Kind regards Gavin

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