From arriving (late) to leaving and being pleasantly surprised that the drinks in the room fridge were complimentary, everything was perfect. Staff friendly and helpful, we need a disabled bay and this was organised with a reserved sign on a VERY busy car park. Breakfast was a good selection and well cooked. Great stay and would love to return.

This is the third time we have used this hotel. Once again, our room was clean, spacious and well equipped. The staff we came into contact with (reception and at breakfast) were all friendly and helpful. We enjoy occasional trips to this town, and this hotel is our preferred option.

Really disappointed with the standards in the bedroom. Broken lampshades. Mould on grouting joints in the bath. Wallpaper was peeling off. Furniture was dusty. Really not worth the money they charged.

firstly the good points - the staff were lovely and very helpful, the hotel is situated in the centre of Stratford Upon Avon and there are restaurants/pubs/cafe's within easy walking. The Royal Shakespeare theatre and other local attractions are again in easy walking distance, which is brilliant. bad points the hotel felt a bit grubby and unloved. Our room whilst a good size looked like it needed a refresh. breakfast was OK, but not what I would have expected from 4 stars I accept that we have been through challenging times and that normally the hotel maybe of a higher standard in "normal " times.

Great hotel and very well situated in the centre of Stratford upon Avon. It was our first visit but we will definitely be back again. The only small issue was the size of the car park, so would recommend checking in early. Apart from that minor detail we had a lovely stay.

On arriving at the hotel one is met with signs stating, masks are to be worn in all public spaces, respect distance between our team and other guests, no handshaking and no groups of more than 6. All in the name of COVID. Due to our early arrival our room was not available. it should be noted at this juncture that when booking this hotel I was quite specific that parking was require, however when I arrived at the hotel there was only 1 parking space available and had I not arrived at 1300 there would have been no parking space available, it was apparent that spaces could be prebooked but I was never made aware of this. I asked if I could leave my car in the car park which was OK’d so I paid for the parking £15 per night. The young lady on reception was polite and professional, however when we returned 3 hours later the receptionist (male) was officious and was not friendly. During checkin he stated offhandedly that the rooms would not be serviced and that we had to book our time slot for breakfast. When questioned about this he stated that it was to ensure social distancing. We were given a second floor room, the access to which was up a very narrow and steep staircase and even though my wife and I are elderly there was no offer to assist with our baggage. The room was as we expected for an old building, however the bathroom was a disgrace with mould around the bath top and on the tiles. Later that evening when we went to use the bathroom and closed the roller blind on the window we were shocked to see that it was covered in crushed insects and dirty splash marks At breakfast there was no social distancing and the majority of the staff were not wearing masks, it was quite obvious that the breakfast slots and not servicing the rooms was more about minimising the staff to save costs than social distancing and Covid-19. The staff at breakfast were polite and the service and food was good. On the afternoon of the second day we called reception for more tea and milk, their response was come to reception and collect them, we challenged this and after some discussion the receptionist agreed to have them brought to our room. Over an hour later the tea and milk had not arrived so we called reception again and finally the tea and milk was delivered. I would recommend this hotel and certainly will not be staying again.

excellent location, quaint hotel with beautiful features, however extremely tired and need urgent updating. Dirt and dust present throughout the hotel. highlighting the extremely low standards of cleanliness through out the hotel. Asked for a room service at 1030am returned at 4pm and this has not taken place. reception advised that arrival take priority than requests. When room service took place, dirty towels still in the bath, not replaced, dirty cups from the morning still present, no other cleaning took place apart from the bed cover been put in place. I Have photo evidence if requested the only helpful reception staff (lady) sorry forgot her name, was very helpful and apologetic and brought back towels, cups etc. .Room service is non existent, just dreadful, rooms are extremely tired and feels grabby. We booked the prestige!!! for the price we would preferred staying at the premier inn instead. breakfast not worth the money with very unhappy staff working very hard, no managers to be seen. reception staff( except the lovely lady), not attentive and looked very unhelpful and unwelcoming. there appears to be issues with the operation of this hotel which is disappointing for the high price paid. this hotel has a great potential if managed effectively and efficiently. We are regular visitors to this area and we will not be returning to this hotel. Sorry

Lovely oldie worldie hotel. All the staff were extremely friendly and the breakfast was excellent. Situated close to the centre of Stratford. Walking distance from the train station and all of the tourist attractions.

we have stayed here before. This time the room we stayed in was very clean but a little tired. The car park was full when we arrived and finding the multi-storey park wasn't easy. Staff were efficient if a little disinterested in their customers.

Lovely characterful hotel in the heart of Stratford Upon Avon. All staff were very good, however the receptionist gets a special mention as he was exceptional. The buffet breakfast was very good and well stocked. The bar prices are reasonable. Did not have an evening meal in the hotel. The standard room was a good size. If you are driving pre-book a parking space as the car park is small, however it was £15 a day. Would have given 5 stars but for two things which hopefully will be sorted by a planned refurbishment in October 2021. The room was tired looking and the shower had very low water pressure. The biggest question is would I stay in this hotel again? Definitely Yes.

Hotel is in the heart of Stratford. We felt welcomed from Check in to check out. Staff were friendly and attentive, dealing well with a couple of guests who had over indulged at the racing. Would recommend to any one. Only negative was I felt the parking is overpriced at £15 per night.

We were apparently in a "refurbished" room, yet it was tired and dirty, there was mould all over the shower screen and a half inch gap with the bath that meant flooding each shower, the aircon and fan in the room did not work (so we had to make do with a little fan, not effective and took up one of the few plugs in the room). We were misled by a 4* rating. And by Accor who gave it 8+/10 .

I stayed for two nights at The Shakespeare Mercure Hotel recently. I have stayed there previously under more normal times but I wanted to record how well the Hotel responded given the prevailing COVID-19 lockdown restrictions. I have rated 4 as not all of the facilities, restaurant eyc were available but the limited staff on hand did a magnificent job and were most helpful.

Great location, plenty to see and do, not great for shopping as all main shops are out of town, plenty of places to eat, town it very clean only one problem is, they start cleaning toe streets at 6am.

Stayed in a suite, carpet was filthy as were all surfaces, cobwebs on all windows. Marco Pierre Whites restaurant was closed and the garden next to the bar was overgrown and filthy. Was served curdled milk at breakfast. Would never stay here again.