Mercure Bristol North the Grange Hotel 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.0/5 410 comentários

Melhor preço
garantido
Mercure Bristol North the Grange Hotel - Image 1
Mercure Bristol North the Grange Hotel - Image 2
Mercure Bristol North the Grange Hotel - Image 3
Mercure Bristol North the Grange Hotel - Image 4
Old Gloucester Road, Northwoods, Winterbourne, BS36 1RP BRISTOL, Reino Unido

Descrição

Extras do hotel

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

Nossas acomodações

Take advantage of our Flight + Hotel offers

Discover
Discover

Localização do hotel

Mercure Bristol North the Grange Hotel

Old Gloucester Road, Northwoods, Winterbourne
BS36 1RP BRISTOL
Reino Unido

GPS:51.539042, -2.523471

Telefone
Fax +44 161 388 0915

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Estacionamento
  • Restaurante
  • Acessível para cadeiras de rodas
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos

ACORN RESTAURANT

Escolha um dentre vários pratos de dar água na boca preparados usando ingredientes frescos e produtos locais. Escolha um dentre vários vinhos finos selecionados desde a Austrália a Itália. Desfrute sobremesas deliciosas.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.0/5  410 comentários

Classificação no TripAdvisor  3.5/5  1.230 comentários

Incredible!

Classificação TripAdvisor 5.0/5

Samantha C Avaliação certificada TripAdvisor

Absolutely incredible hotel, my partner proposed to me in the hotel room and the staff went out of their way to ensure everything was perfect. A beautiful swan display was on the bed with little hearts. Staff checked in regular to ensure we were happy. The food was incredible, all you can eat breakfast had such a large variety, dinner and tea time menus were nicely varied to suit every palette. The food I cannot rate anymore highly than I already do. The whole staff and manager were just so helpful, polite and respectful. Drinks including alcoholic beverages were surprisingly cheap. Room service is quick and the standard of the food is just as amazing as the restaurant! The views of the grounds and surrounding areas are just breath taking. The hotel is very clean and staff clean areas quickly and efficiently so the hotel always looks spotless. Rooms have a television, a desk with a mirror and a chair for those lovely ladies who like to put their make up on in comfort. Shampoos, conditioners and body wash are available in the rooms with added extras in the bathroom. Very helpful if you forget something last minute. Bath robes and slippers in the privilege rooms were a beautiful touch. This hotel will cater to your every need and they will do it with a smile. I will be coming back in the future as I’ve had the best memories made here thanks to the staff and manager making everything perfect for my surprise engagement. Thank you!

Stay away

Classificação TripAdvisor 2.0/5

Paul H Avaliação certificada TripAdvisor

Water leaking through roof beside room,toe nail clippings on bathroom floor, rotten door frames,mould on wall around bed and tv ariel bodged together with some sort of clip you'd put in your hair. Emailed the hotel twice but funny enough no response!

Thank you for taking the time to share your concerns. I deeply regret the issues you experienced during your stay, and I apologize for the unacceptable room conditions you encountered, including the leak, cleanliness issues, and state of repair. This falls well below the standards we strive to maintain. I’m also sorry that your emails have gone unanswered. Please know that this is not reflective of the service we aim to provide, and I will personally ensure your concerns are addressed. Your feedback is important, and I will investigate the issues raised to prevent them from happening again. I would like to discuss this further with you and hope you might consider reaching out to me directly at carl.symons@mercurebristol.co.uk, so we can make this right. Thank you again for bringing this to my attention. Best regards, Carl Symons General Manager Bristol North The Grange Hotel

Awful stay, one bad thing after another.

Classificação TripAdvisor 1.0/5

Fearless665339 Avaliação certificada TripAdvisor

Sofa bed felt like it was concrete so my son had to share the main bed with us, Shower had no hot water, the bath itself had a scum line around it. There were stains on carpets, hallway stunk of marijuana, dead flies and spiders on the backs of the seats in the bar, Stairwell up to our floor was soaking wet on the steps the list goes on. Only positives , The staff at breakfast were great and the breakfast itself was lovely.

Thank you for taking the time to share your feedback with us. I’m very sorry to hear about the issues you and your family encountered during your stay. The conditions you described, from the sofa bed and shower to the cleanliness of the room and public areas, are entirely unacceptable. This is not the standard of comfort or service we aim to provide. Please be assured that I will personally address these concerns with our housekeeping and maintenance teams to ensure immediate improvements are made. I also appreciate your kind words about our breakfast staff, and I’m glad that part of your experience was positive. Thank you again for your feedback, and I hope we can restore your faith in us. Best regards, Carl Symons General Manager Bristol North The Grange Hotel

Poor

Classificação TripAdvisor 1.0/5

Gordon S Avaliação certificada TripAdvisor

Poor quality room with torturous bed so only got 2hrs sleep Very squeaky floor and temperamental toilet flush WiFi doesn’t work The food was awful the chef managed to ruin a rare steak I still cannot work out how he did it I will never stay here again

Thank you for taking the time to share your feedback. I'm very sorry to hear that your recent stay did not meet expectations, particularly with the discomfort of the bed, room conditions, and the quality of the food. These are important areas for us, and it's disappointing to hear we fell short during your visit. Please rest assured that I will be addressing these issues with our housekeeping, maintenance, and kitchen teams to prevent similar experiences for future guests. Your feedback about the steak is especially concerning, and we will be investigating how this happened. Thank you again for bringing these matters to my attention, and I hope we can regain your trust in the future. Best regards, Carl Symons General Manager Bristol North The Grange Hotel

Heerlijk hotel in mooie omgeving.

Classificação TripAdvisor 5.0/5

Hannah T Romântica - Avaliação certificada TripAdvisor

Het is al een ervaring om het hotel te naderen over de lange oprijlaan. Het hotel ziet er uitnodigend uit aan de buitenkant. we hadden een hele fijne ruime kamer, met hemelbed en bankstel. Het personeel was heel vriendelijk. Het eten in het restaurant was heerlijk.

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 333 comentários 9.5/10 Localização
  • 727 comentários 5.1/10 Quarto
  • 618 comentários 7.6/10 Serviço
  • 20 comentários 5.7/10 Wifi
  • 347 comentários 7.6/10 Café da manhã
  • 326 comentários 6/10 Comida
  • 221 comentários 3.5/10 Atmosfera
  • 180 comentários 4.6/10 Limpeza

Com a tecnologia Trustyou

Nossos outros estabelecimentos nas proximidades

Todos os nossos hotéis em Bristol

Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (Alguns impostos podem ser pagos na chegada ao hotel (por exemplo, imposto de turismo) de acordo com as normas locais em vigor.) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.