Mercure Bristol North the Grange Hotel

Mercure Bristol North the Grange Hotel 4 estrelas

Classificação clientes Avis (Classificação ALL) 3.9/5 699 comentários

Hotel ALLSAFE. Aprovado

Mercure Bristol North the Grange Hotel
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Descrição

Extras do hotel

  • An ALLSAFE Clifton Environmental certified hotel

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

Nossas acomodações

Todos os quartos possuem uma TV de tela plana e WIFI de alta velocidade grátis, a maioria tendo vistas da paisagem. Em quartos Privilege e Superior, você desfrutará de uma máquina de café Nespresso, jornal, roupão e chinelos. Desfrute de um quarto Superior com as portas do pátio com vista para o jardim.

Localização do hotel

Mercure Bristol North the Grange Hotel

Old Gloucester Road, Northwoods, Winterbourne
BS36 1RP BRISTOL
Reino Unido

Fax: +44 161 388 0915

  • De avião

    BRISTOL AIRPORT A 28,97 km / 18 milhas

  • De trem

    BRISTOL PARKWAY A 4,83 km / 3 milhas

GPS:51.539042, -2.523471

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

ACORN RESTAURANT

Escolha um dentre vários pratos de dar água na boca preparados usando ingredientes frescos e produtos locais. Escolha um dentre vários vinhos finos selecionados desde a Austrália a Itália. Desfrute sobremesas deliciosas.

Avaliações dos nossos hóspedes para
Mercure Bristol North the Grange Hotel

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  3.9/5  699 comentários

Classificação no TripAdvisor  3.5/5  1.066 comentários

Still in the 90s

Classificação TripAdvisor 3.0/5

executivesuite Avaliação certificada TripAdvisor

The whole hotel needs a major refurbishment, bedrooms very tired. Certainly not worth paying for upgrade rooms. The staff are good and food good but I would not stay here again unless the Hotel had a full refurb.

Great Location

Classificação TripAdvisor 5.0/5

H780SHrobertm Avaliação certificada TripAdvisor

We have used this hotel several times and always impressed with grounds and rural location. Our room was very good and thoughtfully allocated to avoid disturbance from a wedding reception taking place at the hotel. Reception was warm and efficient, every bit as good a stay as we could have wished for

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Frankie Guest Services

Excellent hotel

Classificação TripAdvisor 5.0/5

martinbarnes2022 Negócios - Avaliação certificada TripAdvisor

Business trip which required a centrally located hotel, the staff were very attentive and nothing was too much trouble for them. I would highly recommend this hotel if you are staying in the area as it is a cost effective hotel to use.

A lot of stairs and a long walk from the carpark

Classificação TripAdvisor 3.0/5

JimCrosskell Negócios - Avaliação certificada TripAdvisor

Lovely hotel frontage if you are getting married. Great views from the lawns. if you arrive during darkness on a wintry night it is difficult to find and once parked it is a long walk to reception. I do not want to be told to whatsapp the reception to be booked in. I had to ask for my complementary drink voucher as an Accor member. The restaurant staff were friendly and proficient and at breakfast. Check out was the usual debacle. Lovely room and bathroom OK but still using shower curtains.

Staff were so helpful and friendly.

Classificação TripAdvisor 5.0/5

Peter S Avaliação certificada TripAdvisor

It’s the second time we have used the hotel. It’s such an excellent venue for us and our retriever. The grounds are magnificent and the staff very welcoming. The accommodation is very spacious and the breakfast first rate.

comfortable stay

Classificação TripAdvisor 3.0/5

Lucy B Avaliação certificada TripAdvisor

We stayed for one night and were given a privilege room. It was on the fourth floor unfortunately, and we had to carry our own bags up the stairs, even though we are over 70, but there isn't a lift. Nice evening meal, but they couldn't give us a bill, nor the next morning, so we have no idea if wew ere charged correctly. Breakfast was okay, although the hot food had obviously been left on a hot plate so was a bit tough. Apart from that the staff were very pleasant and the surroundings lovely.

Good quality comfortable

Classificação TripAdvisor 5.0/5

gbevan2021 Avaliação certificada TripAdvisor

Room well appointed staff friendly and always happy to help. Food very good and good choice good car parking set in lovely grounds. A few minutes from the m5 easy to find well sign posted will stay again.

bristol trip

Classificação TripAdvisor 3.0/5

vic2rjenkins Avaliação certificada TripAdvisor

staff very friendly but found place lacked staff breakfast a disaster long wait and cooked breakfast horrible had scrambled eggs and it was just a grey and black mess husband had fried egg and was slimy. didnt try it again

Country hotel set in loverly ground but a short drive to the city

Classificação TripAdvisor 5.0/5

gillians555 Avaliação certificada TripAdvisor

Staff were very welcoming and reception were waiting for us. Our room was lovely and our bed was very comfortable. The bathroom was a little older but clean and well washed. The hotel is set in its own beautiful grounds out in the country but just a stones throw from the city. For us it was our overnight on our way down to Devon and Cornwall and we will defiantly use it again. We had an excellent evening meal which we booked in advance, there was a very nice bar located in the hotel and we finished our stay with a full English breakfast our choice. There was also a Good vegan selection. Best of all, Parking was free and there was a large car park and I like the way there were pet water bowls set our around the hotel for your pets. We liked all of it.

Tired old Hotel

Classificação TripAdvisor 2.0/5

pauloU444FS Avaliação certificada TripAdvisor

Rather tired hotel;. Room deco dated and Bathroom in need of refurbishment. Tried to check in at 4pm but was told previous guests had not checked out as they were part of the wedding party - just not acceptable. Was however given another room after a lot of fuss. Room key didnt work at first so had to return to reception something we had to repeat a number of times

Forgetable short break

Classificação TripAdvisor 3.0/5

Alan267 Avaliação certificada TripAdvisor

As a user of Mercure Hotels before I thought I would be safe to book this one for a short break near Bristol but was very disappointed with the room. Service was let down by the fact that on arrival we found the sink blocked and despite requests for this to be fixed it was not. Also we found the shower very hard to use, perhaps because it was out of date. For the price of £11 each the cooked breakfast was satisfactory though I would not pay £16 for it.

Bristol break

Classificação TripAdvisor 4.0/5

jrtaylor1239 Avaliação certificada TripAdvisor

It was certainly a different experience staying in these Covid days but the hotel and its staff provided a good service notwithstanding the difficulties. The meal provided within the booking was enjoyable even if it was eaten in the bedroom.

Dear jrtaylor1239 Thank you for your wonderful feedback! Were glad you enjoyed your stay and will pass on your wonder comments to our team. We hope you come stay with us again and come enjoy our restaurant and bar once we re-open them soon! Kind Regards Simon Food & Beverage Manager

Very good mid week stay

Classificação TripAdvisor 5.0/5

iainlochhead Negócios - Avaliação certificada TripAdvisor

Stayed for an evening last week, Nice room and very clean and quiet. Staff very helpful and breakfast was excellent with good service. Checkout efficient and will stay again. Lovely grounds to walk in the morning.

Dear Iainlochhead Thank you so much for your wonderful 5 star review. I am so glad that you enjoyed your stay and that the team looked after you. I am so glad that you enjoyed the grounds and found our breakfast and service excellent. I do hope that we can welcome you back to the hotel soon Kind regards Catherine

old hotel and very far away from city

Classificação TripAdvisor 2.0/5

alexs181818 Couples - Avaliação certificada TripAdvisor

This hotel very far away from the city and also look very old. As accor gold member, when i stayed in this hotel i haven't received any points and night in my account after more than 1 month. I just confused is this hotel belong to accor group or not. I write email more than 5 times but no response at all.

Dear Alexs181818 Thank you for taking the time to review our hotel. I am so sorry that you have not been responded to as i haven't seen this email, please can you contact me directly at the hotel so that I can resolve the complaint for you and get your points added for you. We of course would like to resolve this for you straight away kind regards Catherine

Brilliant

Classificação TripAdvisor 5.0/5

mandj57 Família - Avaliação certificada TripAdvisor

Lovely comfortable hotel friendly staff Set in beautiful grounds so peaceful very close to our family we use this hotel a lot a really good find would recommend this hotel to anyone who wants a lovely relaxing break prices very reasonable prices to

Dear Mandj57 Thank you so much for your 5 star review and I'm delighted to read that you had a wonderful relaxing stay with us. We look forwards to welcoming you back soon. Kind regards Catherine

Lovely location

Classificação TripAdvisor 4.0/5

wdzaro Família - Avaliação certificada TripAdvisor

Hotel a bit outdated, needs upgrading and breakfast could do with more options. A bit mouldy in the bathroom but clean. Otherwise would have given 5*. Excellent customer service and lovely views. We requested teas and biscuits as we didn’t have any in room and this was delivered promptly.

Dear Wdzaro, Many thanks for taking the time to complete a review of our hotel following your recent visit. I’m very pleased to note that you enjoyed your stay and in particular found our location ideal for your needs. Situated in the idyllic South Gloucestershire countryside we are positioned in the ideal location for relaxation and enjoyment! I look forward to welcoming you back again in the near future. Warm Regards, Jonathan Bowen General Manager

Nightmare

Classificação TripAdvisor 1.0/5

coachdrive2018 Couples - Avaliação certificada TripAdvisor

Arrived on the Friday night to find the HOTEL had altered my booking. Took them 30 minutes to replace the twin room the hotel gave me for a double that was booked. We were put in the stables( the fridge) with no extra heating. We had a package with an included dinner on first night. Wedding reception in restaurant so food had to be taken in the bar. Barman was actually a waiter and had no idea how to work the till for food nor what menu we should have. At the third attempt we got the set menu, 3 courses. The food was good. However, the staff had managed to reduce the bride to tears because there was something wrong with the cake! Breakfast, no one in attendance at first so we had to fed for ourselves and it soon became clear a lot of the food had not been put out! Eventually two staff appeared. One taken up filling in the blanks! On return from a very wet day all we wanted was a shower and warm up. But we couldn't The door card failed to work, back through the rain to get a replacement, only to find when we got into the room there were no towels and the room freezing. Back through the rain again for towels. We were offered a room in the main building, but refused it as we didn't want to get soaked a 5th time in one day! They did give us a bottle of their plonk with the towels. Breakfast day two. Warning! Coach party in!!!! Had to wait for table, then for the food as the same two were on duty and they couldn't keep up with demand! Then just to top things off, we heard those in the coach party complaining their rooms were too hot, and reception asked me to pay for my inclusive dinner on the first. I am a LeClub member,if this is how they treat members, god help ordinary folk! I have had better stays at an Ibis hotel, also in the group. I recommend you stay away from this one till they change the staff lock, stock, an barrel!

Dear coachdrive2018, I am sincerely sorry about these issues that you have experienced during your recent stay with us. Of course, this is not the usual level of service that we endeavor to provide to our guests. I'd be much obliged if you could contact me on the below email, at your earliest convenience, so that we can discuss in a more private forum. Once again, please accept my sincerest apologies. Warm Regards, Jonathan Bowen General Manager Jonathan.Bowen@jupiterhotels.co.uk

Good location for visiting Bristol.

Classificação TripAdvisor 4.0/5

David C Couples - Avaliação certificada TripAdvisor

We chose this hotel for a day visit to Bristol, particularly to see the SS Great Britain. The location is ideal, being close to the M4 and M5 motorways. More importantly for us, it is a short drive to Bristol Parkway station, from where there are frequent trains to Temple Meads for the city centre. Journey time 10-15 minutes, anytime return fare just £4.80 (Oct 19 price). The hotel itself is seemingly only accessible by car, there being no local bus service nearby. We were upgraded to a privilege room due to our Rewards Club status, which was appreciated. The room was cold on arrival, but warmed up when we had sorted the heating out. Everything in the room was working, the only problem being the temperature varied wildly (presumably due to other guests using hot water). The large double bed was firm but comfortable and we slept OK. Also the shower head was fixed to the wall (not on a riser rail) so its height could not be adjusted. We had a meal in the restaurant both nights, but felt the second night was better than the first - service was very slow on the first night. Also disappointed to find such a small choice of cereal for breakfast, with no cornflakes on the second morning. Despite these reservations, we enjoyed the break and would probably use the hotel again.

Dear David C, Dear Guest, Many thanks for taking the time to complete a review of our hotel following your recent visit. I’m very pleased to note that you enjoyed your stay and in particular found our location ideal for your needs. Please accept my apologies for the delay in service on your first night with us, I will of course review these comments with the team. I look forward to welcoming you back again in the near future. Warm Regards, Jonathan Bowen General Manager

Dated but satisfactory

Classificação TripAdvisor 3.0/5

jongilbertrolfe Negócios - Avaliação certificada TripAdvisor

A dated hotel from the 1980s, set in beautiful grounds, but a little tattered around the edges. I am sure that if some money was spent on the bathrooms, carpeting and carpenter it would be up to what would be expected from an Accor Prestige Hotel.

Dear Guest, Many thanks for taking the time to complete a review of our hotel following your recent visit. I’m very sorry to note that you experienced some issues with the condition of your room. Please be rest assured that I have shared this feedback with my Maintenance and Housekeeping teams so that they can take the necessary actions to make improvements. Please accept my sincerest apologies if this hindered your stay. I hope to welcome you back again in the near future. For our best rates, please visit our website. Warm Regards, Jonathan Bowen General Manager

A Good Place To Relax

Classificação TripAdvisor 4.0/5

Jill4499 Couples - Avaliação certificada TripAdvisor

A good place to relax.....tucked away in the greens of the foliage and grasses the Mercure Bristol North The Grange Hotel is a lovely place to kick back and relax. An imposing old Mansion which has seen better day but makes up with in charm....the reception staff were welcoming. Our room was delightful and had a very nice outlook. Pillows were not that comfortable, but everything else in the room was good. Breakfast was plentiful. My husband and l enjoyed our stay..Thank you The Grange

Dear Guest, Many thanks for taking the time to complete a review of our hotel following your recent visit. I’m very pleased to note that you enjoyed your stay and in particular found our location ideal for your needs. Situated in the idyllic South Gloucestershire countryside we are positioned in the ideal location for relaxation and enjoyment! I was also very pleased to note that you found our staff welcoming and room delightful. I look forward to welcoming you back again in the near future. Warm Regards, Jonathan Bowen General Manager

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