Mercure Gloucester Bowden Hall Hotel 4 stars

Room was nice and spacious. We had Dinner included in package which was lovely. But it was very unorganised, unfortunately for the hotel all the systems had failed, so we couldn’t check in or out out properly. All the tills were down also, which made ordering a drink a nightmare. You had to pay cash but no change was given. We can appreciate this was very difficult for the hotel as they had a wedding party, a birthday party and coach party aswell as hotel guests. There was no cot in our room, which we asked for, once the cot was provided it was left for us to assemble. With no blankets and pillows for the cot. We had very long waits to order drinks etc. Very busy breakfast also. But if the systems wasn’t down I’m sure our stay would of been better.

From start to end we thoroughly enjoyed our mini break. Hotel was beautiful, staff were very friendly and polite. The food was beautiful too....

The hotel was beautiful, room was clean and tidy. Both breakfast and dinner were delicious.

When we arrived we were told that the restaurant was fully booked for dinner for the 3 days we were there. The bar menu is very limited so we had to go out to eat. Our room had one sash window, the outlook of which was a brick wall c.15 ft. away. It opened c.6inches. It was a very hot few days so we had to have the fan on all night. On the brighter side, the staff were very professional and attentive.

On 14 August I booked on line with your booking office for two nights stay at Bowden Hall hotel. On 17 August I found an email address on your site for the hotel and requested a specific room. Turns out this was an old address and should have been removed from the site. Staff told me they were working off two computer systems and it was a mess. The day before I was due to arrive I called the reservations team only to be told my booking had somehow been cancelled. I was initially told if i wanted to rebook it would cost me almost double the price. Then I was informed there was no rooms available. I spoke with someone else at the reservations team who told me I would have to take accommodation at a a sister hotel 3.7 kilometres away. This is despite telling them I had booked and paid in advance for 4 meals in the garden pods at Bowden. I eventually spoke to a receptionist at the Hotel, FRANCESCA she was terrific when I explained my problem to her. She promised to sort everything out and call me back before I set off on my 350 mile journey to the hotel. Sure enough she called me to say she had our room for 2 nights as booked and on our arrival had a bottle of wine in our room as an apology. Out stay was great, lovely clean spacious room, good food wonderful setting. Just the booking mess wasted this short break which was supposed to be stress free.

Staff were lovely and very helpful. Breakfast excellent and most dinners, the tikka Marsala veg left a left a little to be desired. On the whole it was a very enjoyable stay

Very enjoyable staff very good food good

Whilst the room was very expensive considering what I have paid in other premium hotels, it was well located if you are looking for a quiet getaway. It would have been better had it been a spa hotel, which I felt it would have benefited from.

First class stay. Will return again

excellent Breakfast and Dinner , celebrating my Birthday booked a pod great experience . Our Host John was Brilliant nothing was too much trouble . He was very Guest aware . Good guy for the hotel . Room was ungraded as a treat for me and the staff all very friendly and helpful . Good nights sleep clean room comfortable bed . Highly recommend a stay

Pleasant

A one night stay for business purposes but made comfortable, with a relaxing environment.

The young chap on reception couldn’t have been more helpful. The bar staff in the function room for the wedding we attending were great, especially Anna/Hannah. Restaurant staff were very friendly. The room was lovely and the hotel is situated in a beautiful spot. We had a great stay.

Check in took at least 15 minutes die to issues with rooms not being available fr guests who had evidence if their booking. i My room was far too hot and i had had very uncomfortable which resulted in my feeling so unwell in the morning I left the hotel without breakfast.

A great hotel set in wonderful gardens. The staff and service was excellent. The hotel was clean tidy and in a good position close to motorway. The room was well equipped and clean. We had dinner and breakfast which was very enjoyable.