MERCURE BRISTOL HOLLAND HOUSE 4 stars

Reception good bar and dining area pleasant. No heated towel rail in bathroom coffe mug had cracks on base and would be subject to germs. TV controller had duck tape as battery cover missing and did not work properly Was not informed newspapers were complimentary Breakfast was good

We waited 40 minutes to check in and upon check out we were charged for car parking at £15 although we didn't use the car park. Small things to complain about but annoying just the same.

Mercure need to remember the adage ‘You never get a second chance at a first impression’ as, from arrival, they failed to match what I have come to expect from Mercure Hotels. The Holland House hotel is very big yet only has space for 90 cars. This means that if you turn up later in the evening you struggle to park and, unlike other hotels, there is not another alternative nearby. Once inside the hotel is shabby. Our superior room was clean but the duvet had the wrong size duvet cover on, and a kettle that leaked. The former was sorted quickly by housekeeping whilst the latter was replaced, but the old kettle left behind. The general decor is tired throughout and there is a very strong smell of chlorine around the swimming pool area, which you can’t avoid as this is the main entrance from the car park. We will not be staying there again.

Our check-in and room were fine. Breakfast good, plenty of choice for us and no waiting. The car park is too small for the hotel, on the Saturday evening it was more than full and access in and out restricted by vehicles left on kerbs and double parked. The swimming pool is small but seemed clean. No towels in the changing room, apparently you have to get them from reception. No notice to this effect though and we were not told about it at check-in. The TV in the room had a strange selection of channels. BBC1 &4 and not BBC2 or ITV or Channel 4. Lots of adult channels. Our room was left uncleaned one day, we had to chase reception at 1600 to get it done.

The hotel and staff were friendly and helpfull, the room was clean and maintained well, the restaurant for breakfast and evening meal was good but I did have a minor issue at check in which was resolved straight away.

Reception very helpful and welcoming. The room offered all I needed.

From the moment we were greeted by Berni to leaving, nothing was too much trouble. We were trusted with keys for the disabled lift system and were applied upgrades as per offer I had recieved. Our room was amazing the bed was comfortable. The attitude of every member of staff was simply lovely and real fast was a delight.

We had a lovely evening celebrating in your forest suite and stayed on the same floor. Was lovely to know we didn’t need to travel to another floor to fall into bed!!!

Verygood

Would be better if there are bigger and 2 bedside tables for twin bedders

Pleasant room and stay. Good facilities. Décor sometimes a little tired. Not a lot of personality.

Short lived, not long enough in the city

Good however my rooms temperature was difficult to control. It was quite cool and the heater didn't seem to warm the room. The gym equipment was a pure old

Comfortable room nice atmosphere throughout the hotel but parking is expensive and and gym / pool area is really small!

Great hotel with very friendly and helpful staff. Rooms are high quality and spacious. Only negative is the £15 charge for parking