Mercure Bristol Holland House 4 stars

I have stayed at Holland house on multiple occasions and in all honesty was a little disappointed. We had booked two rooms which were on different floors despite the hotel being empty. Our rooms looked tired and it just didn’t have a feel of a high end hotel which is what I have come to expect. Breakfast was very limited and I appreciate why the buffet isn’t available but to not offer preference on how eggs are cooked for example means that the offering was very poor and I was left feeling cheated.

Really comfortable, friendly, good service and food. Car park should be free for residents, cheaper round the corner in public park. Great location, very vibrant and good culture available.

Staff were lovely. Lots of protection plans in place. Pre cooked breakfast wasn’t great but dinner the night before was good. Sad that the hotel is so quiet in these strange times.

Restricted service as a consequence of C-19 but perfectly understandable to have concern for safety as top priority.

No swimming pool which was shocking considering you had no more than 50 guests staying cold showers insincere wots app questions . Really get agrip.

We returned after a stay earlier in the year. Although disappointed there were a few hiccups it hasn’t deterred is from visiting in the future. The breakfast staff are so friendly and helpful, just what you need on a stay away from home. We look forward to a future visit when the pool is opened and things return to normal

Fantastic family suite

We had a very good 2 night stay, room was good, would have liked china mugs for tea instead of paper ones. When we needed extra supplies from reception Staff were very accommodating. We ate in the Urban bar both nights and again the staff were excellent and the food very nice. We understand the limited menu due to Covid.

Unfortunately it did not start well room 138 no heating or hot water changed room to 137 fabulous room but no hot water again from 6.30pm however the staff were excellent in resolving the problems and certainly made our stay most enjoyable and we will certainly be back. Thanks once again to all the reception staff and the bar and food staff who looked after all our needs.

A great stay, good location. Fabulous room.

I think the first thing was it felt an extremely safe experience and therefore no issues in staying at a mecure. As normal mecure just offers that experience that you have no second thoughts in staying again.

Clean and comfortable room.

Excellent service

The room was a little bit cold, with the heating turned up so not a good night sleep. Upgraded to a bigger room. Should have stayed in a smaller room. Behind the bed was extremely dirty not cleaned in a while.

Fully understand the difficulties of reopen the hotel after lock down but very basic non-covid issues really let the hotel down. The toilet flush was working. Reported to reception on multiple occasions who assured me it had been fixed....when I left the hotel two days later it was still not working !!!! Using a bucket to flush the toilet under any circumstance is not acceptable. Heating the room was not working again reported and no action taken. I will not be staying in this hotel again and would not recommend it to anyone else.