Customer review rating 4.1/5 10,124 reviews
ALLSAFE approved hotel
Best price guaranteeHow it works?
Free: become a member
When making a booking at this hotel:
I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate
Central location with excellent transport links and on site car parking
High end newly refurbished event suites on a dedicated events floor with lounges & break outs
The place and space to inspire your delegates, accommodating 6 to 220 delegates in 12 suites.
In walking-distance of the Harbourside, vibrant city and its mix of award winning attractions
Check-in from 14h00
Check out up to 12h00
275 spacious and well-appointed rooms are both contemporary and comfortable. Upgrade to one of our suites or privilege rooms and receive a host of additional services and enhanced amenities.
Number of meeting rooms: 12
Maximum size: 324 m²
Maximum capacity: 220 people
Maximum banquet capacity: 220 people
100% genuine reviews from our guestsFind out more
Ben P. Business - 26/03/2021 Confirmed reviews ALL
Heating wasn't working, no hot water in the morning, breakfast order was wrong
Very helpful staff
Anonymous Business - 23/03/2021 Confirmed reviews ALL
your front desk team were extremely helpful during my week with you. Always positive and optimistic, helped me enormously with all my questions and requests
Good location very clean very helpful staff
Mel Families - 15/03/2021 Confirmed reviews ALL
In the situation at the moment we were wary of staying in a hotel but from walking in thr front door up to leaving we were treated so well.
Location great for where I needed to be
L T. Business - 06/03/2021 Confirmed reviews ALL
I had to move rooms after the first night as I didn't have any hot water in the bathroom, 2nd room I moved to was ok but by time of leaving 2 bulbs were out in the bathroom one over the shower so not great but usable. Staff really pleasant and helpful, no quibbles about moving rooms. One thing in my opinion you need to look at is giving your cleaning staff more time to clean rooms once back to normal (or it would have been prime opportunity to get them back up to scratch whilst quiet), it has been my biggest complaint ever since staying with you and I actally go to Premier Inn out of town out of preference as its cleaner than your hotel. When was the last time your Hotel Manager looked in a room, I mean really looked in a room? go look in the fridges, every single one where I have stayed in privilege room in the last 4 years, look at the top tray (usually crud in it, look at the fridge handle usually crumbs in it). Look at the lovely panelling you have in the rooms, look at the ledges in the design (filthy with dust), look in the showers (the mildew in the silicone). Look at the bathroom doors, when was the last time they were cleaned (every room I've stayed in has some kind of spill down it) Just a few extra bits kept an eye on would make a huge difference to someones stay. Your hotel is a great location with added benefit of restaurant, gym and pool, but in all the time Ive stayed with you I have never been brave enough to use the pool because of the cleanliness of the rooms as if the rooms are like this, what are the changing rooms for the pool going to be like... and I love swimming. Someone just needs to give the hotel a bit of a love and care, because you could be a fabulous place to stay.
Droll Business - 03/03/2021 Confirmed reviews ALL
Despite Lockdown restrictions my 2 night stay was satisfactory. I have stayed at the Holland House on several occasions over the last 3 years. I was surprised at the fact that the neighbouring room was occupied when the hotel was almost empty. Noise is the enemy of all hotel guests, the decision to place guests into adjoining rooms is at best inconsiderate! I am sure you can do better.
Our most recent 20 reviews
In partnership with TripAdvisor