Mercure Bristol Holland House

Mercure Bristol Holland House 4 stars

Customer review rating (ALL Rating) 4.0/5 1,012 reviews

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Description

Hotel extras

  • Central location with excellent transport links and on site car parking

  • Well equipped and versatile meeting and event space.

  • Adaptable meeting and event spaces. Great for training, conference and exhibitions.

  • Short walk from Bristol Temple Meads train station.

  • In walking-distance of the Harbourside, vibrant city and its mix of award winning attractions

ALLSAFE approved hotel

Hotel location

Mercure Bristol Holland House

Redcliffe Hill
BS1 6SQ BRISTOL
United Kingdom

  • FIRST BUS:  Bristol Bus & Co REDCLIFFE HILL

  • By train

    BPW At 7km / 4 miles

  • By train

    BRI At 1km / 0 miles

GPS:51.447341, -2.591025

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

URBAN BAR & KITCHEN

The Urban Bar & Kitchen offers a vibrant and contemporary atmosphere with a fantastic open plan dining facility. Using the finest local produce, you can expect urban food, unsung heroes along with some guilty pleasures to satisfy your appetite.

Our accommodation(s)

275 spacious and well-appointed rooms are both contemporary and comfortable. Upgrade to one of our suites or privilege rooms and receive a host of additional services and enhanced amenities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,012 reviews

TripAdvisor Rating  3.5/5  3,421 reviews

Extremely dissatisfied

Customer review rating 1.0/5

Derek C. Business - Confirmed reviews ALL

Unacceptable levels of noise at all times if the day and night from the room across the corridor, women shouting, children running around screaming, not very conducive for a work stop over. It all came to a head when in one particularly loud period I was going to and on opening the door I was confronted by the fire door across the corridor wedged open and to my horror there were three women squaring around some form of open flame stove cooking a meal. I only wished I had hap the presence of mind to take a photo of what was in front of me but as you can probably guess it took me by complete surprise, make no mistake if I had thought to get a photo I would have contacted the local fire officer and reported the incident. I am outraged that a hotel group of your renown allows guests to put the lives of other guests at risk with this type of behaviour. I have to inform you that this was by far the worst example of behaviour in any type of hotel I have stopped in in over 30 years of travelling for work business, and I can assure you that I will NEVER stop in this hotel again moreover I have been sharing my experience with colleagues who visit the Bristol area regularly. I would however like to finish on a positive note, the front of house were as horrified as myself when I reported the incident, and in fairness when I returned later in the evening I was informed the duty manager had investigated the incident but the party had finished and all was quiet. I am still deeply concerned that the guests in that particular room were not cautioned on their behaviour, this has all the potential of future disaster, and to be quiet honest I am still contemplating calling in on the local fire officer on my next visit and reporting the incident.

Room moves and mould :(

Customer review rating 1.5/5

Shane Business - Confirmed reviews ALL

I’ve stayed here multiple times and normally fine, but this time had to move room a few times, first due to dirty pillows, then someone else was still in the second room. The last room was not nice, but seemed clean - until I saw the shower the next day and the shower curtain was covered in mould at the bottom. Asked them to switch it out but they didn’t do anything. Overall service levels are mediocre.

Amazing stay

Customer review rating 5.0/5

Leona P. Families - Confirmed reviews ALL

Booked a night in a standard double, sent a special request with it being my partners 30th and we had an upgrade, our room was gorgeous. Room was huge, had a stand alone bath with a walk in shower, also breakfast was lovely. Staff were really friendly too especially with having a toddler with us. Definitely recommend and we will be booking again :)

Well located but rooms out dated and in need of refurbishment

Customer review rating 3.0/5

Mr B. Couples - Confirmed reviews ALL

Room was in need of some refurbishment , chair had a large rip in it and the carpets were dirty and grubby. The room wasn’t vacuumed the next day and the corridors were full of the previous nights other glasses and plates . Also food left on the plates and not cleared away until the next day

Dear Pat B., Thank you for taking the time to share your review. We hope to welcome you back to our hotel very soon! Kind Regards, Chris Falcus General Manager

Dropping standards

Customer review rating 2.5/5

Paul Business - Confirmed reviews ALL

Always stay in this hotel while in Bristol. fair prices and good location. On last few stays the standards seem to have dropped. Hotel slightly quite tired inside and out. Clientel also seems to have dropped with marginally antisocial behavior.

Dear Paul R., Thank you for taking the time to share your review. We hope to welcome you back to our hotel very soon! Kind Regards, Chris Falcus General Manager

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