Mercure Bristol Holland House 4 stars

Location was perfect for our needs, we were attending an event on the quayside a short stroll away. Room was comfortable but bathroom was a letdown; the sink was blocked and the entire hot water system failed overnight! Thankfully, the failure of the hot water resulted in the cancellation of any parking charges, a good job because the car park is nowhere near adequate for such a large hotel. Our car was damaged due to the size of the parking spaces; sardines have more space even when they are packed in a tin! Staff were disinterested when we reported the blocked sink and hot water issues. Whilst I understand this hotel is in a large city, close to Bristol Quay, I do not expect to see rats brazenly running around by the hotel entrance. Be warned, the dining facility is not capable of dealing with large numbers at breakfast time. We queued for around ten minutes and watched the flustered staff attempt to make the best of a poor situation. For me this hotel is a serious let down for the Mercure brand.

Good location, great breakfast, decent stay

There were a number of things that led me to rate this as dissatisfied. 1. £15 a night for car park - not clearly advertised if at all 2. No hot water for shower 2/3 mornings 3. No crisps stocked in bar, when I ordered sweet potato fries they were cremated 4. Fridge in room was not cold 5. TV had not got ITV 6. Dirty towels, plates and glasses were not cleared from room from nights 1 and 2.

As a frequent visitor to this hotel it always meets my expectations. Room are excellent and spacious although there does appear to be recurring issues with the TV service offered and in particular accessing BBC1 and BBC2

The room was lovely and the location very good, but there was no hot water so I was unable to take a shower etc.

From check-in to check-out first class stay. Stayed one night in a Premier room with 3 course dinner and brilluant breakfast.

My parents booked for me to join them when they visited me at Uni. Initially booked for one night then extended to 2. Was told I would be able to keep the same room. Returning from a day out on the 2 night I found that I couldn't get into my room, expecting it just to be a problem with my key I returned to reception to be told I could no longer stay in the same room and needed to move as they had over booked! Very annoying, the manager not particularly helpful. Offered me dinner as compensation, but when I rang down to order they said it was to late despite saying He was available until 2am!

I stayed with my two children for one night - the hotel and room were lovely (even though we couldn’t open the windows) but we were disappointed with the pool. The water was cold and it is in need of decorating and the showers didn’t work properly.

Easy check I and helpful staff

The room was very cold. The shower was only luke warm. The room was incredibly noisy as it had a connecting door to another room which provided no sound insulation and sounded as if the guests next door were in my room

For £100 a night for standard room, I do not expect to experience multiple issues: 1. No hot water 2/3 mornings 2. Used towels, plates and glasses not cleared from room when housekeeping visited each day 3. £15 a night for car park 4. No crisps stocked in the bar 5. Fridge was not cold

Hotel was OK for an one night Room 130, nice spacious room with two double beds, but no TV remote, showers luke warm, even on the hottest settingrestaurant - not a great menu, food cold & tastless

All the staff we met were incredibly friendly and courteous. The only downside to our trip was the parking. The hotel was extremely busy and there is no drop off area at the front. With a baby and young child this was very difficult, but other than that we can’t fault our stay. The family room was a great size too.

Great staff. Experience marred by lack of TV remote ( TV wouldn't work via buttons on side of it, so pretty sure TV remote was removed rather than repair or replace TV.) Also no hot water on Sunday morning, apparently die to faulty boiler. No parking spaces available on Saturday despite being included in secret escapes deal. Chaotic breakfast service on Sunday morning ( could do with a faster tea and coffee system and a few more staff to help clear tables) bed and room good and staff helpful.

I stayed here for one night for work, and thought it was excellent value. The bedroom was spotless, breakfast was generous and tasty, and I even managed to swim twice!