Customer review rating 4.1/5 10,251 reviews
ALLSAFE approved hotel
Central location with excellent transport links and on site car parking
High end newly refurbished event suites on a dedicated events floor with lounges & break outs
The place and space to inspire your delegates, accommodating 6 to 220 delegates in 12 suites.
Short walk from Bristol Temple Meads train station.
In walking-distance of the Harbourside, vibrant city and its mix of award winning attractions
Check-in from 14h00
Check out up to 12h00
275 spacious and well-appointed rooms are both contemporary and comfortable. Upgrade to one of our suites or privilege rooms and receive a host of additional services and enhanced amenities.
Classic double room
Classic twin or family room
Privilege room with kingsize bed
Superior spacious room with kingsize bed
Executive Suite with lounge area - 1 super king size bed
Number of meeting rooms: 12
Maximum size: 324 m²
Maximum capacity: 220 people
Maximum banquet capacity: 220 people
100% genuine reviews from our guestsFind out more
Great location for Bristol Central
manjd7 04/08/2021 TripAdvisor review
Great Central location with parking.... Good size family room.... extremely professional and helpful staff... restaurant menu was great including for vegetarians. You can walk into town and your otherwise right next to some great pubs with one on guinea Street the other next door
Reasonably priced and top locotion
Andreas B 02/08/2021 TripAdvisor review
overall happy. the swimming pool was closed for refurbisment without notice to the guests so I can't comment on the spa and pool facilities. Nice and clean on arrival and It may have been in the small print but there was no cleaning or new towels provided in the three days we we're at the hotel.
Very good location.
M. M. Couples - 01/08/2021 Confirmed reviews ALL
Clean room, lovely food and great choice for breakfast. Great location.
Hen party ruined
Maria G. Friends - 01/08/2021 Confirmed reviews ALL
I booked the hotel suite for myself and my friend who's hen party it was. I arranged the hen as maid of honor and recommended to a group of 15 women to book a room with yourself. I recommend we stay with your company due to finding mecure a fantastic hotel experience in the past. We could not check into our rooms until 5.30, so long after the advertised check in time on your website. Your receptionist was not understanding in the slightest and was very rude informing me that they were short staffed and there was nothing she could do. This ruined the hen as we were on a timed scheduled of activities and we were supposed to be having a social gathering in the suite with a paid butler in the buff. The butler arrived and we couldn't use him due to not having the room. The bride to be could not get dressed and ready for her hen meal out so we missed our table booking in The Ivy. We spend ages queue only to be informed again the room was not available. Most of the girls with me couldn't check in either until around half 5 bearing in mind we arrived at the hotel in the morning. Some of the girls were able to check in before me as they had standard rooms but the receptionist informed me that due to me having the suite there is less of them so I'd have to wait longer. That's a terrible way to treat loyal customers who pay higher for your best room. On top of this when I asked your members of staff to call a taxi for us they declined stating taxis by phone wouldn't be reliable and we should book ubers ourselves. I personally felt this was an excuse due to them being busy. I've never been declined help at a hotel before. None of us had the uber app so we spendt alot of time trying to work out how to set it up without any help from the hotel. The whole experience was awful and I'm so gutted we stayed with you as it ruined the hen. Your bar tender however was fantastic, really understanding and provided excellent customer services. Please pass on my compliments to him. In the end when I spoke to your team, they gave me a free drink voucher at the bar and reduced to my room from £200 to £150. £25 each off which doesn't seem proportionate to the fact that we lost a good few hours of time in the suite. Also this does not cover the amount of money we lost in bookings and doesn't make up for the fact that the hen was a shambles due to queueing hours to get a room which made us behind shceudle, missed bookings and with terrible attitude from your receptionist. I'm so disappointed.
Tony J. Business - 30/07/2021 Confirmed reviews ALL
The staff where all kind, courteous and helpful. The thing that should be pointed out is the overnight parking fees which can add a fair percentage to your overall cost.
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