Mercure Bristol Holland House 4 stars

Easy check-in. Large bedroom, excellent bathroom facilities, comfortable bed. Good location, easy walk to Cabot Circus and city centre

Was a good stay in a well located area a 10 min walk from all the pubs, restaurants and bars! The room we were given was lovely, however our room despite having a temperature gages was very hot. We moved it down to the coolest temperature and fastest fan but still no change! Another reason I haven’t reviewed as 10 is because of the parking. On the website and upon booking it advises there is parking available, however upon arrival we had to drive round and round to see if a space had become available. To which I’m the end we parked in a NCP nearby which costed a fortune for 24 hours. I feel if you have booked the hotel a parking spot should become available as the stay was not cheap and to have parking added on top was a huge inconvenience.

Actual stay was great but I have been overcharged (I have been charged £20 for two breakfasts when only I stayed so should have been £10) and I have not yet had a reply to my two emails following the hotel emailing me the bill.

Had to request different room. Noisy and cold upon arrival. The pool gym facility is very dirty and tired. Was really concerned about the H&S of the gym and equipment.

The staff at the front desk were very polite and helpful, nothing was a problem and I would have no hesitation recommending this Hotel to anyone

I booked this hotel for a higher price than the others I’d considered as it had pool facilities. We checked in on Friday night, then on Sunday morning attempted to use the pool to be told that it was closed on sunday mornings. The staff on reception did not attempt to offer an explanation; if you advertise a hotel with particular facilities then it should be communicated that they are unavailable at certain times.

Nice room , we had a very late arrival but good reception , clean tidy room , comfy bed

Location was perfect for our needs, we were attending an event on the quayside a short stroll away. Room was comfortable but bathroom was a letdown; the sink was blocked and the entire hot water system failed overnight! Thankfully, the failure of the hot water resulted in the cancellation of any parking charges, a good job because the car park is nowhere near adequate for such a large hotel. Our car was damaged due to the size of the parking spaces; sardines have more space even when they are packed in a tin! Staff were disinterested when we reported the blocked sink and hot water issues. Whilst I understand this hotel is in a large city, close to Bristol Quay, I do not expect to see rats brazenly running around by the hotel entrance. Be warned, the dining facility is not capable of dealing with large numbers at breakfast time. We queued for around ten minutes and watched the flustered staff attempt to make the best of a poor situation. For me this hotel is a serious let down for the Mercure brand.

Good location, great breakfast, decent stay

There were a number of things that led me to rate this as dissatisfied. 1. £15 a night for car park - not clearly advertised if at all 2. No hot water for shower 2/3 mornings 3. No crisps stocked in bar, when I ordered sweet potato fries they were cremated 4. Fridge in room was not cold 5. TV had not got ITV 6. Dirty towels, plates and glasses were not cleared from room from nights 1 and 2.

As a frequent visitor to this hotel it always meets my expectations. Room are excellent and spacious although there does appear to be recurring issues with the TV service offered and in particular accessing BBC1 and BBC2

The room was lovely and the location very good, but there was no hot water so I was unable to take a shower etc.

From check-in to check-out first class stay. Stayed one night in a Premier room with 3 course dinner and brilluant breakfast.

My parents booked for me to join them when they visited me at Uni. Initially booked for one night then extended to 2. Was told I would be able to keep the same room. Returning from a day out on the 2 night I found that I couldn't get into my room, expecting it just to be a problem with my key I returned to reception to be told I could no longer stay in the same room and needed to move as they had over booked! Very annoying, the manager not particularly helpful. Offered me dinner as compensation, but when I rang down to order they said it was to late despite saying He was available until 2am!

I stayed with my two children for one night - the hotel and room were lovely (even though we couldn’t open the windows) but we were disappointed with the pool. The water was cold and it is in need of decorating and the showers didn’t work properly.