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Mercure Bristol Holland House 4 stars

Customer review rating 4.1/5 9,950 reviews
Mercure Bristol Holland House
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+ 21 Services
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Room 1

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Hotel extras

  • Central location with excellent transport links and on site car parking

  • High end newly refurbished event suites on a dedicated events floor with lounges & break outs

  • The place and space to inspire your delegates, accommodating 6 to 220 delegates in 12 suites.

  • Dine in the Urban Bar & Kitchen and relax in our indoor heated pool or fitness suite.

  • In walking-distance of the Harbourside, vibrant city and its mix of award winning attractions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Bike rack facilities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Bristol Holland House

Redcliffe Hill
BS1 6SQ
bristol
united kingdom

Tel: +441179689900

Fax: (+44)117/9689866

Contact email

Check-in from 14h00

Check out up to 12h00

  • FIRST BUS :   Bristol Bus & Co REDCLIFFE HILL

  • By train

    BPW At 7km / 4 miles

  • By train

    BRI At 1km / 0 miles

GPS :51.447341, -2.591025

Our accommodations

275 spacious and well-appointed rooms are both contemporary and comfortable. Upgrade to one of our suites or privilege rooms and receive a host of additional services and enhanced amenities.

Classic double room

  • Max. number of persons: 2
  • Area: From 15m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic twin or family room

  • Max. number of persons: 4
  • Area: From 20m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Accessible room

Privilege room with kingsize bed

  • Max. number of persons: 2
  • Area: From 24m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior spacious room with kingsize bed

  • Max. number of persons: 2
  • Area: From 32m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Suite with lounge area - 1 super king size bed

  • Max. number of persons: 2
  • Area: From 43m²

MyRoom by Laura: Street Art room/ Standard double room

  • Max. number of persons: 2
  • Area: From 17m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

MyRoom by Brij: Cricket Room/ Standard double room

  • Max. number of persons: 2
  • Area: From 17m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

URBAN BAR & KITCHEN

Type of cuisine: International

The Urban Bar & Kitchen offers a vibrant and contemporary atmosphere with a fantastic open plan dining facility. Using the finest local produce, you can expect urban food, unsung heroes along with some guilty pleasures to satisfy your appetite.

Lunch

12:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

URBAN BAR & KITCHEN

Photo non contractuelle / Strictly non binding

The Urban Bar & Kitchen uses the finest local produce in order that you can enjoy unsung heroes along with some guilty pleasures

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 324 m²

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Mercure Bristol Holland House

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

9,950 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,248 reviews

Expected better experience

TripAdvisor rating 4.0/5

Ankushgoel1986 Business - 25/02/2020 TripAdvisor review

Very less then the expectations, Overall not as per value we paid, long queue for Breakfast, no bowls or cutlery. Rooms not as per expectations. TV was not working at all , tap was leaking, need a lot of improvement.

Noisy overnight and breakfast was a shambles

Customer review rating 4.1/5

Anonymous Families - 24/02/2020 Confirmed reviews ALL

We complained as we were woken up in the early hours of the morning by equipment been dragged down the corridor. We were in room 101. We went to breakfast at around 8:30 and after having taken a seat the issues began. Plates were not available. Bowls not available. only one hot buffet section open which meant the queues for hot food were really bad. We complained and are awaiting contact from the manager. i would like to be contacted with an explanation and compensation.

Dear Telmo T., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. In order to progress this matter, as a gesture of good will and to bring this matter for you to a satisfactory conclusion, I have credited your loyalty card with 1000 courtesy points, which I trust you will accept in the manner in which it is offered. Sincerely, Nikola Garnev Deputy General Manager

Underwhelming

Customer review rating 4.1/5

F P. Families - 24/02/2020 Confirmed reviews ALL

Friendly staff and good sized rooms but hotel feels like it needs investment and renovation. Tired, chipped furniture in rooms and the swimming area really needs refurbishing.

Dear Fiona P., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House. I am sorry that your experience did not quite meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nikola Garnev Deputy General Manager

Shocking check in experience.

Customer review rating 4.1/5

Lee F. Friends - 24/02/2020 Confirmed reviews ALL

Nearly four hours late in having our room ready. I’ve emailed to complain and still had no reply almost one weeks later. As I said in my email, I will be cancelling my credit card payment this week.

Customer review rating 4.1/5

Isabella S. Couples - 24/02/2020 Confirmed reviews ALL

The check in was welcoming, fast, no problems .

Dear guest... Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Nikola Garnev Deputy General Manager

Well located

Customer review rating 4.1/5

Marilyn D. Couples - 24/02/2020 Confirmed reviews ALL

Very pleasant 2 night stay

Dear guest... Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Nikola Garnev Deputy General Manager

Great for a family break

TripAdvisor rating 4.0/5

Simon T 24/02/2020 TripAdvisor review

Well located, amazingly welcoming and kind staff. Our twin room with a bath was huge, huge. Two queen beds. My six year old son loved the pool (it could do with a lick of paint on the walls). Food was great and breakfast amazing. It's a light open centrally placed hotel and noise is not an issue. I'd go back definitely.

Convenient, clean and comfortable

TripAdvisor rating 4.0/5

FarAway812497 24/02/2020 TripAdvisor review

A well positioned hotel with good rooms, excellent beds and a good breakfast. The pool was small and busy but a comfortable temperature and clean, and the changing rooms are in need of an upgrade. The windows don’t open and the room was a little warm at night, despite the lowest setting on the rather noisy air conditioning. We would stay there again, but I wouldn’t rave about it.

Well located, close to city attractions.

Customer review rating 4.1/5

Anonymous Couples - 23/02/2020 Confirmed reviews ALL

Nice room, comfortable bed and pleasant staff.

Dear guest... Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Nikola Garnev Deputy General Manager

Awesome

Customer review rating 4.1/5

Aya Couples - 23/02/2020 Confirmed reviews ALL

It was all great stay and friendly staff and nice rooms.

Dear guest... Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Nikola Garnev Deputy General Manager

Bristol Centre

TripAdvisor rating 4.0/5

Colin S Business - 23/02/2020 TripAdvisor review

A one night stay at the Mercure Holland House met expectations, although the building is beginning to feel a little dated. This is more than compensated for by the attentive staff and central location for business in Bristol

Thank you for taking the time to leave your feedback. I was pleased to learn we met your expectations on your latest visit. Thank you for your kind words regarding the team and I shall ensure they are made aware. Thank you again. regards Chris

Great short stay for business

Customer review rating 4.1/5

Anonymous Business - 22/02/2020 Confirmed reviews ALL

Pleasant and swift check in, good room with all amenities

Comfy beds but hard to sleep

Customer review rating 4.1/5

Anonymous Couples - 22/02/2020 Confirmed reviews ALL

The room was comfortable and the breakfast good, but we were kept awake late into the night and woken early in the morning by the doors to neighbouring rooms slamming repeatedly. A member of staff did come up to investigate, but didn't stay long enough to find out who was responsible. The simple addition of a soft-close mechanism on the doors would have been enough to change our sleepless and fairly miserable night into a pleasant one. We won't be back.

Stuff were good and polite .

Customer review rating 4.1/5

Mr D. B. Families - 22/02/2020 Confirmed reviews ALL

My only gripe was that the Recoption stuff though efficient rarely Smiled

Work stay

Customer review rating 4.1/5

Kev B. Business - 22/02/2020 Confirmed reviews ALL

I have used this hotel for 10 years now. Mainly for the location and the rewards scheme. However for the last few stays I have been disappointed with not being offered a privilege room.

Good hotel

Customer review rating 4.1/5

Steve M. Business - 21/02/2020 Confirmed reviews ALL

Hotel is nice and I will stay again when available. Was a little confused about towels and when they get replaced. Even more confused about the reward points and when they get added. There could be more explanation that there is an app etc

Good location

Customer review rating 4.1/5

Joanna Families - 21/02/2020 Confirmed reviews ALL

Stayed with my children, paying for parking was a negative.

GOOD STAY

Customer review rating 4.1/5

John Families - 20/02/2020 Confirmed reviews ALL

WELL RUN HOTEL, EFFICIENT AND PLEASANT STAFF

Dear guest... Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regard Chris Falcus General Manager

Old tired and in need of some TLC

Customer review rating 4.1/5

Ben D. Families - 20/02/2020 Confirmed reviews ALL

Rooms were lovely-bed was comfortable but after that it went downhill. Shower temp control was broken leaving it scalding hot. Had to use the gym changing room showers instead. One was broken so that the shower head wouldn’t stay up. In the other the door lock wouldn’t work and the light was broken. Oh, and the rowing machine batteries were flat. Complained at reception only to be told to send an email. Sent an email as instructed and have heard nothing. Premier Inn and Travelodge offer better customer service and quality than this place. Sorry! Could do so so much better!

Dear Ben D., Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris Falcus Operations Manager

Great Value, Service and Location

Customer review rating 4.1/5

Jamie Families - 20/02/2020 Confirmed reviews ALL

Stayed for one night with kids to visit SS Great Britain and Clifton Bridge. Hotel well located, Room was good and clean, dinner in hotel was nice and breakfast great. Also used the pool with the kids which we all enjoyed.

Dear guest... Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Chris Falcus Operations Manager
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