Good location, good sized rooms and clean hotel. Staff are friendly and helpful. Always my first choice when staying in Bristol.

Pleasant hotel for one night. Comfy bed and spacious room.

Stayed many times before. Excellent Reception & Restaurant staff; Housekeeping let the hotel down. Need a chair in the lift area for people with reduced mobility.

We enjoyed our stay. The hotel is clean and neat and we were able to walk to explore Bristol on foot easily. They use a Whatsapp number to contact reception which didn't seem to work for us but the staff were friendly and helpful for the duration of our stay. Breakfast was good and value for money.

Used a voucher on the hotel , the staff were very fast to confirm a reservation with a day notice , the hospitality from the staff was also very walm and welcoming

Staff very friendly and helpful. A few issues with restocking toiletries etc., but easily resolved. Food very good and nice sized room.

This is the second stay for me at the Mercure Bristol Holland House. The overwhelming positive point about this hotel is the attitude of all of the staff who were all very friendly, polite and professional. The Hotel was very clean and generally well maintained however, it is very dated and there are areas of the hotel which are showing significant signs of wear and tear such as the carpets in the hall ways and large gauges in the corridor walls where trolleys have banged into the walls. The room was clean and tidy and the bed was very comfortable. The heating was both noisy and not adequate to keep the room warm, especially as it switches off when you leave the room. For some reason the shower door had been removed and also the toilet flush was somewhat difficult to use. The hotel is OK, I have definitely stayed in worse and the rates available do offer good value for money meaning that I will probably stay there again.

This is the second stay for me at the Mercure Bristol Holland House. The overwhelming positive point about this hotel is the attitude of all of the staff who were all very friendly, polite and professional. The Hotel was very clean and generally well maintained however, it is very dated and there are areas of the hotel which are showing significant signs of wear and tear such as the carpets in the hall ways and large gauges in the corridor walls where trolleys have banged into the walls. The room was clean and tidy and the bed was very comfortable. The heating was both noisy and not adequate to keep the room warm, especially as it switches off when you leave the room. For some reason the shower door had been removed and also the toilet flush was somewhat difficult to use. The hotel is OK, I have definitely stayed in worse and the rates available do offer good value for money meaning that I will probably stay there again.

The pool was out of order (due to a heating fault) during our stay but did not get any prior notice e.g. email and I was looking forward to a daily swim. No recompense offered

I did book this place for two nights as a family short break before Christmas to and discover Bristol. The hotel in a good location and originally with decent rates for the listed services and plenty of parking spaces. Unfortunately for us the hotel heating was not working properly and the accommodations were freezing, the swimming pool was closed. The bar staff looked like a bunch of theatre extras and not really switch on considering the very low number of customers in the bar early evening. Very pleasant and professional front house staff. Decent breakfast buffet.

Stay was fine. Good to see anti bacterial gel all around the hotel. Ordering food for room using WhatsApp seemed to work fairly well.

What can I say this is the only hotel to stay in if you are in Bristol. The location is excellent spacious rooms and beautifully decorated with great large screen TV and the best bed I had slept in a very long time. The buffet breakfast is excellent with a very good selection would have no hesitation in recommending this hotel and the staff are amazing. James was absolutely fantastic and went the extra mile to make our stay really memorable.

The Hotel itself was Ok but service was lacking. First night I used the restaurant however the Chicken pie only had only 2 pieces of Chicken and the peas were hard. The waiter asked if he could take my plate but initially did not ask if everything was ok, I had to make a point of my dissatisfation. 2nd day, ok I got up late, but I would expect in a 4* that someone came back later in the day. Getting back to the Hotel at 11:30pm I was unable to get a beer as the bar was closed and there was no room service due to "staff shortages" and it was suggested I call deliveroo! Even in a 2/3* Ibis the desk staff know how to get a customer a drink.

Ignored initially at check in whilst a member of staff wandered off and loudly announced I’ll be back after I’ve got a cup of tea. ( leaving a queue and one other receptionist) . No swimming pool despite photos all over site when I booked - and the £143 price tag ( we’ve stayed recently in London for less with nicer facilities). Room shabby and depressing. Curtain hanging off in one section and mold around the bath. Shower was at best warm and a trickle. A premier Inn would have been better and half the cost. Really annoyed with the experience and probably won’t choose this chain again.

Nar the receptionist was helpful , but other gentleman on reception was very unwelcoming .