Mercure Gloucester Bowden Hall Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,146 reviews

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Mercure Gloucester Bowden Hall Hotel - Image 1
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Mercure Gloucester Bowden Hall Hotel - Image 4
Bondend Lane, Upton St Leonards, GL4 8ED GLOUCESTER, United Kingdom

Description

Hotel extras

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

Our accommodation(s)

Hotel location

Mercure Gloucester Bowden Hall Hotel

Bondend Lane, Upton St Leonards
GL4 8ED GLOUCESTER
United Kingdom

GPS:51.834147, -2.188742

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BRASSERIE AT BOWDEN

The hotel is friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,146 reviews

TripAdvisor Rating  4.0/5  1,605 reviews

Certificate of excellence 2024

The staff were absolutely fantastic!

TripAdvisor rating 4.0/5

Apollo1961 Friends getaway - TripAdvisor review

So it’s difficult to give a five star rating, just based on the fact that the hotel is looking a little weary in places. The food we ate for dinner, in one of the VIP pods, was excellent and we all thought it was value for money. The pod is a brilliant idea, beautifully decorated and well equipped with climate control and music. But the biggest and best feature of the hotel would have to be the staff everyone was warm and welcoming. We were served our dinner by a delightful young man named Zeke (sorry if that’s not the correct spelling). He was attentive, professional and great fun. Only adding to the overall experience. Yes, there are things that could be improved, but without the right staff it would mean nothing.

Dear Apollo1961, Thank you for choosing to leave a review. We are so pleased that you had a lovely evening in one of Lakeside pods. It is also lovely that Zeke was able to make your evening that little more special. We will of course pass on your kind words to him for you. We do apologize that you found the hotel to be a little Weary in places, this is currently being looked into. We will of course pass your comments. Once again thank you for choosing to leave a review, we do hope we can welcome you back in the near future. Kind regards Gavin and the Team

Afternoon Tea 'Pods"

TripAdvisor rating 4.0/5

Mar1970 Friends getaway - TripAdvisor review

Arrived and went to reception where we met Zeek ,our host. He walked us to our pod for our afternoon tea. Lovely, spacious ,autumnal decorated pod with heating, music playing which you can download your own onto. Endless tea & coffee arrived,then the food,one of which was Gluten Free. Plenty of GF choice which was amazing. Sandwiches were cheese n pickle, ham, egg & tuna. A selection of sweet delights and one scone( very nice,warm..would have loved two). Zeek was lovely and checked on us regularly. We weren't rushed and had plenty to eat and drink. Pod was cosy and made tge tea feel special. (Only disappointment were the awful toilets near reception. Outdated and dirty,not a great first impression of the place)

Dear Mar1970, Thank you for sharing your detailed feedback about your recent experience with us. I’m delighted to hear that you enjoyed your afternoon tea in our pod, and that Zeek made such a positive impression as your host. I’m also pleased that the gluten-free options met your expectations and that you found the pod’s cozy, autumnal décor, music, and overall atmosphere to enhance the experience. Your suggestion about the scones is appreciated, and I’ll certainly pass that along to our catering team for consideration, as we always want to provide the best experience possible. I do want to sincerely apologize for the condition of the toilets near reception. This is certainly not the standard we aim to uphold. I’ll be addressing this matter with all team to ensure more checks are done, especially at busy times of the day. Thank you once again for your valuable feedback, and I hope that despite this issue, we’ll have the pleasure of welcoming you back soon for another special experience. Please don’t hesitate to reach out in advance if there’s anything we can do to make your next visit even better! Kind regards Gavin and the team

Great location and enjoyable stay.

Customer review rating 4.5/5

Sandie B. Friends - Confirmed reviews ALL

Plenty of car parking, nice grounds, very pleasant staff, nothing seemed too much trouble. Clean and spotless rooms and all accessories either in room or you can ask for them, I.e. sewing kit, shower cap etc. Very good breakfast and varied choice for dinner.

Dear Sandra B., Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay with us and appreciated the convenient car parking, lovely grounds, and, most importantly, the friendliness of our staff. We always strive to make sure our guests feel well taken care of, so it’s great to know that nothing was too much trouble during your stay. It’s also fantastic to hear that you found the rooms spotless and well-equipped, and that you enjoyed the variety and quality of our breakfast and dinner offerings. We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay soon! Warm regards, Gavin & Team Mercure Gloucester Bowden Hall Hotel

Could have been better

Customer review rating 3.0/5

Nevesnanny Friends - Confirmed reviews ALL

Stayed for two nights. At dinner on the first night one starter and three main courses were unavailable. We dined at 8.00 pm and a coach party was already in the dining room. I assume the chef/kitchen hadn't made provision for the number of diners. My salt and pepper squid was overcooked and hard. Soft furnishings in public areas and carpets throughout the building are soiled/stained. Linens were white. One towel had a hole in it. Lumpy pillows. Not the most comfortable of beds. Hotel is tired. Staff were efficient and friendly.

Dear Linda R., Thank you for taking the time to share your experience with us. While we’re pleased to hear that our staff were efficient and friendly, we sincerely apologize for the aspects of your stay that didn’t meet your expectations. We regret that several menu items were unavailable during your dinner and that the salt and pepper squid was not up to standard. Your feedback regarding the kitchen’s preparation and food quality has been shared with our culinary team to ensure this is addressed for future guests. We also appreciate your comments regarding the condition of the soft furnishings and the towels. These details are very important to us, and we will be reviewing them closely to ensure improvements are made. We're sorry the bed and pillows didn’t provide the comfort you were expecting and understand how crucial a good night’s sleep is to the overall experience. We value your feedback and are committed to making the necessary updates to enhance the comfort and quality of our hotel. Kind regards Gavin & Team Mercure Gloucester Bowden Hall Hotel

Adequate no frills accommodation

Customer review rating 2.0/5

R H. Couples - Confirmed reviews ALL

We were given a room on 3rd floor which we found inconvenient with no lift access. Only alternative was a room at the back of hotel which we were informed was noisy. Nothing to do in the evenings. Decor was minimalistic. No atmosphere. Staff were helpful and friendly.

Dear Rosemary H., Thank you for sharing your feedback following your recent stay. We’re pleased to hear that our staff were friendly and helpful, as providing excellent service is always a top priority for us. We apologize for the inconvenience you experienced with the room location and the lack of lift access. We understand how this may have impacted your stay, and we appreciate your patience. In the future, we’d be happy to assist in finding a more convenient room option for you. We also appreciate your comments about the décor and atmosphere. Your feedback is valuable as we continue to look for ways to improve the guest experience and create a more inviting environment. Thank you again for your review, Kind regards Gavin & Team Mercure Gloucester Bowden Hall Hotel

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