Mercure Tunbridge Wells Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 980 reviews

Mercure Tunbridge Wells Hotel - Image 1
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Description

Hotel extras

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Our accommodation(s)

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Room 1

Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MALLOWS

Non contractual photo

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You will find individually styled surroundings which offer a relaxed atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  980 reviews

TripAdvisor Rating  3.5/5  1,687 reviews

Weekend Break

TripAdvisor rating 5.0/5

Traveler585247 TripAdvisor review

Dinner at the mercure

TripAdvisor rating 4.0/5

Tom G TripAdvisor review

Nice stay

Customer review rating 4.0/5

Gem Couples - Confirmed reviews ALL

Dear Gemma-leigh B., Thank you for taking the time to share your feedback about your recent stay at the Mercure Tunbridge Wells Hotel. I’m delighted to hear that you appreciated the birthday decorations in your room for your husband’s 40th celebration. Creating special moments for our guests is something we take pride in, and I’m so pleased this added to your stay. I do, however, regret that certain aspects of your visit did not meet your expectations. I apologize for the issues you experienced with the windows and for the restaurant being closed on New Year’s Day. Your comments about breakfast pricing have also been noted, and we’ll take them into consideration as we continually review our offerings. Your feedback regarding the overall condition of the hotel is appreciated, and we are always looking for ways to enhance the experience for our guests. Thank you once again for your valuable comments, and we hope to have the opportunity to welcome you back in the future. Kind regards John Mitchell Operations Manager

Afternoon Tea Delight

TripAdvisor rating 5.0/5

Fenton9 TripAdvisor review

Dear Fenton9, Thank you for taking the time to share your fantastic feedback about your afternoon tea experience at the Mercure Tunbridge Wells Hotel. I’m thrilled to hear that Holly provided amazing service and helped make your visit so special. She truly embodies the professionalism and care we strive for, and I will be sure to pass along your kind words to her – it will mean so much to her and the team. It’s also wonderful to know you enjoyed the variety, quality, and presentation of the food, as well as the overall ambiance of our location. Your kind words motivate us to continue delivering memorable experiences for all our guests. We’re so pleased you had such an enjoyable afternoon tea, and we look forward to welcoming you back again in the future. Kind regards, John Mitchell Operations Manager

Great stay

TripAdvisor rating 5.0/5

wato7 Business - TripAdvisor review

Dear wato7, Thank you for sharing such wonderful feedback about your stay at the Mercure Tunbridge Wells Hotel. I’m delighted to hear that you had a great experience with us! It’s fantastic to know that Tia and Jas made such a positive impression on you. They truly are valued members of our team, and I’ll be sure to pass along your kind words to them – I know it will mean a lot. I’m also pleased that you enjoyed the food, the cleanliness of your room, and the overall tidiness of the hotel. It’s great to hear that our efforts to create a welcoming and comfortable environment contributed to your enjoyable stay. Thank you once again for your lovely comments, and we hope to welcome you back for another fantastic visit in the future. Kind regards John Mitchell Operations Manager

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Other web-users rate our hotel

  • 340 reviews 8.8/10 Location
  • 1,162 reviews 6.3/10 Room
  • 1,227 reviews 8.8/10 Service
  • 11 reviews 7.1/10 WiFi
  • 512 reviews 5.9/10 Cleanliness
  • 454 reviews 8.1/10 Breakfast
  • 295 reviews 4.3/10 Vibe
  • 259 reviews 4.2/10 Amenities

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