Mercure Tunbridge Wells Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 982 reviews

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Mercure Tunbridge Wells Hotel - Image 1
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Mercure Tunbridge Wells Hotel - Image 4
8 Tonbridge Road, Pembury, TN2 4QL TUNBRIDGE WELLS, United Kingdom

Description

Hotel extras

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Our accommodation(s)

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Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MALLOWS

Non contractual photo

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You will find individually styled surroundings which offer a relaxed atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  982 reviews

TripAdvisor Rating  3.5/5  1,579 reviews

Great experience

TripAdvisor rating 5.0/5

Harrison J TripAdvisor review

Amazing customer service with a smile, made. Me feel very welcome, will come back again. I will recommend this hotel to fellow workers in the future for the service and food provided. I can’t think of anything else to put so I’ve just filled the rest out. Hollly is the best

Great dog friendly hotel.

TripAdvisor rating 5.0/5

Wilma0503 Couples - TripAdvisor review

We visit our family and grandaughter every year and stay in the Mercure each time we visit them as they live near the hotel. We have a small dog and the hotel is a very dog friendly place with grounds outside where you can walk your dog. The staff are all very friendly and we normally book a family room as we get discounts due to being a member of AllAccor. There is plenty of parking spaces and a beautiful garden centre across the street from the hotel, also dog friendly. The hospital is also near the hotel and there is a Tesco around the corner plus a lovely village along the street with great dog friendly pubs and restaurants.

Should be closed for refurbishment

Customer review rating 1.5/5

Standards A. I. Couples - Confirmed reviews ALL

Restaurant staff were great (Holly, Dermot/Colin, Alice, and Tom), bed was clean but that apart the room was actually dirty, damaged flooring, broken electrics and furniture. Paid extra for a suite and it was sparse like a YMCA. Soundproofing was poor (room above/stairs) and there was a very noisy wedding reception right outside our window. Worst of all, all these comments have been made by previous guests, but it was part of a Virgin Experience voucher so we had no choice. Avoid if at all possible.

Good location

Customer review rating 3.5/5

Rachel H. Friends - Confirmed reviews ALL

The hotel was in a great location, rooms were clean. I felt the decor throughout looked dated. We had an issue with dinner where we tried to do 2 courses for £20, but couldn’t as we hadn’t booked it at check in, even though we had booked dinner prior to arriving at the hotel.

Dear Rachel Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our convenient location and found our rooms to be clean. However, we're sorry to learn that you felt the decor was dated and that there was a misunderstanding regarding our dinner offer. We apologize for any confusion or inconvenience you experienced with the 2-course dinner option. Your comments are important to us, and we will review our communication to ensure that future guests have a clearer understanding of our booking policies. We appreciate your input and hope to have the opportunity to welcome you back for an improved experience. Best regards,

Delightful Afternoon Tea

TripAdvisor rating 5.0/5

janegrahamsmith TripAdvisor review

Arrived at the Mercure Hotel for Afternoon Tea to be greeted by a lovely staff member who was bright, bubbly and nothing too much trouble. Afternoon Tea was a delight, scrummy sandwiches, scones soft, fluffy and warm and plenty of jam and cream and cakes were delightful, plenty of it and even took away my little doggie bag and endless cups of tea for me and coffee for my husband. Would definitely recommend this and give 5 stars.

Dear janegrahamsmith, Thank you for your wonderful review! We’re thrilled to hear that your Afternoon Tea experience at Mercure Tunbridge Wells was so delightful. It’s fantastic to know that you enjoyed the delicious sandwiches, warm scones, and delightful cakes, along with the endless tea and coffee refills. We’re also pleased that our team member made you feel so welcome and that their bright and bubbly service added to your experience. It’s great that you even had a little something to take home! Your 5-star recommendation means the world to us, and we look forward to welcoming you back for another memorable visit. Kind regards John M itchell Operations Manager

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Other web-users rate our hotel

  • 288 reviews 8.4/10 Location
  • 1,054 reviews 6.2/10 Room
  • 1,081 reviews 8.6/10 Service
  • 8 reviews 5.1/10 WiFi
  • 465 reviews 6.1/10 Cleanliness
  • 424 reviews 8.3/10 Breakfast
  • 268 reviews 4.3/10 Vibe
  • 232 reviews 4.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.