Mercure Tunbridge Wells Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 1,013 reviews

Mercure Tunbridge Wells Hotel - Image 1
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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Our accommodation(s)

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Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MALLOWS

Non contractual photo

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You will find individually styled surroundings which offer a relaxed atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,013 reviews

TripAdvisor Rating  3.5/5  1,521 reviews

Visting my family in lamberhurst

TripAdvisor rating 5.0/5

Samantha G Couples - TripAdvisor review

Excellent customer service from reception. Room was lovely and clean and had lunch a good night sleep as bed was so comfortable. I am staying for 3 nights as visiting my family with my partner. Breakfast was lovely and hot and plenty of choice too.

Dear Samantha G, Thank you for sharing your positive feedback regarding your stay at Mercure Tunbridge Wells Hotel! We are delighted to hear that you had an excellent experience while visiting your family in Lamberhurst. It’s wonderful to know that you received excellent customer service from our reception team and that your room was lovely and clean. We’re pleased that you had a good night’s sleep and found the bed to be comfortable. We are also glad to hear that you enjoyed our hot and plentiful breakfast with a variety of choices. Providing a satisfying start to the day is important to us, and we’re happy you appreciated it. Thank you for choosing to stay with us for your 3-night visit. We hope you and your partner continue to have a wonderful time with your family, and we look forward to welcoming you back in the future. Kind regards, John Mitchell Operations Manager

Great Service

TripAdvisor rating 5.0/5

ParryHarker TripAdvisor review

Great service by Tim, very friendly and couldn’t do enough to help. The food was excellent and there was lots of variety on the menu. Easy access to the car park and easy to locate. In a convenient location with lots of entertainment nearby in the town.

Dear ParryHarker, Thank you for your wonderful feedback regarding your recent stay at Mercure Tunbridge Wells Hotel. We are delighted to hear that you received great service from Tim and that he made your experience memorable with his friendly and helpful attitude. It’s fantastic to know that you enjoyed our excellent food and the variety on our menu. We strive to cater to all tastes and preferences, and it’s gratifying to hear that our efforts are appreciated. We are also pleased that you found our location convenient, with easy access to the car park and nearby entertainment options in the town. Thank you for choosing to stay with us and for taking the time to share your positive experience. We look forward to welcoming you back in the future. Kind regards,

Lovely stay

TripAdvisor rating 5.0/5

Vacation52987312649 TripAdvisor review

Came here for training for work. The people at the reception were helpful and sorted reservations etc well. Dinner service was good and and the waitor was personable and funny, lots options that kept things varied for the 5 nights I was here.

Dear Vacation52987312649, Thank you for sharing your lovely feedback about your recent stay at Mercure Tunbridge Wells Hotel. We are delighted to hear that you had an enjoyable experience during your training for work. It’s wonderful to know that our reception team was helpful and efficient in managing your reservations. We are also pleased that you enjoyed our dinner service and appreciated the personable and humorous approach of our waiter. We strive to offer a variety of options to keep our long-stay guests satisfied, and it’s great to hear that you found the dinner selections varied and enjoyable. Thank you for choosing to stay with us for your training, and we hope to welcome you back in the future, whether for business or leisure. Kind regards John Mitchell Operations Manager

Very happy

TripAdvisor rating 5.0/5

tank t TripAdvisor review

The bed was so comfortable . The room was lovely and clean and the breakfast was delicious and lots of it . Will definitely come back again soon . The staff are friendly and are happy to help. Made me feel very welcome. Came to visit family . In a perfect location

Dear 140tankt, Thank you for sharing your delightful feedback about your recent stay at Mercure Tunbridge Wells Hotel. We are thrilled to hear that you had a very happy experience with us. It’s wonderful to know that you found the bed comfortable and the room lovely and clean. We’re also pleased that you enjoyed our delicious and plentiful breakfast. Our team strives to provide a warm and welcoming atmosphere, and we’re glad they made you feel right at home. Our location is indeed perfect for visiting family and exploring the area, and we’re delighted that it suited your needs. Thank you for your kind words and for choosing to stay with us. We look forward to welcoming you back soon. Kind regards John Mitchell Operations Manager

Local hotel

TripAdvisor rating 5.0/5

Covert C TripAdvisor review

All of the staff are attentive, friendly and welcoming. Highly recommend anyone visiting the area. The restaurant and bar are lovely, the food is great as amazing with excellent service. Thank you Tim for looking after us. We will definitely be back.

Dear covertc2024, Thank you so much for your wonderful feedback about your recent stay at Mercure Tunbridge Wells Hotel! We are thrilled to hear that you had such a positive experience and that our team was able to make your visit enjoyable. We take great pride in our attentive, friendly, and welcoming staff, and it’s heartening to know that their efforts have left a lasting impression on you. Your kind words about our restaurant and bar, as well as the quality of the food and service, are greatly appreciated. A special thank you for acknowledging Tim’s efforts. We will be sure to pass along your compliments to him and the entire team. We are delighted to hear that you highly recommend our hotel to others and that you plan to return. We look forward to welcoming you back and providing another exceptional experience. Kind regards John Mitchell Operations Manager

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Other web-users rate our hotel

  • 257 reviews 9.1/10 Location
  • 996 reviews 6.5/10 Room
  • 1,029 reviews 8.6/10 Service
  • 8 reviews 7.1/10 WiFi
  • 427 reviews 7/10 Cleanliness
  • 421 reviews 8.4/10 Breakfast
  • 245 reviews 4.5/10 Vibe
  • 225 reviews 4.6/10 Amenities

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