Mercure Tunbridge Wells Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 958 reviews

Mercure Tunbridge Wells Hotel - Image 1
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Description

Hotel extras

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Our accommodation(s)

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Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MALLOWS

Non contractual photo

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You will find individually styled surroundings which offer a relaxed atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  958 reviews

TripAdvisor Rating  3.5/5  1,639 reviews

Mercure Tunbridge Wells

TripAdvisor rating 5.0/5

Dave S TripAdvisor review

Another great stay here at the Mercure Tunbridge Wells. Staff as always are cheerful and always happy to help if needed. The room was super clean, warm and the bed was extremely comfortable. The food in the restaurant was also enjoyable, especially the Chicken, leek and ham pie!

Dear davesA5927QX, Thank you so much for sharing your lovely feedback! We’re delighted that you had another enjoyable stay with us at the Mercure Tunbridge Wells Hotel. It’s wonderful to hear that our cheerful team, comfortable rooms, and delicious food all contributed to a memorable visit. I’ll pass along your compliments to our kitchen team—they’ll be thrilled that you enjoyed the chicken, leek, and ham pie! We look forward to welcoming you back for many more enjoyable stays. If there’s anything we can do to make your next visit even more special, please don’t hesitate to let us know. Kind regards John Mitchell Operations Manager

Fabulous stay

TripAdvisor rating 5.0/5

995SteveD Couples - TripAdvisor review

My wife & I stayed overnight as part of a Virgin Experience (with Spa Valley Railway trip). The hotel: Nice outlook. Good location - for visiting TW. Our room (101) was a good size, well equipped, clean and fresh. Well prepared and good variety breakfast. Reasonably priced, and good dinner menu. The staff; From the warm, friendly welcome, to a fond farewell, the hotel staff in every department treated us fabulously. Nothing too much trouble, always polite and friendly. The extra special touches to acknowledge our Wedding Anniversary were so unexpected, and hugely appreciated. Thanks to All at Mercure Tunbridge Wells for making our stay such an enjoyable one.

Dear 995SteveD, Thank you so much for sharing such a wonderful review! We’re thrilled that you and your wife had a fabulous stay with us at the Mercure Tunbridge Wells, and that your anniversary celebration was memorable. It’s fantastic to hear that you enjoyed your room, the breakfast variety, and our dinner menu. We’re also delighted that our location and outlook added to the enjoyment of your visit. Our team truly values providing warm hospitality, and it’s wonderful to know that from your arrival to your farewell, you felt warmly welcomed and well cared for. We’re especially glad that the little touches for your anniversary were appreciated — it was our pleasure to make your stay extra special. Thank you again for choosing us for your celebration, and we look forward to welcoming you back for many more special occasions in the future. Kind regards John Mitchell Operations Manager

Good Hotel

TripAdvisor rating 5.0/5

Paul C TripAdvisor review

Hotel is well equipped, clean with good facilities, also well located for travelling. Restaurant serving good food with friendly staff (Tim in particular) was excellent front of house service. Recommended for an easy stay and free parking.

Dear paulcY9378FW, Thank you for your kind review and for recommending the Mercure Tunbridge Wells Hotel! We’re delighted to hear that you enjoyed our facilities, convenient location, and the complimentary parking. It’s especially wonderful to know that you had a positive experience in our restaurant and that Tim provided excellent service. He takes great pride in making our guests feel welcome, and I’ll be sure to pass along your appreciation to him. We look forward to welcoming you back for another enjoyable stay. Kind regards John Mitchell Operations Manager

Convenient location, comfortable stay.

TripAdvisor rating 4.0/5

Josh H TripAdvisor review

Stayed here for business on numerous occasions. Convenient location, good for accessing the M25 and Tunbridge Wells. Easy check-in, comfortable bed, and friendly service. Restaurant staff were very helpful and friendly, especially Tim and Ernest.

Dear G1050CBjoshh, Thank you for choosing to stay with us at the Mercure Tunbridge Wells Hotel and for taking the time to share your experience. We're delighted to be your hotel of choice for your business trips and are pleased to hear that our convenient location, comfortable accommodations, and easy check-in process have made your stays enjoyable. It’s fantastic to know that Tim and Ernest, along with the rest of our team, made a positive impact with their friendly service. I’ll be sure to pass along your compliments to them — they’ll be thrilled to hear your kind words. We look forward to welcoming you back on your future visits to Tunbridge Wells. Please don’t hesitate to reach out if there’s anything we can do to make your next stay even better. Kind regards John Mitchell Operations Manager

Very good stay

TripAdvisor rating 5.0/5

Sam G TripAdvisor review

Good room, very good service, would recommend! Tim was a great waitor, Ernest too, the food was great, if you are looking to stay at a hotel i recommmend the mecure tunbridge wells hotel as your go to place to stay!!!!!!!!!!!!!!!!!!!!!!!!!!

Dear samgE984EJ, Thank you so much for your fantastic feedback and for recommending the Mercure Tunbridge Wells Hotel so highly! We’re thrilled to hear that you enjoyed your room, our service, and the food. It’s wonderful to know that Tim and Ernest made a great impression — they truly enjoy providing memorable experiences for our guests, and I’ll be sure to pass along your kind words to them. We’re so glad we could make your stay enjoyable, and we look forward to welcoming you back for another wonderful experience. Kind regards John Mitchell Operations Manager

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Other web-users rate our hotel

  • 303 reviews 8.4/10 Location
  • 1,099 reviews 6/10 Room
  • 1,140 reviews 8.5/10 Service
  • 10 reviews 5.1/10 WiFi
  • 487 reviews 5.8/10 Cleanliness
  • 431 reviews 7.9/10 Breakfast
  • 285 reviews 4.6/10 Vibe
  • 252 reviews 4/10 Amenities

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