Fairmont Resort Blue Mountains, MGallery 4 stars

Customer review rating (ALL Rating) 4.1/5 5,159 reviews

Best price
guarantee
Fairmont Resort Blue Mountains, MGallery - Image 1
Fairmont Resort Blue Mountains, MGallery - Image 2
Fairmont Resort Blue Mountains, MGallery - Image 3
Fairmont Resort Blue Mountains, MGallery - Image 4
1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Fairmont Resort Blue Mountains, MGallery

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  5,159 reviews

TripAdvisor Rating  4.0/5  3,410 reviews

So disappointed- Families Stay Away

TripAdvisor rating 1.0/5

Siobhan W Families - TripAdvisor review

We’ve stayed here twice in the past and booked this weekend with the expectation the rooms would be run down etc and that was fine. All we really wanted was our kids to have a place to run around and see the Christmas tree and lights etc. Breakfast was horrendous, so much so we are choosing not to use our included option and eat out tomorrow. Such poor quality, again I never expect buffets to be 5* but honestly this was terrible. We had dinner the night before to which neither of my kids ate, myself included. We actually brought them to the games room downstairs after dinner for 45 mins and when we returned to go back to our rooms my husband and I both noticed and commented how our table still hadn’t been cleaned as our plates were still there. But lastly, I have never been so disappointed by a hotels service in my entire life. We returned tonight after a long and tough day as my two year old son had been taken to A&E for illness. I’m 30 weeks pregnant and after returning home at 11pm after a stressful and worrisome day all I wanted was a cup of English breakfast tea given I hadn’t eaten etc. My husband went to the bar at 11:15pm to be advised they were closed by a girl with glasses (also very rude) and abruptly refused. Firstly, I don’t know any hotel bar that closes that early but that aside given the circumstances I would have assumed the hotel would have actually made an effort to give us a cup of boiled water and a tea bag but clearly it was too much of an ask. Also before people ask why I dont use the kettle in the room, Ive previously worked in hotels for years and from being exposed to various hotel accomodation hygiene practices down the years I choose not to take my chances on using bedroom cups and kettles. I actually rang reception after my husband returned to submit a complaint, not that I’m sure anyone really cared but alas, hopefully it was submitted. For $1000 for a weekend, families all I can say it that you’re paying for an indoor softplay. Take my advice and book another hotel or nice air BnB because honestly I wish we never came here and we won’t be returning again.

Worst hotel ever

TripAdvisor rating 1.0/5

mouhamadm2015 Families - TripAdvisor review

Rory not a nice manager. Him and his reception staff. They are incredible rude. Unsympathetic and nasty. I had 2 elderly people in their 70 and needed 30 mins extra time so they can get their stuff and leave They wouldn't accept I got upset when the reception staff told me that if I stay one minute extra they will charge me 100 dollars. Iam a platinum member of accor and I'll never stay here again nor will i ever recommend it to anyone I know.

Hi Mouhamadm2015, Thank you for taking the time to send through your feedback. I would like to add in the information that you have left out of your review as I do feel you are misrepresenting the resort and our staff. As was discussed with you, we had already given you an additional hour to check out, despite how busy we were over school holidays. As a Platinum member, you would know that late checkouts are subject to availability, but we always do our best for our loyalty members, and we were able to arrange this for you. Our EAM had to intervene with you after you had gotten agitated with our Reception team, and then the Front Office Manager when demanding additional time. As was discussed with you at the time, we had allowed an additional hour, and aggressive interactions with our team members is not tolerated, hence Rory coming to speak with you directly. We do agree that we are not the resort for you in the future, and thank you again for your feedback. Kind Regards, Charlie Young General Manager

great location & amenities. poor cleanliness & bad service overall

Customer review rating 3.0/5

Rod Families - Confirmed reviews ALL

rooms lacking cleanliness. irregular room servicing. rooms were very dirty & unhygienic. restaurants were extremely smelly dirty & all carpets throughout all resort badly Stained dirty & restaurants in general old & unkept

So many ups, but also downfalls…

Customer review rating 3.5/5

Karina M. Families - Confirmed reviews ALL

Booked a 2 night weekend stay as a family of 4 in the school holidays. The highlights for the kids were: skating, pool/spa, the giant slide, incredible movie theatre, amazing Yulefest dinner w. Santa & elves experience & complimentary ducky toys (great touch). As adults, the shortfalls were 1) long check in 2) cafe in foyer a complete shambles & zero customer service (30min wait for coffee!) 3) tv in room didn’t work or have streaming (it’s 2024!) 4) staff were not eager to please, they all seemed pissed off even the concierge! 5) lots of activities broken / closed ie ponies 6) Embers was booked out weeks in advance (it should be emailed to guests that they book their dining at time of booking the room to avoid disappointment like what they do on cruises) . The entire hotel seemed a bit sad / dated, even the 3 fish in the pond looked glum, but we had a wonderful nights sleep in a quiet dark room. But I must say the Yulefest dinner absolutely smashed expectations! You should complement the staff & event team that put it together. It was a dream come true for our family. I don’t think we will stay there again, but we will be back for Embers & activities another time.

Dear Karina M., Thank you for choosing to stay with us and for taking the time to provide a detailed account of your experience. We are delighted to hear that the Yulefest dinner exceeded your expectations and that your family enjoyed the many activities available, including the skating, pool/spa, and the movie theatre. However, we are truly sorry to hear about the issues you encountered. We understand that long check-in times, service delays at the restaurants, and TV streaming problems can significantly impact your stay. Please be assured that we are taking your feedback seriously and are implementing measures to address these concerns. Regarding the Embers restaurant booking, we appreciate your suggestion and will consider implementing a pre-booking system for our guests to ensure a smoother dining experience. We are also in the process of reviewing our facilities and activities to ensure they are up to date and fully functional. Your comments have been shared with our management team and will be instrumental in our ongoing efforts to improve. While we understand you may have reservations about staying with us again, we hope you will consider giving us another opportunity to show you the high-quality experience we are known for. We look forward to welcoming you back for dining and activities in the future. Sincerely, Charlie Young, General manager

It was AWFUL

Customer review rating 0.5/5

Francesca D. Families - Confirmed reviews ALL

Please email me fr… I will send you photos. I was told I was upgraded from Courtyard Room to a Spare Room! It was old maybe last refurbed in the 80s! The TV was a OH&S risk; and it was like it was plonked on there as an after thought as you were a full capacity. I am Activation, Events and Marketing specialist with over 20-years experience in hotels with the projects I manager, the place needs a total refurb. The buffet was again massive OH&S risk with children running around restaurant and all over the buffet. Not to mention the pool area; was disgusting; I went to shower room and literally stood on towel as the place was filthy.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,432 reviews 8.1/10 Location
  • 2,695 reviews 6.2/10 Room
  • 2,898 reviews 7.6/10 Service
  • 29 reviews 5.8/10 WiFi
  • 1,646 reviews 5.2/10 Food
  • 827 reviews 4.2/10 Cleanliness
  • 725 reviews 7/10 Breakfast
  • 630 reviews 5/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Leura

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.