Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.1/5 5,123 reviews

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Fairmont Resort Blue Mountains - MGallery Collection - Image 1
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Fairmont Resort Blue Mountains - MGallery Collection - Image 4
1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  5,123 reviews

TripAdvisor Rating  4.0/5  3,429 reviews

A disappointment

TripAdvisor rating 3.0/5

Vicky M TripAdvisor review

Firstly the positives... very friendly staff and lovely grounds. We had a large room with a balcony. Next, not so positive. This was our first stay at the Fairmont and having read what it provided, it sounded fine. We booked for 4 nights. It is a very large hotel and therefore accommodates hundreds of people. The hotel had put on a range of school holiday activities for the whole of January, which obviously attracted hundreds of families with small or school aged children. Breakfast was included in our room cost. The food was OK but having to queue at 3 different points for hot food, coffee, and then at the toasters, meant something had to go cold. Due to the number of families eating breakfst at the same time, the room was incredibly noisy, so not a relaxing experience. We could only reserve a table at one of the hotel restaurants if we scanned a QR code and down loaded their App. This didn't work for us and I went in person to the Fairmont Golf Club, only to be told I couldn't book in person, but had to use the App. Needless to say we just went elsewhere and ate out in Leura for the rest of our stay. Finding a parking space was also a bit of pain as we often had to drive around to find one. It was a pity that the hotel did not live up to our expectations and we will not be staying there again.

Hotel needing refurbishment

Customer review rating 1.5/5

Gary Couples - Confirmed reviews ALL

Disappointing. Decided to leave 3 days early. General standard of hotel, accommodation, facilities and cleanliness is poor.

Dear Gary, Thank you for sharing your feedback from your recent stay with us. We are truly sorry to hear that your overall stay did not meet your expectations, and apologies for the inconveniences you may have experienced during your stay. We regret to hear that the hotel's condition and cleanliness impacted your comfort, and we do understand how important these factors are for an enjoyable stay. Your comments about the WiFi and the quality of the food and beverage have also been noted, and we will ensure that these matters are addressed with the relevant departments. We are glad to hear that Hailey at reception made a positive impact during your stay, and we will certainly pass on your kind words to her. Please know that your feedback is valuable, and we take your concerns seriously, as we strive to continuously improve the condition of our rooms and the quality of services across the resort. We hope that, despite your early departure, you will consider giving us another chance in the future to provide the experience you were expecting. Thank you again for your valuable feedback, and we hope to welcome you back under better circumstances. Best regards, Guest Relations Team Fairmont Resort Blue Mountains - MGallery Collection

Disappointing

Customer review rating 1.0/5

Chris A. J. Families - Confirmed reviews ALL

This was our third trip to the fairmont, the previous 2 being 10 years earlier. Standards have well and truly declined in that time. When we walked into our room, the wheel from the bed was in the middle of the floor, the maid must have vacuumed around it. We found a dirty sock behind the curtain and cereal in the couch cushions. No rollaway bed as requested at booking (and paid for). After 5 requests, one was eventually brought 4 hours later. Advertised rides were mostly not operating and the ones that were were extremely expensive per turn. Stacks of arcade games, all costing money. The pool was freezing cold and had broken/missing tiles everywhere. Food and drinks were extremely overpriced, and on the last night we found a large live insect in our sons salad. Waitstaff were apologetic and offered to refund our meal (still waiting for this to happen) The staff were friendly and as helpful as they could be and seemed used to apologising profusely. This is definitely not a resort. There were small children everywhere, not the place for a relaxing family trip with older children. Breakfast buffet was packed and we were told on arrival we only had 45 min Max as they were busy. If we didnt have an even scheduled to attend, we would have left. Will not be returning, that's for sure.

Fantastic Stay

Customer review rating 4.5/5

Tai Families - Confirmed reviews ALL

Fantastic little getaway for a young family of four.

Dear Tai, Thank you for sharing your fantastic feedback following your recent stay at Fairmont Resort Blue Mountains, MGallery. We are thrilled to hear that you and your family had a wonderful getaway, and we’re especially glad that your check-in experience and overall stay exceeded your expectations. We appreciate your suggestions for improvement regarding breakfast options and cleanliness. These will be shared with our team as we continuously strive to enhance the guest experience. We’re also delighted to hear that you had a great experience with our WiFi and were satisfied with our team’s service. Your positive feedback means a lot to us. Thank you for recommending the Accor Live Limitless loyalty program, and we hope to welcome you and your family back for another memorable stay in the future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains, MGallery

Ok stay

Customer review rating 2.5/5

Michelle Families - Confirmed reviews ALL

First experience going to the toilet and there being blood on the seat And dirty tissues on the bench No phone working in either room We were grateful that when we ordered room service that they come and told us as they were not able to get through on the phone that they cooked in peanut oil - which then limited our menus to only eating out at the sublime restraint- I think that’s what it was called - no bookings required We were then told on day 5 that - the information we were given was incorrect and they don’t cook in peanut oil - out 15 year old was refusing to eat as she was concerned with information we were being given - considering how bad anaphylactic she was - Staff were lovely though Atmosphere was good Kids were Disappointed that the climbing was unavailable Considering we traveled 11 hours to stay at the resort I would give it a 4/10 Breakfast was good

Dear Michelle, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the cleanliness issues you encountered in your room, as this does not reflect our usual high standards. Please be rest assured that we have addressed this matter to our housekeeping team to ensure such incidents do not happen again. We are also sorry to hear about the confusion surrounding your dietary concerns and the variety in the menus. Our staff strive to provide accurate information regarding food preparation, and we regret any distress this may have caused for your family. We do understand the importance of dietary requirements, and we deeply regret the misinformation provided. We are reviewing our procedures to ensure that accurate and consistent information is given to guests regarding dietary concerns, especially when it comes to food allergies. We appreciate your understanding and patience in this matter. We understand your children's disappointment with the kids' activities that it was unavailable during your stay. unfortunately, the bad weather made it unsafe for children to play. We understand how disappointing this was for your family, especially after traveling such a long distance, and we hope you understand the importance of prioritizing safety in such conditions. On a positive note, it is heartening to know you found our staff and the atmosphere to your liking, as well as enjoying our buffet breakfast. We take pride in our staff, and your kind words about their efforts mean a lot to us. Thank you again for sharing your thoughts. We hope you will consider giving us another chance in the future to provide you and your family with a more satisfactory experience. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains - MGallery Collection

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Other web-users rate our hotel

  • 1,524 reviews 8.2/10 Location
  • 2,813 reviews 6.2/10 Room
  • 3,043 reviews 7.7/10 Service
  • 31 reviews 5.4/10 WiFi
  • 1,734 reviews 5.3/10 Food
  • 1,008 reviews 5.7/10 Comfort
  • 838 reviews 4/10 Cleanliness
  • 732 reviews 7.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.