Mercure London Paddington Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,145 reviews

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Description

Hotel extras

  • Green Key certified environmentally friendly 4-star hotel

  • Next to Paddington Station with 15-minute train to Heathrow Airport

  • 24-hour gym, Italian-American restaurant, popular bar, free WiFi and air-conditioning

  • 5-minute walk to the city's largest royal park, Hyde Park

  • Fully-equipped conference rooms for up to 40 delegates

Our accommodation(s)

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Hotel location

Mercure London Paddington Hotel

144 Praed Street, Paddington
W2 1HU LONDON
United Kingdom

GPS:51.516334, -0.174869

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FRANKIE AND BENNY S

Frankie and Benny s is open from 7am to make sure our guests can enjoy their breakfast before the city wakes up and treat them with a nice dinner to finish the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,145 reviews

Customer review rating 4.5/5

Philip R. Business - Confirmed reviews ALL

Easy to get to, good breakfast at Bella Italia, small but comfortable rooms with free drinks & a gym room as well

Dear Philip R., Thank you for your lovely feedback. We are delighted to hear you enjoyed our convenient location and found the rooms comfortable. It’s great to know you appreciated the breakfast at Bella Italia, as well as the added extras like complimentary drinks and the gym facilities. We are pleased these helped make your stay more enjoyable. We really appreciate you taking the time to share your experience and hope to welcome you back again soon. Kind Regards, Imed Chikhaoui Cluster Senior Operations Manager

Customer review rating 4.0/5

Apostolos M. Families - Confirmed reviews ALL

The location is absolutely perfect. The room was fairly clean, although somewhat old. The only issue that should have been clearly stated during reservation is the fact that breakfast is not served in the hotel, but on an italian restaurant 50m across the street. This is a setback, especially with kids involved.

Dear Apostolos M., Thank you for sharing your feedback. We are pleased to hear you found our location excellent and enjoyed its convenience. We are also glad the room met your expectations in terms of cleanliness, though we appreciate your comments regarding its condition and will take this into account. We are sorry for any disappointment caused by the breakfast arrangement not being clearly communicated prior to booking. We understand that this can be particularly inconvenient when travelling with children and your feedback highlights an important area for us to improve clarity in our guest information. Thank you again for your comments, and we hope to have the opportunity to welcome you back in the future for a more seamless stay. Kind Regards, Imed Chikhaoui Cluster Senior Operations Manager

Customer review rating 2.0/5

Susan S. Friends - Confirmed reviews ALL

Not very welcoming, booked a twin room for two female friends meeting after some time, and arrived to find a double, although they were quick to separate into twins. Room had no window, only a roof air-vent, and when I complained, told it was their largest room, so I was lucky. Fridge didn't work and had to be changed. Was unaware that breakfast was in a cafe across the road and then down a side road, although it was a good breakfast.

Dear Susan S., Thank you for taking the time to share your feedback. We are very sorry to hear that your arrival experience did not feel welcoming and that the room allocation did not match your original request. We understand how important it is, especially when travelling with a friend to have the correct room type ready on arrival and we regret the inconvenience caused. We are glad our team was able to adjust the bedding quickly but we recognise this should have been prepared in advance. We also apologise for the issues you experienced with the fridge and for any lack of clarity regarding the room features and breakfast location. Your comments about communication and expectations are very important, and we will be reviewing these points with our team to help improve the guest experience. On a positive note we are pleased to hear you enjoyed the breakfast itself and we appreciate you sharing both the positives and areas for improvement. We hope we may have the opportunity to provide a more seamless and comfortable stay in the future. Kind Regards, Imed Chikhaoui Cluster Senior Operations Manager

Customer review rating 4.0/5

Keya D. Business - Confirmed reviews ALL

Staff was helpful.

Dear D. Thank you for the great review of our hotel We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regard Abdul Rahimi

Customer review rating 5.0/5

Ruth R. Families - Confirmed reviews ALL

Receptionist was welcoming and explained the details of our stay very clearly.

Dear R. Thank you for the great review of our hotel We are glad that you enjoyed your stay and liked the service of the receptionist and we hope to see you again very soon. Kind Regards Abdul Rahimi

Other web-users rate our hotel

  • 1,460 reviews 9.6/10 Location
  • 1,541 reviews 5.3/10 Room
  • 1,576 reviews 9.1/10 Service
  • 17 reviews 8/10 WiFi
  • 990 reviews 2.6/10 Comfort
  • 477 reviews 6.7/10 Cleanliness
  • 262 reviews 6.5/10 Breakfast
  • 231 reviews 3.7/10 Amenities

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