Novotel Guiyang Downtown

Novotel Guiyang Downtown 4 stars

Customer review rating (ALL Rating) 4.3/5 229 reviews

ALLSAFE approved hotel

Novotel Guiyang Downtown
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Description

Hotel extras

  • Free WiFi access and cable TV in rooms

  • 20-minute drive from airport, free parking

  • State-of-the-art fitness center

  • Warm, friendly service 24 hours a day

  • The play area for children

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Novotel Guiyang Downtown

8 Zhong Hua Nan Road, Nanming District, Guizhou
550002 GUIYANG
China

Fax: +86 851 8520 6305

  • By plane

    GUIYANG AIRPORT At 11km / 7 miles - Shuttle paying

  • By train

    GUIYANG RAILWAY STN At 2.7km / 1.68 miles

GPS:26.576505, 106.712525

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

THE SQUARE

Located on the third floor, this all-day dining restaurant serves Chinese and international cuisine with buffets for breakfast, lunch and dinner. An a la carte menu is also available.

Our guest reviews for
Novotel Guiyang Downtown

100% genuine reviews from our guests

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ALL Rating  4.3/5  229 reviews

TripAdvisor Rating  4.0/5  219 reviews

Perfect reception service

Customer review rating 4.0/5

Xuan L. Business - Confirmed reviews ALL

The reception was great, breakfast is good. The overhead shower was leaking and the toilet smells terrible.

Dear Yi P., We very much appreciate your comments regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent service

Customer review rating 5.0/5

Shadi A. Solo - Confirmed reviews ALL

The customer service is more than great, the staff is very polite ( at all levels), and very friendly special thanks to Mr. Ian Guan ,he treated me very well, and his customer service was very professional and very friendly

Dear Shadi Amin Mohamed A., We very much appreciate your comments regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Convenient location but small room

Customer review rating 3.5/5

Daniel J. Couples - Confirmed reviews ALL

Have been stayed Novotel in other city, the size of of the room compared relatively small. I do not like the small window, it felt depressed. As I booked through Fliggy.com paired with Accor’s platinum member, however no any room upgrade at all. Aside from that, I appreciate the clean room and quality breakfast.

Dear Zhong Xia J., We very much appreciate your comments regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

No heater, Terrible

Customer review rating 2.0/5

Z. F. Families - Confirmed reviews ALL

We traveled to Guiyang and choose this hotel with our 1 year old baby, but there was no heater in the room, we even didn’t take a shower for my baby three days because it’s too cold in the room, and no hair conditioner, the front desk told to us we have access to the prime lounge, but our room card couldn’t open the lounge door, I could say there were lot of details not touching the Novotel standard, even lower than a economy hostel. But only thing I felt good that was the experience in the breakfast restaurant, the staffs in the restaurant are friendly and helpful, thank you so much.

Dear Fan Ming Z., Thank you for taking the time to tell us about your experience at the Novotel Guiyang Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have put the hair conditioner in the room. If you did't find it, you can contact our Guest Service Center. We will help you to get it as soon. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

very central, convenient

Customer review rating 5.0/5

Mossimos Families - Confirmed reviews ALL

nice location, and close to the Jiaxiu Lou, and shopping malls

Dear Zhi Sheng X., We very much appreciate your comments regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Confortable Stay and Good Service

Customer review rating 4.5/5

Daniel C. Solo - Confirmed reviews ALL

Easy access and friendly staffs

Service is fats and actually well located

Customer review rating 4.5/5

Daomeng X. Friends - Confirmed reviews ALL

It's a pleasure trip, and the service speed make me fell well. Although the room size is not very large, but very comfortable, and the front desk staff are also very efficient.

Outstanding

TripAdvisor rating 5.0/5

fixbax Business - TripAdvisor review

great hotel premier suite very roomy but would like to see Microwaves in the rooms which would make your stay a whole lot better. The staff is very helpful, the rotating resturant at the top is very good the Boston baked stuff lobster is outstanding and actually cheap

Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Always a great stay!

TripAdvisor rating 4.0/5

NikkiD81 Families - TripAdvisor review

This is our second time at this hotel and we were, once again, not disappointed! The hotel and staff are wonderful. We were very pleased! There was some confusion at check-in about the size of our bed. We booked a King size bedroom online. When we checked in, we were put into a small room with a queen size bed. So we went back down to ask about it. The check-in gal stated that was the biggest bed they had in the hotel. Since we have stayed here before, we knew that wasn't true. She stated she could upgrade us to a nicer room, with no charge, and we could get a twin rollaway bed for our child (at the cost of $30 per night). So we agreed and got up into the new big room, and, of course, there was a large legitimate sized king bed in there (big enough for me, my husband, and daughter) to sleep in. By that time, it was very late and I didn't want to argue, so we just took the big room with the big bed and rollaway bed. So we ended up spending quite a bit more than we budgeted for, which is the only reason for the 4 star review, rather than 5 stars.

Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Aircon

TripAdvisor rating 2.0/5

andgoh68 Couples - TripAdvisor review

The aircon in the room is controlled by the building and is not able to be controlled in the room. Imagine the room is warmer than outside. Outside temperature was 21 and the room temperature is set at 27 degree Celsius. When I called to request the temperature to be set lower; they send a fan to my room instead.

Dear guests, Thanks for choosing Novotel Guiyang Downtown and we are extremely sorry that the stay didn't reach your expectations. Here we sincerely apologize for the inconvenience during your stay. About the problem you mentioned, we will reexamine our service standard and improve it to provide more comfortable and pleasant stay for every guest. Thanks again for your comments and sincerely hope you can come to our hotel next time.

Great location

TripAdvisor rating 5.0/5

Legrisr Business - TripAdvisor review

The room was large and comfortable, the service was friendly and attentive. I would go back without hesitation. This hotel is at the heart of Guiyang, close to many stores and restaurants and it is 20 minutes from the airport

Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Good for business trip

TripAdvisor rating 4.0/5

nakanojo1 TripAdvisor review

The staff's skills are good . The room is clean. The pressure of showers is pretty weak. I ate a dinner 9:00 PM at the restaurant on the third floor. While eating the meal, cleaning staff bigan clean the floor. That was so bad.

Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback.

Good night in Novotel

TripAdvisor rating 5.0/5

Henry T Couples - TripAdvisor review

It was very nice experience in Guiyang as I stayed in Novotel. The bed was very soft so I had a good night with my wife. The room was not big but very warm and it created good atmosphere for a couple.

Dear guest, Thanks for your review. We are very glad to have your commendation for our hotel. We will continue to providing the high quality service. Looking forward your visit again!

舒适性商务酒店

TripAdvisor rating 4.0/5

maxwzh Business - TripAdvisor review

location quite good location quite good location quite good reception people very friendly and breakfast taste good reception people very friendly and breakfast taste good reception people very friendly and breakfast taste good

Dear Guest, We very much appreciate your feedback regarding your stay at the Novotel Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Very nice hotel

TripAdvisor rating 4.0/5

Joyce X Business - TripAdvisor review

Good location, 30 minutes from airport to hotel, downtown and convenience area. Front staff is very much friendly, reall got good impression. The breakfast is soso, not so much selection.Overall is worth to stay there, will definetely select this hotel next time go to GY.

Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Friendly and helpful staff

TripAdvisor rating 5.0/5

chc9533 Couples - TripAdvisor review

We were mostly impressed by the friendliness and helpfulness of its staff. The lady who checked us in was simple excellent. The hotel was well located. The room was clean. Housekeeping was good. We will surely want to go back in future.

Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Third Stay in this Hotel

TripAdvisor rating 3.0/5

Kelvin8866 Business - TripAdvisor review

Four star and yet not four star. My RMB 4000 jacket was destroyed by laundry staff of this hotel. I have specifically told the housekeeping staff who collect my laundry that the Jacket must be Dry Clean. And this is also clearly written on the Laundry Sheet. It is obvious from the present condition of my jacket that thrown into the washing machine and washed with lots of whitening bleach. It is out of shape and looks like it has been stoned wash!!! I reported this matter to the hotel General Manager, Mr. Albert and waiting for this reply.

Dear guest, We are regret to learn your unpleasant experience during your last stay in our hotel. The management have contacted you on this project. We are looking forward to see you again in a near future.

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