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Novotel Guiyang Downtown Hotel 4 stars

Customer review rating 4.6/5 1,954 reviews
Novotel Guiyang Downtown
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Hotel extras

  • Free WiFi access and cable TV in rooms

  • 20-minute drive from airport, free parking

  • State-of-the-art fitness center

  • Warm, friendly service 24 hours a day

  • The play area for children

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • GUIYANG AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Guiyang Downtown

8 Zhong Hua Nan Road
Nanming District
Guizhou
550002
guiyang
china

Tel: +8685185881888

Fax: (+86)851/85206305

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    GUIYANG AIRPORT At 11km / 7 miles - Shuttle paying

  • By train

    GUIYANG RAILWAY STN At 2.7km / 1.68 miles

GPS :26.576505, 106.712525

Our accommodations

Superior Room with a Queen bed

  • Max. number of persons: 2
  • Area: From 24m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with a King bed

  • Max. number of persons: 2
  • Area: From 25m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 26m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe City View Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 42m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 25m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Room with 2 single beds and Lounge access

  • Max. number of persons: 2
  • Area: From 26m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier City View Room

  • Max. number of persons: 2
  • Area: From 42m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite

  • Max. number of persons: 2
  • Area: From 41m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Suite

  • Max. number of persons: 2
  • Area: From 54m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Located on the third floor, this all-day dining restaurant serves Chinese and international cuisine with buffets for breakfast, lunch and dinner. An a la carte menu is also available.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PASTIS LOUNGE

Photo non contractuelle / Strictly non binding

Located on the lobby level, this lounge serves a wide selection of fine whiskeys and cocktails. Here you can spend quiet moments of leisure while enjoying a view over the garden

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Premier Lounge

Photo non contractuelle / Strictly non binding

On the 26th floor of Novotel Guiyang Downtown, the premier lounge opens high-end business experience, which brings you the beautiful scenery of the city while elevating the experience of business activities to the extreme.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 400 m²

  • Maximum capacity: 14 people

  • Maximum banquet capacity: 260 people

Find out more

Our guest reviews for
Novotel Guiyang Downtown

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,954 reviews

tripadvisor

TripAdvisor Rating 4.0/5

208 reviews

A Good Quality and Wonderful Stay

Customer review rating 4.6/5

Ray Business - 02/01/2020 Confirmed reviews ALL

We spent a decent night at Novotel Guiyang DT. High cost performance.

Customer review rating 4.6/5

James P. Business - 18/10/2019 Confirmed reviews ALL

Poor customer service. The front desk staff does not seemed to know their job well and customer service is not carried out well. Will not stay there again.

Dear Swee Keng James p., Thank you for taking the time to tell us about your experience at the Novotel Guiyang Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pearl Zhang Guest Experience Manager

Nice hotel

Customer review rating 4.6/5

Anonymous Families - 29/09/2019 Confirmed reviews ALL

Good location with big view

Dear Eric Y., We very much appreciate your comments regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager Pearl Zhang

room is clean, bed is soft and confortable.

Customer review rating 4.6/5

L. B. Business - 05/08/2019 Confirmed reviews ALL

overall is very good experience in this hotel. very recommended. Weakness is the room is a little bit small, and the surrounding is quite crowed.

Dear B. L., Thank you for taking the time to tell us about your experience at the Novotel Guiyang Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pearl Zhang Guest Experience Manager

average

Customer review rating 4.6/5

Yiduo Couples - 01/08/2019 Confirmed reviews ALL

When we check in there is no one to assist the luggage, front desk looks very busy and not even offer to have someone to assist. we were staying the room 808 the door of the room is very hard to open and close. Check-out experience was good, fast and the airpot transportation was great and on time.

Dear yiduo W., Thanks for choosing Novotel Guiyang Downtown and we are really very sorry that the stay didn't reach your expectations. Here we sincerely apologize for the inconvenience that brought to you during your stay. About the problems you mentioned, we will reexamine our service standard and improve it to provide more comfortable and pleasant stay for every guest. Thank you for your recognition and Suggestions. We will listen carefully and make efforts to improve and sincerely hope you can come to our hotel next time. Sincerely, Guest Experience Manager Pearl Zhang
Customer review rating 4.6/5

Chuacp Couples - 23/07/2019 Confirmed reviews ALL

Good customer service, great room. Walking distance to shopping. Overall great

Dear Chee Ping C., We very much appreciate your comments regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager Pearl Zhang

Friendly and helpful

Customer review rating 4.6/5

Jennifer, S. Couples - 08/07/2019 Confirmed reviews ALL

We booked the hotel transport to ferry us from airport to the hotel and to our great surprise we are warmly greeted by the driver, Mr. Eric (hope I got his name right) who is very friendly, warm and chatty. The Front Desk staff Mr Rui Yang is friendly and always putting a smile taking very good care of us and so are other staffs at front desk though some staff do not understand my need but they are patient to hear and get other colleague to translate. I observe the Front Desk staff is very alert and always checking with us are we alright and needs any help/service. We feel very welcome! Anyway, overall I will like to say a BIG THANK-YOU to Mr. Owen Cheng who had been taking a great care of us and surprise a Birthday Cake. Thank you very much once again. Novotel Hotel is always my preferred stay wherever I go.

Dear Oon Kheng S., Thank you very much for choosing Novotel Guiyang Downtown. It is a pleasure to receive your feedback and your recognition of us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we sincerely hope to see you again soon, and hope you can have more wonderful memories with us. Sincerely, Guest Experience Manager Pearl Zhang

A international branded hotel's experience

Customer review rating 4.6/5

Nelson Business - 17/05/2019 Confirmed reviews ALL

It's good overall, the room is a bit tired

Dear NELSON C., We very much appreciate your comments regarding your stay at the Novotel Guiyang Downtown. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest experience manager Pearl Zhang

Mr

Customer review rating 4.6/5

N Y. H. W. Couples - 29/04/2019 Confirmed reviews ALL

Very helpful hotel staffs. Good location.Very comfort stay. Clean and tidy room and public areas.

Dear Nang Yiu Harris W., We very much appreciate your comments regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager Pearl Zhang

good

Customer review rating 4.6/5

Z. F. Business - 22/04/2019 Confirmed reviews ALL

good

尊敬的 Fan Ming Z.： 感谢惠赐有关下榻 Novotel Guiyang Downtown 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 宾客体验经理 Pearl Zhang

Convenient but a bit old

Customer review rating 4.6/5

Michael K. H. Business - 17/04/2019 Confirmed reviews ALL

Wall paper carpet water sink and the leaking shower all shows the rapid aging of this hote.

Dear Ka Kei H., Thanks for choosing Novotel Guiyang Downtown and we are really very sorry that the stay didn't reach your expectations. Here we sincerely apologize for the inconvenience that brought to you during your stay. About the problems you mentioned,We will maintain and improve the hardware facilities in a planned way to provide guests with more comfortable and pleasant stay for every guest. Thanks again for your comments and sincerely hope you can come to our hotel next time. Sincerely, Guest experience manager Pearl Zhang

Enjoyable and comfortable stay.

Customer review rating 4.6/5

Q. C. Y. Couples - 06/04/2019 Confirmed reviews ALL

Spacious and comfortable room. Excellent breakfast with wide range of choices.

Dear Cher Y. Q., We very much appreciate your comments regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest experience manager Pearl Zhang

satisfied

Customer review rating 4.6/5

Ivan Business - 23/03/2019 Confirmed reviews ALL

much better than previous stay

Dear Yi Fan Z., We very much appreciate your comments regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest experience manager Pearl Zhang

Mixted feeling about our stay.

Customer review rating 4.6/5

Haibo Z. Couples - 16/02/2019 Confirmed reviews ALL

Good structre and facilities. The staff is willing to provide the good services but need to be trained to reach a next level. The room seems badly isolated as we can hear the TV and the people speaking next door. The hotel should monitor and advise the people to hehave in a respectful manner

Dear Haibo z., Thanks for choosing Novotel Guiyang Downtown and we are really very sorry that the stay didn't reach your expectations. Here we sincerely apologize for the inconvenience that brought to you during your stay. About the problems you mentioned, we will reexamine our service standard and improve it to provide more comfortable and pleasant stay for every guest. Thanks again for your comments and sincerely hope you can come to our hotel next time. Sincerely, Guest experience manager Pearl Zhang

Satisfactory, minor details to perfection

Customer review rating 4.6/5

Danny L. Solo - 06/11/2018 Confirmed reviews ALL

An overall pleasant stay. The shower room was not dry yet from the cleaning.

Dear L. J., Thank you for taking the time to tell us about your experience at the Novotel Guiyang Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest experience manager Pearl Zhang

not too bad

Customer review rating 4.6/5

Andrew L. Solo - 27/10/2018 Confirmed reviews ALL

the room is small and kinda noise outside. but the brunch is nice.

Dear Jing Wei L., Thank you for taking the time to tell us about your experience at the Novotel Guiyang Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest experience manager Pearl Zhang

GREAT HOTEL

Customer review rating 4.6/5

Andrew K. Families - 26/10/2018 Confirmed reviews ALL

We booked 3 rooms and satisfied with the service level. Pleasant surprise to receive basket of fruit. Thanks. View from room is good. Breakfast spread is acceptable. Comfort level satisfactory. All in all we have enjoyed our stay.

Dear Kok Yong N., We very much appreciate your comments regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest experience manager Pearl Zhang

Outstanding

TripAdvisor rating 4.0/5

fixbax Business - 13/10/2018 TripAdvisor review

great hotel premier suite very roomy but would like to see Microwaves in the rooms which would make your stay a whole lot better. The staff is very helpful, the rotating resturant at the top is very good the Boston baked stuff lobster is outstanding and actually cheap

Good service and comfortable

Customer review rating 4.6/5

Bruce Z. Families - 09/10/2018 Confirmed reviews ALL

location is very good, lots of restaurants nearby, service is very good in Guiyang. Room and lounge is acceptable for its price. Nice choice! thanks.

Pleasantly surprised

Customer review rating 4.6/5

Tino Families - 28/09/2018 Confirmed reviews ALL

Impeccable rooms with high quality furniture and state of the art technology.

Dear Constantino B., We very much appreciate your comments regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pearl Zhang Guest Experience Manager
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