Novotel Guiyang Downtown Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 2,148 reviews

ALLSAFE approved hotel

Novotel Guiyang Downtown
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+ 24 Services

Hotel extras

  • Free WiFi access and cable TV in rooms

  • 20-minute drive from airport, free parking

  • State-of-the-art fitness center

  • Warm, friendly service 24 hours a day

  • The play area for children

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Guiyang Downtown

8 Zhong Hua Nan Road
Nanming District
Guizhou
550002 guiyang
china

Fax: (+86)851/85206305

Check-in from 14h00

Check out up to 12h00

  • By plane

    GUIYANG AIRPORT At 11km / 7 miles - Shuttle paying

  • By train

    GUIYANG RAILWAY STN At 2.7km / 1.68 miles

GPS:26.576505, 106.712525

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE SQUARE

Located on the third floor, this all-day dining restaurant serves Chinese and international cuisine with buffets for breakfast, lunch and dinner. An a la carte menu is also available.

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 400

  • Maximum capacity: 14 people

  • Maximum banquet capacity: 260 people

Find out more

Our guest reviews for
Novotel Guiyang Downtown

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,148 reviews

TripAdvisor Rating 4.0/5

218 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Convenient location but small room

Customer review rating 3.5/5

Daniel J. Couples - 28/11/2021 Confirmed reviews ALL

Have been stayed Novotel in other city, the size of of the room compared relatively small. I do not like the small window, it felt depressed. As I booked through Fliggy.com paired with Accor’s platinum member, however no any room upgrade at all. Aside from that, I appreciate the clean room and quality breakfast.

Dear Zhong Xia J., We very much appreciate your comments regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

No heater, Terrible

Customer review rating 2.0/5

Z. F. Families - 27/10/2021 Confirmed reviews ALL

We traveled to Guiyang and choose this hotel with our 1 year old baby, but there was no heater in the room, we even didn’t take a shower for my baby three days because it’s too cold in the room, and no hair conditioner, the front desk told to us we have access to the prime lounge, but our room card couldn’t open the lounge door, I could say there were lot of details not touching the Novotel standard, even lower than a economy hostel. But only thing I felt good that was the experience in the breakfast restaurant, the staffs in the restaurant are friendly and helpful, thank you so much.

Dear Fan Ming Z., Thank you for taking the time to tell us about your experience at the Novotel Guiyang Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have put the hair conditioner in the room. If you did't find it, you can contact our Guest Service Center. We will help you to get it as soon. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

very central, convenient

Customer review rating 5.0/5

Mossimos Families - 16/09/2021 Confirmed reviews ALL

nice location, and close to the Jiaxiu Lou, and shopping malls

Dear Zhi Sheng X., We very much appreciate your comments regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Confortable Stay and Good Service

Customer review rating 4.5/5

Daniel C. Solo - 29/08/2021 Confirmed reviews ALL

Easy access and friendly staffs

Service is fats and actually well located

Customer review rating 4.5/5

Daomeng X. Friends - 07/02/2021 Confirmed reviews ALL

It's a pleasure trip, and the service speed make me fell well. Although the room size is not very large, but very comfortable, and the front desk staff are also very efficient.

A Good Quality and Wonderful Stay

Customer review rating 5.0/5

Ray Business - 02/01/2020 Confirmed reviews ALL

We spent a decent night at Novotel Guiyang DT. High cost performance.

Customer review rating 1.5/5

James P. Business - 18/10/2019 Confirmed reviews ALL

Poor customer service. The front desk staff does not seemed to know their job well and customer service is not carried out well. Will not stay there again.

Dear Swee Keng James p., Thank you for taking the time to tell us about your experience at the Novotel Guiyang Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pearl Zhang Guest Experience Manager

Nice hotel

Customer review rating 5.0/5

Anonymous Families - 29/09/2019 Confirmed reviews ALL

Good location with big view

Dear Eric Y., We very much appreciate your comments regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager Pearl Zhang

room is clean, bed is soft and confortable.

Customer review rating 3.5/5

L. B. Business - 05/08/2019 Confirmed reviews ALL

overall is very good experience in this hotel. very recommended. Weakness is the room is a little bit small, and the surrounding is quite crowed.

Dear B. L., Thank you for taking the time to tell us about your experience at the Novotel Guiyang Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pearl Zhang Guest Experience Manager

average

Customer review rating 3.5/5

Yiduo Couples - 01/08/2019 Confirmed reviews ALL

When we check in there is no one to assist the luggage, front desk looks very busy and not even offer to have someone to assist. we were staying the room 808 the door of the room is very hard to open and close. Check-out experience was good, fast and the airpot transportation was great and on time.

Dear yiduo W., Thanks for choosing Novotel Guiyang Downtown and we are really very sorry that the stay didn't reach your expectations. Here we sincerely apologize for the inconvenience that brought to you during your stay. About the problems you mentioned, we will reexamine our service standard and improve it to provide more comfortable and pleasant stay for every guest. Thank you for your recognition and Suggestions. We will listen carefully and make efforts to improve and sincerely hope you can come to our hotel next time. Sincerely, Guest Experience Manager Pearl Zhang
Customer review rating 4.0/5

Chuacp Couples - 23/07/2019 Confirmed reviews ALL

Good customer service, great room. Walking distance to shopping. Overall great

Dear Chee Ping C., We very much appreciate your comments regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager Pearl Zhang

Friendly and helpful

Customer review rating 4.5/5

Jennifer, S. Couples - 08/07/2019 Confirmed reviews ALL

We booked the hotel transport to ferry us from airport to the hotel and to our great surprise we are warmly greeted by the driver, Mr. Eric (hope I got his name right) who is very friendly, warm and chatty. The Front Desk staff Mr Rui Yang is friendly and always putting a smile taking very good care of us and so are other staffs at front desk though some staff do not understand my need but they are patient to hear and get other colleague to translate. I observe the Front Desk staff is very alert and always checking with us are we alright and needs any help/service. We feel very welcome! Anyway, overall I will like to say a BIG THANK-YOU to Mr. Owen Cheng who had been taking a great care of us and surprise a Birthday Cake. Thank you very much once again. Novotel Hotel is always my preferred stay wherever I go.

Dear Oon Kheng S., Thank you very much for choosing Novotel Guiyang Downtown. It is a pleasure to receive your feedback and your recognition of us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we sincerely hope to see you again soon, and hope you can have more wonderful memories with us. Sincerely, Guest Experience Manager Pearl Zhang

A international branded hotel's experience

Customer review rating 4.5/5

Nelson Business - 17/05/2019 Confirmed reviews ALL

It's good overall, the room is a bit tired

Dear NELSON C., We very much appreciate your comments regarding your stay at the Novotel Guiyang Downtown. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest experience manager Pearl Zhang

Mr

Customer review rating 4.5/5

N Y. H. W. Couples - 29/04/2019 Confirmed reviews ALL

Very helpful hotel staffs. Good location.Very comfort stay. Clean and tidy room and public areas.

Dear Nang Yiu Harris W., We very much appreciate your comments regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager Pearl Zhang

Outstanding

TripAdvisor rating 5.0/5

fixbax Business - 13/10/2018 TripAdvisor review

great hotel premier suite very roomy but would like to see Microwaves in the rooms which would make your stay a whole lot better. The staff is very helpful, the rotating resturant at the top is very good the Boston baked stuff lobster is outstanding and actually cheap

Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Always a great stay!

TripAdvisor rating 4.0/5

NikkiD81 Family - 12/06/2016 TripAdvisor review

This is our second time at this hotel and we were, once again, not disappointed! The hotel and staff are wonderful. We were very pleased! There was some confusion at check-in about the size of our bed. We booked a King size bedroom online. When we checked in, we were put into a small room with a queen size bed. So we went back down to ask about it. The check-in gal stated that was the biggest bed they had in the hotel. Since we have stayed here before, we knew that wasn't true. She stated she could upgrade us to a nicer room, with no charge, and we could get a twin rollaway bed for our child (at the cost of $30 per night). So we agreed and got up into the new big room, and, of course, there was a large legitimate sized king bed in there (big enough for me, my husband, and daughter) to sleep in. By that time, it was very late and I didn't want to argue, so we just took the big room with the big bed and rollaway bed. So we ended up spending quite a bit more than we budgeted for, which is the only reason for the 4 star review, rather than 5 stars.

Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Aircon

TripAdvisor rating 2.0/5

andgoh68 Couples - 19/05/2016 TripAdvisor review

The aircon in the room is controlled by the building and is not able to be controlled in the room. Imagine the room is warmer than outside. Outside temperature was 21 and the room temperature is set at 27 degree Celsius. When I called to request the temperature to be set lower; they send a fan to my room instead.

Dear guests, Thanks for choosing Novotel Guiyang Downtown and we are extremely sorry that the stay didn't reach your expectations. Here we sincerely apologize for the inconvenience during your stay. About the problem you mentioned, we will reexamine our service standard and improve it to provide more comfortable and pleasant stay for every guest. Thanks again for your comments and sincerely hope you can come to our hotel next time.

Great location

TripAdvisor rating 5.0/5

Legrisr Business - 19/11/2015 TripAdvisor review

The room was large and comfortable, the service was friendly and attentive. I would go back without hesitation. This hotel is at the heart of Guiyang, close to many stores and restaurants and it is 20 minutes from the airport

Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Good for business trip

TripAdvisor rating 4.0/5

nakanojo1 14/04/2015 TripAdvisor review

The staff's skills are good . The room is clean. The pressure of showers is pretty weak. I ate a dinner 9:00 PM at the restaurant on the third floor. While eating the meal, cleaning staff bigan clean the floor. That was so bad.

Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback.

Good night in Novotel

TripAdvisor rating 5.0/5

Henry T Couples - 30/03/2014 TripAdvisor review

It was very nice experience in Guiyang as I stayed in Novotel. The bed was very soft so I had a good night with my wife. The room was not big but very warm and it created good atmosphere for a couple.

Dear guest, Thanks for your review. We are very glad to have your commendation for our hotel. We will continue to providing the high quality service. Looking forward your visit again!

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