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Pullman Guiyang Hotel 5 stars

Customer review rating 4.3/5 585 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Pullman Guiyang
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+ 24 Services
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 3 to 6 years
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Children's Club for 3 to 6 years
  • TennisPaying
  • Other sports activitiesPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 14 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Pullman Guiyang

No.100 Jiefang Road, Nanming
District
550007
guiyang
china

Tel: +8685188666668

Fax: (+86)851/88666669

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONGDONGBAO INTL At 10km / 6.21 miles

  • By train

    GUIYANG At 1km / 0.62 miles

GPS :26.559088, 106.708875

Our accommodation(s)

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

Deluxe Room, 1 King-size Bed

  • Max. number of persons: 2
  • Area: From 42 m² / 452 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

Executive Room, 2 Single Beds

  • Max. number of persons: 2
  • Area: From 45 m² / 484 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

Deluxe Room, 2 Single Beds

  • Max. number of persons: 2
  • Area: From 42 m² / 452 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

Executive Room, 1 King-size Bed Superior

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

Executive Room, 1 King-size Bed

  • Max. number of persons: 2
  • Area: From 45 m² / 484 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar
Rooms

Our restaurants and bars

LA PROVENCE

Type of cuisine: International

Here we offer Breakfast, Lunch and Dinner in a relaxed contemporary atmosphere with views onto the outdoor garden.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Non contractual photo

The lobby lounge provides a relaxed atmosphere to enjoy your favorite drink with friends or business associates

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EXECUTIVE LOUNGE

Non contractual photo

Located in 30th floor and offer happy hour and soft drink to the guests stay in Executive floors, and a meeting room with fine facilities is offered as well

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 860 m²

  • Maximum capacity: 784 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Pullman Guiyang

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

585 reviews

tripadvisor

TripAdvisor Rating 4.5/5

354 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

good stay

Customer review rating 4.3/5

Jj Friends - 09/08/2020 Confirmed reviews ALL

30 mins away from airport by car, 20 mins walking distance to the Jia Xiu Lou

Dear Miss. S., Bonjour! We very much appreciate your comments regarding your stay at the Pullman Guiyang. We are delighted to read that you had an good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,

Perfect stay

Customer review rating 4.3/5

Hl Couples - 05/08/2020 Confirmed reviews ALL

The Hotel is very clean, comfortable and well placed in the heart of Guiyang

Dear Hendrik Soeren L., We very much appreciate your comments regarding your stay at the Pullman Guiyang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Just Fine

Customer review rating 4.3/5

Larry Business - 24/12/2019 Confirmed reviews ALL

Overall not on the Pullman level.

尊敬的宫先生： 十分感谢您选择贵阳铂尔曼大酒店作为您的下榻之所，并在百忙之中给予反馈。 感谢您的认可及支持，一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Betty Wang 前厅经理

Excellent reception staff - make every guest feel welcome

Customer review rating 4.3/5

Wjy Families - 06/10/2019 Confirmed reviews ALL

Check-in - the check-in was very smooth. Everything was organized and your staff Hank made me feel welcome. Room - the room size is enough to move around and the city view was fantastic. The cleanliness of the corridor as well as the room can be further improved. Lounge - many choices for afternoon tea and happy hour, but lack of hot water to make myself a cup of tea. Breakfast - the fountain amazed me, many choices for breakfast and I love the noodle! -1 in rating because the reception got the number of included breakfast wrong, but not a big deal, problem was solved quickly.

Dear Ms.L., Thank you for your recommend our welcomer Hank's service. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. By the way, thank you for tell us about your experience at the Pullman Guiyang. I had shared your comments to our related departments; please allow me to express my sincerest apologies. We appreciate your sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Welcomer Gordon

My comments maybe biased

Customer review rating 4.3/5

Anonymous Business - 08/07/2019 Confirmed reviews ALL

I stayed in different Sofitel hotels in China for more than 120 nights in the past 18 months, but this time I wrongly picked Pullman. I thought this is also a reputable one in Accor and why not a try...... The overall experience was below expectation except for the lady who helped me check in. As a platinum member, I was not able to feel the hospitality. I had good experience given by those Sofitel brand hotels in China. Or I can say people at Pullman is quite fair, so as to treat all customers the same. My experience at lounge was bad and I think they really have to learn how to give a sincere welcome before going to lounge. Last but not least, when I tried to grab a coffee at the lobby bar with my welcome drink coupon, I was given to know that they only give soft drinks........ I feel speechless at that moment. Again, probably my comments would be biased because I have been spoiled by other Sofitel hotels in China in the past two years.

Dear Mr.P., Thank you for taking the time to tell us about your experience at Pullman Guiyang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank for giving us suggestions.We will take actions to train our staff and try to improve member's experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Wish you a nice weekend! Sincerely, Betty Wang Front Office Manager

Room is clean, but lobby needs more orgnized

Customer review rating 4.3/5

Junyang T. Solo - 25/04/2019 Confirmed reviews ALL

Overall is good

Dear Mr.T., We very much appreciate your comments regarding your stay at the Pullman Guiyang. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Also we will enhance the lobby management and try to provide a comfortable environment for guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Betty Wang Front Office Manager
Customer review rating 4.3/5

Alice H. Couples - 09/11/2018 Confirmed reviews ALL

Room not clean. Water pot. Handle broke Toilet seat on top of the toilet doesn’t fit Popely

Dear Distinguished Guest, Thank you for taking the time to tell us about your stay experience at Pullman Guiyang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We already share your feedback to related departments to follow up. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Betty Wang Front Office Manager

Just so so

Customer review rating 4.3/5

Justin Couples - 09/10/2018 Confirmed reviews ALL

House keeping need to improve and first check in room there have food on the sofa. Can't believe this and than change the room.

Dear Mr.J., Thank you for taking the time to tell us about your experience at the Pullman Guiyang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Wish you a nice weekend! Sincerely, Betty Wang Front Office Manager

Good overall experience

TripAdvisor rating 4.5/5

peterpetery Business - 17/07/2018 TripAdvisor review

Front counter was helpful and courteous. Checked in at about 1230am and can see that the counter staff was trying to be fast so we can rest. Breakfast selection can be improved. Service staff were also friendly and helpful.

Dear distinguished guest , Greetings from Pullman Guiyang! Thank you for your reply and comments to us and allow me to extend my sincerest appreciation for selecting Pullman Guiyang for your recent trip in Guiyang. Thank for your affirmation and recognition for Front Desk ambassador, we will share it with Front Desk ambassadors and hotel. We will also share your suggestions to related department to follow up. Pullman Guiyang entire team is always willing to receive suggestions from your side and please kindly note that we will always be here for any assistance that you may need. We are looking forward to meet you at Pullman Guiyang again very soon. Sincerely Yours,

executive room package not up to standards

Customer review rating 4.3/5

Gabriel W. Business - 17/06/2018 Confirmed reviews ALL

Disappointe. Executive club was not ready for evening cocktails and canapes which was published in the room sale description. I went to executive club on my last day stay and thought I had time before dinner so I pop up but was told that the executive club is not ready for evening cocktails OR happy hour sad there was food and beverage available but was assured by executive club staff that the happy hour would be at the lobby lounge. However when I went to lobby lounge the staff there was unaware and after some clarification they gave an afternoon tea set. When I requested for a refillof coffee they actually said it was chargeable. I end up having to use a drink coupon to exchange for it. This is totally ridiculous. You can see from my records I have many stays with Accor Pullman and Novotel or Mercure all are executive rooms. This is not the standard O would expect. One of the night I was back in room after 11pm, there was a box labelled Macaroon on my bedside table but when I opened it was just cookies. I an very surprised your staff would use such boxes. Not just that but the cookies were very strong stench of milk powder. The did not use butter margarine but milk powder instead and the cookies just tasted awful. I an sorry but I have to say this.

Dear Mr.W., Thank you for taking the time to tell us about your experience at the Pullman Guiyang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thanks for your kindly feedback and suggestions.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Betty Wang Front Office Manager Pullman Guiyang

Poor breakfast and slow response

Customer review rating 4.3/5

Min Q. Business - 02/05/2018 Confirmed reviews ALL

I am Accorplus member and booked Pullman Guiyang through the website of Accor. I have been stayed this hotel a few times in recent six months. The latest stay was not good experience for three reasons. 1) the breakfast in Prince Hotel (Pullman Break dining room was in renovation and the breakfast was arranged in Prince Hotel) was inferior to what I had in Pullman before, and I think that I have been over charged and that Pullman Guiyang should refund me part of fee charged for the breakfast. 2) I requested for an empty plate for my fruit from the reception, and it took almost an hour for the plate delivered to my room, reason being that the request was forgot. 3) A staff who did my check-in, in my opinion, was not properly trained, seeming not been enthusiastic about her job and a bit 'cold-face' to me.

Dear Mr. Q., Thank you for taking the time to tell us about your experience at the Pullman Guiyang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Conveniently located 5* Hotel in the Heart of Guiyang

Customer review rating 4.3/5

Alex Families - 03/01/2018 Confirmed reviews ALL

We arrived Guiyang past midnight. The midnight staff were not very proficient in English. We booked 2 rooms. One of the two rooms felt spooky. Room 2502 seemed to have a paranormal presence in the luggage room and in one nook where the writing table was. 3 out of our 6 family members felt eerie. Fortunately, upon our request to change our room, the check-in staff, clueless about our reason for changing the room, obliged to our request & quickly changed our room 2502 to room 2503 which felt much, much better.

Customer review rating 4.3/5

Anonymous Business - 04/12/2017 Confirmed reviews ALL

receiption is excellent. check out is a bit slow, dont understand why

five star hotels communicate with their guests.

Customer review rating 4.3/5

Les S. Couples - 20/11/2017 Confirmed reviews ALL

i phoned 2 times and emailed reception 4 times to get a transfer from airport to hotel. each time reception said they would send me an email. They did not send an email or provide a transfer.

Great Location and Nice View

Customer review rating 4.3/5

Linghukk Families - 09/08/2017 Confirmed reviews ALL

The hotel is close to Guiyang train station, within walking distance. I stayed on the 27th floor, which offers a great view of the city and surrounding mountains. Staffs are friendly.

Dear J. Jiang, We very much appreciate your comments regarding your stay at the Pullman Guiyang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erin Chen Guest Experience Manager

Service is Good!

Customer review rating 4.3/5

C., Y. Business - 24/07/2017 Confirmed reviews ALL

Everything is fine, and they give me update the room level, but for the happy hour, the food is limited and drink of wine almost none, actually, I don't understand for this situation, so some a little bit shame!

Customer review rating 4.3/5

Anonymous Couples - 09/02/2017 Confirmed reviews ALL

Toilet was stuck! Horrible! We bathed and the toilet was overflowing due to hair getting stuck on the sinkhole

Customer review rating 4.3/5

Anonymous Couples - 22/10/2016 Confirmed reviews ALL

Excellent hotel service at all times.

Customer review rating 4.3/5

Anonymous Business - 17/10/2016 Confirmed reviews ALL

conformtable, god bed

Customer review rating 4.3/5

Anonymous Families - 11/10/2016 Confirmed reviews ALL

Hi there, i would like to thank a Front Desk service person who's name is Tiffany. (wasn't aware her last name). she was very nice and patience to answer all my questions. I was much impressed by her kindness and the service she's provided which exceeded my expectation. On Oct 1st 2016 i chose to stay with your hotel and due to her excellent service i chose Pullman as my last night in Guiyang. so thanks to Tiffany who made my trip even more memorable. Regards Jenny

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