Pullman Guiyang Hotel 5 stars

I stayed in different Sofitel hotels in China for more than 120 nights in the past 18 months, but this time I wrongly picked Pullman. I thought this is also a reputable one in Accor and why not a try...... The overall experience was below expectation except for the lady who helped me check in. As a platinum member, I was not able to feel the hospitality. I had good experience given by those Sofitel brand hotels in China. Or I can say people at Pullman is quite fair, so as to treat all customers the same. My experience at lounge was bad and I think they really have to learn how to give a sincere welcome before going to lounge. Last but not least, when I tried to grab a coffee at the lobby bar with my welcome drink coupon, I was given to know that they only give soft drinks........ I feel speechless at that moment. Again, probably my comments would be biased because I have been spoiled by other Sofitel hotels in China in the past two years.

Overall is good

Room not clean. Water pot. Handle broke Toilet seat on top of the toilet doesn’t fit Popely

House keeping need to improve and first check in room there have food on the sofa. Can't believe this and than change the room.

Front counter was helpful and courteous. Checked in at about 1230am and can see that the counter staff was trying to be fast so we can rest. Breakfast selection can be improved. Service staff were also friendly and helpful.

Disappointe. Executive club was not ready for evening cocktails and canapes which was published in the room sale description. I went to executive club on my last day stay and thought I had time before dinner so I pop up but was told that the executive club is not ready for evening cocktails OR happy hour sad there was food and beverage available but was assured by executive club staff that the happy hour would be at the lobby lounge. However when I went to lobby lounge the staff there was unaware and after some clarification they gave an afternoon tea set. When I requested for a refillof coffee they actually said it was chargeable. I end up having to use a drink coupon to exchange for it. This is totally ridiculous. You can see from my records I have many stays with Accor Pullman and Novotel or Mercure all are executive rooms. This is not the standard O would expect. One of the night I was back in room after 11pm, there was a box labelled Macaroon on my bedside table but when I opened it was just cookies. I an very surprised your staff would use such boxes. Not just that but the cookies were very strong stench of milk powder. The did not use butter margarine but milk powder instead and the cookies just tasted awful. I an sorry but I have to say this.

I am Accorplus member and booked Pullman Guiyang through the website of Accor. I have been stayed this hotel a few times in recent six months. The latest stay was not good experience for three reasons. 1) the breakfast in Prince Hotel (Pullman Break dining room was in renovation and the breakfast was arranged in Prince Hotel) was inferior to what I had in Pullman before, and I think that I have been over charged and that Pullman Guiyang should refund me part of fee charged for the breakfast. 2) I requested for an empty plate for my fruit from the reception, and it took almost an hour for the plate delivered to my room, reason being that the request was forgot. 3) A staff who did my check-in, in my opinion, was not properly trained, seeming not been enthusiastic about her job and a bit 'cold-face' to me.

We arrived Guiyang past midnight. The midnight staff were not very proficient in English. We booked 2 rooms. One of the two rooms felt spooky. Room 2502 seemed to have a paranormal presence in the luggage room and in one nook where the writing table was. 3 out of our 6 family members felt eerie. Fortunately, upon our request to change our room, the check-in staff, clueless about our reason for changing the room, obliged to our request & quickly changed our room 2502 to room 2503 which felt much, much better.

receiption is excellent. check out is a bit slow, dont understand why

i phoned 2 times and emailed reception 4 times to get a transfer from airport to hotel. each time reception said they would send me an email. They did not send an email or provide a transfer.

The hotel is close to Guiyang train station, within walking distance. I stayed on the 27th floor, which offers a great view of the city and surrounding mountains. Staffs are friendly.

Everything is fine, and they give me update the room level, but for the happy hour, the food is limited and drink of wine almost none, actually, I don't understand for this situation, so some a little bit shame!

Toilet was stuck! Horrible! We bathed and the toilet was overflowing due to hair getting stuck on the sinkhole

Excellent hotel service at all times.

conformtable, god bed