Front counter was helpful and courteous. Checked in at about 1230am and can see that the counter staff was trying to be fast so we can rest. Breakfast selection can be improved. Service staff were also friendly and helpful.

The hotel is located in very good surrounding, near a big shopping mall with lot's of restaurants. All sightseeing spots are easy to reach. Room is really spacey and in top condition. Check in was fast and efiicient, but I didn't get the voucher for a free drink for my Platinum Membership status. Internet is outstandig fast and really easy to log in w/o any enerving registration! Less good was airport pick up booking. Had sent a mail to the hotel some days prior arrival. Never get an answer. My chinese friend called and fixed it. Upon arrival there was a car and it worked. On childrens day I wanted to stay in the hotel for buffet dinner. At 07.20h p.m. it was very crowdy and noisy and restaurant reception staff recomended to return after 08.00h p.m. So I did, but then they let me wait outside and dicussed anything. Finally the receptionist brought me to my table - five or six were free, so I didn't understand why to let me wait. Few minutes after I started my dinna they began to remove tables from the room and to make necessary arrangements after kid's party. Why the didn't wai till all guests were out with such? Upon check out to leave the hotel, I had to see that they invoiced pre-payment again. Luckily I had the booking confirmation with me and they started to double check. After some long minutes they found my down payment and made revised invoice. Was the first time in all the years which I am with Accor Hotels, so I do not think it's a system error. But maybe anybody has made any "handwork" which better should not be done. Anyway got the right price but as I travel since more than 20 yrs thru China I really can imagine what have had happen if I din't have this confirmation with me. Accor should double check their procedure. Conclusion: Some space to improve, but my stay was not spoiled at all.

Overall okay. I booked a business package on Accor online that includes complimentary ironing. But nobody at the hotel knows about that and have rejected my request for ironing a dress shirt. Such incident also happened last time I stayed here but they accepted my request last time.

去的那几天天气非常热，但是酒店不开空调，晚上无法入睡。我提出很多次要求，但是酒店说现在不是开空调的时间，不予开放，这让人很难理解，空调应该根据天气是否炎热开放，而不是时间。请改善！！ Go a few days the weather is very hot, but the hotel does not open air conditioning, unable to sleep at night. I made many times, but now not open air conditioning time, say the hotel does not open, it is hard to understand, air conditioning should be based on whether the weather hot open, not the time. Please improve!!

When i placed booking in Accor.com for my stay in Pullman, guiyang it didnt mention in anywhere that the superior room is in the corner of the floor meaning the room is smaller than normal room. Hope next time it can ben stated clearly when booking.

The location is good and the room is quite clean. There is a nice swimming pool but the opening hour is a little bit short. Perhaps not many people come to enjoy it. The service is very good. The equipments in the room is farely good.

This is the 4th time I have stayed at this hotel for business. It is a pleasant, clean oasis in Guiyang. Despite the vacuous foyer of the hotel, the atmosphere is made up by the very welcoming and helpful staff- all with English nametags and pleased to practise their English. Note that the hotel is a bit out of the CBD. The breakfast is great and the view into the garden from the restaurant is very appealing. Very good fitness facility.