Pullman New Delhi Aerocity 5 stars

Customer review rating (ALL Rating) 4.3/5 2,826 reviews

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Asset No 2, GMR Hospitality District, IGI Airport New Delhi, 110037 NEW DELHI, India

Description

Hotel extras

  • Located in Aerocity, the business and hospitality district, within 3 km radius of IGI Airport

  • In close vicinity to shopping malls including DLF Promenade, Emporio and Worldmark Aerocity.

  • Offers four dining options. Access to 24*7 bar and all day dining restaurant at Novotel

  • Pet-friendly Hotel* nominal charge applicable

  • Temperature controlled outdoor swimming pool

Our accommodation(s)

Hotel location

Pullman New Delhi Aerocity

Asset No 2, GMR Hospitality District, IGI Airport New Delhi
110037 NEW DELHI
India

GPS:28.554481, 77.123321

Telephone
Fax +91 11 4608 0809

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,826 reviews

Customer review rating 5.0/5

Somya C. Families - Confirmed reviews ALL

Pullman upgraded our room to suite, the birthday gestures were appreciated. Food was good. Overall it elevated our birthday experience.

Dear Ms C., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the suite upgrade and appreciated the birthday gestures. It is rewarding to know that our food and services contributed positively to your celebration. Warm Regards, Manish Dayya General Manager Pullman New Delhi Aerocity

Customer review rating 4.5/5

Varun S. Business - Confirmed reviews ALL

I was there for a conference. The property was well-located and equipped. The room was comfortable.

Dear Mr S., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and your room comfortable. Your kind words motivate us to maintain our high standards. We look forward to welcoming you back. Warm Regards, Manish Dayya General Manager Pullman New Delhi Aerocity

Customer review rating 2.0/5

Tharanian M. Families - Confirmed reviews ALL

We got allocated a room when we landed in hotel at 8.30pm and the room number was wrongly allocated. On top of it when checking out without checking the balance on the room the front desk said I am all good and I assumed that the card of the file will be used for room service. Looks like they didn’t have card on the file, it would have been better if the receptionist checked that before I completely checked out and was ready to leave.

Customer review rating 2.0/5

Christie P. Solo - Confirmed reviews ALL

I recently stayed at this hotel and unfortunately found the experience very disappointing, particularly given my Platinum status. There was no recognition of my status on arrival, and no welcome amenity was offered, which fell well below expectations. While there appeared to be a large number of staff on duty, the service was consistently slow across all areas of the hotel. Room service took an excessive amount of time, and even simple requests in the restaurant involved long waits. The Executive Lounge was equally underwhelming, with the same issues around slow service and lack of attentiveness. It did not feel like a premium or well-managed offering. I was also informed that my room had been upgraded; however, it was identical to the room given to friends I was travelling with, who are not even members of the ALL loyalty programme. This made the “upgrade” feel misleading. Overall, the staff were not particularly friendly or welcoming, and the service lacked the level of warmth and efficiency expected from a hotel of this standard. Sadly, this stay did not meet expectations and would make me reconsider returning

Customer review rating 2.5/5

Hrk R. Business - Confirmed reviews ALL

During checkout the counter was crowded and no sign board or special lane was available for Accor gold and above members. I requested for assistance and then they provided me a separate counter . It was going goood until the person handling our checkout formalities didn’t checked the bill properly and debited excess points upfront for which she later acknowledged and said the points will be refunded within 48 hours. At that point , I agreed with her and did not checked the bill further as it was not presented to me at the first place and only the total amount was said to me around 61000/- Later on after reaching home when I casually checked app for the bill soft copy I found that On the bill an amount of Rs8600/- + taxes was charged written for taking dinner at cafe pluck. Firstly I have not taken that service and secondly I have taken only 2 extra service One from cafe pluck on 24th July 2026 which was just a bill of Rs1800 approx for pasta and vanilla shake And the second for spa service which was billed around 18000/- on 25th july 2026. I have already sent a mail to the guest relation manager today Miss Supriya Pradhan with all the details and I have asked her for my signed bill copy which I did when I left the cafe and the spa area. But I got one response from her which was a mail of soft copy of the bill which is available at the app itself . I mean this is not so pleasant experience after charging so high . plz don’t charge guest for the service which they have not taken. Also sort out the check out system as it is not satisfactory looking at the loss which I had incurred as of now.

Other web-users rate our hotel

  • 1,047 reviews 9.5/10 Location
  • 2,849 reviews 9.1/10 Room
  • 6,998 reviews 9.3/10 Service
  • 103 reviews 9.2/10 WiFi
  • 2,906 reviews 9.3/10 Food
  • 1,729 reviews 9.7/10 Vibe
  • 1,612 reviews 9.6/10 Cleanliness
  • 1,374 reviews 9.3/10 Amenities

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