Pullman New Delhi Aerocity 5 stars

Customer review rating (ALL Rating) 4.2/5 2,794 reviews

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Pullman New Delhi Aerocity - Image 1
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Asset No 2, GMR Hospitality District, IGI Airport New Delhi, 110037 NEW DELHI, India

Description

Hotel extras

  • Located in Aerocity, the business and hospitality district, within 3 km radius of IGI Airport

  • In close vicinity to shopping malls including DLF Promenade, Emporio and Worldmark Aerocity.

  • Offers four dining options. Access to 24*7 bar and all day dining restaurant at Novotel

  • Pet-friendly Hotel* nominal charge applicable

  • Temperature controlled outdoor swimming pool

Our accommodation(s)

Hotel location

Pullman New Delhi Aerocity

Asset No 2, GMR Hospitality District, IGI Airport New Delhi
110037 NEW DELHI
India

GPS:28.554481, 77.123321

Telephone
Fax +91 11 4608 0809

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,794 reviews

Customer review rating 5.0/5

Sushant P. Families - Confirmed reviews ALL

We really enjoyed the stay and the service quality was amazing. Checkin desk to housekeeping for amazing surprises to restaurant team to lunge experience to pool staff everyone ensured that we were well taken care of. Thank you for great service yet again. We would love to come back.

Dear Mr. P., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you had an amazing experience celebrating your birthday and that our team provided exceptional service throughout your visit. Your appreciation will be shared with all departments involved in making your stay memorable. We look forward to welcoming you back for another wonderful experience in the future. Regards, Manish Dayya General Manager Pullman & Novotel New Delhi Aerocity

Customer review rating 0.5/5

Shruti N. Friends - Confirmed reviews ALL

We were two women guests staying at Pullman for one night and had a highly disappointing experience. Upon check-in, the room allocated to us was not a pool-view room, despite having paid for one. Although the room was changed within a few minutes, a charger was inadvertently left behind in the first room during the move. The following day, when we realized the charger was missing, we had to make multiple follow-ups with your team. We even waited at the reception for nearly 15 minutes seeking assistance, but no one appeared concerned or willing to help. Ultimately, we had to make our own efforts to locate the charger. What was most disappointing was the attitude of the reception staff. They were unhelpful, dismissive, and at times appeared rude in their interactions with us. As guests, we expected a much higher standard of service and support, particularly when raising a genuine concern. The lack of responsiveness, empathy, and assistance from your team made the entire experience extremely stressful and unpleasant. We felt ignored, mentally harassed and unsupported throughout the process. Such treatment is not what one would expect from a hotel of Pullman's reputation. I request that this matter be reviewed seriously and that appropriate action be taken to ensure that future guests do not face a similar experience.

Customer review rating 0.5/5

Rishab K. Solo - Confirmed reviews ALL

Didn’t like the booking experience. It felt like fraud.

Customer review rating 4.5/5

Satvant S. Solo - Confirmed reviews ALL

The Health and Safety Officer at Pullman Hotel was very caring and helpful when I had a bleeding incident after an accident following a bath. They provided first aid, checked on my wellbeing, and looked after me throughout the night, making sure I was safe and comfortable. Their support and attention during a difficult situation were greatly appreciated.

Dear Mr. S., Thank you for your kind words regarding the care you received from our Health and Safety Officer during your recent stay. We are pleased to know that our team was able to provide you with the necessary support and comfort during such a challenging incident. Your safety and wellbeing are of utmost importance to us, and we are grateful for your recognition of their efforts. Regards, Manish Dayya General Manager Pullman & Novotel New Delhi Aerocity

Customer review rating 5.0/5

Vajawat C. Families - Confirmed reviews ALL

Exceptional Guest Relations, True Loyalty Appreciation – Amazing GRM

Dear Mr. C. Vajawat, Thank you for your kind words regarding our location, room quality, and guest relations. We are delighted to know that our team's efforts to foster loyalty have made a positive impact on your stay. We look forward to welcoming you back in the future. Regards, Manish Dayya General Manager Pullman & Novotel New Delhi Aerocity

Other web-users rate our hotel

  • 1,044 reviews 9.5/10 Location
  • 2,756 reviews 9.1/10 Room
  • 6,806 reviews 9.2/10 Service
  • 104 reviews 9.2/10 WiFi
  • 2,835 reviews 9.4/10 Food
  • 1,673 reviews 9.6/10 Vibe
  • 1,557 reviews 9.6/10 Cleanliness
  • 1,267 reviews 9.2/10 Amenities

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