Mercure Newcastle George Washington Hotel Golf & Spa 4 stars

Customer review rating (ALL Rating) 4.0/5 834 reviews

Mercure Newcastle George Washington Hotel Golf & Spa - Image 1
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Description

Hotel extras

  • Located just 15 minutes away from Newcastle Upon Tyne

  • 8 dedicated meeting rooms accommodating up to 160 guests

  • Fully-licensed wedding venue and reception

  • Indoor pool, spa and jacuzzi located on-site

Our accommodation(s)

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Room 1

Hotel location

Mercure Newcastle George Washington Hotel Golf & Spa

Stone Cellar Road, High Usworth Washington, Tyne and Wear
NE37 1PH NEWCASTLE
United Kingdom

GPS:54.922823, -1.533922

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CARTER AND FITCH

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PIZZERIA - SMOKEHOUSE - BAR: Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe. No matter what the occasion we are the des

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  834 reviews

Customer review rating 3.0/5

Paul J. Business - Confirmed reviews ALL

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We truly value our ALL Accor members and will make note of your room preferences on your member profile to be aware of for future stays and ensure you receive the best possible experience during your next visit with us. Sincerely, Kate Shaw Front of House Manager

Customer review rating 5.0/5

Samantha W. Families - Confirmed reviews ALL

We very much appreciate your comments regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kate Shaw Front of House Manager

Customer review rating 5.0/5

Kerry T. Families - Confirmed reviews ALL

We very much appreciate your comments regarding your recent stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you back again in the near future. Yours sincerely, Kate Shaw Front of House Manager

Customer review rating 5.0/5

Keyla P. Solo - Confirmed reviews ALL

Thank you for such a wonderful review of our hotel! We are delighted that you enjoyed your stay and hope to see you again very soon. Sincerely, Kate Shaw Front of House Manager

Customer review rating 3.0/5

Craig F. Families - Confirmed reviews ALL

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. It is disappointing to read your comments that requests you had made at the time of booking had not transferred over to our operating system and I sincerely apologise if we were not able to fulfil those once we were made aware. Your feedback will be investigated further to learn where the lapse in communication stems from so that we can eradicate this going forward. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Kate Shaw Front of House Manager

Other web-users rate our hotel

  • 190 reviews 9.2/10 Location
  • 886 reviews 6.4/10 Room
  • 735 reviews 8/10 Service
  • 20 reviews 4/10 WiFi
  • 320 reviews 5.7/10 Cleanliness
  • 219 reviews 7.2/10 Breakfast
  • 182 reviews 5.9/10 Wellness Area
  • 162 reviews 5.8/10 Value

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