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Novotel Nanjing East Suning Hotel

Customer review rating 4.7/5 3,506 reviews
Novotel Nanjing East Suning
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Room 1

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Hotel extras

  • Free WiFi,satellite TV

  • Hot Chinese and Western breakfast buffet

  • Stylish bar with terrace for drinks, snacks

  • Delicated Chinese and international dining

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • NANJING LUKOU INTLPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Services for children
  • Bicycles rental
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Nanjing East Suning

9 Suning Road
Xuanwu District
Jiangsu Province
210042
nanjing
china

Tel: +862585208888

Fax: (+86)25/85200066

Contact email

Check-in from 14h00

Check out up to 12h00

  • NANJING METRO :   Line 4 SUNING HQ XUZHUANG STATION

  • By plane

    NANJING LUKOU INTL At 36km / 22.37 miles - Shuttle paying

  • By train

    NANJING STATION At 12km / 7.46 miles

GPS :32.085174, 118.891253

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 2 single beds.

  • Max. number of persons: 3
  • Area: From 28m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room 1 King Bed.

  • Max. number of persons: 3
  • Area: From 30m²
  • Views: Mountain view, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 30m²
  • Views: Park view, Mountain view, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Executive Room 1 King Bed.

  • Max. number of persons: 3
  • Views: Mountain view, Garden side, City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Executive Room 2 Single Beds.

  • Max. number of persons: 3
  • Views: Park view, Mountain view, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 1 King bed.

  • Max. number of persons: 3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Grand Suite 1 King Size Bed

  • Max. number of persons: 3
  • Views: Park view, Mountain view, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Hannah: South-of-Yangze Region Room / double beds room

  • Max. number of persons: 3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Hongye: Crazy Scoccer Room / Kingsize Bed room

  • Max. number of persons: 3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Ulrica: Green Field Room / Kingsize Bed room

  • Max. number of persons: 3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite 1 King Size Bed.

  • Max. number of persons: 3
  • Area: From 60m²
  • Views: Mountain view, Garden side, City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Governor's Suite 1 King Size Beds

  • Max. number of persons: 3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family room with 1 Kingsize Bed & 1 Single Bed for child.

  • Max. number of persons: 3
  • Area: From 60m²
  • Views: Park view, Mountain view, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Apartment 1 Bedroom Suite 1 King Size Bed

  • Max. number of persons: 3
  • Views: Park view, Mountain view, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Apartment 2 Bedrooms Suite 1 King Size Bed & 2 Single beds.

  • Max. number of persons: 6
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

ZIJIN GARDEN CHINESE RESTAURANT

Type of cuisine: Other cooking style

The Chinese Restaurant offers a delectable array of Cantonese, HuaiYang and Sichuan dishes. Sample a taste of traditional Chinese cuisines together with your business colleagues in our Main Dining area or our Private rooms.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUARE

Type of cuisine: International

The Square can be service 24 hrs

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

Lobby bar service on 24 hours

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Excutive Lobby language

Photo non contractuelle / Strictly non binding

Excutive Lobby language

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 900 m²

  • Maximum capacity: 750 people

  • Maximum banquet capacity: 480 people

Find out more

Our guest reviews for
Novotel Nanjing East Suning

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

3,506 reviews

tripadvisor

TripAdvisor Rating 5.0/5

726 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Please improve the Wifi in the hotel

TripAdvisor rating 5.0/5

chen761 Business - 27/12/2019 TripAdvisor review

I really enjoy staying in this hotel, except that the Wifi and internet is becoming unbearably slow. Please improve the quality of the internet so that I can use my VPN, or I will have to stay in other hotels.

感谢亲对小诺的夸赞，小诺一定会继续努力，以优质的服务迎接亲的再次光临！

Nanjing Novotel

TripAdvisor rating 5.0/5

tonyiannone Business - 20/11/2019 TripAdvisor review

Room was great. Staff friendly and courteous. I have recommended this hotel to colleagues. Please open the gym at 5am (vs 6am,) or open 24 hours. There is not enough time to work out, eat and get to work on time.

Dear tonyiannone, thank you for taking the time to share your experience with us. We really appreciate your feedback and we will take it into consideration your suggestion. We are happy you felt so comfortable to recommend our hotel to other colleagues: your satisfaction is our success! Looking forward to welcome you soon again. Sincerely

Rude staff

TripAdvisor rating 5.0/5

namritaamarnani Business - 29/10/2019 TripAdvisor review

The hotel was very good but the staff wasnt! No one could speak English and the staff was quite rude! Room service took forever and they made ordering food very difficult. Was very disappointed with the staff

Dear guest, we are very sorry to read about your disappointment. We will investigate and reinforce the training to increase the English level of our staff and to make your next stay with us more comfortable. Thank you for your feedback, sending you our best regards.

Very nice experience in Novotel

Customer review rating 4.7/5

W. Z. K. Friends - 20/05/2019 Confirmed reviews ALL

Actually ,Novotel surprised me this time ！Every staff is very kind and I must special appreciate Reception, especially Ms Dai and Ms Qiu who bring a very nice experience of check in and out ！

Dear Zhen K. W., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Nanjing East Suning

perfect

Customer review rating 4.7/5

Roger L. Friends - 11/05/2019 Confirmed reviews ALL

good hotel, spacious, good service, good price, good value the Italian lady is truly nice and helpful

Dear Roger L., We very much appreciate that you took the time to answer our survey and leave us your feedback regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive comments that surely will be shared with the whole team, it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Nanjing East Suning

Extremely well looked after!

Customer review rating 4.7/5

Fiona A. T. A. Couples - 06/05/2019 Confirmed reviews ALL

Very good from the moment we arrived (a member of staff recognized us from a previous stay and did everything she could to help us (not Chinese- I think she was Eastern European)!!

Dear Fiona Elizabeth A., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Nanjing East Suning

Poor service especially breakfast

Customer review rating 4.7/5

Anonymous Business - 06/04/2019 Confirmed reviews ALL

Room was on reparing before check in Very few menu at breakfast

Dear Jin K., Thank you for taking the time to tell us about your experience at the Novotel Nanjing East Suning. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Nanjing East Suning

Great Reception, average restaurant service

Customer review rating 4.7/5

汤. Families - 19/03/2019 Confirmed reviews ALL

I was greeted by Jing An when I first arrived to the hotel and he helped me book taxis multiple times. I was greeted by Grace of the front reception who checked me in quickly. She was friendly and enjoyable to talk to. GSM Li Cheng helped me by answering my man questions about the hotel and its amenities. Applaud her for her knowledge of the hotel. The restaurant experience was average compared the fore mentioned people. 中餐 was busy, but multiple times I had to ask for water to be refilled. The service was average at best and can be improved. Some of the workers seemed to be disorganized. The food was very good and the kitchen and its chefs did an amazing job. Breakfast was decent and had a wide variety of choices and enjoyed the service and food. My overall stay was great and the housekeeping did a terrific job in quickly cleaning my room. I am looking forward to my next visit. Even though I was not served by Xandy of the front desk, she greeted me every time she saw me. I felt very welcomed and enjoyed seeing her everyday!

Dear Zheng Yu T., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Nanjing East Suning

One of the top hotels in Nanjing

Customer review rating 4.7/5

Ande C. Families - 18/03/2019 Confirmed reviews ALL

I enjoyed the stay at Novotel. The service staff was absolutely amazing and welcoming. From Grace who checked me in to GSM Li Cheng answering my many questions. The two restaurants were clean and descent staff service. The only thing was the western restaurant food was average. Whoever cleaned our room, 8635 deserve a praise as well. The housekeeping staff was very fast and professional. I would love to come back again.

Dear An De C., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Nanjing East Suning
Customer review rating 4.7/5

Ilhamy Business - 16/03/2019 Confirmed reviews ALL

Very nice hotel,great people and helpful staff

Dear Ilhamy Elsayed IBRAHIM A., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Nanjing East Suning

Nice product, but cons in the details

Customer review rating 4.7/5

Christian V. Solo - 11/02/2019 Confirmed reviews ALL

Pro: friendly staff, nice breakfast choice, nice and clean rooms, as Le Club Gold Member I got an upgrade Con: some of the (warm) breakfast dishes were cold already, as Le Club Gold Member I did not get a Welcome Present or a Welcome Drink. The priority check-in and the other check-ins were busy by checking in a group, so I could not use the priority check-in and had to wait for 15 minutes. Why do you have an priority check-in then? When I checked-in online a day before, I asked for a non-smoking room. I got a smokers room. Annoying...

Dear Christian V., Thank you for taking the time to tell us about your experience at the Novotel Nanjing East Suning. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Nanjing East Suning
Customer review rating 4.7/5

Johnny T. Families - 11/02/2019 Confirmed reviews ALL

Overall OK, Bed felt springy, although in Premier room, does not have the feel of a premier room

Dear Johnny T., Thank you for taking the time to tell us about your experience at the Novotel Nanjing East Suning. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Nanjing East Suning

Not bad and want to stay again

Customer review rating 4.7/5

Yongmoon C. Business - 13/01/2019 Confirmed reviews ALL

No good restaurant around the Novotel

Dear Yongmoon C., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Nanjing East Suning

Great hotel, a bit off the city center

Customer review rating 4.7/5

Stefan Couples - 03/01/2019 Confirmed reviews ALL

The hotel was clean an well equipped. Showing the address in Chinese characters in the reservation confirmation would be helpful.

Dear stefan K., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Nanjing East Suning

Everything was fine

Customer review rating 4.7/5

Liubov B. Business - 22/11/2018 Confirmed reviews ALL

The staff was extremely polite during the whole stay in your hotel, there are delicious European restaurant menu and clean room number every day

Dear LIUBOV B., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Nanjing East Suning

Very well managed hotel

Customer review rating 4.7/5

Anonymous Business - 07/11/2018 Confirmed reviews ALL

A good experience.

Dear david da yong c., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Nanjing East Suning

Comfortable

Customer review rating 4.7/5

Ethan H. Business - 02/11/2018 Confirmed reviews ALL

will stay in once have trip in NJ from now on.

Dear Value Guest, We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Nanjing East Suning

A nice and quite location for business related trips.

Customer review rating 4.7/5

Antonio B. Business - 29/10/2018 Confirmed reviews ALL

Nice hotel in a quite location but very close to companies.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Nanjing East Suning

Comfort, peaceful and pleasant

Customer review rating 4.7/5

R.senthilkumar Business - 27/10/2018 Confirmed reviews ALL

Location and comfort levels are good. employees are friendly and kind. good room and amenities. Restaurant is good with variety of options.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Nanjing East Suning

Mr

Customer review rating 4.7/5

B. G. Business - 21/10/2018 Confirmed reviews ALL

Very good

Dear G. B., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Nanjing East Suning
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