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Novotel Nanjing East Suning Hotel

Customer review rating (ALL Rating) 4.7/5 3,512 reviews

ALLSAFE approved hotel

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Novotel Nanjing East Suning
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+ 27 Services

Hotel extras

  • Free WiFi,satellite TV

  • Hot Chinese and Western breakfast buffet

  • Stylish bar with terrace for drinks, snacks

  • Delicated Chinese and international dining

  • Advantage 5

Hotel location

Novotel Nanjing East Suning

9 Suning Road
Xuanwu District
Jiangsu Province
210042 nanjing
china

Tel: +862585208888

Fax: (+86)25/85200066

Check-in from 14h00

Check out up to 12h00

  • NANJING METRO :  Line 4 SUNING HQ XUZHUANG STATION

  • By plane

    NANJING LUKOU INTL At 36km / 22.37 miles - Shuttle paying

  • By train

    NANJING STATION At 12km / 7.46 miles

GPS :32.085174, 118.891253

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 335 rooms
    • One room for people with reduced mobility
    • 6 family rooms
    • 6 connecting rooms
    • 17 non-smoking rooms
    • 8 floors
  • Languages spoken at the hotel
  • Lounge
    • Waiting area or lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • NKG Additional charge
    • NANJING LUKOU INTL Additional charge
  • park
    • On site
    • 150 parking spaces
    • Public
    • Electric car recharging units 22 kVA
    • Electric car recharging units 3,7 kVA
    • Electric car recharging units 7 kVA
    • Parking opened 24/7
    • Parking with security service
Well-being
  • swimming pool Additional charge
    • Covered
    • On site
  • fitness room
    • On site
Boutiques/shopping
  • Gift shop/newspaper shop
Family
  • Services for children
    • Childrens Club for 3 to 6 years
    • Video game area
    • Indoor playground for children
    • Play area

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 900 m²

  • Maximum capacity: 750 people

  • Maximum banquet capacity: 480 people

Find out more

Our guest reviews for
Novotel Nanjing East Suning

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

3,512 reviews

TripAdvisor Rating 5.0/5

734 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located Nanjing Business hotel

TripAdvisor rating 4.0/5

rajd685 Business - 17/01/2021 TripAdvisor review

Novotel is located close to Highways and is easily accessible from both train stations. The property is clean and the service is good. Did not seem over crowded even with a couple of conventions going on.

Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

Please improve the Wifi in the hotel

TripAdvisor rating 5.0/5

chen761 Business - 27/12/2019 TripAdvisor review

I really enjoy staying in this hotel, except that the Wifi and internet is becoming unbearably slow. Please improve the quality of the internet so that I can use my VPN, or I will have to stay in other hotels.

感谢亲对小诺的夸赞，小诺一定会继续努力，以优质的服务迎接亲的再次光临！

Nanjing Novotel

TripAdvisor rating 5.0/5

tonyiannone Business - 20/11/2019 TripAdvisor review

Room was great. Staff friendly and courteous. I have recommended this hotel to colleagues. Please open the gym at 5am (vs 6am,) or open 24 hours. There is not enough time to work out, eat and get to work on time.

Dear tonyiannone, thank you for taking the time to share your experience with us. We really appreciate your feedback and we will take it into consideration your suggestion. We are happy you felt so comfortable to recommend our hotel to other colleagues: your satisfaction is our success! Looking forward to welcome you soon again. Sincerely

Rude staff

TripAdvisor rating 4.0/5

namritaamarnani Business - 29/10/2019 TripAdvisor review

The hotel was very good but the staff wasnt! No one could speak English and the staff was quite rude! Room service took forever and they made ordering food very difficult. Was very disappointed with the staff

Dear guest, we are very sorry to read about your disappointment. We will investigate and reinforce the training to increase the English level of our staff and to make your next stay with us more comfortable. Thank you for your feedback, sending you our best regards.

Very nice experience in Novotel

Customer review rating 5.0/5

W. Z. K. Friends - 20/05/2019 Confirmed reviews ALL

Actually ,Novotel surprised me this time ！Every staff is very kind and I must special appreciate Reception, especially Ms Dai and Ms Qiu who bring a very nice experience of check in and out ！

Dear Zhen K. W., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Nanjing East Suning

perfect

Customer review rating 5.0/5

Roger L. Friends - 11/05/2019 Confirmed reviews ALL

good hotel, spacious, good service, good price, good value the Italian lady is truly nice and helpful

Dear Roger L., We very much appreciate that you took the time to answer our survey and leave us your feedback regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive comments that surely will be shared with the whole team, it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Nanjing East Suning

Extremely well looked after!

Customer review rating 4.5/5

Fiona A. T. A. Couples - 06/05/2019 Confirmed reviews ALL

Very good from the moment we arrived (a member of staff recognized us from a previous stay and did everything she could to help us (not Chinese- I think she was Eastern European)!!

Dear Fiona Elizabeth A., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Nanjing East Suning

Poor service especially breakfast

Customer review rating 2.5/5

Anonymous Business - 06/04/2019 Confirmed reviews ALL

Room was on reparing before check in Very few menu at breakfast

Dear Jin K., Thank you for taking the time to tell us about your experience at the Novotel Nanjing East Suning. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Nanjing East Suning

Great Reception, average restaurant service

Customer review rating 5.0/5

汤. Families - 19/03/2019 Confirmed reviews ALL

I was greeted by Jing An when I first arrived to the hotel and he helped me book taxis multiple times. I was greeted by Grace of the front reception who checked me in quickly. She was friendly and enjoyable to talk to. GSM Li Cheng helped me by answering my man questions about the hotel and its amenities. Applaud her for her knowledge of the hotel. The restaurant experience was average compared the fore mentioned people. 中餐 was busy, but multiple times I had to ask for water to be refilled. The service was average at best and can be improved. Some of the workers seemed to be disorganized. The food was very good and the kitchen and its chefs did an amazing job. Breakfast was decent and had a wide variety of choices and enjoyed the service and food. My overall stay was great and the housekeeping did a terrific job in quickly cleaning my room. I am looking forward to my next visit. Even though I was not served by Xandy of the front desk, she greeted me every time she saw me. I felt very welcomed and enjoyed seeing her everyday!

Dear Zheng Yu T., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Nanjing East Suning

One of the top hotels in Nanjing

Customer review rating 5.0/5

Ande C. Families - 18/03/2019 Confirmed reviews ALL

I enjoyed the stay at Novotel. The service staff was absolutely amazing and welcoming. From Grace who checked me in to GSM Li Cheng answering my many questions. The two restaurants were clean and descent staff service. The only thing was the western restaurant food was average. Whoever cleaned our room, 8635 deserve a praise as well. The housekeeping staff was very fast and professional. I would love to come back again.

Dear An De C., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Nanjing East Suning
Customer review rating 5.0/5

Ilhamy Business - 16/03/2019 Confirmed reviews ALL

Very nice hotel,great people and helpful staff

Dear Ilhamy Elsayed IBRAHIM A., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Nanjing East Suning

Nice product, but cons in the details

Customer review rating 3.5/5

Christian V. Solo - 11/02/2019 Confirmed reviews ALL

Pro: friendly staff, nice breakfast choice, nice and clean rooms, as Le Club Gold Member I got an upgrade Con: some of the (warm) breakfast dishes were cold already, as Le Club Gold Member I did not get a Welcome Present or a Welcome Drink. The priority check-in and the other check-ins were busy by checking in a group, so I could not use the priority check-in and had to wait for 15 minutes. Why do you have an priority check-in then? When I checked-in online a day before, I asked for a non-smoking room. I got a smokers room. Annoying...

Dear Christian V., Thank you for taking the time to tell us about your experience at the Novotel Nanjing East Suning. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Nanjing East Suning
Customer review rating 3.0/5

Johnny T. Families - 11/02/2019 Confirmed reviews ALL

Overall OK, Bed felt springy, although in Premier room, does not have the feel of a premier room

Dear Johnny T., Thank you for taking the time to tell us about your experience at the Novotel Nanjing East Suning. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Nanjing East Suning

Not bad and want to stay again

Customer review rating 4.0/5

Yongmoon C. Business - 13/01/2019 Confirmed reviews ALL

No good restaurant around the Novotel

Dear Yongmoon C., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Nanjing East Suning

Great hotel, a bit off the city center

Customer review rating 5.0/5

Stefan Couples - 03/01/2019 Confirmed reviews ALL

The hotel was clean an well equipped. Showing the address in Chinese characters in the reservation confirmation would be helpful.

Dear stefan K., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Nanjing East Suning

Everything was fine

Customer review rating 4.5/5

Liubov B. Business - 22/11/2018 Confirmed reviews ALL

The staff was extremely polite during the whole stay in your hotel, there are delicious European restaurant menu and clean room number every day

Dear LIUBOV B., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Nanjing East Suning

Very well managed hotel

Customer review rating 5.0/5

Anonymous Business - 07/11/2018 Confirmed reviews ALL

A good experience.

Dear david da yong c., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Nanjing East Suning

Comfortable

Customer review rating 4.0/5

Ethan H. Business - 02/11/2018 Confirmed reviews ALL

will stay in once have trip in NJ from now on.

Dear Value Guest, We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Nanjing East Suning

A nice and quite location for business related trips.

Customer review rating 4.5/5

Antonio B. Business - 29/10/2018 Confirmed reviews ALL

Nice hotel in a quite location but very close to companies.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Nanjing East Suning

Novotal Nanjing East Suning Galaxy is a fantastic place to stay

TripAdvisor rating 5.0/5

margaret_glover Business - 12/11/2017 TripAdvisor review

This hotel is one of the best I have stayed at in China. The staff is very attentive, and the rooms are very clean. I asked for a fan for my room (since I like it cool) and they supplied me this one. I also was in a Premier room which gave me access to the lounge. I was able to ask in English over email to the hotel if they could please provide some vegetarian options in the evening for me in the lounge and they did a great job. I was impressed with the food and the English version of the China Daily newspaper that they provided for me. They really went out of the way for me. I really appreciate this. Tiffany at the front desk was great, as well as Xandy and Shelia in the lounge. My only suggestion is to have the food in the breakfast buffet served warmed/hot (the fried eggs, although under a warming lamp and not warm). For location, the hotel is right next to Suning, but there is also a Metro just a 3 minute walk away, making it convenient.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

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