ibis Bali Kuta Hotel 3 stars

The hotel itself is a basic hotel but cannot really be compared with a lot of IBIS in Europe or Australia. The overall impression is that a renovation is overdue. You can see marks and signs of wear everywhere. The room itself was clean but again, you can see the age. The breakfast buffet was nice with a lot of Asian options like fried rice, fried noodles, congee and so on. If you are looking for western breakfast, the only choice is toast with jam. The breakfast selection shows clearly that most of the guests aren’t Aussies or Europeans. Overall, I would have given the Hotel a 4-star rating but they really messed up our pre-booked pickup. We have pre-booked a pickup service from Denpasar Airport to the hotel as offered by IBIS. After our arrival at the airport we checked the signs of all the drivers twice, but we couldn’t find a driver with our names or IBIS Kuta on it. After we waited 30 Minutes (during the 30 minutes we checked every 10 minutes if the driver rocked up) we called the hotel. The receptionist apologised and promised to check with the driver but also confirmed that the driver is already at the airport and advised us to wait next to the visitor information. We waited another 20 Minutes and still no one came to pick us up. In the end we called the hotel again, because no one had shown up after more than 50 minutes. They told us again that they will check, but because we were tired of waiting and it was already past midnight, we told them to cancel the pickup and got a cab to the hotel. (Which was by the way more than twice as expensive than the pre-booked transfer. The price was one of the main reasons why we booked the transfer. Avoid the Bali taxi mafia). The receptionist apologised during the check in but that’s it. This is not the service I expect from an international chain. I stayed a lot in hotels from the Accor group in the last two years (mainly in Australia) and almost every time the service was great. Maybe therefore I’m even more disappointed with the service from the IBIS Kuta. Overall, I need to say that my experience with the IBIS Kuta was pretty bad. It’s not the fact that the pickup service wasn’t at the airport. Errors can happen, everyone is human. It’s more how the situation was handled is disappointing (saying that the driver is there, when after 50 minutes there clearly is no driver there and it was always us that had to call and check). Several “I’m sorry” is just not enough.

Arrived with no help for luggage or even warm welcome greeting. Understand that there are trainees with their badges so it is alright if their product knowledge is bad. However the manager / colleague don't even know what is the FNB discount or even Bali tourist spots. For example, when asked about Bali Ubud swing transport option because we heard that it is a restricted area. She said she did not know if it is a restricted area but gave us the brochure for transport. One way was 450000rupiah. When asked how about coming back she said it was a external vendor they call so she do not know how. So my question to the management is if the locals are not even sure how to get around much less the tourists. And this is even more a big issue as you do not seem ti have a concierge. Maybe not all will know but i believe she could have tried to help us find out .. We wanted to change small notes because gojek/taxi rarely have change for 100k. Understand it is a huge note but she told the trainee rudely to only let us change 2 50k notes. If we don't want it then don't take it. But meanwhile , they were holding a huge bundle of notes right in front of us. I work for the hotel front desk too so I know we need change and we can't change all but even 5 of 20k would be more helpful than 50k. We asked if 1 50k 2 20k 1 10k. And she said no. We don't have. That was absurb. Fnb team was good service though and food was delicious. Room wise is like every other IBIS hotels. All is all we understand it is a budget hotel so not much to expect for luxury service. But the minimum training should be product knowledge of what your hotel offers and the area information especially for famous tourists spots..

Thank you Ibis Kuta for making my stay in Bali more memorable. From the time I was picked up from the airport until I checked out my requests was always granted. It was such a pleasure to be hosted by you.

Thank you for local touch serve

No problem...evertying is ok

enjoying

Room is spacious enough and comfort. location is superb. very near to airport, but still lots of food and shop surrounding.

Below the standard of ibis i ve ever experience

Good location, nice room, clean, fresh smell, no mosquito, and very compotitive rate. Always stay at Ibis Kuta Bali whenever we come to Denpasar Bali. Thanks for your services.

Very cheap hotel with a very basic room. It was only ok as the room was nothing special with a missing wardrobe , two people couldn't fit all their clothes. The wall needed of paint. The bathroom wasn't in a best condition, some maintenance works needed. Althoug the room was always clean, the feeling inside wasn't great. The continantal breakfast was pretty Asian style The hall wasn't bad The reception and manager were very helpfully. I've been in other Ibis hotel and this one wasn't the good one. Maintenance works needed

Except location, nothing was great. Had to change room after first night as water was leaking in toilet. In room-2 even slipper were not available, the main door use to get jam, and handle was broken.

I had a great experience at Bali Kuta during my stay over two nights. Front staff were friendly and efficient. After solid sleep in a firm bed I had one of the best breakfast buffets ever in Indonesia. The coffee was perfect and the choice of fresh tropical fruit juices , including guava was also very special. The room was clean and the small questions I had about it were answered smoothly. The transfer back to the airport organised by Ibis was completed with Wayan, who was very safe and friendly driver. Wayan also taught me quite a few very interesting things about the local culture. Terima kasih, Sampai ketemu lagi!

Hi, Good room and professional staff . Since a lot of indian travellers stay at your hotel .good veg breakfast will bring a smile on the face of indian travellers.

dirty

The response of everyone was good and facilities were also great. In unknown country, we had great experience and it was restful stay.