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Hotel Mercure Thionville Centre Porte du Luxembourg 4 stars

Customer review rating 4.0/5 1,570 reviews

ALLSAFE approved hotel

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Hotel Mercure Thionville Centre Porte du Luxembourg
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+ 13 Services

Hotel extras

  • Thionville, at the crossroads of Europe and close to the Luxembourg border

  • 15 minutes from Cattenom Nuclear Power Plant

  • 24-hour bedroom meal tray

  • TGV train station accessible on foot

  • Ideal location in the center of the city and on the banks of the River Moselle

Hotel location

Hotel Mercure Thionville Centre Porte du Luxembourg

2 Rue Georges Ditsch
57100 thionville
france

Tel: +33382518422

Fax: (+33)3/82539961

Check-in from 12h00

Check out up to 12h00

  • By plane

    LUXEMBOURG FINDEL At 44km / 27.34 miles

  • By train

    GARE TGV THIONVILLE At 0.8km / 0.5 miles

GPS :49.357222, 6.168249

Hotel services

LÉON DE BRUXELLES

The best mussels and fries in the region? In a casserole dish, baked, on the griddle, or au gratin, we welcome you with fresh, home-cooked mussels. The warm and friendly brasserie atmosphere will delight both children and adults alike. +33 (0)382 518422

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
Catering services
  • No Restaurant
  • No Bar
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 53 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 10 connecting rooms
    • 53 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • Arabic
    • German
    • French
    • English
    • Spanish
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed internet
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception

Our accommodation(s)

Whether you opt for a Standard Room, one of our two recently renovated Privilege Rooms or our panoramic Suite, the Mercure Thionville Centre gives you the comfort and quality of services you have come to expect.

Our guest reviews for
Hotel Mercure Thionville Centre Porte du Luxembourg

100% genuine reviews from our guests

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ALL Rating 4.0/5

1,570 reviews

TripAdvisor Rating 3.5/5

326 reviews

Averagely okay

Customer review rating 3.0/5

Olufemi A. Solo - 24/08/2021 Confirmed reviews ALL

The experience isn’t as good as my previous. The quality of services has dropped. Even the breakfast options was appalling. I will think about choosing the hotel next time.

Dear Sir, Thank you for your comment. We are surprised you didn't fullt enjoy your stay. I'll send the information to a higher level. Please feel free to contact us directly next time you plan to visit us. regards, Jordan, reception

Beautiful room & view

Customer review rating 4.5/5

Yannick Business - 22/07/2021 Confirmed reviews ALL

Beautiful room & view. Excellent service.

Dear Sir, Thank you very much for your feedback ! We are pleased to read you enjoyed the view from your room and particularly the quality of our customer service. We hope to see you again soon, regards, Jordan, reception

Situation correcte

Customer review rating 3.5/5

Anonymous Business - 21/07/2021 Confirmed reviews ALL

Chambre standard Confort correct

Cher Monsieur, Nous vous remercions d'avoir répondu à notre enquête de satisfaction. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour à l’exception du matin. En effet, en ce qui concerne l'eau chaude, nous avons subi un dysfonctionnement momentané de la chaudière. Celle-ci a été rétablie peu de temps après et fonctionne à nouveau parfaitement. Nous tenons à nous excuser pour la gêne occasionnée. Lors de votre prochain séjour, je vous invite à nous contacter directement afin que nous puissions organiser au mieux celui-ci. Bien cordialement Jordan, réception

Well located, friendly staff and clean

Customer review rating 4.0/5

Alex Couples - 19/07/2021 Confirmed reviews ALL

The rooms are quite dated and small, is the only drawback. Staff friendliness and help, as well as everything being very clean made up for it. It is in the town centre and very close to the train station.

Dear Sir, Thank you very much for your feedback ! We are pleased to read you had an exellent stay in our hotel. We hope to see you soon for your next journey. Sincerely, Jordan, reception

Close to the Moselle river.

Customer review rating 4.0/5

C. Business - 08/07/2021 Confirmed reviews ALL

at the quality expecting level. Nice welcome, nice people Well located Parking problem and no solution, then I decide to change for another hotel with parking

Dear Sir, Thank you very much for your feedback. We are delighted to read you enjoyed your stay at our hotel. I will share your comment with all of our team. Regarding parking spaces, even though we don't have a private car park, many public car facilities are available around the hotel and free of charge from 7pm to 9 am. Looking forward to see you again soon in our hotel, Sincerely, Jordan, reception
Customer review rating 3.5/5

Anonymous Solo - 09/06/2021 Confirmed reviews ALL

I found the hotel welcome fine and the room was clean Nonetheless there was a STRONG smell of cigarette smoke which persisted in the room (upon arrival and still there in the morning) I was not in the room except for sleeping, I found the odor very disagreeable. Given my late check in, and early check out I did not request to change rooms - but I wish that I had.

Dear SUSAN W., Madam, Thank you very much for you feedback. We're delighted to know you enjoyed your stay and particularly reception staff. Regarding that smell in your room, we sometimes have to deal with disrespectful customers despite our best efforts. Please feel free to contact us direclty on your next visit. Sincerely, Jordan, reception

good location

Customer review rating 2.5/5

Lorena Business - 10/05/2021 Confirmed reviews ALL

We arrived late ata night, about 1am. The reception had an awful smell and it was not clean. The receptionist was not welcoming at all. He did not say any words. he asked the name and gave us the keys. Next morning, during the check out we found out that he had not even registered us.

Dear Sir / Madam, Thank you very much for your feedback. We are truly sorry to learn about your bad experience. Here in MERCURE THIONVILLE we always try to provide the best service to our custumers. Be sure I will send the information you gave us to a higher level. Please do not hesitate to contact us directly next time you need a room. Sincerely, Jordan, reception

needs renovation

Customer review rating 2.0/5

L. Business - 16/11/2020 Confirmed reviews ALL

Hotel is very old, needs to be renovated. Floor in the room is very dirty, can only be exchanged. The smell is very strange.

Good location with easy access and very good value for money.

Customer review rating 4.0/5

Natalie P. Couples - 05/07/2020 Confirmed reviews ALL

Hygiene measures were explained on arrival and our stay was comfortable.

Standard night at Mercure

Customer review rating 4.0/5

Olivier D. Business - 21/02/2020 Confirmed reviews ALL

Nothing special, just a standard night within a Mercure hotel. Thanks for giving me a better room. Only breakfast was slightly disapointing, scrambled eggs not being good. They looked (and tested) like powder-eggs :-(

Dear guest, Thank you very much for your review and your retunr about the scrembled eggs, we made actually a reflexion on this product, Kind regards Joseph B./ Assitant hébergement

Not as perfect as usual

Customer review rating 3.5/5

G. Business - 30/01/2020 Confirmed reviews ALL

Error concerning room allocation. Long time to wait with nobody at desk to pay at 6:00 No tramsmission of taxi request made the evening before

Far from 4*

Customer review rating 3.5/5

Alina L. Couples - 14/12/2019 Confirmed reviews ALL

This hotel Mercure Thionville is announced to be 4*, but the service, the size of room and the quality of breakfast more similar to a 3* Ibis hotel. I really got an impression, that it was Ibis before, which was re-named to Mercure with higher price, bot all the same stuff inside. Breakfast for 4* hotel is very poor (suits more for 2* hotel), and in the hall there’s an awful smell of old canalizations. The hotel does not have own parking places. It has obviously too high price for the level of service, but I put mark “satisfied”, as it is very suitably situated, if you want to see Lorrein, Luxembourg or South Mosel. And in the village it is in the centre, with good access to Xmas markets and shopping streets.

Very dated hotel

Customer review rating 3.0/5

Mjs Business - 09/12/2019 Confirmed reviews ALL

The Pros -Staff was very polite, professional and helpful. Breakfast was good. Bed was comfortable. The Cons - carpeting in hallways and rooms felt dirty, needs updating. The bathroom although clean had pealing paint and the walls need repairing. I have stayed in a few Mecure hotels, and this was a disappointment in the overall quality of the hotel. Even my client commented about the same thing. Both my client and I felt like this wasn't a Mecure grade of hotel. This hotel is in need a update.

Dear guest, Thank you for your review, Thank for the staff, it always be apprecied, we hope to update the hotel soon, some beds will be replaced this month for the beggining, Kind regards Joseph B. / Assistant hébergement

A little disappointed

Customer review rating 3.5/5

Nadege Couples - 09/12/2019 Confirmed reviews ALL

We stayed one night at the Mercure Hôtel in Thionville in a 'Privileged' room. We have already stayed in Mercure Hôtels and sadly this one did not live up to our expectations. Staff was nice but a little to relax, no uniform and was almost falling asleep in front of their computers. The room was spacious but very dusty. Finger prints all over the windows, missing pieces of the coffee machine and no slippers were offered.

Dear guest Thank you for taking the time to tell us about your experience at the Hôtel Mercure Thionville Centre Porte du Luxembourg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Weekend in Thionville

TripAdvisor rating 4.0/5

BoardingPass643778 Friends getaway - 07/11/2019 TripAdvisor review

Hôtel staff Friendly and Helpful. Situated 5 mins from Main Station, makes it easier for travellers travelling by Train. Near plenty of local Bars and Restaurants. We were there for a Private event. There is a Leon restaurant next door where Hotel guests recieve a reduction

Nice stay in Thionville

TripAdvisor rating 4.0/5

Yuliya S Friends getaway - 25/04/2019 TripAdvisor review

The hotel is nice, in the city centre, next to Mairie. Staff is very friendly at reception! The room we got was nice, and bright, overlooking the river. Very nice view! Breakfast was tasty with enough choice! Recommend this hotel for stay!

Business trip

TripAdvisor rating 2.0/5

BrianH77777 Business - 22/03/2019 TripAdvisor review

Very poor standard hotel.No parking.Hotel reception manned by a unresponsive, unsmiling man. Rooms were very dated and dark. This was more Ibis standard than Mercure . Paid €85 per night. Won't be back .

Dear guest, Thank you for taking the time to tell us about your experience with us. Our hotel is situated right in the town center, we have the public car park free from 07.00 pm to 10 am all over the hotel. For an other booking, you can specify in your preference "luminous room" and we will do our best to arrange this kind of room for you. With pleasure

one night stay

TripAdvisor rating 3.0/5

Jacko857 Business - 19/11/2017 TripAdvisor review

practicale location in north of France, cheaper then Luxembourg and just short drive away. also close to citycenter of Thionville and next to the river. I had a small room close to the stairs, might have been due to last minute booking, asume other rooms are bigger

Worst Hotelnight Ever

TripAdvisor rating 1.0/5

timcardk Family - 20/09/2016 TripAdvisor review

The hotel was worn down and in renovation. We where a family, and offered connecting rooms. Reception forgot to tell us Aircondition was broken and windows facing a street with traffic and noise all night - Did not sleep and had to drive 12 hours next day.

Good location and excellent food

TripAdvisor rating 4.0/5

tonigallwey Couples - 10/10/2013 TripAdvisor review

The room was comfortable but had not been cleaned very well. The food in the restaurant was excellent. It is good for access to the railway station and close to motorway links. The staff at reception were welcoming.

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