Sofitel Casablanca Tour Blanche 5 stars

Customer review rating (ALL Rating) 4.5/5 544 reviews

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Sofitel Casablanca Tour Blanche - Image 1
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Rue Sidi Belyout, 20000 CASABLANCA, Morocco

Description

Hotel extras

  • Rooms and suites with view of the medina and Hassan II mosque, or the city

  • Well-being institute: Sofitel Spa with indoor pool and treatment cubicles

  • Prime location in the heart of downtown

  • 2 conference rooms with natural light

  • Opera Suite with private terrace

Our accommodation(s)

Hotel location

Sofitel Casablanca Tour Blanche

Rue Sidi Belyout
20000 CASABLANCA
Morocco

GPS:33.597748, -7.614201

Telephone
Fax +212 5225-42218

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LE CASART

This lounge bar in Casablanca is open night and day and pays tribute to local artists and vintage champagnes. Soak up the calm, sophisticated atmosphere and contemporary design of the luxurious Terrace. Tapas and Aty cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  544 reviews

TripAdvisor Rating  4.5/5  3,179 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Amr E. Couples - Confirmed reviews ALL

The stay was OK, First the hotel was super busy with a fashion event which made the check in like Circus, they checked us in a room which is far less than the expectations, the smell in the room was awful and room was small although I booked a luxury room and the reception claimed he did an upgrade. After I complained the reception upgraded me to an imperial room which was a nice gesture from the hotel. But Honestly the stay wasn't the best as expected from sofitel from the entrance of the hotel and the concierge guys starring at the guests to the reception response and slowness to the room condition where it is old and even sofas has big stains and TV not working, room service is worst. I would rate this stay 4/10 and this only because they did me an upgrade but I wouldn't stay again.

Dear Sir E., Thank you for taking the time to share your feedback following your stay at Sofitel Casablanca Tour Blanche. We sincerely regret that your experience did not meet your expectations. Please rest assured that your comments have been shared with the relevant departments so that appropriate actions can be taken as soon as possible. We are, however, pleased that the upgrade to the Imperial Room was able to partially improve your comfort. This gesture reflects our willingness to respond to dissatisfaction, even though we understand it does not erase the inconveniences you encountered. We sincerely hope to have the opportunity to regain your trust during a future stay. Kind regards, Lisa Bertrand Guest Experience Manager

Customer review rating 4.5/5

Richard M. Couples - Confirmed reviews ALL

TRES BON ACCUEIL. PERSONNEL PROFESSIONNEL. RECEPTIONNISTE AGREABLE/SERVICE CONCIERGERIE EGALEMENT SUTOUT JAWAD BELLE ENTENTE AVEC LA RESPONSABLE RESTAURATION HIND.

Cher Monsieur M., Un grand merci pour votre retour si positif ! Nous sommes ravis de savoir que vous avez apprécié la qualité de notre accueil ainsi que le professionnalisme de nos équipes. Votre mention spéciale à Jawad ainsi qu'a Hind, nous touche particulièrement. Ils seront sincèrement heureux de savoir que leur disponibilité et leur gentillesse ont marqué votre séjour. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt au Sofitel Casablanca Tour Blanche. Bien à vous, Lisa Bertrand Guest Experience Manager

Customer review rating 5.0/5

Mohamed T. Business - Confirmed reviews ALL

Je tiens à remercier toute l'équipe pour le professionnalisme dont ils ont fait preuve. Aussi, je remercie chaleureusement Madame Bargache pour son amabilité, sa courtoisie et son professionnalisme

Cher Monsieur T., Nous sommes ravis d’apprendre que vous avez apprécié votre séjour parmi nous et que le professionnalisme de notre équipe ainsi que celui de Madame Bargach, ait répondu à vos attentes. Belle journée et à bientôt, Lisa Bertrand Guest Experience Manager.

Not 5 Star

TripAdvisor rating 4.0/5

alnoor2016 Couples - TripAdvisor review

We stayed at Sofitel for one night. Unfortunately, we did not have a good experience. Although the room looked nice and clean, the biggest turn off was the fact that there were so many flies in the room. Besides that, after travelling all day to get some rest, we had to struggle with noisy construction on the floor above and no air conditioning in the room. The staff did try very hard to rectify all the issues we were facing and they eventually moved us to another room at about 10 pm. The room was nice and clean but it had another issue - the water in the shower was scalding hot and there was no col water. The breakfast was very nice with lots of choice. However, I have to point out that the they need to work on cleanliness. Needless to say, it wasn’t the experience we were looking forward to.

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry that your stay did not meet your expectations and that you encountered several inconveniences. We appreciate your kind mention of our team’s efforts to promptly arrange a room change. Please rest assured that each of the concerns you raised has been shared with our technical and housekeeping departments for immediate follow-up. As part of our commitment to providing optimal comfort, we are currently in the process of renovating the hotel to enhance the overall guest experience. We are pleased to hear that you enjoyed the breakfast. We sincerely hope to have the opportunity to regain your trust during a future stay. Warm regards, Lisa Bertrand Guest Experience Manager

Stay

TripAdvisor rating 5.0/5

Hamza E TripAdvisor review

Amazing experience. There is a slight smell to the room upon entry but it's just Casablanca being an extremely humid city, if they add a dehumidifier it would be better. Staff was amazing to me, Ali in Guest Service always showed up to my room with a large smile and a welcoming heart.

Dear Hamza, Thank you so much for your thoughtful feedback and for sharing your experience with us. We're delighted to hear that you had an amazing stay and that our team, especially Ali from Guest Service, made such a positive impression with his warm and welcoming attitude. We’ll be sure to pass along your kind words to him! We also appreciate your remark regarding the humidity and the initial smell in the room. Casablanca’s climate can indeed be quite humid, but your suggestion about a dehumidifier is very helpful and has been shared with our technical team for consideration. We truly hope to welcome you back soon for another wonderful stay. Warm regards, Lisa Bertrand Guest Experience Manager

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Other web-users rate our hotel

  • 151 reviews 9.3/10 Location
  • 414 reviews 6.5/10 Room
  • 586 reviews 8.7/10 Service
  • 5 reviews 0/10 WiFi
  • 163 reviews 3.9/10 Cleanliness
  • 132 reviews 5.7/10 Comfort
  • 114 reviews 8.1/10 Breakfast
  • 111 reviews 4.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.