Mercure Centro Port Macquarie 4 stars

Customer review rating (ALL Rating) 4.4/5 4,645 reviews

ALLSAFE approved hotel

Mercure Centro Port Macquarie
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+ 20 Services

Hotel location

Mercure Centro Port Macquarie

103 William Street
2444 port macquarie

Fax: (+61)2/65830831

Check-in from 13h00

Check out up to 10h00

  • By plane

    PORT MACQUARIE APT At 6km / 3.73 miles - Shuttle paying

GPS:-31.431179, 152.909576

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Brand new licensed restaurant and bar with modern decor, extended hours.

Our accommodation(s)

All rooms boast a stylish & modern fit out. Choose from a Standard Room with queen bed, Superior Queen Room with sofa, Privilege King Room with a wide range of additional benefits or a beautiful Spa Room with king size bed, spa bath & panoramic views

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 100

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Mercure Centro Port Macquarie

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,645 reviews

TripAdvisor Rating 4.0/5

1,123 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great customer service

Customer review rating 4.5/5

Dino Families - 14/01/2022 Confirmed reviews ALL

Great customer service from the time of check in to check out, especially the housekeeping staff and the young gentlemen making drinks behind the bar. They both went out of their way to make us feel welcomed as valued customers. I will definitely stay here again and recommend this hotel to our contacts.

Short stay in port maquarie

Customer review rating 4.5/5

Michael W. Couples - 13/01/2022 Confirmed reviews ALL

A very nicely situated Hotel in the heart of the town. Staff very welcoming and made our stay very memorable. They did their utmost to see to our needs and just getting back on their feet they were under pressure at some points but they never gave in . Full marks to them .


Customer review rating 1.0/5

Marcela Solo - 13/01/2022 Confirmed reviews ALL

My room had a strong smell of mold. In front of my door there was 2 red cover trash bins (?!). The receptionist always seemed annoyed to answer any questions. The bathroom had a stain on the sink that was easily removable. The place was dirty, moldy and the staff wasn’t welcoming. Worst experience in a Accor hotel.

Great Stay

Customer review rating 4.5/5

Marisa Couples - 11/01/2022 Confirmed reviews ALL

Clean rooms, very friendly, helpful staff and easy check in and check out, good restaurant

Well located

Customer review rating 4.5/5

C W. Families - 11/01/2022 Confirmed reviews ALL

Staff was helpful when ringing to make booking. Went out of their way to accommodate 3 separate beds for mother, daughter and grandmother. Room was spacious, bathroom gorgeous! The only downside was noisy neighbours on the floor above. We rang reception about midnight to report it but the noise continued.

Good stay

Customer review rating 4.5/5

Jorge Families - 09/01/2022 Confirmed reviews ALL

Staff was very friendly and helpful letting us know that pool was open late our kids could for a swim even it was short but was still able to swim. Would stay there again

Great location and comfortable rooms

Customer review rating 3.5/5

Tim Couples - 09/01/2022 Confirmed reviews ALL

We had a great week in Port Macquarie and it was fantastic to have this wonderful space to come back to each night. The housekeeping and office staff were lovely and always happy to help with any questions with a big smile. Unfortunately you cant pick the neighbours and we had someone staying below us constantly smoking so we had to keep the balcony door closed and on new years there were people banging the fire escape doors until 3am.

Average Stay

Customer review rating 2.5/5

Unknown Couples - 09/01/2022 Confirmed reviews ALL

The staff didn’t have the best attitude & they tried to charge me extra for a rollout bed for an extra night that didn’t apply

Perfect location

Customer review rating 4.5/5

Anonymous Couples - 09/01/2022 Confirmed reviews ALL

It was a few nights away after a crazy year

One night stay

Customer review rating 1.5/5

El Families - 09/01/2022 Confirmed reviews ALL

I booked 2 rooms For myself and my husband ( and our little children) and a second room for my in-laws. I was told over the phone when I booked that we would get twin beds but instead was only one king ( for 4 of us). The staff brought a pull out bed after I brought it up with them. The cost of the rooms was $830, which I believe was way overpriced for what we had, but I am not one to complain so I paid. Our rooms were neat but didn’t feel hygienic and had a smell. It was difficult to sleep with the noise from the electrical appliances and this went on all night. Some front staff were not wearing masks and no one was inforcing mask wearing to guests who walked around without a mask. This is not acceptable in my opinion when we are in the middle of an outbreak. I am a health care professional and this made me feel very uncomfortable.

Overall Satisfaction

Customer review rating 4.0/5

S. Families - 09/01/2022 Confirmed reviews ALL

It was an overall good experience with a few noticeable quirks.

Great location

TripAdvisor rating 5.0/5

liambM8108TR 09/01/2022 TripAdvisor review

Great location in centre of Town close to shops, pubs and a array of eateries. Restaurant downstairs great for something to eat and breakfast always good and bar also good for a drink in the afternoon. Staff always friendly & happy to help and rooms clean & tidy.

Well located

Customer review rating 4.5/5

Peter M. Couples - 08/01/2022 Confirmed reviews ALL

I have stayed here several times and always find the staff friendly and strive to make our stay enjoyable

Well Located

Customer review rating 4.0/5

Craig Families - 07/01/2022 Confirmed reviews ALL

Friendly staff/team. Clean Rooms.

Maintenance and cleanliness

Customer review rating 2.5/5

Anonymous Couples - 07/01/2022 Confirmed reviews ALL

The bathroom conditions are below par. Wet floors after showers. Dusts behind the TV.


Customer review rating 1.0/5

Kelly S. Couples - 07/01/2022 Confirmed reviews ALL

Didn’t feel room was clean, made our whole stay feel uncomfortable. Found another guests medication in draw. Manager apologised, didn’t really seem to care. No offer Reimbursement or even a drink. Stayed at many Of these hotels and definitely the worst.

Centrally located

Customer review rating 4.0/5

Ankit S. Families - 07/01/2022 Confirmed reviews ALL

Overall a wonderful stay where everything is walkable distance including beach. Very friendly staff.

Clean and well kept . Certainly well located .

Customer review rating 4.5/5

Ted H. Families - 05/01/2022 Confirmed reviews ALL

Efficient and friendly staff.

Well located and a good stay.

Customer review rating 4.5/5

Tannia S. Couples - 05/01/2022 Confirmed reviews ALL

* There were 2 days when our bed sheets were not changed but the rest of the time it was made well. * A second lift (a service lift) would reduce the congestion that occurs when the motel is quite busy.

Good stay

Customer review rating 4.0/5

Anonymous Families - 05/01/2022 Confirmed reviews ALL

Great help from housekeeping and coffee delivered to the door. Great overnight stay!

Our most recent 20 reviews

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