Staff was very friendly and helpful letting us know that pool was open late our kids could for a swim even it was short but was still able to swim. Would stay there again

We had a great week in Port Macquarie and it was fantastic to have this wonderful space to come back to each night. The housekeeping and office staff were lovely and always happy to help with any questions with a big smile. Unfortunately you cant pick the neighbours and we had someone staying below us constantly smoking so we had to keep the balcony door closed and on new years there were people banging the fire escape doors until 3am.

The staff didn’t have the best attitude & they tried to charge me extra for a rollout bed for an extra night that didn’t apply

It was a few nights away after a crazy year

I booked 2 rooms For myself and my husband ( and our little children) and a second room for my in-laws. I was told over the phone when I booked that we would get twin beds but instead was only one king ( for 4 of us). The staff brought a pull out bed after I brought it up with them. The cost of the rooms was $830, which I believe was way overpriced for what we had, but I am not one to complain so I paid. Our rooms were neat but didn’t feel hygienic and had a smell. It was difficult to sleep with the noise from the electrical appliances and this went on all night. Some front staff were not wearing masks and no one was inforcing mask wearing to guests who walked around without a mask. This is not acceptable in my opinion when we are in the middle of an outbreak. I am a health care professional and this made me feel very uncomfortable.

It was an overall good experience with a few noticeable quirks.

Great location in centre of Town close to shops, pubs and a array of eateries. Restaurant downstairs great for something to eat and breakfast always good and bar also good for a drink in the afternoon. Staff always friendly & happy to help and rooms clean & tidy.

I have stayed here several times and always find the staff friendly and strive to make our stay enjoyable

Friendly staff/team. Clean Rooms.

The bathroom conditions are below par. Wet floors after showers. Dusts behind the TV.

Didn’t feel room was clean, made our whole stay feel uncomfortable. Found another guests medication in draw. Manager apologised, didn’t really seem to care. No offer Reimbursement or even a drink. Stayed at many Of these hotels and definitely the worst.

Overall a wonderful stay where everything is walkable distance including beach. Very friendly staff.

Efficient and friendly staff.

* There were 2 days when our bed sheets were not changed but the rest of the time it was made well. * A second lift (a service lift) would reduce the congestion that occurs when the motel is quite busy.

Great help from housekeeping and coffee delivered to the door. Great overnight stay!